The Service: Staffs are helpful. The Store: Large store but not many customers. Good selections. The Parking: Plaza parking lot. Sharing with El Pollo loco. read more

Updated: There was an issue with the scheduled delivery date, which was initially set for January 7, 2026, and then changed to January 10, 2026. I did not receive any calls, emails, or automated emails from the customer service team to confirm the delivery schedule. I had to contact customer service, where the associate representative repeatedly repeated the cancellation without providing an explanation. I made a second call to the store location to request to speak to a manager. The individual who answered the phone refused to transfer me to a manager. I waited a considerable amount of time until a store manager spoke with me. Mr. Emat explained that Ashley was backordered, which prevented the delivery of the furniture as scheduled on January 7 or January 110. The best available delivery date was January 14. After speaking with Mr. Emat, a chatbot automated email was sent to confirm the delivery on January 14. It was more than inconvenient to have to call to find out when the furniture was scheduled to be delivered. I don't live in Oceanside, plus my property manager was on vacation. A lot of logistics to arrange. Ashley Management: I highly recommend improving communication if the delivery schedule is canceled. Customers should be notified immediately rather than waiting until they are uncertain about the delivery. Proactive communication and better customer service are essential. The delivery driver, Juan Miguel, was punctual and professional. Unfortunately, there is no way to provide a review. They deserved five-star review to third-party contractors. read more

Ashley Store - Loveseat (LT) perfect match for the rental beach unit. - Furniture Stores Near Me - Burbank, California

My son and I are in desperate need to purchase a nice, off white love seat and sofa since our furniture is almost taking it's last breath. It's not that bad, but if we don't buy something soon, it will get worse. I have always liked bright color furniture to go with my living room space. I know it get's dirty fast, but it always looks nice, classy & chic. We were there in the evening of the 16th of January and browsing the store trying to see what we could have founded and nothing really caught our eye that was suitable and affordable for my apartment and our budget. Everything was kind of expensive and we didn't even get to the point to discuss financing the furniture. Few employees approached us to see if we needed any help; but, since the decision was still up in the air, we walked out and trying to see what other stores and options we have. Store was clean, well organized and has a full parking space NOT shared with other businesses. They are kind enough to even let other people park at their parking lot. Why all the bad one star reviews? Idk. read more

If you are in the market for buying new furniture, I would recommend visiting this store. They have a huge selection of furniture and bedroom furniture . For service, as you walk in there are employees greeting and helping customers. Some of the employees follow around and keep asking questions. It might be annoying to some people, I personally don't mind it. The prices for the furniture in this store are compatible with the other stores. This store has its own parking lot ;therefore, parking is not an issue. There are plenty of parking spots in front of the store. read more

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Horrible products, horrible customer service, horrible after-sales support, and outright deception. I purchased a sofa from Ashley Furniture in March 2025 for over $4,000, expecting basic quality and honesty. Instead, I got a defective product and a company that refuses to stand behind what it sells. In less than a year, with a total usage of maybe 30 hours, the cushions have severely sunk. My wife and I are almost never at home, so this couch has seen virtually no use. There is absolutely no justification for this kind of failure. To make matters worse, I was sold an "extended warranty" with clear assurances that it would cover everything, including cushion issues. That turned out to be completely false. After two so-called "expert" inspections and more than six phone calls totaling hours of my time, they are now denying coverage and backtracking on what was promised. This is not just poor quality, it is blatant misrepresentation. I have two witnesses who were present when I was told the warranty would cover cushion failure, especially this early on. Now they are pretending otherwise. I will be taking this matter to small claims court. Avoid this company at all costs. I will never buy from them again and will continue sharing this experience so others do not fall into the same trap. read more

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This has got to be the absolute worst Ashley store location in America. The customer service is simply non-existent at this location. Good luck getting anybody on the phone that can speak clear English and is not rude. read more

We recently purchased a bed set from the Burbank Ashley Furniture store. The sales representative was wonderful -- very helpful, patient, and made the whole buying process smooth and pleasant. However, the delivery and installation experience was extremely disappointing. It seems like Ashley hires a third-party company that's either overworked or underpaid, because the team that showed up was unprofessional from the start. They entered without even greeting us or confirming the delivery name. When they finished, one of the installers came over, stuck his phone in my face for a signature without asking me to inspect the furniture first. When I checked, I found two damaged drawers and a crack on the side of the bed. It's really upsetting to have such a great sales experience end with such poor service and damaged furniture. Ashley should definitely improve their delivery and installation standards -- customers deserve better follow-through after making a big purchase. read more

