This review rating is purely based on the sketchy sales tactics of this store. Long story short, Basil helped us and was really trying to get us to buy a 4 piece sofa we were eyeing that day. He even brought out "a manager" to get us a good price. I can't remember the managers name now. Stay away from Basil if he approaches you. I was good with the price and sofa, but they told us that if we had issues like if our love seat needed to change sides, we can always change it within 72 hours of delivery. I wanted to go home to measure, but he kept insisting that this was their policy. I took his word and the fact that Ashley was a huge retail brand and I guess it's my fault for not looking at the fine print because now that I need my sides changed, Ashley is telling me they cannot do anything about this. This is extremely frustrating for a customer and it seems like they were saying anything they can to make the sale that day. The manager even said they would only give me the price that day and pressured me to not go home to measure the dimensions. Now I am stuck with a couch that does not fit correctly in my house. Other, the quality of the couch and the price we paid was good. 2 stars only because of that. read more

I ordered sofa and carpet and I payed for that It's took like 20 days to receive the order and i have never received my carpet I called customer service and the gay who I talk whit said that the carpet doesn't available and they don't know when it's should be available I asked for refund and he said it's gonna be take like 15-20 business days to get refund I will never use this store read more

Ashley SUCKS. I bought a set of dining room chairs. They look nice, but my back has been in real pain ever since, I called them to exchange. They refused. DO NOT PATRONIZE these creeps!!! They want your money, not for your satisfaction or comfort! read more

Isabel was very helpful. I came in with a unique problem with a previous purchase. Isabel and her manager went above and beyond to help me resolve it. I am very grateful for their service. read more

Worst place to buy furniture. This place is very unprofessional. The store manager Sava screams and yells at customers. Save yourself a headache and take your business elsewhere. They are number 1 in worst customer service. They hung up the phone on me and yelling. Now they don't even pickup the phone, they ut me on hold and are playing games. read more

Great customer service from Rashan. He was friendly and efficient. However, when it comes for recieving the actual product, the delivery team tried to drop off my $900 couch with a broken arm rest and a huge stain. They had to be chased down so that they could take it back. When I reached out to customer service about this, I was told "unexpected delays" are covered in the contract I signed. I hope I can eventually sit on the couch that I bought because this is unreasonable for that price. read more

This place is horrible. They have the worst customer service here. They wanted me to sell something that they wanted instead of what I wanted for me. And they got upset at me because I didn't want to buy Wyatt they were offering me and feel that they treat me differently after I didn't want to get what they were offering me because I didn't like it. After that they told me that I can just go to pick up my bed with the phone number and when I got there they told me no and they refused to give me that bed. So I had to go back to my house and get everything they want to able to get my bed. I feel like it wasn't the right way to treat a customer when you want to sell something. I don't recommend this place to not one. read more

High recommend this specific location I was very fortunate to come across a great specialist in furniture from color, t comfort and spacious. I was able to find what I needed with a good price. read more

Met as we walked into door by sales rep. Told him what we wanted (loveseat recliner) and then he in turn, passed us off to a second sales rep. We were then passes off to a THIRD sales rep. That sales rep, who showed us nothing about the product but finally took our order. We had to figure the product out ourselves. The sales rep specifically told us that they would deliver the loveseat, assemble it and then take the box away. When the delivery guys arrived, they said they were just to drop the box off and we were to do all of the assembly and get rid of the box. In summation, that's the last business we will do with Ashley. Much rather go to Bob's Furniture or Living Spaces. We've used both and they are much friendlier, much more professional and there was NO confusion over delivery. read more

Isabel was very nice and knowledgeable and helpful not pushy at all she showed up several living room sets as well as dinning room sets

