Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Great customer service at this regional bank which began in Montana and has been growing ever…read moresince. All the tellers and new account Managers are friendly and want to earn your business. I miss the original branch Manager Lynn however the new one is also very nice. Locations all over Oregon and throughout the West. I made the decision I wanted to become a First Interstate Bank customer after a great experience talking to a new accounts receptionist in Coeur d'Alene, Idaho when visiting two years ago.

I have been a member for about 40 years and have only good things to say about this bank and staff…read more They helped me when I was scammed. They have provided loans when I needed them and are always courteous and helpful.

Exceptional service and assistance in learning how to manage accounts better, also really like the…read moreearly drive-through. So pretty nice.

They have been extremely helpful over the many years that I've been with them…read more Good listeners with thoughtful, timely suggestions. The are always prompt in their responses as well as empathetic & compassionate when times get tough.

OK, I haven't been here a whole lot but Teresa at the front desk is wonderful. She was really…read morefriendly, competent, knowledgeable and when I had a hiccup with an IRA transferring in from another company she knew exactly how to fix it. Plus the Schwab trading fees are really low :)

I called to make an appointment and on short notice I had to reschedule a few times. They were very…read moreunderstanding and let me come in anyway. I met with Dave Zech regarding getting a few different types of insurance and he was very professional and explained everything to me in detail. He let me know my options and even got me lower car insurance. Ya can't beat that. I'm very, very pleased with the outcome of my appointment and I highly recommend Dave Zech at his State Farm location.

Unhappy with your current State Farm agent and want to stay with State Farm but change agents?…read moreDon't bother contacting Dave's office. They will not return your call. I can only assume they have so much business, they do not need yours. I contacted them through their website and got a quick reply, then nothing. So I called the office and explained my situation, then never heard from them again.

I have been with this CPA for 10 years and I've paid them tens of thousands of dollars. The…read morereceptionist and the people who work there are incredibly rude and refuse to give me a simple phone call when requested. I would never recommend these people to anyone. They are far too busy to care about you.

Jessica Bonin is a great CPA. She gets it done fast and gets it done right . Professional.read more

We just went through the process of purchasing a home and were referred to Nancy Meston with Guild…read moreby our realtor. We called her right after meeting with our realtor for the first time and have been in regular contact since. We are first-time homebuyers so we had no idea what we were doing and Nancy took the time to answer all of our questions, of which there were many. Nancy checked in with us regularly and called as soon as she had any news for us. Nancy is incredibly knowledgeable about all things mortgage-related. If she didn't know something, she found out and told us immediately. She is incredibly thorough and took care of everything for us. We really only had to sign paperwork and decide on a rate, the rest Nancy took care of. She is also a complete sweetheart and we loved working with her personally. I will definitely be sending my friends to Nancy when it's their turn to buy a house. If you're looking for a mortgage broker, definitely go with her!

My house closed yesterday and now is the time for a shout out to Ladelle White and her team at…read moreGuild! They were extra hardworking from start to finish-processing preapproval letters ( thanks Julie Stouder!)for offers practically 24/7. It took five offers before I found my house. The mortgage approval process was smoother and less hassle than some cars I have purchased! Jake White worked with us on the conditions up front to make everything easy for the final underwriting. I cannot recommend this team more! Thanks everyone!

I had to look up insurance companies that insure very specific things the other day. Found a…read morecompany, went to their website to find an agent near me. After calling three numbers, this was the first to answer the phone. So I thought I had a winner. Boy was I wrong. I gave an employee (I forget her name, but it was a woman) all the info necessary. She said she'd get back to me that same day, or at the latest, the following day. Three days later, I had to call her. This made it pretty obvious the company didn't want my business or my money. She said she "couldn't find a market" for what I needed. Okay, what does that actually mean? "It means there is no market," according to her. This explained literally nothing. I legit had to use Google to figure out what that meant in plain English and how to proceed from there, because she clearly wasn't interested in helping me. I then called the insurance company directly, and thirty minutes later, had a policy effective that same day. So clearly this agency didn't work very hard to "find a market" for me. Funny how I could find one with one singular phone call, but someone with access to all companies out there couldn't find anything. Which is sad. I tried to help support local by going through an agent, but it just didn't work. Customer service and insurance agents working for you are a dying breed, and clearly that concept really is dead here. Would I return here? Absolutely not. In fact, if I need insurance companies again in the future, I'm returning to this review just to make sure I don't waste my time with this agent ever again. It's disgusting when companies make it hard to support local.

Amazing company. I was under-protected for years as a business owner and my insurance company…read moredidn't even know what insurances I should have. But Kelly and her team do! If you own a business, call Kelly.