I never had an insurance agent who made me feel more well-cared for. Nicky was always available to…read moreanswer questions, assist with a claim, and review my policies for possible savings. Im only sorry that it took me so long to find her. She is stellar!

Last year, having been clients of Farmer's for over ten years, my husband and I, who are both good…read moredrivers with excellent credit, were shocked to discover that our insurance premium had climbed over $400 in less than one year. Nichole had no explanation for this, stating in email, "I wish there were better answers for industry rate increases Stephanie." Seriously, what kind of insurance agent isn't able to explain this? I'm not asking for you to be an actuary and delve into statistics; I'm simply asking for why you would drastically increase the premium for a middle-aged couple with good driving records and outstanding credit. Interestingly, she did suggest that I lower my comprehensive deductible saying, "... I know that is an increase [in the cost of the premium], however really it is saving you 400.00 if there is comp claim." I told her we would be taking our business elsewhere, and specifically told her to cancel all of our policies effective November 30th. That didn't happen, and I continued to be charged for one of my policies for another five months. When I discovered this error, I contacted them to correct this disturbing oversight immediately. The policy was cancelled but no apology was issued to me for the inconvenience or for being temporarily swindled out of over $200. I found it hysterical when, a month later, Nichole thought to email me telling me my "first renewal since you left Farmers" was coming up. Since I really only need to be contacted for legitimate business matters, I pressed her on this, asking what needed renewing since I no longer have a Farmer's policy. Her response? "Based on you leaving you [sic] current policy with your new carrier would be renewing." I just can't imagine doing business with such a poor representative of Farmer's.

Tiffany has for the second time in less than three months failed to return my phone call. This time…read moreI have waited 3 business days. My last inquiry was to add additional services to my account. I will be taking my business elsewhere.

Tiffanie Williams has been the best insurance rep I have ever had. She has always returned my…read morecalls and answered all of questions. I have more coverage now than I have ever had because she has gone above and beyond to treat me like she actually cares. I am tough person to deal with so it takes a great employee to keep me happy. Keep it up Ms. Williams

Tracy is everything a great insurance agent should be. I worked with her for two years until I…read moremoved out of state and she was absolutely fantastic. In today's Internet age I'm skeptical of the value intermediaries can provide, but after my first meeting with Tracy it was easy to see she was offering more value than I even knew was possible. She never hesitated to make herself available and went out of her way to understand my business. I highly recommend her and congratulate you on having found a first class agent.

Extremely knowledgeable in her field of expertise. Great…read morecustomer service. Has handled all my needs

If you need a great insurance agent that provides excellent customer service, look no further! I…read morehave lived in Eugene since May of 2013 and automatically remained with the same insurance carrier I had in Florida when I moved here. I received what could be rated as barely adequate customer service, but stayed the course. We are purchasing a home and someone recommended Nate Beckett to me at Farmers' for homeowners insurance. What a difference an agent makes! He got me better coverage for homeowners at a better price than the other carrier and he also got me better coverage at a lower price for my auto insurance. He is great at being available for phone calls and responds immediately to your calls. Cannot says enough great things about the level of customer service with Nate.

I have had Chris as an agent for many years. He has always had my interest in mind over any…read morecommission. He has directed me to services, coverages, etc. that saved me money and established coverage, or eliminated, coverage, that worked for me. I would highly recommend his services. John Marshall

He doesn't seem to know what he is doing. We changed agents to someone that knows what customer…read moreservice is all about.

Worked with Forest for my auto and homeowner policies and couldn't be more impressed. He was very…read morethorough and saved us a lot of money compared to our existing policies with another company. Nice, honest folks who answer all of your questions. I highly recommend this State Farm office.

Brooks always answers my calls and questions and knows his stuff. He recommended the right…read morecoverage for us and explained what was worth it and what was not. In addition to providing great product and customer service, Brooks really cares about you and wants to make sure you are taken care of. He went above and beyond to help me out when I was in a pinch. I can't say enough about his compassion and kindness. He is an amazing person.

Great personable service! In today's business world, it was so refreshing to deal with a…read moreknowledgeable person to answer and recommend services to me. I was with my other insurance company for over 10 years and I had Hayes Insurance quote me an apples to apples policy (auto and Home) to find out I have been overpaying as my previous agent haven't reviewed my file or needs for some time...saved some serious money!

I had to wait forever to get in...felt like the inquisition with all the bs... looking elsewhere…read more... done with that

Never returned phone calls when they said they would, accused us of lying when we provided all…read morenecessary returns and paperwork and we have tier one credit. They are inept and unprofessional, I wouldn't trust them now with an ATM receipt.