Arman was so nice and professional! Such a great experience specially in these hard times it seems like friendly people are so far and few, but he was extremely helpful, kind and friendly!!! Thank you so much read more

I purchased a sofa totaling over $4,000, and unfortunately, it was delivered in unacceptable condition not once, but three separate times. Each delivery resulted in a couch that arrived visibly dirty. By the third attempt, the delivery crew entered my home, left a significant mess behind, did not wait for a signature, and departed without properly addressing the condition of the furniture. When I contacted the store to resolve the matter, I was directed to a manager named Saba. Regrettably, the interaction was equally disappointing. I was informed that no compensation could be offered, no responsibility was taken for the repeated issues, and when I mentioned escalating the matter to corporate for further assistance, I was met with dismissiveness and told, "there's nothing we can do." The lack of accountability and professionalism was extremely concerning, particularly from someone in a leadership role. Thankfully, after escalating the matter to corporate customer care, the situation was ultimately resolved. The corporate team offered a fair compensation, and arranged for the couch to be properly cleaned. Overall if you can shop anywhere else please do so, especially not at this Burbank location. read more

Damaged wall and gate driver!!!! I am extremely disappointed with Ashley's Store and the complete lack of accountability in handling a serious issue. The third party drivers they hired to deliver our couch set damaged our driveway gate and wall and then fled the scene in a hit and run. Instead of taking responsibility, Ashley's Store pushed the burden onto us, telling us to contact the driver and their insurance something that makes absolutely no sense, considering we did not hire the driver, Ashley's did. A company of this size should stand behind its services, especially when their contracted delivery team causes significant property damage. The lack of support, follow up, and basic professionalism has been shocking. We are left with a damaged property and no accountability from the store that arranged the delivery. We have been dealing with this situation for over 2 months and I would strongly caution anyone considering a purchase. If something goes wrong even something as serious as a hit and run caused by their own delivery team Ashley's Store will leave you to deal with it alone. Completely unacceptable and deeply unprofessional. read more

Ashley Store - Damaged wall and gate!!!! - Furniture Stores Near Me - Burbank, California

DO NOT GO. STAY AWAY. scammers. zabel tried to take advantage of my 50 yr old parents and made a $10k purchase order on their behalf even though my parents repeatedly said they don't want to confirm or finalize any order. they later received a call regarding their supposed confirmed order. went back to the store to fix the problem, and saba, the manager, was no help. she kept saying that she "cares about her customers" and wanted to help while at the same time, was unwilling to believe us about zabel's scummy behavior, calling her "great." now going home without being able to fix the problem same day. have to call corporate to cancel the order and will be on edge until everything is fixed. read more

This story lies about lead times, continually reschedules delivery times, and blatantly misleads customers. I bought two couches from this store after needing new seating for medical reasons after a spine surgery. The store promised me that I would receive my products by a certain date about four weeks later (which was later that I would have liked, but I agreed, provided it would not be further delayed). The day before that date (after I had already discarded my old couches), they called me to reschedule it for four days later. The day before the re-schedule date, they call again to cancel the delivery. Mind you, the sales associate PROMISED me that it wouldn't be delayed, and that delays never happen. It has since been rescheduled twice, and no one knows when I will get my products. Multiple people within various departments have blatantly lied about lead times and delivery schedule. I will never shop at this store again. read more

I'm very disappointed with my experience at Ashley Furniture. I purchased a mattress and a couch and was offered 0% financing for 12 months, but what was not disclosed at the time of purchase was that the financing through Concora Credit, charges a $4.99 monthly service fee as long as you have a balance of $9.99 or higher. This fee was never mentioned verbally or clearly explained during the sales process. While they advertise 0% interest, the monthly service fee makes it misleading and not truly "no cost" financing. Transparency matters, especially for large purchases. I would have appreciated full disclosure upfront so I could make an informed decision. Buyers should be aware of these hidden fees before agreeing to financing. read more

