I haven't been to Buona in a very long time and this was my first time at this location. The customer service at Buona has always been great. Hasn't changed here. The dining area is clean and spacious. We picked up a couple of beefs, some cheese fries and decided to go home with their Rainbow ice cream cookie. I went with my usual Italian beef order, baptized with hot peppers. The beef was delicious, it was very juicy and the peppers offered just the right amount of spice. The cheese fries were just at delicious. Overall we enjoyed our meal at Buona and will be making a better effort in returning sooner. read more

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Employees are charging unauthorized tips at multiple locations. Harwood Heights & Countryside. On two separate occasions I was charged a small odd amount for a tip I did not authorize. Both times the employee, one of which was a manager, said that I must have accidentally pressed something. That is impossible because I only tapped my card and to tip under 15% one has to manually put the amount which I did not do. The first time it happened, the tip screen disappeared before I could even select anything. The second time it happened, I never saw a tip screen but somehow I was charged a tip after tapping my card. I do not want anything, but this is obviously a widespread issue & who knows how many customers they've done this to. Since this is such a small amount most customers won't even notice. read more

Buona - Sandwiches Near Me - Harwood Heights, Illinois

Ordered Tuscan salad thru drive up, upon eating I noticed a lot of wilted salad greens and some of it was even kind of mushy greens, definitely not crisp and fresh, also the chicken breast was very slight pink. read more

Whether it's a beef sandwich, chicken sandwich, hot dog or hamburger this place always gives a good value. The salads are big enough for two people to share. I only wish they could bring back the house made Parmesan Chips. The orders are filled quickly and efficiently. The inside is kept neat and clean. read more

I have dined at this location the last two Fridays and the service is excellent. The workers are the best. Great service and friendly staff and the food is delicious. read more

My server purposefully gave me stale fries even admitted it after he gave them to me they were uncooked and very stale. Me and my family were very unhappy and demanded a refund we never got read more

Love the bright and open atmosphere of this branch! You grab a menu yourself and go up to the cashier to say your order and pay for your food. Order took 5-10 minutes to arrive. It was about $40 for four people. The Italian beef sandwich was dipped, which means it is slightly soaked in the gravy before being served. It was juicy, tender, and flavorful. You can even ask for a side of more gravy if you want more to dip. The margherita and pepperoni pizza were crunchy, The sauce was sweet and a little sour. There could have been more cheese on the pizza, it was just ok. There is a Rainbow Cone Ice Cream stall in the Buona beef restaurant, which makes for a sweet ice cream treat after your meal. Their ice cream is very unique because 5 ice cream flavors (orange sherbet, pistachio, palmer house, strawberry, & chocolate) are stacked on top of each other and are put on a cone and it's huge! The ice cream is not too sweet, which makes it so that you won't get tired of all the different flavors. They mix very well together. read more

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I went in for a scheduled job inter today at 3pm as of my knowledge I have the verification in my phone. When I arrived at the job I was told by the lady in the front that to have a seat and the hiring manager would come see me, when I finally sat down and was waiting the same lady came back out front and told me that she don't have time to see me at the moment that she has more important stuff to worry about. It's sad that I was selected as a candidate for a job assignment at your location and this is the way you business treats people. It's very sad. read more

Buona - Sandwiches Near Me - Harwood Heights, Illinois

Had a combo, sweet and hot dipped and a dog everything on it. The sausage used in the combo was good, juicy and well seasoned. The beef was good but lacking. Very little meat almost embarrassing how little meat was on the sandwich. Sweet and hot pepper $1.50 up charge and very skimpy. The hot dog had the right look to it however no snap whatsoever, soft dog. The toppings were Chicago style and good. Restaurant was clean and service was good. The other beef chain across the street still a better option for dogs and beef's. read more

09.11.2025 The Location in Hardwood Heights, IL is always too cold Management always says they can't adjust the temperature. Please fix this. It's cold all the time. Today more so than ever. 4 different customers complaining about how cold it is and we are all playing musical tables trying to find a spot where it doesn't feel so cold . For management not to be able to control the setting is ridiculous. Other businesses accommodate customers why can't Buona Beef do the same!!! read more

Holy cow nice place nice staff but why is it so slow no customer urgency everyone taking sweet time for I feel the rosemont one is the same I stopped going on my breaks. I bet one of the reasons Buona isn't as popular read more

I just ordered a pizza for 699. Its was beef Gardiner. It was probably one of the best I've ever had! read more

This Buona is very good with great service and quite fast. All workers are friendly, detail-oriented and knowledgeable. I love their beef but they also have great salads and burgers! Efficient service. read more

