I have been insured through State Farm for the past 25 years, and I can attest that not all agents…read moreoffer the same level of service. Anne has saved my family and me a substantial amount of money over the years. She is transparent, honest, and consistently provides knowledgeable and professional assistance. I have complete trust in her, and I confidently recommend her services to all of my friends and family.

Best State Farm office in the city! Always have the best customer service, and get you incredible…read moredeals on your insurance!!

Horrid. Stay away! I put in a call to have my drier worked on. I, clearly, have 'Appliance Plus'…read morecoverage. The representative can see it but can't do anything about it, telling me over and over in broken English that my contract doesn't cover washer and drier. I have been on the phone now 19 minutes with no resolution. I don't have a problem, generally, with offshore call centers. But this person's English was truly terrible. I had to ask her to repeat herself multiple times. Totally unimpressed with this company. We WILL NOT be renewing when our current contract expires.

Run around and delays - service that is covered still cost you almost more than you can get it done…read morefor. Long delays - off shore customer service that disconnects you and while polite is ineffectual and not timely actionable. What they advertise is not what they deliver.

I have been with State Farm since I was 16 so roughly 45+ years. Jeff Krier is an amazing agent. We…read moreswitched to him roughly 6 years ago and he is extremely attentive and is an incredible insurance agent always look into help or save us money. Thanks for everything Jeff

I went to see Jeff because I was thinking about switching agents. Before I left I asked him if I…read moredecide to switch agents how would that work? He said all transfers had to be initiated by me and through my agent. He said he would not even take me as a client unless I sat down and spoke to my agent. I told him that was good and that I intended to speak with my agent and that I had a lot to think about. Before I even got home he had written my agent, told her I wanted to transfer to his office, and asked her to initiate the transfer. I had an email from State Farm 5 minutes after I left his office saying I had requested to switch agents. At no point did I tell him I wanted to or was ready to switch to his office. Starting out with multiple lies and being deceived did not sit well with me. I had to spend the next three hours reversing the transfer that I never authorized, never initiated, and never asked him to speak on my behalf. Such a huge waste of everyone's time and energy.

Looking for a dose of complete disrespect? Look no further! Try getting an explanation of their…read more'2 policy minimum'. It's absurd. I was welcomed at Progressive with open arms!

I've gone in many times before and they are always very respectful and friendly and we run through…read moremultiple companies to find the best auto quote for me!

Well - Steve Lamper and Leslie Thomas have been working…read morewith me on transitioning. I've been working in here for about a month. Their customer service is the best. They are old school style insurance agents and they care an awful lot about their customers! They were so concerned about the customers as they transitioned to REMOTE OFFICE. I know the feeling. But gosh you two- they will be fine. Working in the same office was a blessing for me. I never would have guessed that the ONLY in person continuing education class I attended - would lead to Steve and the rest is history. I met Steve in 2013- he is unforgettable. Love you guys both.

Steve was awesome. He was a good listener and worked to find me an awesome rate that was within my…read morebudget. He didn't try to up sell me on stuff that I didn't need and was able to get a rate that beat all the major insurance companies. I will be contacting house of insurance first for all my insurance needs in the future.

The company is extremely hard to contact and resolve claim issues with. Stay away from them.read more

Jason Stefely's State Farm office has amazing customer service. I moved 100 miles away and kept…read morethem as my insurance agency because of their eye for detail, the way they look out for me, in their amazing customer service. They called me out of the blue the other day to review my policy with me which ended up saving me over $150 a month. This is a quality company and has quality stuff.

Margaret is one of the nicest agents I work with. She is very kind and is always willing to help…read morewith everything I need. If you are looking for life, auto, or home insurance I recommend calling or visiting this office.

Excellent service. Courteous and very helpful. Danny was terrific!!…read more Recommend this office extremely highly. Do business with them!

Go somewhere else. I REPEAT, GO SOMEWHERE ELSE…read more I can only think of two reviews that I have ever posted that have been negative. One was an extremely dirty sushi restaurant and another was a shady used car dealership. It's a bummer, but here in number three. I have been with Allstate since 1985 and with Rich Ruhl Insurance since he took over the Eugene office in the early 90's. For many years, I felt that I received good service. His staff has always been super friendly and it seemed like they tried to figure out ways to save me money. As time passed, my wife and I moved to Portland and accumulated a few additional rental properties along with the usual cars, boats, motorcycles, RV's, and at the same time always maintained an umbrella policy. I felt that the number of policies I carried with him helped a bit as to my level of service. However, in the past four or five years, I've started to sense that Rich and the folks in the office were not always telling me everything I needed to know or what else I could do to save a dollar or two. I also sensed that the office was growing rapidly causing them to rush and not pay attention to detail. It seemed like I had to keep asking more and more questions to get answers and I started to feel like I was not getting a complete answer. I come to find out that I wasn't. I have several examples, but two of the glaring ones are: 1) Insurance Scores: This one is HUGE. Each and EVERY TIME that I spoke to Rich or his staff, I would ask them if there is anything else that we can do to save a little. Almost always, the answer was "No, everything looks good." After speaking with two other Allstate agents in two different offices, I come to find out that Rich's office had not checked my insurance score in over 10 years. As someone who does not understand the nuances of insurance, I had no idea that this was something they should do nor did I understand its significant. With one click of a button (and a little processing time), my new Allstate agent lowered my car insurance by $344 a year. Let me repeat that, I SAVED $344 a year. That is huge in my book. I also found out that there is no harm/no foul when they re-check it. That is, even if your insurance score goes down it won't effect the rate. So essentially there is no reason not to periodically check it. But here is the real problem. When I mentioned this to Rich, he first stated, among other things, that updating these is just something he wouldn't normally think of doing. He actually said that several times during our conversation. Later in the day, after he realized that I had done my research and that he shouldn't have said that, he back paddled and shot me an email stating that not only is checking insurance scores one of the top three ways to save money but that his staff had mentioned it to me but I had refused to have it done. Wow. That blew me away. He tried to blame me, the client. Great example of good customer service. He had just admitted to me on the phone (which of course he will now deny) that re-checking the score is something "I wouldn't normally bring up." And in fact, he didn't during the many conversations I've had with him. And if you think about it, it makes no sense whatsoever. Why in the world would I or any client for that matter, if given all the facts, refuse to have a score updated if it would not harm them regardless of the result. His usual response that "everything looks fine" shows, at the very least, a complete lack of care for one of his first and oldest clients, and at the worst, seriously questionable insurance practices. Here is info on the importance of insurance scores. http://www.insurancescored.com/ 2) Homeowner/Rental Deductibles: Because of the insurance score issue, I started to do some online research I quickly discovered that, unless you are really cash strapped, most agents will recommend $1,000 home and rental deductible, not $500. This is because it is not recommended to make a claim for less than that amount. When I spoke to other agents with other companies, without exception, they all agreed. Rich had one of my properties at $1000 but had two other ones at $500. Now I suppose that you could say that this was my fault because I didn't notice the discrepancies. But even If I had, I wouldn't have understood that $500 was too low for me. Isn't that why we have agents . . . to notice these differences and then talk to their clients about them? Here is some info on deductibles and other ways to save money. https://publications.usa.gov/epublications/12ways/12ways.htm Bottom line, I saved approximately $411 a year by switching Allstate agents, not companies, BUT AGENTS. He just can't be trusted when it comes to making sure you're getting exactly what you need and at the best rates. If you'd like more detail, feel free to message me on FB with your phone number and I'll be happy to get back to you. John Poulson, Portland

Rich was awesome, was very helpful with my needs on getting flood insurance for my new house.read more