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    Badell's Collision

    3.6 (20 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Badell's Collision

    Auto body restoration

    Bumper repair

    Collision repair

    Badell's Collision Photos

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    In short this place sucks! My car is currently still at the shop and I took it there because my insurance company said it was recommended. They told me that my car would be done within 2 to 3 weeks (which is a ridiculous amount of time to fix the car considering my first car that was in an accident only took three days to fix). They told me they would keep me updated and I even signed a form and agreeing for them to contact me and update me. They claim they have been giving me a step-by-step update on the car and I never got a single call or email from them. Until I initiated calling them. And every time I call them asking the status of my car they just keep giving me the runaround saying all these different excuses. This place is awful!!! I hopefully will get my car back soon we never know but I will say that this place has been an awful experience and I will never ever ever take my car to the shop ever again!!!! If I had a choice between totaling my car or going to the shop I would total my car. If I could give this a zero star rating I would! Update: I finally got my car back and the owner told me all the things that they fixed straight to my face and then I turn on my turn signal and it wasn't working! He lied straight to my face!!!!!!!!! I would never recommend this place!!! Not even to my worst enemy!!!!

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    7 months ago

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    2 years ago

    Extremely helpful and transparent through the process. They fixed my car and made it look like new. Highly recommend

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    3 years ago

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    3 years ago

    this place was great. went to get a little damage fixed and i got the car back looking brand new. I would definitely recommend this place.

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    7 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    12 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    10 years ago

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    13 years ago

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    9 years ago

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    8 years ago

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    13 years ago

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    12 years ago

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    13 years ago

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    Ask the Community - Badell's Collision

    Review Highlights - Badell's Collision

    Not only did Rick do an awesome job on the car but Chance kept me up to date on everything and they were so timely and easy to work with.

    Mentioned in 2 reviews

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    Clear Vision Auto Glass

    Clear Vision Auto Glass

    (12 reviews)

    Worst customer service I have ever experienced Frank was rude and called me a troubled customer…read more The two guys that came out were hung over from the night before and could tell they did not have much sleep. The quality of work was far below sub-par. The alignment of my window even w/ studs on the glass for alignment purposes they could not center that up correctly. They bent my wiper arms and when I called them back to fix the wiper alignment is when I realized and was shown how they remove the arms, w/ a mallet. During the process of removing the glass they scratched the paint on my new vehicle and I even called them out on it and the reply was that cannot be helped. I asked for Ford replacement parts they did the glass correct but not the wipers. When it rained a few days later I again realized the poor quality of the repair when my wipers did not make full contact w/ the windshield. Overall the value of their work was worthless to me as I had to go the Ford house to purchase two wiper arms, two wiper blades and touch up paint to fix all of their screwups at a cost of two hundred dollars out of my pocket. "PLEASE DO NOT USE THIS COMPANY THE OWNER DOES NOT CARE WILL NOT CALL YOU BACK. THE PEOPLE WORKING THERE DO NOT CARE EITHER ABOUT THEIR OUTPUT AS WELL". The worst experience I have ever had having someone do work for me, I am not a happy or pleased customer.

    Came out next day and fixed my badly cracked windshield. Finished in about an hour with 2 guys. I…read moreshopped around a little they were cheaper by 100 bucks too.

    Safelite AutoGlass

    Safelite AutoGlass

    (58 reviews)

    Super disappointed and frustrated with the West Chester, PA shop. Called the main number and tried…read moreto get a quote and schedule something, only to be left on hold for 30+ minutes and then rep that picked up told me I'd have to go online to get a quote and to schedule anyways! Went online and set up appt. for 7/13 for a tech to come out to my business office to fix a small chip in the windshield of my 2025 .Purple series Subaru BRZ. Didn't hear anything at all from them (except for text confirmation that it was on their schedule for that date / time frame) so I called at a little after 4:30 pm to see if they were still coming. Was advised by one rep that they were indeed still coming and she argued with me that they would not have promised any specific window because it depends on their other jobs, so I'd need to just keep waiting. Then another rep came online and advised me that "something came up" and I would need to be rescheduled. Ugh! As if that was not annyoing enough, I asked for a call back from the West Chester shop manager, only to be told I'd just need to call them (and guess what? Their number goes straight to the national customer service line anyway, so I'm right back to square one! The biggest insult was receiving a text message at aroudn 5 pm, telling me that my appointment had been rescheduled for the next morning, and that I would be taking my car in to their shop over in West Chester. Huh???! Who consulted with me on this? Do they think I do not work? Pretty ignorant of them to never reach out, then to just reschedule me and tell me I need to go to them at a certain day / time without even checking with me first! I am appalled at their customer service (or really, lack there of!) I do NOT recommend Safelite in West Chester PA. And as a small business owner myself, I ALWAYS give a business a chance to make things right first, before I would even consider writing a negative review. But these schmucks have had more than ample time to reach out to discuss this wth me, and haven't. They obviously do not care one bit. In hindsight, I should have read reviews on Google and Yelp first, before even trying to contact them. There are MULTIPLE reviews here stating the same things; they don't show, they damage vehicles, their communication is lacking to non-existant. All the same issues I have been experiencing with them. And the owner's response to other reviews? "Sorry for letting you down". That's it??? Seriously! Safelite West Chester owner: You're a cocky little ahole and your actions speak louder than your words by far! If you truly cared and were sorry, you'd do your best to make it right and CHANGE your ways. I hope you are forced to shut down sooner than later for your extreme lack of customer service. Corporate needs to step up their customer service and demand better of their franchise owners or kick you to the curb.

    So I wanted to be upset (wait until you see the timeline) but the staff is so pleasant to work…read morewith, it averaged back out. The scheduler/receptionist is awesome and the techs both at the shop and mobile were professional. 4/2 - chip 4/3 - got a next day appointment. Great! Repair failed (ok, it happens) 4/10 - canceled appointment: replacement windshield came broken. Boo! Ship things better Safelite! 4/15 - repaired! Yay! Oh wait...couldn't calibrate it successfully. Frustrating because instructions start to ensure your car has gas bc the tech may need to drive it to calibrate so...if my hilly neighborhood impacted the self described "wonky" app, then drive my car to a flatter place (which there is 200 feet away) 4/22 - finally fully repaired So subtract a star for corporate shipping and subtract a star for not finishing the calibration by driving to a flatter spot. Add back in a star because everyone was truly helpful and worked to reschedule appointments as soon as possible.

    Badell's Collision - bodyshops - Updated August 2026

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