They were OK until recently. Spotty Internet service, daily (morning) disconnections and no…read morechanges until they replace their hardware which will happen in UP TO TWO WEEKS. This is not how you run an ISP. If you are looking at moving to them ask these questions: 1) Are my radios scheduled to be upgraded. When? 2) What is my restoration SLA? Is there $$$ behind it? 3) What is the packet loss in my area from my radio POP to your first hop? If there is an update/they get better, I will post an update. Until then, be VERY careful.

Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice,…read moreBill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.

Not sure why this place has such a low rating. I came in to compare prices for new internet since…read moreI've recently moved. The whole process was quick and painless. Download the app, create your account, and everything else is pretty much there. I was given my router, and Jessica was transparent about prices. She even went above and beyond to make sure I'm getting the best pricing. The only con I see is the horrible, congested area it's located in, but what can you do when Trader Joes is right there.

Arrogant and disgusting customer service. I was having…read moreissues with the unlocking of my SIM card from my former carrier over to Cox. After each carrier blamed the other for the inability to unlock the card, and after having been transferred from one agent, department to the next without the agent explaining the situation to that agent, I was left to continue repeating myself?! Finally, I headed out to the Hillcrest location. These two men there, one in his mid thirties; the other late 30's had these arrogant attitudes as if I were inconveniencing them. They said "you will have to call them to get them to unlock the card." We can't do anything to help you?!" Back and forth both Spectrum and Cox blamed the other. Now just how am I supposed to call them without service?! I don't know what to tell you, but you can't come in here and expect to use our phones to get your card unlocked?!?" I said absolutely nothing more. I got up from my seat and walked out. Look into AT&T, Verizon, or any other carrier. They will appreciate your business and are concerned with customer retention. This business couldn't care less about obtaining your business, let alone retaining it.

I refered to T mobile to set up my auto pay for my mobile & also set up wifi for my house, Jennifer…read morewas so professional and helpful. She explained diffrent plan and helped me to set up my wifi. Definitely, she needs to be recognized for her 5 star friendly while professional service. If you need help, she is the person to refer to.

Female worker had horrible costumer service, bad attitude and didn't know anything, had to refer to…read moremanager for everything, gave attitude the entire time and left costumers waiting a long time.

I went in to try to reorder my iPhone 17 (I had ordered it last week and somehow the order ended up…read moregetting cancelled) and had the pleasure of DJ helping me today! Previously it had taken the last employee well over an hour to help me do the same thing, and today DJ solved my issue in a fraction of the time -- with a smile, friendliness, and affability to boot! I was SO grateful because I had walked in with a slight attitude, absolutely DREADING yet ANOTHER hour+ visit... but DJ was like the friendly & VERY capable hygienist at the dentist -- he zeroed in on the issue/his task, got it done in record time, and turned your day around + gave you a little extra pep in your step for the day because of his positive energy! DJ was SUPER easy to talk to & he knew exactly my issue as soon as I mentioned it -- his love for digital problem-solving & technology shined through, on top of his mastery of customer service! DJ is an absolute gem -- any business would consider themselves lucky to have someone like DJ representing their company! THANK YOU DJ! :)))

Easy, free parking lot. I was warmly greeted by two associates. Christian was kind and helpful. He…read morewas able to contact someone offsite to resolve my issue!

I want to commend Quinn, at the Verizon Store, Midway Location, on Sports Arena…read more I am 75 years old and out of my depth with phone technology. Quinn's manner was calming and I felt comfortable speaking with him. He said there had been an update and he fixed my phone. Thank you Quinn.

Spent 20 mins on the phone trying to pay my bill ( because I had not received it yet, even though…read morelast month I went into the store to give them my change of address. After 20 mins, on the phone with them, the system did not recognize my zip code. Unable to pay bill. So here I am waiting to pay my bill, store is empty, sitting here waiting to be helped. This location is worse than the DMV!!!! If I could give it a minus I would

I had a great experience with Kofi who's used to work at Grossmont center .He was very professional…read moreand supportive to bring down our bill .He is the reason we switched to Verizon.

