West Coast Deck Waterproofing completed our second story deck 3 year ago, they did a great job and have not had any issues. We just hired them again to apply the 3 year coat. The guys arrived on time, were detailed and very professional. Great finish product and again did a great job! Thank you! read more

Everyone I spoke w/ at West Coast from the office personnel, Dominique, Suany, Massiel, the contractors, Gilbert, Estarky and Alex were amazing !!! The office personnel were very courteous, very accommodating, very patient, and went "above and beyond" for me !!! . Gilbert came to survey my deck, who was very courteous, professional, and very proficient. The contractors who came, Estarky and Alex, were prompt, very proficient, very courteous, professional, went "above and beyond" for me, and did an amazing job on the deck area !!! All of the above employees mentioned above gave EXCEPTIONAL customer service !!! Highly recommend this company !!! read more

Devin Marsh, project manager, came to assess my patio because I had used a vendor who had created a mess while "fixing" the patio floor. Devin understood the situation and proposed a solution. Jorge and Andy did the work to redo the entire patio floor and were able to undo the sloppy work, put down new materials, and make a beautiful space. They are highly professional and performed their work meticulously - I know because I was often looking through the window! They explained what they were doing when it hadn't been in the original contract (e.g., sloping the patio) and had all the professional equipment needed to do an excellent job. Jorge and Andy did a masterful job. I am both relieved and thrilled to look at my new patio! Thank you, Devin, Jorge, Andy, and West Deck! read more

I live in Hermosa Beach. I had a small balcony and small deck redone...flashings, plywood...everything. This company was one of the few companies during my bid phase willing to use stainless steel flashings/scuppers/door pans. If you live within 5 miles of the beach, especially the first mile, galvanized flashings that see a lot of water don't seem to last very long. As far as the work itself...there were some issues with the stucco lath for the walls. I was credited for that. I used a plastering company that I've had good luck with to take care of it. Other than that the work was smooth. The price was in the middle of all the bids I received. The main reasons for the 5 stars are below. 1) The company didn't try to nickel and dime me and actually probably did some minor work for no charge. 2) It recently rained and I had some ponding water on one of my decks. I was asked for some pictures. I sent a video. No arguments or anything...they happened to have someone free a few days later and sent him out to fix it. That says a lot. My experience has been that once the final check has been written...it becomes really hard to get someone to come back for warranty/quality issues. Suany was my main contact person and she was pleasant and an efficient communicator. All the people from the company that I met were nice and respectful...Frank, George and Juan. read more

These guys are great. I made a lot of phone calls trying to find a good company to waterproof a balcony. This seems like a bit of a niche market so there is less competition which leads to high prices and poorer customer service. These guys made me feel like my one balcony was as important as the apartment high rise that has 300 balconies. They treated me right, maintained communication and best of all, did an outstanding job. Frank and Dominique were my main points of contact and I will definitely come back next time I need waterproofing. read more

My experience from the first initial phone call, to the estimate appointment, and the job itself was nothing but pleasant. All the staff were friendly, professional, and provided great customer service. On the day of the estimate, you could tell they have extensive knowledge by the questions they asked and things they looked for on my deck. My deck sits above the garage and every time it rained, it would leak water into the garage. Once the tiles on the deck was demoed, it was obvious I needed an entire new deck system. They did a great job rebuilding the deck by replacing all the plywood, brand new flashing all around, and new scupper. Once the Life Deck - Life Paint Al Decking system was put on, I was amazed at the variety of options I had for color, texture, and design. The finished product looked better than I expected. I'm glad I called West Coast Deck Waterproofing. Thank you for the great service. read more

Team was very flexible with our ever changing schedule. Once it was installed deck looked great.

im a general contractor. these guys: . started when they said they would, . finished when they said they would, . and did, exactly what they said they would. they were helpful, courteous, professional. I cant ask for much more than that. i've used them before, and will again sanders falcon . read more

West Coast Deck Waterproofing are fabulous! The quality of their work is excellent and their prices are even better. They stand by their work, and have an admirable integrity and work ethic. read more

I needed my second story balcony resealed. West Coast Deck Waterproofing was one of the companies that the manufacturer of the waterproofing system I have recommended. I had already received other estimates and was very surprised to hear that this company will do nothing for less than $3100. I'm not sure why they call themselves a "full-service" company. Very disappointing! read more

The guys at West Coast deck waterproofing did a great job on my deck great workmanship feel like I got a very fair price good use of quality material the repair the stucco came out really nice Hugo does excellent stucco repair read more

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First, waterproofing for a finished balcony that is stucco underneath is hard to find options. Most quotes I received were for roofing paper and tar, with a cover of carpet which is what the house originally had. I found West Coast on the web as they are local and offer Life Deck over plywood, which is what I had once the old floor was removed. The quote for 2 balconies was in range of the others, and once I gave the deposit, we had them on site to do the work in a couple days. The color was much lighter than sample card showed but overall it matched better to what I had. Later when I had questions about the work, or the fact that I needed to replace my railings a get some patch work done it was very hard to get a call back and I felt like I was bothering the receptionist. I had other work being done and I was trying to get things scheduled. When we finally got someone it was another of couple of days or more before I got a callback and was told that I had 2 options- patching but it would not look uniform , or re-waterproofing the tops to give it a seem less look. After spending close to 10k, I wasn't thrilled but I asked for how much. Have yet to receive the new proposal, and I shared that I found the materials at a lumber store. The response was that yes for a simple repairs I could buy the product and do it myself for-under $100 dollars, kinda gives me idea as to how much was labor, and I removed and hauled away the old top. read more

