Stopped by here to get a quick pick-me-up meal for some family staying in the nearby hospital. We got our order quickly, but they did not get it right. We were missing an item, despite clearly ordering TWO of the items, and were made to pay and wait for their mistake. Other than that, food was good and we were on our way quickly. read more

Place was clean. The young lady was a sweetheart. The food presentation is excellent and let's face it. It's fast food so they did very well. They have the fancy Coca-Cola machine so I'm coming here from now on instead of Burger King read more

The new grilled chicken wrap was ok. Looked like it had been thrown together. They gave us 3 drinks and only 1 straw in the bag. We had our food all but thrown out the window without saying anything, then they left as quick as they came without a chance for us to ask for another 2 straws, so we sat at the window until the crew finished having a lovely conversation over the headsets and noticed we hadn't driven away. We asked for 2 straws and left. A little down the road we noticed we didn't have a fork for the salad. A pretty interesting experience, but I can't say it was a good one read more

Don't like to use kiosk. After 15 minutes we left because no human would help us. People to people works. Went to chick fillet instead. Very polite service. read more

Been a minute since I had something sweet so I ordered the pull apart Cinnabon should've been called "hold tight CinnaRock!" dag gone CinnaPuff yall knew it was old dry and thru had me line 20 mins for that crap. Are yall ok up there moving slow, holding the line. Cant handle the heat stay out the kitchen!! read more

Well it finally happened. The last Wendy's in the area decided to close its dining room - so people can either eat in their car or take it home and eat it cold. When will management realize that the employees are deliberately driving away customers because they don't want to work ? What difference does it really make to close the dining room? So they can separate themselves from customers and not have to face them. If you drive customers away they eventually get tired of coming. It's not because the business isn't there. These restaurants have been in business for decades. An entire customer base doesn't disappear overnight. It's the employees and their management deliberately killing the business. Trouble finding employees? Funny that chic fila, Zaxbys, whataburger, and McDonald's aren't having any problems. read more

Stated time of opening was 9 am. Did not open. Several people tried the door and were signaled to drive around. What's up with that. Well we did and of course an error was made in our order. How does Wendy's corporate put up with this!? read more

My salad was very good and the one dollar soda was perfect. I ordered the apple pecan salad and the cherry sprite. Everyone girls and guys have nice hair. read more

Spicy chicken sandwich... yummmmmm. Drive through was quick... people were Very nice... and the food was hot (including the fries!) Spicy chicken sandwich... This location was right next to my hotel so it was seriously convenient. Spicy chicken sandwich... (subliminal messaging) Everything was just what I ordered, it was fast, it was hot... they were nice... what more do you want from a fast food joint? Spicy chicken sandwich.... yummmmmm! read more

Been coming to this Wendys for seven years.. The older Latino ladies who used to take your orders were great, unfortunately they are not the ones taking your order anymore, instead it is this arrogant condescending interrupting lady taking orders now. Can't even get through your first part of your order without her interrupting you in some loud tone. Then when she repeats your order back it's wrong because she interrupted you halfway through your order. When things are out of stock she says it in a demeaning way like you should've already known they did not have medium cups. I'm going to go back there one more time and if she still the lady taking orders I will never order from there again and I would assume treating customers this way other people will not want to go back either. Ridiculous that they would even put her on the microphone. How are you treat your customers is how you keep your customers, even in a large corporate setting. read more

I visit this location is great great great food and Reina is the best. Reina is the best. Reina is the best. Reina is the best. read more

Wendy's - Reina take my order always happy - Burgers Near Me - Alpharetta, Georgia

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Rude every time I visit. Very dirty establishment. I got a roach in my food like the other two reviewers.

I pulled into this Wendy's drive thru and sat there for 5 minutes. 5! Nobody ever came to the speaker to help me and take my order. There were no customers in the lobby and I was the only car in line. After waiting 5 minutes with no help, I pulled around to find the workers just standing their socializing with each other not even attempting to help me. Won't ever try to come back here again. This was ridiculous and unprofessional. read more

They were very rude when I went inside to order. I had wanted to pay in cash which is why I went to the counter and the lady said I needed to go in kiosk to order. I asked her even if I wanted to pay cash? She said well I don't have anyone up front when there were several employees that I saw that could've taken my order. Then before that we were in the drive thru and we had ordered a frosty key tag and never received it. The guy working completely ignored us and rolled his eyes while trying to get his attention. Left immediately after and did not even order with them. Very very rude. read more

