Update 5/9/2017. Bring your own ketchup. Napkins. Spoon. Management here is pathetic. Tables still dirty. Down to 2 stars. Pathetic excuse for a franchise. Original: I have to avoid this place. Kinda gross. Every table was dirty. Drink machines were half out and covered in filth. Carpet, filthy. But employees sure like their breaks. Manager was getting Chinese food delivered at front counter. Food was ok. But Wendy's quality has really gone down over the years. Overall, it's worth the effort to find another place. If the dining room is managed like this I really don't want to know about the kitchen. read more

Perfectly fine Single combo meal with Diet Coke for $10.99. Made correctly to order, ready quickly, fries are hot and nicely crunchy. Included several ketchup packets without my having to ask. It was weird having the new AI-generated drive thru process, first time for me, but everything was correct, so it worked out. Staff were polite and efficient. I didn't go inside so I can't speak to the dining room experience, but had a great drive thru experience today. read more

Wendy's - French Fries were great! - Fast Food Near Me - Oak Park, Illinois

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For the last three or more times of ordering my food from here has been messed up ! This spot at one time was the cream of the Wendy's franchise, now it's the ashtray! I order from the app to pick up and of course my order was made wrong! Order a single with cheese....cold, veggies wilted,but burger ice cold!!! Order a chicken sandwich with everything... and add ketchup. No ketchup,no lettuce , no tomato...and ice cold!!!! Oh yes I picked it up on time too.... Ice cold!!!! Stop being gross please and bring back the integrity and pride that your franchise once had! In this economy I will not be wasting my money to a place that can't follow what's printed on their on receipt! Please do better! read more

I said Jr Bacon Cheeseburger Deluxe, got some random burger. When I pull up to exchange the burger, all I got hit with was attitude & talking about I said "Deluxe". n was so sassy with me when I was super nice pulling up. All I wanted was some bacon. & when they remake the sandwich, they put one little piece of bacon on it. It's crazy yall were so petty over such a lil miscommunication read more

I am very upset, I eat at Wendy's (11 n Harlem in Oak Park) six days an I eat at Wendy's six days a week; I use the mobile app and it was suggested that I use the dine in Feature so that my food will be ready when I arrive at the window. Everything was going smooth until today when I was informed that the new manager is requiring us to come in and pick up our order. This is an inconvenience and a Ludacris rule which defeats the purpose of a drive up window. If this isn't fixed, I will no longer be ordering my food at this Wendy's or any other Wendy's. read more

They have a manager who is short in about Latino. I would say she lets her team fool around at night during the morning time. They allowed really rude to their customers and she just sits there and allow. She's rude also as well. Their business has really gone down a lot, we are in a nice neighborhood. I really don't expect nonsense behavior, especially after I already addressed it to her. She thought it was funny. read more

I've ordered with the app for delivery multiple times. I order the chocolate brownie batter frosty. Multiple times now I've gotten vanilla and once I got a vanilla frosty with a burger and nuggets. It's NOT the drivers fault because the receipt is stuck to the bag or order. I'm not sure if they just don't care, are idiots or what but this is insane. read more

Me and my family ordered our food and right when we pulled up to the window they said "Large Coke?" When we ordered a large fries.I ordered a jr Bacon cheeseburger.and got a Hamburger.THEY HAD THREE PEOPLE AT THE REGISTER.Just tapping on the screen and doing random things.terrible customer fries not hot like why isn't this place down all ready. read more

Food wasn't hot also my order was left outside No one contact me to let me know my order was here read more

What is up with the soda machines at this location???? Either broken or out of nearly everything??? I avoid this Wendy's due to this ongoing problem. And I mean ongoing for months and months. Other Wendy's not a problem - must be a management issue. read more

I came to this location for chicken nuggets & fries on a Saturday afternoon. The drive thru mic worked fine. Upon arriving at window I'm told the wrong order. Then they correct and say $7.01. I pay and get change. Then another girl comes to window and says $10.23. I say I already paid. She asks what I had. They get the food through and we are out after 15 min in the drive thru. Kids are happy. Next day: kids want same thing. Get in drive thru line about 8 cars deep. Just, wow. Stupidly, I stayed in line for 40, yes forty minutes. I've never waited in a drive thru line so long in my life. Staring at parky's 20 minutes in almost turning the corner I feel the urge to call in an order across the street & jump out of line. But somehow, someway I'm thinking "they must just be having a hard time. It will move quicker any minute, I'm sure there was just a big order ahead in line." Nope. I get to first window, sitting outside, waiting for 5 minutes. Pull up to 2nd window & I'm told "you had the burger, chicken sandwich & small fries right?" No ma'am, "2 chx nuggets, large fry & ketchup" as I hand her money. She says I was supposed to pay at the first window. "Oh?! No one opened that window." I look back to see if I can back up but a car has already pulled up behind me and she yells for the first window operator to come over. They get the $ & I get the bag, missing some items. Took 3+ minutes longer before I could get her attention for the missing so there I am waiting for ketchup, holding up the line. Is this location always operating at such a discombobulated level? I know times are tough and I imagine the staff was short handed. But Wendy's corporate, if you are reading this, please put some extra love & attention into this location. They need it. read more

