Management needs a turnover. The actual workers are busting butt and doing a great job with low staff for the crazy crowd on a Sunday. Hire people. There's no excuse in a place like this. read more

Worst Wendy's I have ever seen. Kiosk not working to take orders, went to put in manual order and was told they won't take one. So I went to another kiosk that also didn't work, so the 3rd kiosk finally worked. Then I was shorted a jr chocolate frosty. When I asked about it they said no you ordered 3 and there were 3 made. I responded with then why was I only given 2 and they insisted that there were 3, so I asked where it was, and had to show them how I only had 2 before they finally made another one in a slow delayed manner. Based on their mannerisms I was concerned they did something to the 3rd frosty so I didn't eat it. read more

Quick service and warm chicken nuggets. Tried the new brownie batter swirl frosties, too sweet for us but I'm sure others love it. Brownie batter was not throughout, it was only on the sides of the cup. read more

Wendy's - Medium Vanilla Brownie Batter Swirl Frosty - Burgers Near Me - Moab, Utah

Literal worse customer service in Moab. They act inconvenienced just because you show up. Any issue with an order is treated like you're the problem and any questions are unwelcome. read more

We had no problems. We ordered at the kiosk for dining. Everything was ready quickly and made as ordered. I also witnessed the staff being kind to customers. Food was hot. Nuggets could've been cooked a little longer to make them crisper but everything tasted good. read more

Narciso was the worst service--he had no patience with me and wasn't friendly. A terrible place with terrible service.

This place is dirty and there is no personality at all from the counter people. The drink machines were very dirty and gross. Maybe the service is better thru the drive in. read more

I always like kiosk at Wendy's I can do extra vegetables! Quick service and clean interior and bathroom. Good for road trip! read more

We ordered frostys and it took 5 minutes in the drive through. The person running the drive through was far from kind which made this experience rough. I kindly asked for her to repeat my order and she was not happy about that. The frostys are good though. The ambiance isn't great. read more

Went in to order and it took a good second to find someone to take our order. When she finally appeared she took our order, but when we got it it was for here so I asked the other girl if she could make it to go. She wasn't wearing any gloves and when I looked toward the back it was complete dirty mess. They got the food order right so that was a positive. read more

Worst experience at a fast food restaurant. Staff were rude and incompetent. Ordered ahead and got coffee across the street. The order was still not ready. No accountability for anyone working there. Avoid this place. Awful service. No way I would wait for a crappy hamburger. read more

Never crowded. Food was hot each time we went. Order was never wrong and due to food allergies we have to make special requests. read more

Wendy's - Seasoned potatoes - Burgers Near Me - Moab, Utah

Disappointed with the customer service and the attitude of the manager. After confirming that all of our food and sauces were in the bag, we parked and realized some items were missing. I went inside to kindly ask for the missing items, only to be met with a rude and dismissive response from the manager, who insisted everything had already been included. A simple mistake could have been easily resolved with better service and professionalism. read more

Horrible service. 2 combos were $28 and we inconvenienced the worker asking for a bottle instead of a cup of water. If I could give less than 1 Star I would. Never returning to this location. read more

I know the ratings on here for this location in Moab look pretty bleak, but I actually really enjoyed my drive through experience. Chris was the guy at the window and was very helpful by getting me extra sauce and telling me what deals were currently going on if I happened to be coming back anytime soon. I payed under $10 and my meal was completely satisfactory. read more

We ordered a large chocolate frosty from Wendy's drive thru at 260 North Main St, Moab, UT 84532. We paid $3.79 and 0.37 tax on 7/6/22 at 9:24am. We received: Large chocolate frosty Plastic straw (unlabeled) Bleached paper straw wrapper (unlabeled) 2 brown napkins (unlabeled) Plastic spoon, black (Labeled E01) Large waxed paper cup (labeled DMT-20 4) Plastic cup cover (labeled PS-6 34 16/20) Bleached paper receipt. The order was accurate and of good quality/taste. Frosties read more

