I went fish sandwich w/ everything. That thang was a bomb. Fries always go crazy. Service is always busy and right to the point. always have to appreciate that 50s diner ambiance. Chocolate cake is crazy too read more

I've came to this Portillo's numerous times, being on my way home but not my go to. Food is usually cold especially fries, employees are rude, check your food at drive thru for ketchup or napkins and also the line takes forever. I don't want free fries for my messed up order. Do not recommend this location. read more

This is the last time I am using this Portillo's location. We used to place phone orders for pick up. They would be wrong. Now that we are placing online orders the same mistakes are happening. The last 5 times we have placed an online order it has been wrong! Seriously? Last night I ordered a combo with sweet peppers among other sandwiches. My daughter picked it up. We placed the order 45 early for 6:15pm pick up and she shad to wait 10 minutes for them to get it ready. My sandwich was supposed to be a combo with sweet peppers. I got a cheesy beef with hot peppers. Never again. We have called to talk to a mama in the past to let them know about the mistakes and while they were very pleasant, nothing has changed. We just order someplace else when getting food near our house and visit the Portillo's in Elgin by my in-laws. Bye bye! read more

Food was great. Chicago style hot dog was amazing. Only downside of this place is it is a little dirty and the wait time was pretty bad. Service wasn't good either. I'd come back for a hot dog though!! read more

They get my order wrong literally 80% of the time. How hard is it to get a large cheese fry and a plain hotdog right? How is that even possible to mess up? What an embarrassment. I'd be embarrassed to be the manager of this place. read more

Make sure you check your order before leaving the restaurant! The service here is awful! Ordered 3 burgers and 3 chicken sandwiches received 4 burgers and 2 chicken sandwiches. Went back to the short kid with black shirt and curly hair to tell him they switched up a burger for a chicken sandwich and didn't believe me had me there waiting an extra 10 minutes when my online order was already 15 min late. Thankfully Marcus came and helped him check the order and told him exactly what I did and finally got to making my missing sandwich. Didn't get an apology nor did they let me keep the extra burger I opened while checking my order. Thankfully from past experiences here I already know to check my food if not I would've been really upset when I got home. read more

Seriously the worst!! Can never get an order right like every single time I've stopped in lately my order is wrong!! I can understand once but EVERY TIME?! They really don't care. read more

My husband wanted to experience his first Chicago beefs sandwich so our friend brought us here. The person taking our order outside didn't hand us a menu until we had already placed our order. I ordered a Breaded Whitefish Sandwich and cheese fries already per my friend's suggestion. Then I saw the menu and and am pleased to see they now carry a plant based hot dog. Mental note to try the plant-based dog next time because I really want one! We got our food to go so we didn't see the inside of the establishment. My husband got his Italian beef sandwich "wet" dipped in the juice. He really liked it - he wolfed it down - and he described it as "hefty" meaning he didn't need to eat the rest of the day haha. My friends got double hot peppers on theirs. My fish sandwich was good, with a piece of melted cheese and lettuce on top. The French fries are crinkle cut and the sauce is a gooey nacho sauce. I was so hungry I barely tasted them. Overall a good fast food meal and met our expectations. read more

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8 out of 10 times when i go to drive thru place my order with precision. Have the person taking my order repeat it back to me.Go onto explain almost every time i get home my order is wrong.The person apologizes for the people inside which i appreciate. Get my order get home guess what! order screwed up. Latest 2 orders 1 double cheeseburger xtra mayo,1 double cheeseburger no mayo.Get home mayo on both burgers. Order big beef raw onions mozzarella cheese get home Cooked onions no cheese.Its something almost all of the time.I don't want to sit in drive thru unwrap my food rewrap my food. I want to get what I ordered and. paid for go home enjoy my meal.Ive had enough!!! Top Dog Darryl read more

I just left the portillos drive thru. My order was two char dogs and 2 fries. When our order came we were asked about our order and the young man said polish. We immediately informed him that was incorrect and he shoved the bag of food at my husband and walked away tending to other orders and ignoring us as we tried to correct our order. We kept trying to call him and finally responded and said just a minute. We pulled our car to the drive thru window and waited to explain again what was wrong with our order. They took the polish and informed us that if we wanted the correct order then we would have to wait a long time. No apology or acknowledgement of the error made- acting as if we made the mistake and were inconveniencing them. read more

Worst customer service! Employees don't listen and got my order wrong 3 times if I could give this place zero stars I would

The food was decent, well made and hot. The service was quick, maybe a 3-5 minute wait for our order. Great place to sit down and eat or just a quick pick up read more

I ordered a hamburger and fry, the food was freshly cooked and very good, I went through the drive through, it was fast even though it was several cars in front of me. Portillo's food is always freshly cooked and good. read more

