I ordered TJ's via Grubhub for the first time as their was an active coupon so I figured I'd try a new restaurant. This will be the first and LAST time I ever order from TJ's "Tasty" Gyros. My food arrived in a timely fashion and the driver was courteous but once opening the food I discovered it was all cold, that's the risk you get when ordering from Grubhub and normally I let that slide completely but after discovering that my cheeseburger was not made properly I decided to call. It was specified on the order as plain due to a mustard allegedly but when the burger was opened it had everything including mustard. When explaining this to TJ's they tried to pass off blame and said I had to take it up with Grubhub. I informed him Grubhub did not make the order only delivered what they had made. They said they could not refund me, I had to call Grubhub...
I then contacted Grubhub who was great and reached out to the restaurant to collect a refund for the burger. They informed me the restaurant had to authorize the refund but the restaurant told me they couldn't do anything. The restaurant did not offer more than just the refund on my burger. My order was $50, cold, incorrect and now I had to order again or from somewhere else. TJ's took off $7.36 to cover the burger, never mind the gesture of the cold food, the delivery fee or tip I paid to get a bag of trash delivered to me. Grubhub without asking offered me $15 to cover the delivery as an apology (although the issue wasn't on their end). If I was rating Grubhub they would get 5*'s but this is about TJ's.
If food isn't good but the service is polite I would never complain. I don't mean to knock people trying to make a living for bad food but when you're ignorant to your customers and also try to serve a bad product people will write their first ever yelp review to call you out. The burger went right into the garbage so I can't assess but the fries were all cold and undercooked. The hotdogs with cheese had next to no cheese on them, they were incredibly subpar as well. Mozzarella sticks are a pretty tough item to pull off cold and needless to say were not good at all. The tacos had an unusual ratio of 50% sour cream, 10% beef and 40% lettuce. Unless you eat sour cream right out of the container you would not appreciate these tacos. 2/5 were consumed and the other 3 ended up in the trash right next to the rest of my $43 that weren't refunded.
If you are starving and everything else is closed you're better off starving. read more