Wendy's - Packaging - Burgers Near Me - Moab, Utah

Reading the yelp reviews on this wendys was really pretty entertaining. it is your standard wendys. We went through the drive thru on a sunday. The cashiers were friendly and service was good. My friend was accurately charged for what she ordered. She enjoyed her food. It was made just how she expected. Service was also fast. We got through the line quickly. All you people who give negative reviews based on mask wearing??? Really. That is all i have to say. There is definitely more to a restaurant then if they are appropriately wearing their mask. read more

No one even looked at me for over 5 minutes. They were so messed up. They didn't have a clue what they were doing. Decided not to take any orders until they figured out all the people waiting for their food. Left and went to the Spitfire Smokehouse they knew what they were doing. read more

We ordered door dash and this is my chicken sandwich. How the hell can you send this out? read more

Wendy's - This is my chicken sandwich that I ordered tonight - Burgers Near Me - Moab, Utah

Very friendly staff. Quick service, great tasting fresh fast food. Not sure what's up with all the negativity about this place. A+

Honestly the worst fast food restaurant I have ever been to. Cashier was stoned. They messed up our order twice and we spent over 40 minutes waiting to get it. By that time parts of it were cold. Terrible! read more

Horrible customer service and people acting like furries. This place was a joke. We waiting for someone to take our order and the employees that weren't doing anything just walked away. read more

The guy handing out orders was so nice. He knew I'd come in with 2 kids (they are kiosk only due to insufficient staffing) and thought I was waiting on spicy nuggets and worried I'd ordered wrong bc most kids don't like spicy. Then when he got to my actual order he got it all right and even made sure my kids had identical toys so they wouldn't fight bc he said he knows how that goes haha. I enjoyed my lettuce wrapped burger. The kids also had fun guessing the mystery Fanta flavor! read more

They are usually slammed because they are the decent fast food chain. Peoples vacations typically don't leave room for patience and everyone in Moab is usually on Vacation. They usually have a stack of people in line and are dealing with everyone's entitlement issues. I was listening to people order In the end everyone is trying, my spicy chicken sandwich was made correct and my frosty was great. read more

2 stars for the accuracy and freshness of the food. But service is EXTREMELY SLOW. Ordered on the mobile app and still waited over 25 minutes for our order (dave's double, spicy chicken nuggets, and chili). read more

This restaurant is TERRIBLE! We went through the drive thru and thought we would grab some dinner and then head back to the Hotel. Wrong choice. The drive thru (June 28th...4:30 pm) employee has no business interacting with customers..no greeting, no thank you, no smile, no have a nice day, no would you like some Ketchup! Food was ok but expect WAY better service. If I was the manager I woukd either remove her from the drive thru or minimum retrain! Won't be going back there and will make sure I let everyonebi know that is looking for a burger to avoid this Wendy's. read more

The Moab Wendy's down the list for getting good Fresh food . Stopped in today because I only had an hour between tours. I told the girl on the speaker I wanted a #6 ( spicy chicken sandwich meal )with lemonade. After she got through the sizes she asked what I wanted to drink. I guess listening is a lost art. Ok got that done. Pulled around the corner 10 minutes for the 1 car in front of me. Finally got to the window. Paid got my order started to drive home. You know stick my hand in for that first fry. The fry box was just a soggy mess of greasy limp mass in the bottom of the box. 2 stars cuz they got the order right for a change and the lemonade is always good read more

Walked up to the counter to order and the moody lady told me to use the kiosk on the wall to order. 2 of them weren't working and the other one, someone was using. I don't work for Wendy's and I don't need to spend my money at Wendy's. See ya! read more

Terrible service. I went here for a late dinner after a long day of driving. The kid taking my order didn't even let me finish my order before telling me to pull forward. When the manager came to take the rest of my order she was EXTREMELY rude. And when I got my food it was cold and bland. This is a sad mark on the Wendy's franchise. Shame on you Wendy's Moab, shame on you read more

You would think in a town of mom and pop restaurants, wendys would try harder... tried a "special" burrito, soggy bacon, old soggy potatoes and a mushy wrap... try anything in town besides these guys. horrible food read more

