This Wendy's is God awful. The service is horrible. I had to wait for the cashier to come while there was a line behind me. She didn't know how to count change, they kept 2 dollars. They didn't hear my order right, but moved so fast they didn't care. I guess chocolate chip cookie sundae sounds like small frosty? They also didn't get my name right. My name is Jake. Very easy, but not too surprised. The food was ok I guess. The burger was a little funky. They are too busy messing around in the back to care about anything having to do with the restaurant. Absolutely disgraceful. It's also very sketchy at night, with panhandlers waiting at the end of the drive though and walking all around the outside of the restaurant. It is actually amusing how bogus this place really is. Wendy's should close this location and a new, better run food chain should take its place. Cmon Wendy's, so high and mighty on Twitter...this is the worst fast food restaurant I've ever been to. read more

Dirty. One soda machine wasn't working and the other didn't have ice, and there are fruit flies around the ketchup.

This is the absolute worst Wendys I have ever been in. The place is filthy! It took 20 minutes to get our order and the burgers were cold. Workers are not nice. Terrible! read more

Flies buzzing around and terrible service. Not sure what's up here but stay away. Overflowing trash and it took a half hour to get order!!! And after all that the burgers were undercooked and the iced tea was warm. read more

I think it's kind of tacky and probably futile to even review fast food. Because you should know what you're getting into. I went in at 9:30 and just wanted a large pop. That was it. There was one person ahead of me in line. I waited five minutes without even being acknowledged. There were people working on drive thru orders and people cleaning. No one even looked up to greet me. So I walked out. If you can't even fulfill the bare minimum requirements of food/customer service then you should probably be working elsewhere. read more

This Wendy's location had some really nice staff. They were quick with taking our order and getting our food nice and hot.

Honestly This place should be torn down, I visited this establishment late night and evening and always bad customer service, and the bathrooms are always in poor condition with the staff looking disheveled almost always. They will almost always forget something how do you forget chili on chili fries and charge the customer? I like wendy's just think this one needs new leadership. I witnessed the manager just yesterday in a political argument with two patrons, not so good. read more

Worst Wendy's ever. We were waiting in line inside for ten minutes and nobody came to the register. We left and so did two other people before us. read more

The positive reviews of this Wendy's location are obviously fake. This place is a disaster. They are like the Golden State Warriors of Bad Customer service, they just DOMINATE!! I live close enough that I can walk there, but when I do, if I see more than two people in line, I just head back home. There is NO WAY they can handle three or more people in line!! The employees move slower than the zombies in Night of the Living Dead. And they are so used to screwing up people's orders that they no longer apologize. They just grab the bag out of your hand and then shove something back at you after a few minutes of wandering around and shooting the sh*t with their coworkers. You'll never get a thank you. Never! But if you order a small fry and ask for "a pack of ketchup" they will drop about 20 packs in your bag!! Twenty packs of ketchup for a small fry??! Their lack of caring about the customer or the company they work for is without equal!! Congrats Wendy's! I left a complaint on the Corporate website, where they say they are "Creating Joy & Opportunity Through Food, Family, & Community." THAT could be the funniest thing I've read all week!! Wendy's, job well NOT done! read more

Worst and slowest Wendy's I've ever been to. Waiting 30 minutes for a small order like nuggets and fries is so not worth it.

This Wendy's Customer service deserves a -5 rating! Stoped in for for a quick bite.... i was rushed threw my order by the person taking order which was a fairly large order for a family of 6...... I was parked and then asked to reversed back into the line. Got home and was missing an entire meal. Called and spoke and explained to her that my order was not complete. The manager never apologized and placed me on hold with no notice. I remained on hold for 9 min long enough to to return! Not worth ever returning!!! Save yourself and just visit any location except this one! read more

Let me start by saying I have food allergies. Went through the drive through about a week ago and my boyfriend specifically asked for NON spicy nuggets and said it was because a food allergy. Surprise surprise he got half spicy half normal nuggets. I don't normally take my chances with fast food but all I wanted was a little bite. He almost had to take me to the ER because my throat swelled up and I couldn't breath. When he called them they responded by saying that when they run out they just mix them because they don't want to make more. Better hope I don't file a lawsuit... It's really a shame that yelp makes you give at least one star because you guys don't deserve it. read more

Used the drive-thru. The intercom was bad, the employee was rude, and my order came out wrong. 0/0 would not recommend.

