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Moss Studio

3.7 (9 reviews)
Closed • 6:00 am - 3:00 pm

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Venus Gifts - the elegant yet affordable vase I got for my friend to put flowers in.

Venus Gifts

(125 reviews)

$$

I came into the store to exchange an item for another gift because it did not fit my style…read more Initially, I was being helped by one associate, but they stepped away. Another employee noticed that we needed assistance and stepped in, which I appreciated. When it came time to complete the exchange and payment, Liana began explaining the process. As customers, we asked additional questions to better understand the store's policy. At that point, Liana became visibly frustrated, gave us an attitude, rolled her eyes, and stepped away. She then made comments to another customer in a way that made it obvious she was referring to us, assuming we would not understand or speak up. I want to be clear: treating any customer this way is unacceptable, especially an elderly customer. If an employee does not have the patience to explain policies or answer questions respectfully--without making customers feel uncomfortable or disrespected--then customer service may not be the right position for them. I understand that everyone can have a bad day, but working in customer service requires patience, professionalism, and respect at all times. Answering questions and repeating explanations is part of the job. I hope management reviews this situation and addresses it appropriately with the employee involved. No customer should feel disrespected or talked about while standing at the counter. Thank you for taking the time to read this.

This is a hidden gem in Glendale. I love this store and even forgot about it. Over the years, I…read morehave visited this Venus Gift shop and purchased many gifts for me, so many of my friends, family members and former coworkers. No need to look elsewhere. This is a ONE stop store for ALL your needs!! Before I forget, they also have wedding registry. Great selection of items from dinnerware, houseware, glassware, and kitchen needs from appliances to basic coasters. The prices can be from moderate to a bit expensive. Depending what you are buying. They have brands like: Mikasa, Waterford, Lenox, Armani, Versace, DKNY and more.. It's out of my budget, but if you have the money to splurge, then it's your call. The store is nicely organized according to their items. Clean, & the customer service is EXCELLENT by everyone in the store! They will help you find what you are looking for; and if it's a gift, then they will even wrap it for you depending on the wrapping paper that matches your occasion. They have several employees and keep the customers very satisfied by helping them with a pleasant demeanor and smiles. Somewhat moderate size parking lot shared with other businesses. I was there few days ago, and had to buy a gift for one of my friends's birthday which is this coming week. I bought a beautiful vase for flowers and some Tupperware that she has been wanting for a while now. I know for sure that she will love her presents!!:-) Store has been open since 1985 and still going SUPER STRONG!! Thank you management, employees for all that you do for your customers. Keep up the GREAT WORK!!

Moss Studio - homedecor - Updated May 2026

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