I wish I could leave ZERO stars. This place sold me and my family JUNK. Yes, I made the purchase and for that I take full responsibility. However, everything looked so good in the store. But after only 4-5 months, veneer began to come off our dining set table, screws fell out of the seat cushions and a sofa sleeper severely began sagging in the middle. SADLY we purchased the extended warranty by GBS for $179 dollars, which resulted in nothing but futile attempts to repair our furniture. Despite repeated calls, we were given the runaround and always denied, actually, ignored. To top it all off, I recently mailed a letter along with photos of our defective dining set to the CEO of Ashley, Todd Wanek, and was punted to "escalations," who denied me any help. Though our measly one year warranty was expired, our extended coverage remains active. Ashley could have used their clout to at least intervene with GBS. Instead, Ashley merely said that I need to pursue the matter on my own. Shameful. I will NEVER purchase anything from Ashley again and wholeheartedly do NOT recommend the place to others. read more

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I give them a solid 3 stars. Our sales rep Emma was super helpful with our initial purchase. We just got a new apartment, but didn't have any measurements of our space yet. In good faith, we placed our furniture order anyway. We were told that we could return the furniture for any reason and expressed our concern about not having measurements yet. We were ensured that there would be no problem in returning it. My review is mostly based on the delivery portion, not the store or sales rep. Long story short: the furniture was too big/bulky in our living room. It was a 30 minute long conversation with the delivery men and us going back & forth on whether or not to return it! One of the delivery drivers casually mentioned, "Oh, I saw in the notes that you rejected a piece of furniture already." I had "returned" a piece of furniture prior to its delivery, because once we moved in, my husband and I knew our entire order was not going to fit and we were right. The driver's comment really rubbed us the wrong way, almost as if implying that we were "bad" customers. Our big mistake was placing our order without measurements, but we didn't have access to our apartment until our actual move-in date and we wanted the furniture in our home ASAP. Man, were we questioned to no end! First, questioned for 30 minutes by the delivery drivers who were literally there witnessing why we couldn't keep the furniture. We all attempted to rearrange it a number of ways, and it just didn't work. So we had them send it back. Then, receiving a call from Ashley Furniture an hour after the delivery with more questioning as to why we rejected the delivery. Side note: I don't like how they call it "rejected." We didn't "reject" anything; it simply didn't fit in our space. They need to consider rewording/changing that to "returned" because "rejected" sounds so harsh and is triggering, quite frankly. Lastly, we had to return in-person to this store in order to do what's called a "Reselection." Emma helped us through this step, and we came ready with a tape measure since we now actually had measurements to our living room. We were ready to check out with the new order when another sales rep (or manager, not sure) started the questioning yet again about the "rejection" and attempted to convince us to keep it! At this point, I called on my husband to step in and he helped me be firm on our new purchase. I'm so thankful he was there because I was about to lose my patience! No customer should have to go through THIS much unnecessary questioning. Though the purchasing portion was pleasant, the Return/Reselection portion was NOT fun at all and a total pain! I even requested that they send a different set of delivery men to our place with the new order. I did not want to have the same experience again. Luckily for us, the new order arrived on time as promised and they were able to set it up and clean up in about 15 minutes! It was quick. We absolutely LOVE our new couch and can't wait to host friends & family in our new place. Lesson learned: In the future, we won't ever order furniture unless we have the measurements. Even if it means waiting until AFTER moving in, we'll just have to wait to avoid this mess. Never again, and lesson learned for sure! read more

If I could leave a 0 star review I would. Absolutely the WORST customer service. They lie about prices, due dates , just about everything. No accountability. Should be reported to the BBB. I was told I would be receiving my couches 12/14/2023. Only to be told after I already paid , and financed my couches that I wouldn't receive them till next year. I was then told I would receive an email confirming Ashley reached out to the manufacturer to see if I could get another due date. Never received email. So I called to check on my items. Only to be put on hold and told that no manger could help. Their customer service is ridiculous. Please don't come here. Please don't buy from them ! read more

Worst place to shop stay away at all costs ,manager sales people and customer service departments are con, artist, and shady run away ,we have to dispute all kinds of charges All they do is lie garbage furniture ,the delivery people who showed up were drunk as well destroyed all of the furniture, while delivering it read more