Do not order anything through the Buona app. My wife and I placed an order. I ordered a beef sandwich and fries. I guess the staff took that to mean don't include fries, because there were none to be found. And my wife ordered beef sandwich and did not ask for giardiniera. Not only did they put giardiniera on her sandwich, they put so much giardiniera on that the sandwich was inedible. read more

I ordered a Italian beef. The cashier asked if I would add cheese or peppers on it. I said no, and I wanted it baptized. It taped to my table and hot peppers on it. I took it back. They brought me the new one. It was dry. I said I wanted it baptized. He took it back and that I finally had what I wanted. Kudos though for Dr Pepper zero. read more

Ordered 3 Beef sandwiches juice on side waited for beefs came out with my beefs and l asked if juice was in the bag lady said yes get home no juice paid $30.00 for beefs and they were all dry. They were terrible from now on will take my business across the street (Portillos) When l called back the mgr said we don't charge for the juice read more

Great good and service. Specials are also good. Ice cream shop inside too. The manager Veronica is very nice and accommodating.

ordered my beef with sweet peppers and mozzarella and ofc got no sweet peppers. this sandwich is so bland without the peppers. I really don't like it so now I need to spend more money on something else because I'm not going to eat this 9 inches of beef pure beef. I don't understand how hard it is to just make a simple order right. I used to work here years ago and honestly the place is a mess. get your shi together. read more

Got the classic italian beef! Would recommend getting the gravy on the side and the sweet peppers were really good! read more

Buona - Buona Beef - Sandwiches Near Me - Harwood Heights, Illinois

Food is served fresh and hot. Beef is tender and not tough and rubbery like other establishments sometimes serve. The gravy is spiced to perfection. read more

First. Their sandwiches got smaller. I noticed it in St Charles 2 weeks ago and thought maybe they cut it wrong. Nope. Small again. Second. I ordered a combo hot. They didn't give me peppers which they charged for Third. I sit at window for 3 minutes waiting to pay for a combo and a fry. I then pay and they ask me to pull to a parking spot. Why? Fries weren't fresh or hot. Why pull a car? Why not work faster? You weren't waiting for hot fries. Three strikes you're out. It will be a long while before I go to a Buona again. read more

Buona - a hot dog on a bun - Sandwiches Near Me - Harwood Heights, Illinois

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I recently went to the Buona Beef in Harwood Heights for an early dinner. I know Buona is starting to pick up more locations in Chicagoland, but I honestly was not sure if I had been to any of them prior to this visit. You order at the register before sitting down, and they have a variety of seating options. They also have an outdoor seating area, but it was storming on that day so no one was sitting outside. The lemon wedges at the counter are greatly appreciated as a refreshing additive to the cups of ice water. The ketchup bottles have amusing labeling referencing Chicago-style hot dogs. There is free parking adjacent to the restaurant. They have some intriguing daily specials, but none on Saturdays which was the day of our visit. I had no idea that they served ribs, pizza and soup as well as the well-known Italian beef sandwiches. My love and I each went with the 7-inch Italian Beef "Anthony Rizzo" style (yes they have a cool cardboard cutout of Cubs star Anthony Rizzo and White Sox Hall of Famer Frank Thomas touting their sandwiches). The Rizzo style beef is topped with red sauce and cheese, and somehow my ensemble was not too messy to eat. We also split an order of cheese fries, which would be a decent size order for one person. The cheese sauce comes on the side in a cup, again minimizing the messiness of the food. We liked Buona Beef, but admittedly I still have a decades-long crush on Al's Beef. read more

Buona beef partnered with Uptons Naturals to introduce the plant-based Italian beefless sandwich back in April. Since then I've bought it so many times because it's available for a limit time. The vegan Italian beef is amazing!! The flavor is there and taste like a regular Italian beef. Well from what I remember. This location also is open for dine-in. I think it's great that they made a meatless option. Hopefully they keep this as a permanent item. read more

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A nice CLEAN well run spot for traditional Chicago comfort food. Very well run. Nice, polite and helpful staff. A great stop for a quick Italian Beef and fries! read more

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Delicious as always. Fresh healthy alternative to just burgers. I dine with Buona at least once a week

Had a 5" original italian beef sandwich here. I had it the buona way, which is served in it's own natural gravy with an extra spoonful to top it off with sweet peppers and hot giardiniera on the side. The 5" is really too small to satisfy and my sandwich had too much gravy on it. It actually tasted greasy, and my bread was so soggy on the bottom that it fell apart. The hot giardiniera is really hot, so be careful when ordering it and putting on your sandwich. I decided to try another 5" original beef with mozzarella cheese and get it dry. This was much better, and I was able to enjoy my sandwich a lot better. However, the mozzarella cheese was practically non-existant, and I could only taste it on one bite. The location is very clean, and employees were nice. The sandwich is okay, not great, there are several other places to get a really good Italian beef sandwich. read more