I can see why this store has such poor reviews. Came here 3/4 after work at 5pm…read more I bought my phone here and had a good experience. I had them transfer all my information from my old phone to the new one. I noticed a few weeks later that it was glitching out which I (and my husband) thought was due to the transfer of info, so we came back to the store where I bought my phone. Thought that made sense. So...we added our name to the queue and waited our turn. After an hour I got called. The woman that walked over had ZERO customer service. As I was explaining the situation she had a blank expression and finally my husband chimed in and the only thing she said is: did you got to the Apple Store. Not a hi, thanks for waiting, how can I help you? I get that according to her we were in the wrong place but there is a way to say it nicely. Seriously just a rude lady. I know it is the end of the day but come on. I've worked retail and sometimes it's not fun but you have to be cordial. So, we will be going to the Apple Store. Management should really work on training their employees or maybe it's just her. The other folks there seemed to be smiling and nice. But that one person can ruin the whole feel of a store and the customer's experience. She was the only lady working with customers this evening.

Shaun did a great job running Cat6 through my house for security cameras. The layout of my house…read moremade it a tricky install, but he came up with smart ways to route the cables that avoided cutting into drywall. He talked through the options with me as we went, which I appreciated. Fast turnaround, clean work, and once everything was connected he even helped me get the camera angles dialed in. Didn't have to ask, he just did it. Would definitely use him and his company again!

Shaun and his crew did an amazing job louis flower star starlink installation. The price is worth…read moreevery penny for the peace mind. If you want it done right without the stress of doing it yourself., call Shaun if you live in the 92027 to st up Starlink. Way better than Cox.

Wired SD provided an extremely efficient and professional service. We needed a Samsung Frame…read moremounted and they provided a competitive quote with clarity on what's included. Relative to other providers their communication was on point and did not need undue back and forth conversations or asks for me to call them etc. Scheduling was automated and the process was a breeze. Day of installation there were delays on their previous appointment and they called ahead and worked with me to reschedule. The installation was done perfectly. Kudos to Pablo and team.

I waited two days for a response. They only wanted to provide a quote based on the picture I…read moreprovided and were unwilling to visit the site for an estimate. For a tile project, shouldn't there be an onsite evaluation to assess the work required? Moreover, if you had visited my location, I could have discussed two additional tasks that would significantly increase the scope and cost of the project to your advantage. In response to the owner, I did provide descriptions for additional projects in the original request. I was concerned about potential damage to the tiles that could require significant repairs. I have expressly said that I was willing to pay a premium for proper handling of the situation. When I mentioned those concerns, other providers did express a lot more caution about the tile situation and they came out to make sure it could be done. I understand that there's an opportunity cost to come out in person but I expected a premium service provider to be able to do so. That's simply not materialized.

We have always had issues with other internet providers. We made the decision to switch over from…read moreAT&T to WAVE.BAND. Joe took care of us from start to finish and answered all of our questions and concerns. He and his team were very friendly and personable through the whole process. We are very happy with the service they have provided and continue to provide us. Thank Joe and his exceptional team! Thank you!

From the owner: Recognized as one of the fastest growing communications providers in the southwest, we provide…read morehigh-speed internet and VoIP solutions to the San Diego, Los Angeles, San Francisco, Las Vegas, and Phoenix service areas. WAVEBAND is a full-service commercial telecommunications and IT services and support provider. We specialize in building customized communications solutions that strive for zero down-time, peak network performance, and optimized business productivity.

I called to TRy to be a new customer- i got the impression i wasn't talking to anyone in the store…read more- instead it was a call center. the person i spoke to didnt seem to understand my simple question- she refused to let me talk to a supervisor. I confirmed she didn't even work in the store because she didn't know what store I was talking about even though Yelp gives this phone number for that store location. I said I want to talk to Supervisor and she said oh they're gonna tell you the same thing I told you. I told her what did you tell me other than you don't know? I asked to talk to a supervisor because she didn't know how to help me or answer my question and that's all. The worst customer service ever- correction most of the time it's customer service is overseas it's always awful no matter what company you're calling.

Don't buy into their advertisement. Internet service is actually really slow (30-50 mb), tv…read morestreaming is unreliable and they hassle you when you try to cancel.