RasHaan was INCREDIBLE to work with. He was so knowledgeable, listed to what our specific needs were and helped us see our best options. Once he had a better understanding of what we wanted, he showed us a set we hadn't even considered that was an incredible deal and was an even better fit for us! Couldn't be happier- he def deserves a huge shoutout and props. :) read more

Ashley Store - Furniture Stores Near Me - Burbank, California

too bad zero stars isn't an option. Horrible Service - subpar products! Don't stand behind their warranty!! ASHLEY FURNITURE SUCKS!!!!!!!!!!!!!!!! read more

Ashley Store - broken chair - still trying to verify if it needs repair how dumb are you people - It is obviously broken! - Furniture Stores Near Me - Burbank, California

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Well, I definitely wish I would've looked at these reviews before purchasing. As with everyone else, if I could give negative stars, I would. The absolute WORST customer service I have ever experienced in my LIFE. I have worked in Customer Service my entire adult life, and I cannot BELIEVE what I have experienced from this company. They delivered my sectional and ottoman in May. The ottoman arrived misshapen. I, not wanting to be an annoying customer, thought maybe it had been wrapped too tightly in the delivery process, and decided to wait a few days to see if it evened out. This was my biggest mistake, after shopping here. I called and was told that a technician would have to come out to see if it could be repaired. I told them that being repaired is not the issue, I paid for a brand new ottoman and it came to me misshapen. They said this was their "process", and the technician will say if it needs to be replaced. Took two weeks for a tech to come. Technician came out, and in the process of looking at my ottoman, found that the delivery guys had done a poor job in attaching the feet to the ottoman. He re-screwed every screw on every foot, making new holes. And with the ottoman flipped over, I noticed that the cover was also ripped underneath. I would not have noticed because I had no reason to flip it over before this. I mentioned that to the tech as well. The tech told me that he could repair the ottoman by replacing the cushions, etc. I asked him why I shouldn't just get a brand new ottoman, LIKE I PAID FOR, instead of getting replacement parts on a BRAND NEW OTTOMAN. He then told me that Ashley doesn't exchange anything and admitted that their customer service is horrible. CONTINUED IN photos because Yelp doesn't have the capacity for all this b.s. from one company. Photos are out of order and I can't change it. read more

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They, have beautiful, long lasting furniture and they deliver! The reps inside the stores are friendly and helpful! I would rather shop Ashley's than any place else! read more

Mattress shopping is a breeze with the help of KC Gray he was attentive & patient. He matched us with a perfect bed...unfortunately we didn't purchase a mattress today But if we need any new furniture & such we will definitely be returning & making an appointment with KC Thank you again for a wonderful shopping experience read more

Ashley Store - Best sales guy! - Furniture Stores Near Me - Burbank, California

Again, a week has passed since Ashley Home Furnishing tried to overcharge me $1,200. I call the store, as I have t received my refund of $660 for the payment of sales tax and delivery fees. The person claiming to be the manager, Josh, says they can refund the money to my card. I go into the store, contacting Josh. He asked for my debit card to refund the money. He applies the credit. After a phone call to my credit union and dealing with another person who Josh says is the manager, I find out it takes 3-5 business days for their card company to refund my money. Now it will Be another week before I see the return on my money. I contacted Weights and Measurements last Thursday. They did their first undercover operation, two days ago (Monday). Unfortunately the store had changed all the posted sticker prices and they matched up to the prices they were being charged. Apparently us consumer really have no rights and no agency out there to help us when companies cheat the customers. DO NOT EVER DO BUSINESS WITH ASHLEY HOME FURNISHING. You risk being overcharged and having your deposit held for at least two weeks, before receiving your refund. read more