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Very cool! My hubby's birthday reward did not appear on his app- but by explaining that to the cashier (and manager), they honored it. We look forward to our bday rewards -so it was much appreciated! We come to this location because of the consistently good service, cleanliness and tasty food served hot. read more

I love Buona beef because my fiancé and I can eat there together in harmony. He is not vegan at all and loves beef. I am vegan and love to get the Vegan Beef sandwich- they even have vegan cheese now and it is sooooo good. The vegan beef is so delicious, and I am so grateful it exits. Please Buona beef don't ever discontinue it! Also, I wanted to mention an employee there- I believe named Maria, was very upbeat, happy, kind and patient with all the customers, I was very impressed with her. read more

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Went last night when visiting my mom. The service was so slow! I know it was Friday night and busy but when I had to order a second time for a missed chicken sandwich it took 18 minutes to get it. The food for the first time was just ok. Usually it is consistent to good but last night my salad had little chicken and they forgot the cheese. The onion rings were over cooked a few burnt. It was a take it order so it I cannot speak about the inside but after many fine meals, this visit was disappointing. read more

This is my favorite Italian beef and I've been eating them since they opened their first location in Berwyn in the early 80s. The beef is nicely spiced and tender and the giardinaria is also good. The only item I've tried that i didn't care for is the fries. Sign up for the loyalty club and you'll get a $5 credit plus an additional $5 for each $100 spent. They'll also give you a free sandwich on your birthday and they offer a free soda for those 55+ everyday. read more

Do not come here for the Super Bowl today!!! Order is 40 minutes late already! I mentioned it to the snappy cashier was clearly unwilling to help me. Bob-Os from now on. I will never make this mistake again. Can't get anyone to even look up they are so swamped.. read more

My mom LOVES their 5 inch beef sandwich. I personally LOVE the cheese fries . The harvest salad with strawberries is my go to. I ask for grilled chicken. Really really good. Drive through is quick and friendly. read more

This place is great! I've never eaten inside the restaurant, so this review is only based on the drive-thru, but I've never had better customer service ever in a drive-thru. The workers seem so enthusiastic to be at work, and I've literally told them thank you for being so nice and friendly. The food has always been cooked perfectly with no mistakes. My go-to is a regular beef sandwich that is "baptized" as they call it. I love gravy, so I like much of my bread on the soggy side. Of course you gotta add your peppers to it, as well! If you are questioning whether or not you should get their broccoli cheddar soup, get it! It is so good and more on the creamy side than the watery, brothy side. Just a tip, if you shop at the Mariano's right over here, there are coupons for this Buona location on the back of the receipts. Just thought I'd help ya out ;) Who doesnt want cheap food?! read more

Seriously, one of the best Italian beefs in the city. This location is quick and easy!

Second time to visit Chicago and I had to try a beef sandwich. I was not disappointed. The beef was very flavorful. Added the peppers, cheese sauce and fries and I was hooked. Will definitely come back. read more

Not sure why so many bad reviews. We stopped for a first time tonight and the drive through was busy but moved pretty quick. Ordered 2 10inch beef combos. They had great flavor, good portion of beef and the bread had the perfect crust/texture. Standard frozen fries but pretty decent. We would come back. Store appeared clean and lady at window very friendly. read more

Buona - 10inch beef with mild peppers dipped - Sandwiches Near Me - Harwood Heights, Illinois

Good food. Clean place. Prices are right. They have a good menu. Fries are really good. Get any sandwich I got the pizza and it was good. Never had their wine. Get the Buona Beef sandwich. Ask for side of gravy. Brownie is really good also. Getting the beef bowl, very good. read more

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I know food and I know what a genuine beef should taste like and Buona is hands down the BEST!! The staff is friendly the restaurant is clean from front to back where food is prepared also the management is on top of everything to make sure it's perfect! Plus down load the app for additional savings and rewards on your Birthday as well. I've tried the Competitor across the street and let me just say- cross over 4 lanes of street and get your Buona ON! Thank me later read more

This was my first time at Buona's and I ordered the Buona Beef with red sauce/gravy and parmesan chips as a side. The portion of the meat was enough to fill you up but they didn't put enough red sauce or giardiniera peppers which made the sandwich a bit too dry. The Parmesan chips were freshly cooked and highly recommended to get as a side. I'm surprised with the food variety they offer here ranging from salads, pizza, and other sandwiches. I'm going to come back and give the other dishes a try and the place has good and fast customer service. read more

Buona - Buona beef & Parmesan chips - Sandwiches Near Me - Harwood Heights, Illinois

Every time we come here the food is fresh and the service is great. The food always taste great! The man behind the counter Nick is always hospitable and always gives us great service! The menu is so large they have something for everyone. Food always comes out at the right temperature and fast! The best Buona around. read more