I purchased a mattress from this company about five years ago and recently reached out to initiate…read morea manufacturer warranty claim. From the very beginning, Lucy was incredibly helpful and made the entire process easy and stress free. She immediately explained exactly what information was needed to start the claim, contacted the manufacturer on my behalf, and consistently followed up throughout the process. Most importantly, she kept me informed every step of the way, so I always knew what was happening with my claim. Today, my replacement mattress was delivered, and I couldn't be happier with the experience. The customer service was outstanding, and the follow through was even better. It's rare to find this level of responsiveness and care these days. Highly recommend! Excellent customer service and exceptional support from start to finish.

The best customer service ! This was our second purchase. Lucy was very knowledgeable & informative…read moreand she made sure we chose the best mattress based on our needs, and not necessarily the most expensive. It's been 4 days abd Im already loving my new mattress. Exactly what I needed. Thank you !

I have been wanting a new mattress for a while. Recently, my back started spasming and I could not…read morewait any longer. Based on the favorable reviews I saw, we made our way up to Montrose to Mattress Depot. We wondered in and were warmly greeted by Adis. I explained my situation and said that I needed a firm and supportive mattress. He took us to a few beds to try. We even tried the expensive Tempur-pedic mattress. That didn't work for me as it was too soft. We ended up between two more traditional styles and I ended up with the Airloom. Adis was very patient and explained the pros and cons of each mattress for us. I didn't feel rushed or pressured. In the end, we made up our own minds and feel we got the best one for us. He was able to work with us a little on the price and we made our purchase. He told us a week to 10 days for delivery and it was exactly that. We had the mattress delivered this morning and the delivery guys were great. They even fixed a broken bit on our frame. I have to say that the new mattress is so great. We are loving it. I highly recommend Adis and Mattress depot!

My husband and I just received our Aireloom M2 luxury firm mattress and we are already obsessed…read more I've lived with chronic back and neck pain for years, and somehow this magical cloud of support let me wake up feeling like me again. No more feeling like a train hit me, just actual, glorious rest. The support is spot on, the comfort is dreamy, and even after just one night we can feel the difference. The five star reviews this store has received proved to be absolutely true. We got our mattress in a timely manner, and the whole experience was smooth and easy. Huge shout out and thank you to Adis and John for helping us find the perfect fit and giving us an amazing deal. Highly recommend this mattress to anyone who wants to wake up feeling human again. Hoping this mattress lasts us a long time!

Fantastic employees, (Vince was incredible helpful and…read moreoffered insightful advice). Highly recommend!

After visiting other bed retailers locally I was frustrated, One store salesperson kept changing…read morehis opinion of what I needed or what mattress was best for my wife and I. Not in a way that was helpful, I just felt he was more eager to sell me a bed than finding the right bed to for our needs. I did some research and found that Mattress Central sold Aireloom mattresses which I was eager to see and feel. VInce greeted us and showed us a variety of Aireloom mattresses, his comments were very helpful and never felt like he was pushing us to buy. We tried a few other brands and wound up agreeing with Vince, the Aireloom was a great fit for our needs. We purchased one on the spot. This was a pleasurable and welcome experience and I would send anyone I like to see them before buying a new mattress. Delivery was great. The team arrived on time and couldn't be any nicer or more helpful. Vince called me after to make sure we were satisfied. Who does that anymore? Totally happy.

Danny at the Glendale Sit N Sleep store was a wonderful help with our mattress needs. My husband…read moreand I like a different firmness and he solved our problem. I also want to say that the delivery guys were great too. Very polite and did a good job of setting up our new mattress.

I emailed them over a week ago and guess what? I never heard back from them. I checked my junk mail…read morenothing. So I wouldn't bother they have no customer support at all. This will be the last time I buy from them and I will not recommend them at all, to anyone. On top of it all the crappy mattress topper already has a rip in it, useless piece of crap didn't even last 6 months for something that cost $180.00 plus tax, that's just highway robbery, which ever way you at it. First I was deceived with the price when I was told it was $99.00 not $180.00. I would have said no. He knew that, that's why he was dishonest.

Best selection of most popular mattress at this location!…read moreFamily owned, not pushy with customers and they take their time to find you the right mattress! Owner runs the store and he make sure he takes his time to find you the right mattress! You always can find the mattress with your budget and they have financing program also . Great service and great selection.

Major Shout Out to Carlos for the excellent customer service. Carlos let me make the decision for…read morethe bed I wanted...the transaction was a smooth process. Highly recommended !! Thank you ...check out their showroom, esp. their Brooklyn Bedding options and ask for Carlos

We cannot talking about & recommending our bed, which we've only had for about 2 weeks!…read more Wandered in after checking out a few other places/types of mattresses, and learned quite a bit about mattresses (in addition to having done our own research) from longtime owner, James. I really appreciate family owned businesses, and try to frequent non-"box" stores whenever possible. I felt the customer service was genuine & superior to other stores, which matters when you are spending a lot of money on an item that will not only be part of your everyday life, but may essentially improve it! This is also important if you might need to return or exchange an item, which is a pain, of course, & something ppl sometimes don't think about w/an essential... James also gave us thorough, patient advice on how to care for our mattress, and Felipe, who assisted with scheduling the delivery and a last minute purchase of a frame was so kind and professional! Thank you both! And now, this review is getting crazy long, and if you've read this far, you already know that you will sleep better if you check out this place!