STOOOOOOOOOOOOOOP PURCHASE ANYTHING FROM THIS FURNITURE STORE Terrible delivery and customer service. Ashley Furniture keeps lying about delivery dates. Every time I call, I'm given a different excuse and a new date that never happens. Customer service is unhelpful and shows zero accountability. Very frustrating experience. I would not recommend if you value your time read more

If you have specific delivery date expectations, do NOT order from them. I ordered my sofas before Black Friday and was very clear about my required delivery date. I was told my sofas would be delivered on December 17, and I have now just found out the delivery has been delayed until December 26. Christmas is approaching, and I am expecting my family. My living room will not be ready for the holidays due to this delay. I need to be contacted by a manager as soon as possible. Otherwise, I will request a full refund and purchase my sofas from another store. It's terrible!!!!!!!!!!!!!! It's unfair and inhuman that someone can destroy the Christmas! read more

On February 21, 2026, I purchased a sectional with end tables, lamps, and coffee table, and I also purchased a dining room table with 6 chairs. The sales person, MD Mostafa, assured me that we could cancel all or part of the order and get a refund. On February 23, I called to cancel the order for the dining room table with 6 chairs. I spoke to someone in the Philippines who told me that it would take four days before the cancellation department could get back to me to process the cancellation. Then when I called her back, from 2 different phones, no one answered the calls. I tried calling the store directly, by calling the new orders phone number, but only get a voice message, and no one has returned my message. The sales person left me a card with a "cell" number that is actually the number for the Philippines service center. Total Frauds. read more

Armen provided great service! He helped answer our questions and even helped measure some of the things we were looking for. Great service from Armen. read more

Terrible Customer Service & Warranty Runaround I purchased my furniture from Ashley's with the Regard extended warranty, which the sales rep assured me would cover repairs or replacement if the item could not be fixed. Unfortunately, when my furniture developed an issue, the technician himself noted in his report that it could not be repaired or matched. Per the Regard pamphlet and the promise made at purchase, I should have received a replacement. Instead, I've been sent in circles between Ashley's and Regard, with no resolution and no accountability. Even after multiple calls and emails, Ashley's has failed to honor the warranty or provide the replacement/refund I'm entitled to. This is unacceptable. I paid extra for a warranty that has turned out to be useless. If you are considering purchasing furniture here, beware of the extended warranty -- it is not being honored. I am requesting that Ashley's corporate step in, honor their written warranty policy, and resolve this situation properly. Until then, I cannot recommend this company. read more

What an incredible sales rep was Reem!!!! She truly helped me purchase different items and was extremely kind and patient. I am an extremely type A person with very picky taste...I know what I want and how I want it to look and I won't settle for less, so she actually made it easy and reduced my anxiety of purchasing a coffee table, side table, chest, and nightstand. Thank you so much Reem!!! The price was also very good compared to the items and delivery with step up. read more

I walk in the door and ask to see their couches/ sofa and one of the 5 people waiting for someone to walk in the door asks me what I'm looking for. I say a leather sofa. He tells me the only thing they have are sofas with recliners. I told them that they have them on their website. He says they don't have anything like that in the store. By by by! No Buy buy buy. Family room people only wanted in this store. read more

Walked into Ashley's Furniture in Burbank Ca. on January 6 2026 before noon. I was ready buy some new furniture for my daughter's room. I walked the whole store a few times, took pictures of what I liked to share with my husband and daughter. Not one person approached me to see if I needed help. Many employees just passed me by like if I wasn't there. Not one greeted me. I've been a loyal customer, all my furniture is from Ashley's. I was very disappointed on there customer service. I took my business elsewhere. read more

Horrible customer service you can never contact anyone even in the store. I purchased something in the Burbank store and I can't even reach anyone because it directs me to Philippines and they don't know what the heck they're doing and we purchased something and they keep delaying and delaying and delaying The delivery. Don't purchase anything from Ashley's Burbank. read more

Stay Away! Run don't walk! Boiler room operation with zero service or professionalism after the credit card has been swipe. You will be hang out to dry if you have any issues (which you will). Absolutely no one will be available just endless run around from off shore 'customer support' How does this place survive with all the 1 star reviews? I was naive, please be warned. read more