I used to love Portillo's. It was always my go-to fast food choice, but the quality of the food has steadily declined over the years. Initially, I thought it was the location, but that has proven false. From the city (Canal) to Villa Park to New Lenox or Naperville, it's all the same. The food simply doesn't taste the same. I'm inclined to blame covid, but I honestly think the decline started happening before that. I stopped by this location and picked up a couple of dogs and fries to go. The fries were lukewarm by the time I got to the car, and the fry container wasn't generously filled. They tasted okay, though. At least they didn't taste like they'd been fried in old grease. The soda was flat, and the hot dogs were just okay as well. I've had this ongoing argument with a colleague who has always contended that Portillo's is "trash." Lately, I haven't been able to combat his point of view. This location does have a cool retro feel, though. It felt like a 50s diner, which was cool. The restaurant appeared clean, and the service was fine. The young lady who rang up my order was pleasant. I'm going to have to find another go-to fast food restaurant. read more

Do NOT go to this portilos. We wait 30 minutes in line, they then proceeded to get our order wrong and we waited another 15 minutes. They didn't say sorry even. We got home and our burgers were cold. read more

Check your order before you leave. My wife's burger was still in the counter when I got home. We had to split my beef. read more

Portillo's Forest Park - HOT DOG and FRENCH FRIES WITH CHEESE!!! Yummy.... - Hot Dogs Near Me - Forest Park, Illinois

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Portillos takes no nonsense from customers when ordering, so know what you want and how you want it. I always get a Big Beef, extra dipped, with hot peppers and fries. My son experienced the chocolate cake shake for the first time and he was shook. He said it was amazing but he was totally full. read more

Portillo's Forest Park - Hot Dogs Near Me - Forest Park, Illinois

After a long wait due to only one cashier, we were disappointed by the food. I asked for a cheesy beef on a crescent, the cheese was barely present, the beef was dry, and sweet pepper cost an extra $99 only to get one slice. The fries were extra hard. There is no consistently from store to store. I have never been disappointed with Portillos until today. I will say one positive note there was in the who I didn't want to bother with my complaint because she was working extra hard trying to keep things moving. read more

Portillo's Forest Park - Chessy Beef? Where's the cheese? - Hot Dogs Near Me - Forest Park, Illinois

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Ordered a plain hamburger in the drive thru. My stomach can't take a lot of extras so I always order them plain. Came home and someone had covered it with mayonnaise which makes no sense on any level. Awful. someone's idea of a joke I guess read more

My family goes there for lunch about once a month. We are never disappointed. Food is really tasty. My family are huge fans of the Chocolate Malt and always ask for extra malt. Their Italian beef with hot peppers is one of my favorites. And you can't forget about their iconic Chicago-style hot dogs. The restaurant is always clean. The help are super friendly. read more

I was driving into town on a Saturday for a wedding and HAD to snag some Portillo's! I was able to order online for pickup 15 minutes later. Easy peasy. The interface was easy to navigate and it was easy to add or take off toppings. The orders were all correct, it was piping hot. My spicy chicken sandwich, onion rings and cheesy fries really hit the spot. This location had a plethora of parking, some great staff working the drive thru line. You have to go inside to pickup your order-- they're sitting on a shelf, labeled with your name. No complaints! read more

Well the beefs aren't the same but still pretty good. And I think they might have my favorite Chicago hot dogs. Chocolate cake shakes are amazing. Service is honestly not great. They are always super busy and never get my Order right the first time. The 50s style interior is still pretty cool. read more

Thank you for having a plant-based option! I love the Chicago-style Garden Dog! It's an affordable, yummy, quick option for when I'm craving or on the go! I dare ask for more vegan and plant-based options... read more

It was late. It was raining. Portillo's is down the street from my house. I go about once every two years. I ordered the cheeseburger meal, a hot dog and a chocolate shake. My boyfriend went to the pick up area to get the good. It was taking some time and I thought he might have ghosted me. Eventually, he arrives at the table with the food. The French fries are blah and the cheeseburger tastes like it had been under the nonexistent heat lamp for awhile. My food was lukewarm at best. I snuck a taste of the shake while my boyfriend got napkins. It was warm. The hot food was cold and the cold drink was hot. Do you need a temperature reader? read more

Speed team took my order as soon as I arrived. Pretty impressive considering it was a long line. I wanted a salad in addition to my order and they don't serve after 11 pm so don't make the same mistake I did. They are well known for their dogs and Italian beef. Didn't have a craving for either. However, I did order their bacon cheese burger with fried. read more

Portillo's Forest Park - Front entrance - Hot Dogs Near Me - Forest Park, Illinois

The beef, and chicken, fish, and ribs, are so good. And the service was good as well. The seating was good as well they sell salad that's good too. read more