Felipe didn't rush me at all, gave me all the info and laying down I needed to make an informed…read moredecision. I would have bought online like i do for everything, but what if it doesn't work out when you sleep on it? Returning it would be a nightmare. They have basically everything from $600 foam to nicer mattresses. He gave me a good deal on the delivery and threw in a mattress protector and some sheets too.

Amazing service! I called a few mins before deciding to drop by and spoke with Riana. She was not…read moreannoyed at alll my questions! She answered each and welcomed me to drop by anytime. When I arrived at the store she proceeded to show me the different Beauty Rest options we discussed and she did it with the biggest smile. Love this type of customer service that isn't found anymore! Thank you, Ortho Mattress for a great buy and an even better experience. Highly Recommend.

We walked into Ortho Mattress after having a bad experience at another mattress store across the…read morestreet. Carlos was so patient and helpful. He was taking care of three different customers at the same time, yet he gave each of us his full attention and took the time to answer all of our questions. We are very happy with our purchase and truly appreciate having such a kind and caring salesman. Carlos made the whole experience easy and enjoyable. Great customer service!

I am very pleased with our choice the mattress I got for my son. It is so comfortable, we got it…read morefor half the price as a Beauty rest and just as good. it also has a 10 year warranty which is amazing and what was even more outstanding it was delivered the same day and they took out the old bed for free I highly recommend buying your new mattress here!

Arthur from the mattress by appointment store was extremely professional he helped me out to pick…read morethe best mattress for me and my wife I would recommend this store for everyone !!! Thank you so much Arthur for helping us I will buy again !!

Great, great, great!! I don't usually give reviews or recommendations unless it's really bad or…read morereally good. We started at bobs furniture with their mattress dept, it was blah! For the price not worth it also since delivery was additional and if not the pick up is in San Bernardino with gas prices the 150 delivery comes out to be about the same. Mattress form was great I thought I was gonna get a pushy sales person with over price pressure, contrary. They will work with your budget 100percent. I want to thank and recommend Jeremie with sales. Very punctual and knowledgeable with budgets in mind and willing to work with all parameters of making a non stressful sale. Never did I feel I was getting over sold. I got a quote from bobs for a queen mattress mid not too cheap or too pricey as far as quality and price goes. 1200 delivered just mattress. Mattress firm on the other hand I was able to get a better quality mattress "open box" deal which I am satisfied with. Jeremie worked with me and we got an adjustable bed feet and head bed frame with the mattress and delivered and set up at 1500.. I'm overjoyed with my experience with this company and will be my go to store for mattress. Also to mention we don't wear shoes in our home and I asked the guys if they had booties. they did not hesitate nor give us the bitchy look about our request and politely accommodated our request. I'm must say a very well deserved THANK YOU to mattress firm Jeremie sales and delivery team!!!!

Sunny helped us and was incredibly patient throughout the entire process. Mattress shopping isn't…read moresomething I usually enjoy, but he made the experience easy and stress-free. He never pressured us and was happy to answer all of our questions. If you're looking for a new mattress, I highly recommend coming here and asking for Sunny!

If you are shopping for a mattress in LA, this is where to do it. Don't go anywhere else. Come here…read morefirst, you'll be glad you did. My day started off quite difficult, I had gone to three other mattress stores in old town, and none of them could work with my $1,100 budget. I know that things are expensive these days, but it seemed to me that my budget was substantial. Not only this, but these other stores couldnt get me a mattress in under six weeks, which seemed just as bananas. I was about to give up when I decided to stop by the Mattress Store on Lake Ave. When I walked in, I was greeted by the incredible Joshua, and he turned my day around immediately. After explaining my situation, he assured me that he had multiple options for me, and the mattress could be delivered in a matter of days, not weeks. I breathed my first deep breath in hours. Thank you, Joshua! He helped me decide on a new mattress in my budget, and he was truly knowledgeable about each product. I have family who works in the furniture industry, so when I asked about the quality of the mattress in those industry terms, he was able to respond to my questions knowledgably and with the professionalism I did not find at those other stores. When my mattress was delivered a few days later, the team brought it in my new apartment and set it down right where it needed to be. This team was also kind and professional. I will be forever grateful to Jonathan and the team at the Mattress Store for their help, their incredible collection of mattresses, and for helping turn my day around that Friday afternoon. THANK YOU!

I came to the store from a referral from my friend who purchased a mattress here. James helped me…read more . He's very friendly and knowledgeable. He took into account all of my needs when trying to find a mattress. This is the third mattress store that I have come to within the last month. The price was right and the BED for me was here. Hooray.! I also liked that they are a family run business.