The customer service was also lacking, as the employees seemed uninterested and unengaged with their job. Tbe food wasn't what I expected, so It wouldn't do any justice by recommending this location. I wish I could add more, so I'll let this one bad experience be a lesson #sundayblues read more

I went to Wendy's 3 times and all 3 times I had a horrible experience,,, staff is extremely rude, the dinning area is always dirty and disgusting, there is always garbage on the tables on the floor and the floor is always sticky and wet, They never have any fountain drinks available they are always out, am when u ask the staff they get upset and say that if there is no soda then there isn't any.. That Wendy's is dirty and the staff does nor wear masks or gloves as seen in the pictures. I spoke with manager and it seemed like she didn't care. DONT EAT HERE !!!!!!!!!! read more

Wendy's - Fast Food Near Me - Oak Park, Illinois

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This Wendy's is a bother. About 50% of the time we go there "the system is down" or "they don't have frostys right now." It's too often to be a coincidence. When we do get burgers and tuck into them immediately, they're often not hot. It's not a well run example of a Wendy's. read more

I signed up for Yelp just to write this :/ I wish I could give zero stars. As a resident of Oak Park for the past 30 years, I have seen this Wendy's go through so many "under new management" transitions, I can't even count them. And every single time, the same issues. Apparently, it just does not matter who is in management at this place. I don't know if the corner is cursed or what. Throw the whole plot of land away at this point. They just need to open a different restaurant there. Either the systems are down, they are not accepting cash, they are not accepting cards, the shift is changing, they don't have salads, they don't have the dressing for the salad, they don't have burgers, they don't have frostys, they don't have food :/ Tonight the reason was, the system is rebooting. What is UP with this place!? Just bulldoze it. read more

I would rate this NO STAR at all! This location is awful, filthy, stinky! Hair in the soda machines, everything was sticky. Not to mention how rude the staff is. They were laughing in customers' faces, disrespectfully! The grilled chicken was raw, inedible! I feel like throwing up just thinking of this place! Never again, I rather starve to death! read more

This is the worst!!!!! Wendy's ever. The food was unrecognizable and tasted rancid Never again read more

This location closes at 3am. More than once it seems that the employees decide on a whim how to run this business. Tonight for example: the girl over the intercom said, "We are only taking cards." Once I agreed, she said "I mean cash." I agreed again and she told me, "Uh, actually we're closed. I can't take no more cards. Bye." It was just past 11:30pm. read more

Wendy's - Exterior, drive thru - Fast Food Near Me - Oak Park, Illinois

This place is absolutely trash. The staff is rude AF, the orders are always wrong. Corporate needs to come in and clean house. read more

SHORT ON SUPPLY Spicy nuggets are back, which is great news for workers on 3rd shift, perpetual stoners, and anyone who burns the midnight oil. You know what's not great? Rolling up to a fast food place and being told your 1st through 5th choices of drink are unavailable. How that happens, I'm not entirely sure. Did the person in charge of re-stocking the soda fountain quit? Were customers ordering pop by the gallon, and the supply at this Wendy's couldn't keep up with demand? In any event, a group of us came here around 11pm on 9/21/19 and were dismayed to find that they were completely out of: - lemonade - diet coke - dr pepper - iced tea - sprite At that point, just cut your losses and close your doors. Switch off the lights and send everyone home if you're unable to meet the meager expectations of your customers. We aren't a terribly picky bunch, but when you've effectively eliminated 80% of choices for pop, what are we supposed to do? Say "f*ck it", and go home empty-handed? * TL;DR * The bar was already set very, very low--and yet they defied the odds by limboing right underneath it. I can only laugh as this shady-ass Wendy's tumbles down deeper and deeper toward their inevitable 1* fate. Perhaps my review update will aid them on their quest for ultimate inadequacy. *makes farting noise with hands* read more

Got order wrong only a couple customers inside and one or two and drive-through plus a full team inside working no reason the order should be wrong read more

The whole point of a mobile order is so you can skip the drive thru and pickup the food. This place serves maybe 5 people an hour they so slow. What's the point of mobile order if you have to wait in drive thru read more

The worst Wendy's location ever. This is like the 5x I've came to this site & no service. It's always " only cash " " we not taking orders" "system is down" and let's not start with app because they don't even accept the offers in the mobile app " not working" anyway don't even bother going here I should've said something long time ago, but this is becoming repetitive, no biggie bag deals at this location. It suck's . Corporate needs to look into this place to see what's going on. Oh & today this was 1am there were 5 cars in line no one came to speaker to take orders cars were beeping upset because clearly we could see someone in there, site stated they were still open. Idk this place is whack this the last time I come here . read more

Just stopped through the drive through (approx 6:45 pm). Being the only car in line, still had to wait 5 minutes before being told to "wait a minute". Then, after a few more, "go ahead". Ordered a Big Bacon Classic and small fry, price seemed pretty steep ($9.88) Had to wait for my order, finally came , person at window saying nothing, not looking at me, holding out bag. I asked,"Receipt in bag?" No response. I asked again, person says, "Huh?" I asked again and was informed: "We don't got no receipt paper." Looked in the bag, looked ok, got home, no bacon or condiments on my burger. Tried calling, phone rang for 5 straight minutes until i gave up. Well played, not going back. read more

Not many people. Few dirty tables. Out of a lot of beverages, especially diet Coke and Coke Zero. Order was wrong.