I was thrilled to find that Portillo's Forest Park was right down the street from where I work. And it was only a matter of time before I made my way out to get a plant-based garden dog which I have grown to love. As a vegetarian, it makes me happy that Portillo's has the plant-based garden dog because it gives me a reason to visit. Its plant-based garden dog is made with 100% plant-based protein and crafted for Portillo's by Field Roast. I have ordered it a few times in the past at other locations and it appears and tastes just like a Chicago style hot dog. As for this location, there are ample parking spots available, and its parking lot is not even shared with any other businesses. Its outer exterior is very classy looking which was the first thing that caught my eye initially as I drove along Roosevelt Rd. Since this location is always congested like many other Portillo's locations, I ordered online with yelp which was very convenient because I was in-and-out after confirming with an employee my name, and what I ordered. I was inside long enough to admire its unique retro interior decoration. Atmosphere: 5 (Great); Service: 4 (Good) The plant-based garden dog was delicious as expected! Definitely what my taste buds desired and received! Now, the crinkle-cut fries are something I will always yearn for. Immediately after eating the plant-based garden dog, I could not resist eating those crinkle-cut fries before driving out of the parking lot. And I had the biggest smirk on my face after finishing my entire meal being that I got my Portillo's fix. Food: 4 (Good) As indicated in this review, I enjoyed my meal and would surely order from Portillo's Forest Park again not only because I work nearby but due to having a good ordering experience. Atmosphere: 5 | Service: 4 | Food: 4 ~ Imagine. Believe. Achieve. ~ Thomas G read more

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Food is amazing. Very good portions for the money and beef tastes better than Buona beef read more

Portillo's Forest Park - Hot Dogs Near Me - Forest Park, Illinois

every single time at this location something is wrong and I'm sad. Today, they omitted the hot peppers (extra charge :( ) literally the only reason I stopped here was for the hot peppers. The staff is nice... but... David's burger was good but I'm really really sad. Also: the ice water tasted bad. read more

Portillo's Forest Park - They left off my Hot Peppers. I'm very sad. - Hot Dogs Near Me - Forest Park, Illinois

Great food as always! Customer service is on point. Restaurant was clean. Nice experience

I love Portillo's! I could go here multiple days per week and be happy. I love their itailian beefs, Chicago hot dogs and grilled burgers, and of course their crinkle cut fries! I have tried their plant based hot dog and I am telling you- I see why it ran out when it first launched. It is DELICIOUS! You can't even tell it is not a beef hot dog! You have to try it! Also, I enjoy a good chocolate cake and strawberry shortcake every once in awhile from there too. They have a chocolate cake shake, but it is not my fav, I don't like cake crumbs in my milkshake, I enjoy a smooth milkshake. But there is a reason why Portillo's is all over Chicago and starting to expand outside of the Midwest, it is LIFE CHANGING! read more

Portillo's Forest Park - Interior - Hot Dogs Near Me - Forest Park, Illinois

Expect VERY long wait!!! Whether order app, kiosk or counter... will take 35 mins for a burger every time

Ordered takeout. The food was ready when we picked it up. Ordered Italian beef sandwiches and chop salad. Food was fresh and delicious. Always a favorite in our family. read more

Whilst in Chicago, one has to partake in a Chicago dog. Portillo answered that calling. Hot dog had a good snap/pop texture when bitten. Relish added a nice tartness as did the pickle slice. Onion rings were nice and crispy brown. Double drive thru lines funnel into a single line. Workers bring your food out which makes the lines move a bit faster. However, i ended up eating in the dining room which had quite the festive 50's diner vibe. Background Christmas music made for a pleasant experience. would recommend! read more

Portillo's Forest Park - Chi-dog combo - Hot Dogs Near Me - Forest Park, Illinois

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Fries were tough and reheated. Burger was very over grilled. A serious C minus. Disappointing. read more

Mostly empty fry container. EVERY TIME I GO TO FOREST PARK Portillos. PLEASE SERVE THE large order of fries I paid for. FOR ONCE! How much money is this franchise making by NOT SERVING the full quantity elicited by the product advertisement and packaging? read more

Portillo's Forest Park - The usual LARGE order of fries I receive. - Hot Dogs Near Me - Forest Park, Illinois

This is all the meat they put on a beef sandwich? No juice? I will never order from this place again and unless you're there in person to complain, you should t either read more

Portillo's Forest Park - Dipper beef sandwich? - Hot Dogs Near Me - Forest Park, Illinois

Staff is excellent and very helpful. Thankful for the help they give. Keep up the great work.

You can't beat a portillos hot dog, fries and a chocolate cake. A Chicago hot dog with everything on it just hits the spot. Cellery salt is the secret ingredient that will make you keep coming back for more. The fries are perfectly cooked and seasoned. The cake is by far the best chocolate cake there is. I could eat a slice a day! The interior is cute and a blast from the past. There's a reason it's always busy here and it's because the food is amazing. read more

I've recently ordered the garden salad with Caesar dressing and added grilled chicken on the side so that it didn't wilt the salad. The salad was really big, very fresh both times, and the chicken was juicy. I could have used a third container of dressing, but the dressing was great, and the bread and butter were good too. It is a little pricey at nearly $15 for a drive-thru meal, without beverage, but it beats cooking in this heat. The drive-thru lines are a lot shorter now than they used to be, but also slower. I don't go to Portillo's nearly as often as I used to, but this is a pretty good emergency option. read more