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West Elm

3.0 (47 reviews)
Open 10:00 am - 8:00 pm

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Quintin E.

This store is immaculate just stopping in to get inspired for some home upgrades to furniture and accessories is a true treat as they update displays and rotate in a lot of seasonal items. The quality speaks for itself and they often have sales, clearance, and remarkable items like no other. I've only ever been here twice and gotten the weirdest customer service both times lol... Not acknowledge like other customers the first time and only acknowledge toward the end of my experience the other... Mostly positive and helpful, but also a bit cold and assuming at other times... Very... "It's very expensive..." service from a small half handful of associates... With me exuding Julia Roberts, "Look, I got money to spend in here!" #PrettyWomanVibes That said I do enjoying the store itself and those who make the experience better with their kindness and helpfulness, but everyone should be treated the same across the board. The online store is impressive as well. The restrooms are prestine much like the rest of the store and parking lot is spacious in a shared lot at the Burbank Empire Center, usally more than enough spots close by. Will go back in the near future and hopefully update especially for those holiday sales this fall!!

Gohar K.

I love everything about West Elm. Their furniture is the best quality and they have really nice styles. Absolutely love it. I stop by this location every time I'm in the Empire Center. The selection is amazing here. I always find something , even though if I'm not looking for anything. Does that make sense ? Can you relate ? Recently I bought the cutest table runner. I have been looking for a new one forever. Lots of parking , friendly staff.

Industrial Storage Modular Desk, Set 1: Desk + Box File
Kathy S.

I was having trouble ordering my desk online and by the time I made it to the store after work, it was 10 minutes til closing. Elia still assisted me in making my order on their end and helped me come up with a solution for the payment. I had made the purchase at the end of May and the delivery date was set for the end of June. I was a bit nervous after reading other online reviews about the delay for shipping and seeing that the desk was back ordered but my desk arrived after 2 and a half weeks! Nothing was damaged and the packaging around the table pieces in all 4 boxes were very sturdy and thorough which I very much appreciated. Overall had a smooth experience for a desk of great quality! I'm excited to have a working and creative space!

Cristina Z.

Just went to look and sit on the couches. Quick look around the store. We were acknowledged and told if we needed any help to let them know. Nice place. Nice staff. Like I said, we weren't their that long but had a good experience. Pretty store. Pretty displays.

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3 months ago

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11 months ago

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1 year ago

Super smooth transaction pulled up to delivery door picked up my item and was offered help loading.

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4 years ago

Bad service, lies, lack of communication and lack of accountability. I won't order from this company again.

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Review Highlights - West Elm

Recently I was driving by the Empire Center and saw that this location had opened so I had to stop to check it out.

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Urban Habitat - Dining table + 6 chairs + dresser

Urban Habitat

(144 reviews)

$$$

My partner and I have been searching for staple pieces to help bring our new home to life. We've…read moredefinitely been taking our time with the process because we want to be intentional about the investment. Once we arrived we were pleasantly surprised by the wide selection of both indoor and outdoor furniture available, along with the great deals they have going on!! The owner and associates went above and beyond--moving furniture around the store so we could visualize different color combinations, walking us through which pieces were customizable, and providing clear timelines for items that weren't in stock. That level of care made the whole experience feel personalized and stress-free. The highlight of it all was their team delivering our couch and accent chairs the very same day! I can't thank Mike and Meghan enough--they were incredibly kind, attentive, and genuinely focused on helping us find what we needed :)

After searching for a very specific piece for quite some time, my wife and I finally visited Urban…read moreHabitat -- and we were genuinely impressed. The store is beautifully curated, with distinctive, high-quality furnishings that easily rival the custom pieces and elevated design you find in some of the finest West Side showrooms. We were thrilled to find exactly what we had been looking for, and at a price that felt exceptionally fair. Quite honestly, the piece could easily have commanded a high four- or even low five-figure price point elsewhere, so the value was remarkable. Mike made the experience all the more memorable. He was gracious, professional, and even personally delivered the piece himself -- a level of service that is increasingly rare and deeply appreciated. Urban Habitat has absolutely earned a place as our new favorite furnishings store, and we look forward to returning.