I've never had a great experience at this Wendy's. Poor service, kind of slow, and the place feels greasy. I love other Wendy's so I think this location is an anomaly. read more

I have to tell you that I have been going to this Wendy's since I was in high school which was 15 years ago. The service and quality of food has continuously gotten worse. Inside looks like a truck stop that no one takes care of. For Oak Park this place is a dump. Going thru the drive thru is an experience as well. They seem to get your order right every once in a while. I actually just went there and ordered nuggets and didn't get the sauce that I ordered. I am done with this Wendy's! read more

This is definitely the worst experience i've had with any restaurant. I walked in and i got in line, the line looked seemingly short, i then saw that there was only one worker, who was clearly out of it and not working in the right mindset. my friends ordered together in line before me. my one friend ordered a caesar salad and my other friend ordered a 4 piece chicken nugget and fries with a small frosty. The. Woman working behind the counter who I will not mention The name of made me wait about 10 minutes till I could order after them. she was not preparing a meal or doing any other things that have to do with her job she was sitting in the back talking to her friend. it took a while for her to get back I asked her why it was taking her so long she said she was busy although I saw her sitting in the back speaking with friends. i then order a small frosty, small fries and a 4 piece chicken nugget. it took them about four minutes to make my meal while my friends who they had ordered 10 minutes before me took about 30 to 40 minutes. We were there for over an hour total. when we all finally got our food i discovered my four piece chicken nugget had three chicken nuggets. i went up to talk to the woman behind the counter and she yelled for me to get to the back of the line. I asked to speak to the manager and was turned down and told to wait back in line I then argued with the woman behind the counter because I found that i should not wait because of their mistake. i eventually gave up and waited in line. it took another 10 minutes in line and i was furious but when i finally got to the from the woman said "talk to Nicole" i asked who Nicole was and she pointed to a girl and called her over she then said "I know a lie when I see one" and told me to sit back down. I angrily go over to where's I was sitting my friends only to discover that my vegetarian friend had been given the wrong salad which contained meet instead of her Caesar salad which did not again I went up to talk to the manager I was turned away once more I decided to use the bathroom before i left. it was disgusting with dirt all over the floor a clogged toilet in a running faucet I decided not to tell the manager because I knew what exactly what would happen I'd be turned away and called a liar so I decided to leave and make this review would 11 out of 10 not recommend read more

Worst Wendy's ever. Bad customer service. Employees were rude and had an attitude. They seemed to be "out" of everything and didn't let me finish placing my order when they charged me. Also, this lazy employee didn't let me add on a frosty at the window. Do not recommend. read more

This location is the closest to my house and I avoid it at all cost. But my mother went though the drive-thru here the other day and she asked for a full apple pecan salad, they told her they only had half. They were too lazy to make a full salad but she said fine she will take the half. She asked for a recipe when she paid at the first window and the cashier told her she will get it with her food. She gets her food but no recipe. She asks the guy who gave her her food if she can get a recipe and he says their system is down and they would have to print it manually (whatever that means) and he walks away from the window. He comes back a minute later and asks what she wants. She then says I'm waiting for my recipe and he they tells another worker to print it. When she finally gets her recipe she sees that she was charged for a full salad. She then goes inside and asks for the manager and the guy at the window turned out to be the manager. He was annoyed with her at that point and asked what she wanted again. She explained that she was told they didn't have full salads and yet she was charged for one. He then takes over 5 mins to get her the money back for the difference in the salads. No apology, no courtesy, just attitude. They need to either retrain their management and staff or replace them all with people who want to work. read more

This Wendy's ALWAYS gets my order wrong. This time I ordered a hamburger for my grandson who cannot eat cheese and they packed a cheeseburger. The screen to show your order was malfunctioning. The food was TERRIBLE. The cheese doesn't even look like cheese, it is more like a yellow disgusting liquid. The chili is almost devoid of meat. The baked potato was hard. I had two orders of fries and they did not ask if I wanted ketchup, nor did they pack any. I will NEVER go here again!!! read more

Our local food inspectors need inspecting if they haven't come after this place. I typically like Wendy's especially the baked potatoes. Not this one. read more

Place is terrible. The workers are slow and there are always lines becuase they dont move fast. After waiting 15 minutes i had to leave because there was still 5 people in front of me. This has happened to me a few times. read more

Service is very very slow. Soda machines don't work half of the time. Tables are dirty. Will try to avoid.

I literally just left maybe 10 min ago to come home to a POOR QUALITY salad ! I understand you get what you pay for but I mean come on. Then I called and asked if they make the salads fresh to date and I was told yes here Iam w a shitty brown wet soggy salad this was my dinner NO I DONT LIVE DOWN THE BLOCK to go back and get another YES MY APPETITE WAS RUINED . So annoying read more

Wendy's - I DONT CARE IF ITS A $2 side salad that's MY $2 down the drain I'm not eating this. This is pitiful and I didn't get a receipt ! - Fast Food Near Me - Oak Park, Illinois

worse wendys experience ever.although tatted up girl taking my order was nice drawer needed change.all i ordered was fries and 8 chicken nuggets.fries were cold and chicken was refrigerator cold.unbelievable.only reason i did,nt return them was because i was in a big work truck,wont ever be returning there. read more

Oh Dave oh Dave if only you could see the order they just gave... Because. YOU WOULD ROLL OVER IN YOUR GRAVE!!! The food I received was totally inedible... The beef patties were so dry and crusty they had to have been cooked at least 3 hours ago... Just sad... Wendy's especially this location is just a disgrace. read more