I couldn't stand to see the TV ads anymore about how amazing Ashley stores are.... I'm an Eaton fire evacuee and in May was told that all my soft goods furniture could not be re-used because of smoke and soot. So I went to Ashley to look at complete bedroom sets. A young lady approached and offered to help me thru the choices. It became clear that she wanted me to make a decision on the spot -- I did unfortunately tell her that my budget was not a problem because of insurance reimbursement and that I wanted a very nice set to welcome me back home after four months of evacuation and remediation. She lost interest when I would not make a buying decision on the spot. She told me that I could walk around on my own and after getting my number that she would follow up with me the next day to also let me know of any special deals being offered to fire survivors. It has now been almost two months -- and I have not heard from her yet. And so, as a company Ashley did not make a great impression and will not see my business or recommendation. And by the way, I bought elsewhere and spent almost $10 grand on the furniture that I DID buy, read more

I am submitting this complaint to formally document my negative experience with Ashley Store, which I believe engages in deceptive and unfair business practices. In July 2025, I visited the store to purchase furniture. Upon entering, I was approached by several sales representatives offering consultation. At no point during the sales process--either in the consultation phase or at the point of payment--was I informed of the store's strict "no return, no exchange" policy. The omission of this material information is misleading, as most furniture retailers allow returns or exchanges under reasonable conditions. I made my purchase under the assumption that the store's policies would be consistent with standard retail practices. Only after taking delivery and realizing the items did not fit my space and the colors were unsuitable did I discover that the store categorically refuses returns or exchanges, regardless of circumstance. Furthermore, my attempts to resolve this issue were met with unprofessional and inadequate customer service. My emails and messages went unanswered, and the store manager, who had limited English communication skills, made no effort to provide a solution or address my concerns. In my view, the store's conduct constitutes: 1. Failure to disclose material terms prior to sale, which may amount to deceptive trade practice. 2. Negligent customer service, reflecting a disregard for consumer rights and satisfaction. I am requesting that the appropriate consumer protection body investigate this matter and consider whether the store's policies and sales practices violate applicable consumer protection laws. I also request that this complaint be recorded for public awareness so that potential customers are informed before making purchases. read more

Stay far away from Ashley Furniture and take your money elsewhere. If zero stars were an option, that's exactly what this place deserves. My family has shopped here multiple times a year, but that ends now. Earlier this month, l purchased a bed in-store and was very clear about what I needed. They delivered and assembled it while I wasn't home, and when I returned, my "brand-new" bed was already damaged--cracks, missing color, and visible defects. On top of that, they damaged my personal belongings during delivery. They also delivered the WRONG item. I have a disc injury and sciatica, yet I was forced to drive to the store twice just to beg for help because their customer service is absolutely nonexistent. No accountability, no urgency, no care. To make matters worse, the salesperson who sold me the bed, Diana Cabrales, saw me walk into the store on both occasions and literally walked to the back to avoid me. Completely unprofessional, embarrassing, and unacceptable. After over a month of chasing them down, I am STILL getting the runaround with no resolution. Ashley Furniture does not stand behind their products or their customers. Do yourself a favor and avoid this place at all costs. Go to IKEA, go anywhere else--just don't come here. I wish I had known better from the start. I will not stop, no matter how long it takes, until my issue is resolved. read more

On to the next furniture store in search for my mother's nice accent chair to enjoy while watching tv. I have never stepped into an Ashley HomeStore before and especially for this location, I have never been to this area since it was a Circuit City. (dated myself there) As I entered the building there was a Salesman that greeted me. I asked to look for accent chairs for my elderly mother and gave him specific description that I was looking for. The salesman showed me several designs and some did meet the criteria. I was happy with one model and it was even on sale. Ashley did have a possible purchase. What I didn't like was how the salesman pushed for the sale. After I had asked how long does the sale run for, he didn't know. His response was very iffy as he said "im not sure, maybe tomorrow the price may change". I didn't like that there was no solid answer. I also asked if the model of the chair I liked came in different colors. The salesman couldn't really answer that question as well as he went online to show me the same item, but it was the same color. Overall I did like the chair, the salesman wasn't as helpful with the questions I had asked. Honestly, if I was to choose that chair I would like to interact with a different salesman or try a different location. Parking: medium sized private lot VERDICT: One and done read more

Worst customer service ever. Make sure to read the fine print before ordering. Services are misleading and made no attempt to remedy the problem. Never ordering from Ashley's again. STAY AWAY! read more

