I had to look up insurance companies that insure very specific things the other day. Found a company, went to their website to find an agent near me. After calling three numbers, this was the first to answer the phone. So I thought I had a winner. Boy was I wrong.
I gave an employee (I forget her name, but it was a woman) all the info necessary. She said she'd get back to me that same day, or at the latest, the following day. Three days later, I had to call her. This made it pretty obvious the company didn't want my business or my money.
She said she "couldn't find a market" for what I needed. Okay, what does that actually mean? "It means there is no market," according to her. This explained literally nothing. I legit had to use Google to figure out what that meant in plain English and how to proceed from there, because she clearly wasn't interested in helping me.
I then called the insurance company directly, and thirty minutes later, had a policy effective that same day. So clearly this agency didn't work very hard to "find a market" for me. Funny how I could find one with one singular phone call, but someone with access to all companies out there couldn't find anything.
Which is sad. I tried to help support local by going through an agent, but it just didn't work. Customer service and insurance agents working for you are a dying breed, and clearly that concept really is dead here.
Would I return here? Absolutely not. In fact, if I need insurance companies again in the future, I'm returning to this review just to make sure I don't waste my time with this agent ever again. It's disgusting when companies make it hard to support local. read more