Bob's Discount Furniture and Mattress Store

Bob's Discount Furniture and Mattress Store

(285 reviews)

Okay. These negative reviews are honestly unhinged. I read them all before going in and ALMOST went…read moreto another Bob's farther away. So glad we didn't do that and came to this location because our experience was nothing short of perfect. We were greeted by Javier, sharply-dressed, great hair! He simply said hello, asked if we were browsing or looking for something in particular. We were there for a couch because our couch is THE WORST (thanks for nothing, Wayfair). He pointed us to where the couches started and we went on our merry way. Javier did not follow us, linger around, and certainly did not harass us. He did occasionally pop up to give us a little info on a couch we were spending time with, showing us features and then he would go back about his business and leave us to ours. Perfect amount of attention and space! We narrowed our choices down to about five couches. Javier was about to end his shift so he came to say to take our time but that Eduardo would likely be the one to help us out if we needed anything or planned to purchase a couch. Eduardo was equally great, and equally well-dressed. Eduardo ultimately sold us the couch we chose, he made the financing process easy and explained everything to us in detail. We even ended up getting new dining room chairs - which may sound like we got hit with a sneaky upsell but that's not so! We needed new chairs! To finalize the purchase, Eduardo brought over the manager Azi. She was also lovely and we talked about all these reviews - like, people, are you for real with these one stars!? Anyway! Great time and can't wait for our new couch (and chairs) to get delivered on Wednesday! (The only truth to the bad reviews - the In-and-Out drive-thru screwing up parking for everyone. But that's not Bob's fault and we went on a Saturday afternoon and snagged a spot after not much trouble.)

Once again I don't understand why the negative reviews? Walked in yesterday to look for a love seat…read moreand a couch. Received a nice welcome from one of their employees and he wanted to know what was it that I needed? I told him that I needed a couch & a love seat. He showed me few options that they had at the store, but nothing really caught my eye and that was appropriate for my liking and for my living room. Store is clean, they have all types of furniture from living room, dining room, bedroom and even for your den. They do delivery, financing, but since I didn't really see what I was looking for, I walked out feeling that I will return very soon. Established in 1991 and still going strong. Prices were not that expensive. Given the fact that it's a discounted store! Thank you Bob's Discount store and staff..Hopefully next time I come by, I will find what I am looking for!!:-) Parking & restroom both available.

Ashley Store

Ashley Store

(1.3k reviews)

$$

The Service: Staffs are helpful…read more The Store: Large store but not many customers. Good selections. The Parking: Plaza parking lot. Sharing with El Pollo loco.

Updated: There was…read morean issue with the scheduled delivery date, which was initially set for January 7, 2026, and then changed to January 10, 2026. I did not receive any calls, emails, or automated emails from the customer service team to confirm the delivery schedule. I had to contact customer service, where the associate representative repeatedly repeated the cancellation without providing an explanation. I made a second call to the store location to request to speak to a manager. The individual who answered the phone refused to transfer me to a manager. I waited a considerable amount of time until a store manager spoke with me. Mr. Emat explained that Ashley was backordered, which prevented the delivery of the furniture as scheduled on January 7 or January 110. The best available delivery date was January 14. After speaking with Mr. Emat, a chatbot automated email was sent to confirm the delivery on January 14. It was more than inconvenient to have to call to find out when the furniture was scheduled to be delivered. I don't live in Oceanside, plus my property manager was on vacation. A lot of logistics to arrange. Ashley Management: I highly recommend improving communication if the delivery schedule is canceled. Customers should be notified immediately rather than waiting until they are uncertain about the delivery. Proactive communication and better customer service are essential. The delivery driver, Juan Miguel, was punctual and professional. Unfortunately, there is no way to provide a review. They deserved five-star review to third-party contractors.

West Elm - homedecor - Updated May 2026

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