I've been a loyal Ashley's customer for over 15 years, along with all my family members , but my recent experience will be my last. I purchased a couch for our condo that turned out to be too large for the space, and I wasn't aware the back pillows were permanent. When I called to ask about an exchange and offered to cover the moving costs or any pick up expense, I was met with a dismissive response and told their policy doesn't allow returns or exchanges. I visited the store and spoke with the manager, who was polite and professional, but ultimately unable to assist. Unfortunately, I'm now stuck with a couch we're very unhappy with and will have to give it away. I'll be taking my business elsewhere from now on. read more

I was looking for a sectional sofa for our sitting area and came across this sectional at Ashley furniture. The size is good for our space and the price was too until I realized it's actually more than what it says on the sign that was placed by the sofa. So the floor sample is actually bigger than the pictured one which I didn't pay attention to. The salesman told be that the floor sample has one extra chair in it and I can add as many as I want. So I ended up paying over $2000 instead of $1500 with that one extra chair. And they charge $275 or $265 for delivery I don't remember exactly ... that is a high fee for delivery since living spaces charges $99.00 for delivery. The service at the store was good, the sales person was friendly and approachable. He wasn't pushy and gave us a short history of Ashely furniture such as where the products are made at and so on. Mostly made in the USA from what I understand. The delivery team was very unfriendly and unprofessional. I was not happy at all. read more

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The Ashley store in Burbank does not honor their terms and conditions on their warranty and or sales receipts of any kind. I wanted to really like this store because they had a wonderful selection of furniture and pricing was about the same or better than online , but when they sent me a separate drop shipment of sheet set, It was the wrong order that I ordered and the manager of the store and other sales people would not honor my return even though on the back of the terms and conditions it clearly states that they will return the product within 72 hour period if it was not opened which it was not opened and I was within the time period. So after spending over $17,000 in merchandise, I really wanted to like this store. I did buy a nice mattress and frame with adjustable base, but when it comes to customer service, they are really lacking. UPDATE 8-28-2024: I also ordered a split-king mattress sheets which took 4 weeks to be delivered and upon delivery noticed it was knitted not woven. I went to the store to exchange the unopened box and was told that they would exchange and all sales are final unless damaged and also because I purchased the item at the store (even though they shipped it to me 4 weeks later) and not online they would not exchange. RUDE! So I then contacted the Tempur-Pedic Flagship store where they did sell me the sheets I wanted and honored a discount. They could not exchange as packaging was different. I asked and I was informed I did not need to buy the added warranty on the base and mattress from Ashley furniture because Tempur-Pedic honors any purchase of their product already! Therefore I am reducing my rating on Ashley furniture store. read more

Ashley Store - New split-king mattress and adjustable base. - Furniture Stores Near Me - Burbank, California

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Where do I begin with Ashley Furniture Store and my frustration with them?! I recently ordered a couch and sofa, along with a coffee table set (coffee table and two end tables) so we're talking about a complete living room set package. The couch and sofa were on back order, as they were limited in supply or they didn't have enough inventory for these two items, so I was told it would take a month to arrive. Anyone else think a month is a ridiculous amount of time for something to be delivered? If the back order is that long, why not give a discount or maybe not prominently feature it in the front of the store? Anyway, while this wasn't ideal, I wasn't in a super rush so I thought I could be patient as I liked the design of the furniture and the size was idea. Next, all of the furniture arrived and guess what? The box holding the coffee table & end tables fell as the delivery guys were bringing it. I think what happened is they propped it up and gravity took over. It was an accident but I wish they had been more careful! I'm glad my brother caught this and said "hey, you need to take this back and bring us a new set" before they began installing it. They gave me a $100 discount for the inconvenience. About a week and half later (more time waiting as if the back order wasn't enough!), they bring a new coffee table and end table set after the above incident. After they finish installing, we noticed there's a dent in the coffee table so yeah, now once again, we have to repeat this process!! It shouldn't be this hard to buy some new furniture and have it delivered in good condition! read more