6:00 on a Saturday and the dining room is closed and the drive thru is stacked with cars. I'd bet the GM doesn't know the employees are closing the dining room in prime time dinner hour. read more

Just needs to be said .... S L O W service ! Very slow Need more words to post this review Still waiting 20 mins after coming inside as the cars were around the building - at lunch hour Appears understaffed read more

Roaches roaches roaches is all I can say I love eating Wendy's it's one of my favorite restaurants but this particular restaurant was not clean the cashier was very rude I bought a Dave's peach lemonade and when I went to take a sip I seen there was a roach in my drink it looked as if it came from the ice or from the mixture itself. I brought this issue up to the cashier and she/he looked at me and shrugged their shoulders and said ok. I asked to get my money back and she proceeded to say I'd have to wait in the back of the line that was already out the door. I'm throughly displeased with this location all the way around I will not be returning back here. For my other readers STAY AWAY read more

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Place is bad. They said only mobile orders and no eating outside. This place is bad. The bathrooms are discussing. Never go here. They just walk around doing nothing. I saw them spit on the floor. Very discussing don't give here. I'm telling you read more

This Wendy's can't get a simple order correct! How hard is it to make a cheeseburger mayo only??? It's not rocket science!

I eat at various Wendy's at least once a week and one of the places that I go to is the Wendy's on Mansell Rd. in Roswell, GA. It used to be a great Wendy's but lately they have gotten my order wrong a couple of times and the help has been argumentative, unfriendly and unhelpful. Let me explain how the last three visits have gone so you (corporate office) can understand. About 3 weeks ago I went there for a drive through order. I always get fries, a cup of water and a Double Stack with only lettuce, tomato, mayo, unions and pickles and have learned to watch the order board to make sure they get it right. On this visit when I got there a voice came over the speaker that simply said "OK" instead of Welcome to Wendy's or something nice. I passed over that and said I wanted a Double Stack with only lettuce, tomato, mayonnaise, pickles and onions. He puts only 3 of those items on the board. I told him to please add the other items. He said they are standard implying they will come automatically. I asked him to please enter the full order. At this time a manager comes on and tells me to come around to the window and she will take care of my order. I pull around and she tells me that the order will be $4.54 (or something like that). I ask if it will be right. She say "Yes, I'll make sure it is." I pay, get my food and when I get home, the sandwich is wrong. They have added ketchup which I don't like and didn't order. If the first guy would have simply entered the order like I gave it there would not have been all the back and forth, the food would have been right and I would have been happy. A week later I go there and order the same thing and this time it all went as it should have. When I went to the window to pay the manager was working the window and I told her about the problems the previous week. She said next time you come here tell them that she said to give me a sandwich for free to make up for the previous weeks errors. I thank her and leave. She was very nice, friendly and competent. Today at 5:15 I go there again and started the order and once I had given the items to put on the burger, I told the person taking the order that that hamburger was supposed to be free per the manager a week ago. At that point a different manager from the one a week ago came on and was annoyed that I had not told them the hamburger was a free one BEFORE starting the order. I told her I didn't know that I should have. Then I went to the window to pay and the young lady taking the money said "that will be $4.54 (or something like that). I said that is not correct, that the sandwich was supposed to be free. At this point the manager appears and says "I've already taken off for the fries. I said that she hadn't and besides that I was supposed to get a free sandwich, not free fries. At this point she is being very rude and offensive. She corrects the order and walks off without saying anything. When I get to the window I get my order and ask to speak to the manager. When she comes I simply ask her why she and the other help there is not friendly and helpful.... that all I want to do is get my order as ordered and enjoy it but all of the arguing ruins my meal. At this point she starts telling me that they are busy and are just trying to do there jobs and they don't have time for difficult customers like me. She then starts in on how I ordered wrong (didn't tell them the sandwich was free before starting the order) and I interrupted her and said "How would I know how to do that? I have never ordered when an item is free and no one has ever told that I should start off telling them the sandwich was free to which she said "No one should have to tell you that. You should know that!" This Wendy's is suffering from some but not all marginal people in management positions whose attitude allows employees to be marginal as well. If corporate doesn't turn this around I and many others will quit going to this Wendy's. Read some of the other reviews. I'm certainly not alone in thinking this place is in need of a good flushing. read more