This is the only Wendy's I know to close at any moment and make up rules as they please. I came at 9pm and was told they couldn't take my order bc of a shift change?? I asked when they could and he said it would be a while. I waited less than 5 min before I saw other cars going through and getting their orders. read more

Terrible! How is my order wrong when I'm the only one in the drive thru?! I can always tell it's going to bad by how they take my order.

How they average a 1.5 is beyond me. I stopped going to this establishment years ago but my wife randomly goes by there to get her dreams crushed by how awful everything is there. They just can't help but do a bad job. Maybe it isn't the employees fault(somehow) but at least double checked the order. Not sure what I got this tome but based on the smell, I'm not eating it. Thanks for trying. read more

Wendy's - a sandwich and french fries - Fast Food Near Me - Oak Park, Illinois

Worse Wendy's in the U.S. Rude staff (some), everytime I go to this location, it's a problem

Order was incorrect, staff was rude, their attitudes were aloof and I could not hear or understand the woman on the speaker taking my order. When I asked her to repeat, she mumbled and spoke rapidly again making it impossible to understand her. It was an overall bad experience. Worst Wendy's I've ever been to. Food was not Wendy's quality. read more

I've had shorter waits in the bathroom line at intermission at a Blackhawks game. I'd say how long it takes but after waiting 15 minutes in drive through with only4 cars ahead of me I left read more

This Wendy's is the absolute WORST in Harlem and Madison Oak Park, Il!!! I waited in line for 10 mins to place my, and as I placed my order I was told they didn't have any drinks, and Barbque sauce. I asked that my good be fresh. There were 2 people talking in the mic at the same time. As I was asking what drinks did they have, the lady which was the manager told me to drive up. Once I drove up I asked her. Could the spicy nuggets be put in a separate bag. The manager then told me I had to pull up and wait because she had to rebag my items really!?!?!?! I pulled up waited for about 5 mins. I asked the young lady who brought my food out was everything fresh she said yes. I got home to find out I didn't have all my food, and what I ordered was incorrect. I will be calling to the Corporate office tomorrow morning. Very Upset Consumer!!! LaToya Woods read more

I agree with Grace's review. I can count at least three times where the employees claim that they cannot take our order for multiple reasons. One time they claimed their system was down. This past time they told us that it takes 15-20 minutes for a shift change so they cannot possibly take an order. Not sure if we've been told lies or if we've been unlucky each time. read more

Finally got to try their breakfast after so many years! Every other Wendy's I've tried getting breakfast they're never open! Automatic 5 stars for being open at 6:30am. Food tasted good and the staff was surprisingly quick. I ordered through the drive thru and there was no line :) read more

I'm sorry I know this is probably kind of harsh, but holy shit. TL;DR I ordered a delivery order through the Wendy's app late at night, I SPECIFICALLY told the driver to call/text me when they delivered the order. INSTEAD of doing either of those things, this dumb fuck decided to RING THE DOORBELL multiple times as opposed to just leaving the food at the door. Literally woke the ENTIRE goddamn house up. Again, I realize this isn't "Wendy's" fault, but that driver was a complete and utter dumbass. read more

Need new managers and staff training in all locations good is horrible taste left over

This Wendy's is the worst restaurant I ever been too . The food is poorly prepared . I wouldn't feed it to my dog . The stafff can be compared to food .... Just as horrible . Every time I pulled up there they say they are doing a shift change and aren't taking orders .... Like what . I could write a story but I'm not . Don't EAT HERE . read more

This has to be the rudest and dirtiest Wendy's I've ever been to. please stay far away I'm calling corporate I hope everyone calls corporate these people are rude don't get your order right then give you a attitude all of them are freaking rude all the way to the manager. Wish I could give -3 stars read more

The food is good and fresh however they always have issues at this location. I placed a order for a Chicken Nugget meal they didn't have Barbecue sauce or Ranch. I also placed a order for Bacanator fries which they were out of and the Chicken Sandwich meals. This location always has something missing and hopefully they can get the inventory together soon. read more

This is the worst place I have ever been! It took 20 mins for someone to take my order when the employees were obviously not busy. It took even longer to get my food only to find out the place is filled with FLIES you couldn't even pour ketchup without it being full of them! Horrible service, floors were filthy and greasy I can't even imagine how the bathroom would be! The manager was bad mouthing employees in front of customers! DO NOT WASTE YOUR TIME AND MONEY. I FEEL SICK NOW. read more