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Don't buy from Ashley furniture stores!! Check out things in store and then go buy online! This location had a rude pushy salesman there that I dealt with that simply took advantage of a single female. He lied and told me I needed a $200 box spring after I told him that my bed already had slats to support the mattress. He insisted I needed it but did not tell me the box spring was made out of metal and now I'm stuck with a box spring that slides around my metal slats every time you sit on it. It's unsafe so I called customer service to ask for a return/refund but the woman didn't on the phone said "they weren't liable for what the salesman sold me" BUY ONLINE!! DONT BUY FROM ASHLEY FURNITURE STORES! read more

This place is awful!! I ordered a table and it couldn't be delivered. Scheduled a redelivery and gave me a time and after waiting. They did not deliver and blamed me saying I didn't confirm. I confirmed and even received a text. I got the run around and no one was willing to help. Even the corporate office number in Colton is worthless. You can't get a hold of any live person. The person in Burbank was rude!! This branch lack empathy, integrity and don't give a crap about the customers needs. read more

Mike was very attentive and patient with me to make my purchase, i had to make my buy in cash since my credit is fair and not great the store will NOT finance with a fair credit and that was a little disappointing read more

By far the worst experience not only purchasing a product and the product itself...couch didn't last 9 months before falling apart...but the way this company and its affiliates decide to treat people is nothing short of HORRIBLE. We purchased a couch from their "premium line" back in 2021 within the first couple months horrible feathering and stain accumulation were just the beginning. (Water would leave a stain). We had purchased the BS protection plan and asked for one couch cushion to be replaced and they gladly did it (this was month 2) we asked for one again 3 months later and at this point this "premium couch" had been discontinued. Protection plan said we can't be helped and every person to talk to us on the phone pretty much said...nothing we could do and would get hung up on. Fast forward to months of back and forth to finally getting our money back and as we contact store to get our refund they say they don't do that. Bottom line shady company shady employees horrible products and to put it simple heartless people as a whole. read more

Your Technician Morgan was awesome. He called me in advance and showed up on time for our scheduled appointment. Morgan took care of all the recalls on our Partytime sofas and our chair. Morgan showed a great level of professionalism. We are 1000% satisfied. read more

Ashley Store - Furniture Stores Near Me - Burbank, California

My wife and I tried buying an area rug, couch and love seat. Went back to the location twice, second time to purchase products. We were financing the items and approved. When I looked at the amount, it was nearly $1600 over the sticker prices. One of the people there said the they would discount the purchase but it was still higher than the sticker prices, which I showed them. They said it was an oversight and prices had changed. We cancelled the ordered, unfortunately lost a few points on my credit rating, but I did t get overcharged by these thieves I had posted this incident last year, but I can't find it now. read more

This review is divided in two parts: 5 STARS for the service and 1 STAR for the quality of the product. Hence, this is why I am giving an overall 3 STAR review. SERVICE - Salesperson Souhaila provides one with excellent customer service. She was genuinely nice and helpful when I made the purchase of two lamps. What impressed me was that she provided me her cell number and continued to help me when the product I purchased had issues; even on the day she was off. Also, her manager, Kordian, was superb. I had to return one of the lamps because it was defective. I went to customer service and requested if I could simply switch with a similar lamp that was on display at the store. I was met with red tape on how this was not possible. I saw Kordian (the sales manager) and asked him directly. He had no problem with my request and made it happen. Quality of Product - I paid a decent amount of money for two lamps. They look nice but are cheaply made. One of them had several defective parts (see attached photos). Even the screw came off from the lamp socket. Does Ashley's conduct quality control? This makes me hesitant to buy more furniture from this store. read more