So when we went to this restaurant we waited for 20 mins just to get someone to acknowledge us and to take our order and we were the second person in line. We decided not to order and to leave and go to McDonald's. Horrible service, definitely need some improvement. read more

Extremely rude and unprofessional at the drive through. When we were ordering, she kept running right over us. This resulted in her missing part of our order. So we came back around through the drive through again and were told, "I didn't hear it." As we came around, she was swearing while talking to another car, complaining about customers (quite possibly us from the description of the order). When we came up to the window, she said "Oh you. You didn't order a salad." no apology, just more rudeness. We did get the salad that I clearly had heard the driver ask for, but the entire experience was terrible! read more

I've never been to a Wendy's this bad. I care about the food, not the decor or cleanliness of the place. I've been here three times and each time it was terrible. The food has been cold every time, the cheese was always cold, and each time I was missing a chicken nugget from my 6 piece order. How is it possible to be missing a chicken nugget three times? Wendy's is a decent fast food joint but this one is not read more

Gross! Been here twice and each time found some weird chunk, black grease, hair, etc in food.

Great wendy's location. Fast, friendly, and delicious. Best wendy's I've been to. Fantastic service and fresh food :)

Horrible food. Literally was ice cold. This had to be the worst food I've had in my life. And the workers? Extremely rude. Lady hands me my food and closes door. No other words. Great service read more

This Wendy's has the friendliest service of any of the fast food restaurants in the area. They also quick and accurate!

I have been to Wendy's several times, and the service has always been poor. After a long day, and a car full of hungry kids we were desperate. My Husband place his order, and before getting his food our troubles began. The girl takes my Husband money at the register, which was a ten dollar bill. Which was only $2.00 for the entire order, she gives my Husband $3 in change. My Husband said "where is my Money? I gave you a $10 bill." She defiantly said no you didn't!" She rudely pointed at the bag and told him, "there is your food!." He immediately ask for a manager, and the manager said, "well I have to wait until the end of her shift to count down her draw." Which was all of a two hour turn around, because he had to come back to get his Change. It was another manager on duty that actually had a sympathetic ear. This was not handle right to begin with, because she answer my Husband with an attitude as if to say was the big deal. He call back to talk to another manager, that was more sympathetic and sensitive to the situation. That kindly told my Husband that I will call you as soon as we check her drawer. The Husband explain to the manager, that the young lady was defiant, and rude, and unapologetic. She was convinced that she had nothing to apologize for. As if the customer service couldn't get any Worse at this location. This took the Cake... read more

This is a great Wendy's! It recently got a redesign and their food tastes very nice. They usually have all the orders I want and they are not missing stuff! The food is spectacular, like a great Wendy's! Their Frosties are cold and cool for a perfect treat after having my burger(s), sandwich(es), and/or salad(s). Some kids from the local Brooks Middle School a few blocks away come here just after school and that is around the time I come. Sometimes it is just other adults and maybe the kid(s) that live in the area might come too. Other times school kids are coming here by themselves and then have their great food. Their soda machines are awesome! They have over 100 choices of drinks that you should try when you come here. There are other places like the Noodles & Company near the Harlem Green Line stop that have the same soda machine. There was the pizza place called Slice Factory that had the soda machine but they removed it due to issues and then we have the local Five Guys that closed last month due to their maximum time in this location. Overall, this is a perfect Wendy's just like other Wendy's places and I recommend everyone in the Oak Park, Forest Park, Chicago, etc. area to try Wendy's for themselves and see their great food choices. read more

Slow service, the place was dirty. I love Wendy's but this is the worse by far! Management needs to step in fast!

This is the worst Wendy's I've personally ever been to. It's absolutely filthy. It has a dirty mildew smell. The service is so slow. at one point one of the employees stepped aside to check her Facebook instead of helping the long line of customers. They never get my order right and they're very dismissive when approached. As someone in the service industry who is big on customer service and also how customers treat service providers, I am not one to complain when something is a little off but the service at this establishment is TERRIBLE. read more

Just walked out after several minutes waiting at the register. Finally I shouted "Does anyone wait on you here?" Finally one of the workers turned and said "can I help you?" At this point I was so frustrated that I turned and walked out. This is not the first time I've had bad service here. Usually I don't bother with reviews, but this Wendys is bad! Management is lacking. I guess I must go at the wrong time. But I'm not planning to go back. read more

i went to wendys on madison and harlem on 11/19/18. i was in drive through n i ask for a siaracha sauce the cashier gave me bbq we had exchange sauces. as i was pulling off the cashier called me a dirty bitch. i went inside n ask for a mg n the person who call me a dirty bitch was the mg catherine. i spoke with the district manager n general mg. n they both told me they was going to fire catherine. went up there the other day n manager catherine is still working there. so basically you both ate telling me thats its ok for ur mg to act the way they act n treat customers badly. i contacted corporate office and im waiting for the region mg to call me n after i get done with the region mg im talking to his boss. that mg catherine will be fire or im going to beat her ass. another thing this is my second review i had to write on here someone most likely the dm or gm earsed my comment yall got the right one. read more