Gross. Gross. Gross. Restaurant was filthy, staff was gross; dirty & slovenly. Just ordering a frosty was a major deal that took almost 10 minutes even though there weren't many people in the restaurant. Recommendation: stay away at all costs read more

Drive through service is very rude. I arrive at 8:30pm today,very hungry, kids in hotel are waiting for food, they want burger and looks like Wendy's is the only choice in this small town. When I arrive, I told them I need couple of minutes to study the menu as I have 6 people to feed(I am the only person in line). However, they are not responding anymore, lateron, a lady walked out with trash bag and told me: we decide not to serve you... What the heck this is the way they treat their customers. The only reason I still give them 1 start now is this is the only way to show my review, what they deserve is negative 5 star!!!! read more

Just went through the drive-through and waited 20 minutes the kid taking the order didn't even know how their freestyle machine works then told me to pull forward and never brought out our food. I had to go back inside to get my money back. Seems like he's found the right line of work for the rest of his life because at that education level he's not going much further. Sunday, June 7 4:30 PM. read more

My kids love Wendy's so we acquiesced. After watching a woman shove the trash down in the trash can with her bare hands and then continue to handle cups, I was immediately put off. Food was room temp at best. Don't waste your time or money. read more

Can you give 0 stars? Did an online order so we could grab something quick on our road trip Upon arriving, the dining room was closed so no way to go inside & grab our order. Had to wait in the drive through line, which was impossibly long: 35 minutes after our order pickup time. Putting in the online order didn't even help since they didn't prepare the order until our place in the drive thru line came up The reason for the delay is they are short staffed. They clearly need to offer higher wages to convince more people to work here or close the restaurant read more

Very poor service. Cashier actually stopped taking orders at the counter for 15 minutes. Numerous customers walked out . Several employees just stood around doing nothing Never have I ever seen this at Wendy's. read more

What's not wrong with this Wendy's, watched them mess up three orders in a row then our order. When we tried to fix it they got an attitude with us and were very rude. Terrible customer service DO NOT GO read more

Terrible service, food is what you'd expect and the accuracy I'm sure depends on the day. Many things weren't available. Skip it.

Poor customer service, lady who took our drive-thru order had an awful attitude and was impatient, despite no one being behind us

Unfortunately I will need to leave this review. I am not happy for doing so and it makes me feel bad about it, however, I witnessed some disturbing events at this Wendy's store on Main Street in Moab Utah. I placed a mobile order and when I arrived for pick up, I saw an employee leaving the bathroom while buttoning his pants with his gloved hands which I didn't see him changing afterwards. Not a good sight nor professional at all. The person preparing the food was NOT wearing a mask. Even though we are in the middle of a pandemic of a deadly virus. My food was prepared by an employee who was not wearing a mask and was talking all over my food the whole time. When I spoke to another employee, who was nice enough to hold the door for me, he said and I quote "that's impossible, everyone needs to wear a mask". He then asked who it was and said he was gonna take care of it. Funny thing, everyone was wearing a mask besides this person who was preparing the food and EVERYONE was seeing him without a mask and not caring at all. A couple of other employees were also wearing a mask BELLOW their noses. Also not ok! To be fair, the guy was wearing gloves, however, he was touching the order screen with the same gloves he was preparing my food, same screen another employee who was NOT wearing gloves and was just working the cashier AND the guy from the bathroom touched too. Come on!!! I contacted customer service and they said they will follow up w the manager about it. My understanding is that the manager should never let it happen in the first place and if an employee is not following the rules is solely the manager's fault for not training them properly. I believe the whole team needs be trained about covid protocol and professionalism regarding their behavior inside the restaurant. Besides those issues, soda machines were out of most choices, but honestly I rather not have soda and not get COVID19 as well. Needless to say, we will be getting our take out from somewhere else for the time we are visiting Moab. My husband and I have not tested positive for covid and I hope we stay that way. I also hope nobody else get sick because of this particular store. I'm Tatiana and I'm posting it from my husband's Yelp account. I have posted a photo of Wendy's employee preparing food without mask in case anyone needs more proof read more

Wendy's - No mask? - Burgers Near Me - Moab, Utah