Ashley Store - Furniture Stores Near Me - Burbank, California

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Please Read This Review before you purchase anything at Ashley. (the quality of the sofa is very poor (it looked good at the store), so I advise going to a store that doesn't give you a hard time giving you a refund/exchange) I'm so very unhappy with the sofa I purchased here at Ashley. Their advertisement says high quality and their donation to Hope to Dream, and yet the sofa seat sank within a day of sitting. So we went into the store and they opened a case for technician to come out. Technician came out and he said it is definitely sinking and there is no way he can fix it for it to last. So he said he will let his manager know that there is a defect and they should do a reselection. I asked him to request a refund, because I don't trust the quality and don't want to keep calling Ashely etc. He said ok and his manager should call me on the same day and if not tomorrow the latest. I haven't received a call back, so I called and spoke to an employee and she said on the notes, the technician noted there is no defect. I'm so grieved he lied. I don't know how to file a complaint. I called 800-240-3440, but it only reached the customer care service team and he said there is no way I can speak to the management. I called 4 times trying to speak with a manager, yet there is no way to get a hold of them. I tried going on Ashely website to file a complaint but there is no contact number/email to do so. I'm so disappointed. It's unfortunate that refund or exchange is not possible even if there is a defect within a couple months of use. *Edit: I also asked Ashley customer service representatives and a worker at Burbank if there is an email where I can file a complaint and they all said they don't have one. Now as I'm writing Google review, I see that there is an email ashleyreviews@ashleyfurniture.com. I really wish someone could have provided me with this since I expressed how I tried calling so many times and couldn't reach a manager to speak with regarding my concern. *update: I've been chatting with an agent via Instagram. They said the only option is to have another technician come out for a 2nd opinion. I told them I'm only open to that only if there is a protection for me. How can I ensure that the technician won't lie this time? I honest don't recall this, but they said the technician took a picture of the loveseat, and I asked if the picture doesn't show that it's sinking and his note saying there is no defect doesn't match? It's one thing, if the technician noted that it's sinking and he could fix it but we refused... but what a bad liar. I haven't heard back yet, but the next question I posed was, if the picture they took show it's obviously sinking, however, they keep noting that it has no defect, then do you guys keep sending out technicians until an honest one can "note" that in fact it is sinking? I paid money for this sofa, so I can go through this which is so unfair. ******Bottom line, the quality is very poor (it looked good at the store), so I advise going to a store that doesn't give you a hard time giving you a refund/exchange. read more

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If I could rate this place a 0, I would. From the moment I stepped foot in this place until purchasing my mattress, board, dresser & desk, I had workers rush me, careless service, robotic auto pilot behavior. Just save your money & don't come here. Don't ever purchase their rough mattresses either that they swear are "medium" & not firm. I told their customer service on Saturday the situation, she couldn't have cared less & I'm not one to write bad reviews. "Sorry" is all I got from her as she wrote me the phone number on a shredded paper to call because she can't do anything about it. At least have some respect facing a customer whilst talking to them rather than staring at a computer. Do people lack basic common decency? Maybe hire some people who don't lack empathy & common manners. Please please please spend your money elsewhere & don't give your money to a place like this. Ridiculous. read more

Halim is the absolute best here! Halim was just the most honest , kind salesman I've ever met. He made sure to give me the all around details of every piece I asked about, he answered all my questions with such honesty and that's something you hardly get in salespeople , just because this man was the best person I've ever dealt with when buying anything, I will recommend if you come here, please ask for Halim. read more

Don't buy an area rug from this place. They sold me an old rug. It's falling apart because the glue underneath is coming off as a white powdery stuff. They offer a protection plan that doesn't cover this type of damage and the store won't help you either. read more

Ashley Store - Glue powder - Furniture Stores Near Me - Burbank, California

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I have tried contacting Ashley's customer service about the broken storage bench over 5x and no one has gotten back to me. This thing is 14 months old. It's probably been used 8x this year due to lack of company visiting these past 10 months. I've left a review in the past about their poor customer service and slow response time. This review is for the craftsmanship and quality. It's as bad as their customer service and response time. I will NEVER buy anything from them again. This is not a 1 star review. This is a 0 star review. I just need that to be as clear as possible. Good luck shoppers. read more