I just ordered a large chili at the Wendy's on Mansell Road by Northpoint Mall in Alpharetta. I wanted sugar cookies but the last 10 times I've been there they didn't have them and they offer no apology for not having an item prominently displayed on their menu. But it's the overall "vibe" of the place that is going to stop me from going there. I think I'm going to start cooking my own chili. It's very sad the way they act annoyed that you are there and want to place an order. What ever happened to "welcome to Wendy's - May I take your order"? Nowadays you get a sad sounding "hello" after you have pulled up to the speaker and waited in silence for someone to acknowledge you are there. You place your order and all they can say is "is that all" and tell you the amount - no "thank you" or nothing. Then they take your money, make change, don't offer a receipt, no smiles, then you pull to the next window to see 4-5 people standing around looking stupid further acting annoyed that they got to hand you something, again no smile, no thank you, no please come again, NO CUSTOMER SERVICE! Now I have lost my appetite dealing with these sad, sorry folks. I am going to stop coming here. You people depress me. read more

Not sure how you can mistake a classic chicken for a bacon double classic (by the way, I don't eat pork and can't eat any dairy). Then when it's brought all the way back to just fix the order, I want even mad at the mistake. If I could have eaten it I would have, but we encounter an argument at the counter.. it's not my fault you misunderstood Classic Chicken for a Bacon double Classic. The Mgr was nice enough to step in and handle the mistake. I wish he would have checked out the replacement. Still didn't get a classic chicken. They gave me a crispy chicken with a chicken patty that looked like it had been under the heat lamps for hours. I threw it away and gave up. I understand a simple mistake, but what followed.. I'm going to miss you, Wendy's. read more

Advertising lobby open and not opening . I may stop going to Wendy's all together as all their stores I've gone to have been this way.pay your employees more so you'll get more workers so you can open your doors? Seems pretty self explanatory read more

Asked for it fresh and I'd wait I still got cold food like. Gave me cold fries and a dry ass sandwich like we pay for this stuff why can't we get what we ask for. I used to work in these places and it's just way more annoying when it happens read more

Food is typical Wendy's but get your food to go. The restaurant is a disaster. As soon as you walk in you can smell that it's not clean. No ketchup in the ketchup dispensers and the Freestyle Coke machine has NO COKE and the tables a filthy. This will be my last visit at this location. read more

I love Wendy's Because there food is so good! I really hope that every worker there is having a blessed day, When you hear this from a 12 almost 13 year old that's when you know its good! WE ALL HAVE OPINIONS read more

This Wendy's has finally finished its remodeling, and it looks great! The location is right off of Mansell road; it's across the street from Joe's New York Pizzeria/uBreakiFix/Lowe's, etc! So it's very convenient for almost anyone. The food tastes great like any Wendy's would, but both times I've been here I've had something mess up my experience. First time, it was just super slow. The second time, I had ordered a large meal combo and received medium fries with it (but the receipt showed I had paid for large fries). I had to go up to the front and have them make it right. The problem was that I was in a rush for a lunch break, and this took up even more time. It's still a good Wendy's though, and I will give them another shot. The remodeling looks great! read more

Wendy's - Remodeled inside AND out! - Burgers Near Me - Alpharetta, Georgia

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A Wendy's is a Wendy's is a Wendy's, right? WRONG. This location is great for business workers or anyone in a rush. Especially if you work in Sanctuary Park, it is super close by and is right turns all the way back to the office! What I love about this location: 1. One of the fastest drive thru's I've ever been through. Most times I hardly have enough time to take out my credit card between the time that I order and the time that I pull up to the cashier. 2. If you're dining-in, then it has lots of two-table seating for awkward business folks trying to grab a fast lunch and eat by themselves. 3. The decor is really upscale for a Wendy's. It has a very natural feel with lots of light colored wood and plants. Not so great: 1. If you're dining-in, the line can be rather long because they focus their energy on servicing the drive-thru orders. 2. Service when you dine in can be spotty. read more

I stopped by this location after driving around for lunch today ( I am completely fed up with my new job's cafeteria ), as Wendy's is usually better (healthier??) than McDonald's and Burger King. What prompted me to do this review wasn't the food; it was the actual service..... which was slow. Very slow. I went inside around 1pm to avoid the long drive-thru, but I probably would have been served faster if I had just stayed in that line based off the lack of urgency the works showed. Seems like this location caters more towards the drive-thru than the patrons dining inside. I'll know this for next time. #Yelp100 read more

Fast service in the dining area during lunch. Joshua at the counter is a breath of fresh air!