I was driving by first time I walked into the store. They had a beautiful set up. Showroom was nice elegant. Walking into the store I met wonderful worker. She was very nice very accommodating, super professional. She helped me to find sofa at the first time we walked towards the set up they had I really liked it. She explained everything all the details about the product and the pricing was nice she was able to help me with purchase when the next day I saw other store was carrying similar product. They couldn't locate it online to match price. She was super nice She went above and beyond to match price from the other store total of almost $1000 I saved at the store very happy with the result. Her name is Isabel. She's super nice. Thank you for a great experience. Highly recommend this place. read more

Nice Store, great staff. However, I bought a $4,000 mattress and a $300 mattress protection plan. After 22 months, the mattress started sagging. No worries, it comes with a 10 year warranty. However, no one will honor the warranty. I call Ashley customer support and they tell me to call Manufacturer. Manufacturer says I need to file a claim through Ashley Warranty Dept. Ashley Warranty Dept says the protection plan company needs to help me. The protection plan company says the mattress isnt' covered - only the bed frame and $75 mattress protector (WTF?). Call back Ashley warranty dept and they are worse than useless. Never buy an expensive mattress from this place. read more

I've literally bought 50k over the past 20 years with Ashley furniture. Always with a good experience, well almost always. A few months back we visited the Burbank store for bedroom furniture. We were mobbed by 5 sales people the moment we walked in. We engaged with one of them and told him what we were looking for. We found him to be very nice and very helpful. Once we decided on the furniture we wanted he brought his store manager in. This is where things went south. We specifically asked her , if we receive delivery and decide we don't like the furniture can we return if for something different. She told us a bold face lie and said that she was the store manager and would happily accommodate us. Well the furniture was delivered on a Thursday and on Saturday I contacted our sales rep and told him we were not happy with the furniture and wanted to replace it with something different. We didn't ask for a refund, simply a credit towards something different. Several days went by and no one contacted us, so I contacted corporate and expressed my concerns. Corporate sent a technician to my home to inspect the furniture for any defects, which I thought was part of the return process. I was notified later that day by corporate that there were no returns on product, I told them that the Manager of the Burbank store told me that we could exchange it and they told me to take it up with her. She would NEVER get on the phone and she would NEVER return calls. So my wife and I went in there to speak with her and she acted like she didn't know who we were. At this time only a couple of weeks had passed. Bad memory for a store Manager. She argued with us in front of her employees and other customers and told us there were no returns allowed it's a corporate policy and she told us that when we were purchasing the furniture. Funny that she now remembers us. She eventually told us to leave the store because we were making a scene. She was the one who raised her voice and spoke very nasty to my wife. The end result was that they would not take the furniture back and they lost a customer for life. I highly recommend not using the Burbank store because of the worthless store Manager who spews nothing but lies out of her mouth. read more

Delivery team is beyond unprofessional. Told me that they came and waited for 15 mins for me to come down but I never knew they were here. When I asked why they didn't call me the driver said he is not here to argue with me and hung up. I wouldn't recommend them if you don't wanna deal with unprofessional delivery team. Basically bunch of unprofessionals working together with no management and no clue what a happening read more

If I could give zero stars I would. Not one person who works there is helpful. And the company as whole is terrible. I should have read the Yelp reviews before wasting my time. Don't waste yours. read more

Horrible customer service and very unprofessional store manager. It's unfortunate that a position of leadership can be used in such a way, as it reflects poorly not only on the manager but on the store as a whole. read more

Customer service is terrible. People just walk right by you as if you are invisible.

This review rating is purely based on the sketchy sales tactics of this store. Long story short, Basil helped us and was really trying to get us to buy a 4 piece sofa we were eyeing that day. He even brought out "a manager" to get us a good price. I can't remember the managers name now. Stay away from Basil if he approaches you. I was good with the price and sofa, but they told us that if we had issues like if our love seat needed to change sides, we can always change it within 72 hours of delivery. I wanted to go home to measure, but he kept insisting that this was their policy. I took his word and the fact that Ashley was a huge retail brand and I guess it's my fault for not looking at the fine print because now that I need my sides changed, Ashley is telling me they cannot do anything about this. This is extremely frustrating for a customer and it seems like they were saying anything they can to make the sale that day. The manager even said they would only give me the price that day and pressured me to not go home to measure the dimensions. Now I am stuck with a couch that does not fit correctly in my house. Other, the quality of the couch and the price we paid was good. 2 stars only because of that. read more