Ashley Store - Storage bench - Furniture Stores Near Me - Burbank, California

Alright. I'm ready. I'm making myself sick with how effin angry these incompetent MFrs have made me. Placed my order on august 15 (burbank,ca) of a dining room table, rv console, couch set, bed frame and 5 drawer chest. Dining room table, console, bed frame and chest was delivered on sept 1. To my new home which was being painted and floors were being put in so none of the boxes were opened until the 10th. Tv console was fine. Dining room table is missing hardware. Bed is missing hardware and hAlf the bed and the chest is cracked down the side and bottom. When I called AF, they said they'd have to have a tech come to confirm what was going on with the furniture which isn't happening until 10/7. But my dining room table hardware is to be delivered 9/25 and my couches in 9/28. Now, they don't have a date for delivery and the hardware is back ordered. Seriously what the??????. I've spoken with Sogol, a female and male manager, both with heavy accents. Been waiting for a call back for two weeks and when I called today, they left me on an eternal hold which is why I'm here now. Pissed the eff off. Helppppppp read more

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They don't even deserve one star. Sold us on an "extended warranty" called Regaurd. One year and one month after the purchase of our couches they are literally falling apart at the seams for no reason. Little tiny staples just popping out (we have a young baby so this is extremely dangerous as well) and the fabric is coming apart. Regaurd said they can't do anything, that it isn't covered. Even though our sales rep assured us anything and everything would be covered. Ashley customer service refuses to help because it's one month past a year since purchase. Their furniture is trash and their sales reps are liars. Take your business elsewhere. read more

Ashley Store - Loveseat falling apart - Furniture Stores Near Me - Burbank, California

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From the moment I walked in, it felt like a car dealership. I just wanted to browse couches but was immediately greeted by a salesman (ok) who then followed me around at a distance (annoying). I found what I liked but most things seemed low quality, all of the back cushions were sewn into the couch. When I said I might come back I was given the car dealer treatment of "we have a special you won't be able to get tomorrow" and "this is my manger" I actually burst out laughing because it was so predictable in a high pressures sale. I'd rather be left alone and have people available if I have a question and actually feel like I can find a product I want than be forced into one I don't like so that sales person can make their quota. It would seem their business has an unhealthy corporate environment where sales people are pitted against each other and a sale is all that matters. I left so annoyed and just never wanting to return. I ended up going to Bobs Furniture across the way and it was a great experience. A sales person greeted me, told me how the pricing works and said if I had any questions to let them know. People seemed happier working there and weren't all hovering by the front door. Glad to give them a sale, I also liked their products better. Ashley is everything I hate about buying a car. read more

Wow, what a waste of 2 weeks waiting for a bed. They wait until the day of delivery to tell you your bed is not in stock. So disappointed with customer service. *do not purchase * read more

Halim was my salesman and he was amazing! Nice funny and not pushy Bought a great couch and mattress! Will be back! read more

Scam. Do not buy the insurance policy. The salesman lied - they say oh sorry he doesn't work here anymore. They say they replace everything no matter what - they don't. Everything breaks, squeaks, falls apart. Never again. Trust me. Don't walk through those doors - Ashley is garbage furniture. It's the SHEIN of furniture. * ignore the good reviews - the salesmen will give you a discount if you say something positive. read more

I've heard from two different people that my refund was sent and my "case was closed" yet they're "unable" to send me payment confirmation so I can check with my bank to see where the refund went. Sketchy business. Edit: we also did not receive a refund confirmation email as advised by customer service. Fingers crossed we are able to get our money back. read more

Update! Well, now we have received our table. DAMAGED!!! I have called customer care who has told me I have to call the Burbank store who I then called and finally got ahold of someone named Miriam who was very rude and condescending. She told me "we're busy helping customers" excuse me... what am I? A CUSTOMER. she proceeds to put me on hold for 10 mins and tells me there's nothing she can do for me. Mind you, this STORE received the commission on my SALE!!! Yet, they can't do anything for me. They tell me to call customer care which I told them I called already. And now customer care is stating they'll have to "look into it" what is there to look Into?! Send me the proper parts and undamaged furniture. No discounts no apologies. Nothing. Save yourself the headache. DO NOT GO HERE!! "Quality furniture" is a joke..... read more

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