Horrible customer service! Gave me ice cold burgers and rubber nuggets. When I complained and asked for fresh they just made me another cold as burger and refried my nuggets. The cook snatched the bag from my hands saying make sure you get the bag, they don't get shit free. I didn't ask for anything free just fresh. The manager basically called me a lie saying I'm on the table so it wasn't that cold. Food quality was horrible. He gave me a refund and told me not to come back. As if I would after being treated like that. If you don't like service jobs please don't get one! read more

If I could leave a 0 review I would! DO NOT GO HERE!! I was picking up for a DoorDash and as soon as I pull up to the screen a woman screams "WHAT" and I had said hello and then a man had answered, and I told him I was picking up and told me to come around. Once I pull around a guy is standing right next to the window drinking a drink and the girl was by the window and said the total and I said it was a DoorDash and rolled her eyes and smacked on her gum while the other guy prepped the food. My thought it the manager isn't around and they just slack and invite people over. DO NOT GO HERE! read more

I ordered one (1!) Large frosty at 9:40 pm through ubereats. Not only were they still "preparing my order" at 11:40, but I never actually recieved the damn frosty because the driver cancelled after I asked if it was melted (we're pretty sure he cancelled so I would get a refund instead of frosty soup). Last part isn't the restaurant's fault but I'm well pissed after waiting 2 hours for a SINGLE item that NEVER EVEN ARRIVED. read more

i ordered a single burger, fries, chicken sandwich, baked potatoe, the grub hub order was placed around 11am i didnt get it from grub hub till 115pm, its never taken that long from this location, the food wasnt that good, cold fries when i got it burger wasnt that great either,then if you call the wendys about where is the order they have a attitude read more

Okay ~ so only drive-thru service?? Was in line & sat for 10 minutes with no advancement.... Actually called inside to make sure they were open. YES, they were open & WOW, they are seriously NOT fast food!! read more

I was expecting this to be like my previous Wendy's experiences where sometimes you have to wait a little bit for your food. This Wendy's is the opposite. We ordered three huge orders which were ready, fresh, and perfectly CORRECT in under 30 seconds! Girl up front behind counter was very friendly and nice. Great experience on 4/15/2018 at around 6:15 read more

I went through the drive through. I ordered the fish, cod, small combo with fries and a small sweet tea. The fish sandwich was missing the pickles and the lettuce. Plus they over cooked it. It was tough to chew. I will not go back there again. read more

What a joke! Sat in the drive thru for over 10 minutes to only learn that they are completely out of hamburger & salad! Really?!??!? What a joke, get it together! read more

Tonight around 1136 PM, I went to Wendy's and received the worst customer service by an AFRICAN AMERICAN female. I have never been treated like this in my life all because I wanted Chicken Tenders 24 minutes before they closed. She was so rude and used lots of profanity. "She stated that she didn't give a Fuck, that if that's bitches say anything to me I'm going to go off. After, she came to make our drinks she rolled her eyes at us and then told the other guy to give us our food because she didn't want to. At that point we asked for a refunded and she threw the food on the counter and SAID BYE BITCH BYE. She should not be working at an establishment with this attitude. I'm a paid customer and I treated everyone with respect and for me to be treated like this is a disgrace. If the DM, Manager or owner see this post please reach out to me. read more

FIERCE FRIES AND FROSTIES! I was drawn to this Wendy's because I was very thirsty and needed something more refreshing and substantial than water. I wanted a vanilla frosty which I usually allow to soften before enjoying it with a straw like a cool vanilla milk shake. It hit the spot!. In addition to the frosty, I also ordered french fries. Delish! I must give a "shout out" to the new fries at Wendy's. Now, I haven't eaten fries at Wendy's in years so this might not be big news to the rest of the world but it is to me. I was elated! First of all the fries taste and look like potatoes without any weird or "added" taste. They were just the right width and deliciously hot. I love a good french fry with the "skin on". The secret to great fries is to ALWAYS order them without salt so that they have to be made fresh. They will be super hot and not drowning in salt. If you want salt, you can just add it yourself. Even though we had to wait for those fresh fries, service was surprisingly fast, polite and efficient. A good choice! read more