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I searched the internet before hiring someone to redo two of our decks in Venice Beach. These are 100 year old buildings and salt air and age had taken its toll on the decks. I found Westcoast Deck through Yelp and relied on the many great reviews. I had previously gotten a bid from a high profile company that was referred to me. Their estimator made it sound like we needed to practically rebuild the entire framework, adjoining areas, and was extremely costly. Thus we decided to get a second opinion and we found Frank at West Coast Deck. This firm was so professional from Gilbert their estimator to everyone in the office. They showed up on time, and got our two decks done all the while dodging the rain and during the Christmas holiday. That year we were expecting huge rainfall in January and they came through in time to beat the storms. They did exactly what they said they would do and the decks look great and have performed well. We had to get them to come back to do a repair (due to additional construction on our part not due to their deck performance) and that was done today. Another great job. I would hire them again in a heart beat. Frank is a good guy, accessible and truly cares about his customer base and I'm a Realtor so I know customer service. They get an A+ from us! read more

After much deliberation and meeting with several deck companies, we decided to completely redo our deck which is on top of our home. West Coast was competitive and EFFICIENT. Every member of the team acted professionally, and my wife and I were extremely pleased with the progress and the final product. If you aren't sure about decking - do yourself a favor and call them. read more

I posted a review to this account in error. I meant to post it to West Coast Waterproofing in Irvine.

Everyone we have dealt with at Westcoast have been fantastic. I've been a General contractor/ finish carpenter for 45 years and seen it all. These folks are top notch they do whatever is necessary to please the customer. They're are courteous, prompt, clean and professional. From my meeting with Frank my phone calls with Suany to Jose everyone we've dealt with have been fantastic. My horrible experience with DECKRITE led me to Westcoast and I would recommend this company to anyone. Trust when I say I am picky and they do perfect work. read more

They have done work for us before and we were very pleased. We are so disappointed with the job they did this time. The company has not been responsive to our complaints. Their first mode of response is blaming us for any of our concerns. For this job we needed to have our entire deck redone and we were prepared for that. They took the deck down to the concrete (jack hammers were involved). We paid for extra grading and expected that the end result would provide a surface that would drain all the water away from the house and the jacuzzi. The water pools around the controls and the grouting around the jacuzzi. The extra canal they constructed is not draining they water away, it just sits on the deck. I'm afraid it's only a matter of time before we have more leaks. The job was not conceived and executed properly to begin with. They cut corners and the end product wasn't satisfactory. They were out many times to "fix" the problems which wouldn't have happened if it had been done the first time. In the end the problems have not been fixed to our satisfaction. read more

I called three different companies and West Coast was on time and totally prepared. Juan had given me the least expensive one of the three but also gave me more detail, eliminated the plywood that I didn't need, like the other companies said I needed, and painted the railing that had to be resized. He helped me find a color that would match the stucco on the house which he custom mixed for me. Also didn't need to access the balcony from inside the house he and his crew used ladders for the whole process which wasn't easy but I totally appreciated. He had tons of photos to help me gauge what he would be doing and what the end result would look like. Extremely professional team! Would highly recommend this company! read more

I could not be more pleased with the professionalism and excellent service of the team from West Coast Deck Waterproofing. Every aspect of my dealings with them was excellent. From the promptness and courtesy of the estimator, to the follow up details with the owner and staff BEFORE the job began, to the excellent on site service of the professionals who showed up to complete the deck resurfacing at my home, I could not be more satisfied. The decks look great, the job was done as promised and the clean up was thoughtful and thorough. I solicited proposals from several different companies and I am thrilled I went with West Coast Deck Waterproofing. read more

I mistakenly gave a bad review to this company since I mistook them for a similar company. They responded promptly to my review and cleared up the problem read more

I am very pleased with the outcome of my roof deck, the attention to detail and quality of workmanship was top notch.

I worked with WCDW in Los Angeles. Everyone who works there is pleasant to work with. The only reason I didn't give it 5 stars was because we did have an small issue, but they came out and fixed the problem for free because they offer warranty - that's a plus. They communicate and do get the job done. read more

This is the first time that I used this company for pool deck treatment after I had contacted others. I came to know, after talking to Mr. Frank Castillo, the president, he was very honest and trustworthy and that's why I chose this company. Their work started, which was a big job, and they finished everything "In & Out" in three days with excellent quality of work, professional worker and clean job. Frank was very courteous and friendly and the man of his word and that's what got him the job. I highly recommend him to anybody as I have already did to family and friends. I definitely will work with him on my next project as well. Thank you Frank! read more

The crew from west coast deck waterproofing did a fantastic job on my driveway. They were very respectful, worked efficiently and their customer service was excellent. Thank you for making my home even more beautiful! read more

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Having built our house from ground up we have worked with many contractors and "specialists" . We called West Coast out to redo two badly leaking decks that were done by another waterproofing company. We were extremely impressed with the knowledge and professionalism of West Coast. They worked until the job was done. The end result looked great. They did what they said they would in a very timely manner. They were friendly, respectful and considerate. I would definitely recommend West Coast. read more

West Coast Deck Waterproofing just completed a job for us recently, and we are very pleased with the results. The existing balcony and patio floors were cracking and needed re-surfacing. After getting three comparable bids for the job, we ended up going with West Coast. They came on time and worked two days straight, until the job was completed. The floors look great! I felt that the guys and the office staff were very responsive to my questions and concerns. Thank you! read more

I highly recommend this company. I found them on Google and so glad I found them. They did a great job! They are courteous, hard working, reliable from management to workers. Follow up until you are completely satisfied with the job.. read more

these guys were right on time, they did a great job, and when I went to check and mistakenly walked on the deck before it dried, they went back and fixed it w/o complaint or delay. i couldn't be happier with their work read more