They have been extremely helpful over the many years that I've been with them…read more Good listeners with thoughtful, timely suggestions. The are always prompt in their responses as well as empathetic & compassionate when times get tough.

OK, I haven't been here a whole lot but Teresa at the front desk is wonderful. She was really…read morefriendly, competent, knowledgeable and when I had a hiccup with an IRA transferring in from another company she knew exactly how to fix it. Plus the Schwab trading fees are really low :)

Nikki is an absolute GEM, whose prompt and clear communication kept us organized and on track in…read morethe home shopping and buying process. Her attention to detail and sense of the market helped us be informed at each part of the process. It was her skill and savviness that helped us go under contract and move onward to a successful close. We are so grateful for her hard work and will enthusiastically recommend her!

I am pleased to recommend Nikki to anyone needing a realtor in the Eugene/Springfield area. From…read morethe moment I first spoke with Nikki, she made me feel heard and taken care of during a stressful transition, which included moving to Eugene from out of state. Nikki stayed in consistent communication regarding homes she thought I would possibly like and always promptly returned calls, emails, and texts. She also asked for feedback regarding homes we toured together so that she had a better understanding of my preferences. Nikki is a patient, positive, and caring person who also happens to be a knowledgeable and efficient professional. She never hesitated to give solid feedback when asked and had referrals for other professionals when I needed them. I would not hesitate to refer my friends to Nikki and I cannot say enough about how well she handled my journey in finding a home.

Christina at Metco has been our HOA Association Manager for years. Christina has always been very…read moreprompt with responses to questions and/or issues. When we have our meetings Christina is very professional and knowledgeable.

Metco made sure our property was meticulously fixed up before it was put on the market. We really…read moreappreciated this because the house and property were near perfect for the new renter. They really pay attention to detail, have excellent communication and really work in the best interests of both the owners and the tenants.

Rick Karr, the agent at this location, has been my financial advisor for 10 years now, a fact I…read morerealized with surprise as I started writing this review. For that entire time, I have been very impressed with the level of service from him and his staff. When I first came in, as a college student with modest assets, Rick was great about spending extensive time with me, discussing my financial goals, his investment philosophies, how the market and his office operate, and generally helping me feel confident about investing. In the decade since, he's always been thoroughly friendly, approachable, and professional, answering my questions, providing sound advice, and helping moderate my often naive enthusiasm. He's also been great about helping identify emerging opportunities and keeping a focus on long-term investing. The staff are great also - Thelma and Debbie are friendly and helpful, and they're able to address many of my needs themselves. They also never fail to get me an appointment with Rick within a day. I moved away roughly 6 years ago, but I've never regretted staying with Rick despite being 500 miles distant. Phone appointments go smoothly and office visits are truly friendly whenever I'm in town. Between holiday and birthday cards, the annual client appreciation bash, and the warmth and personal service from Rick and his staff, you'll feel like a fat-cat no matter the size of your nest egg.

I opened an ira at this office but I guess I didn't make the cut. Not long after I opened the…read moreaccount i was transferred to another office without my consent. Now I have to go across town to conduct my business! Everybody in the office acted so nice until then. They're just a bunch of 2 faced liars!

Adriel Gaines is a great financial adviser. We appreciate all that he has done for us and fully…read morerecommend his services. He has always been honest and trustworthy with us and is always friendly and personable.

Banked here for years in Eugene and Salem with no problems . Auto loan ,no problem. The website…read moreis pretty good too. Couldnt get a real estate loan though ,they are so picky about income source which is understandable..

Trying to get a reasonable answer from this place is like being trapped behind a horse in a…read moreroundabout. It keeps moving, it keeps producing something, and somehow you are still exactly where you started, only now the air is worse. Help is not really on the menu here. You get rules read over the top of you by people who have already decided listening would be an unnecessary complication. There are rules on the website, rules on the forms, and rules the people on the phone cite with the confidence of a priest rattling Latin at a smoke alarm. None of them appear to match. Point out that the rule being repeated does not apply and they do not stop to consider it. They just repeat it louder. Every person I dealt with was detached and reeked of condescending deafness, armed with a different laminated fragment of whatever policy they decided was in force that day. Their own form asks how many months you want to skip and offers you a 1 or a 2. Pick the 2 and they deny you for picking the 2. All that smiling language about Credit Unions and helping members turns to BS the moment a payment is late. The friendly little facade comes off, and suddenly you are dealing with just another bank that couldn't care less about your financial problem, trust me, make no mistake, because to them? it IS your financial problem. They make it perfectly clear that nothing you say matters unless it's "yes, I can make the payment now." Otherwise it's "let us know when the financial problem goes away." Be careful not to fall into a hole here. What looks like a helping hand may turn out to be a shovel.

Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Cary has consistently made me money!…read more Cary Richardson has been my Edward Jones advisor for the last 10 years and even through the financial crisis, Cary has been a consistent source of positive growth for my retirement savings. He has been proactive, letting me know what the market is doing, as well as prescriptive based on my financial goals - frequently interpreting the financial news and what it means to me and my bottom line. It is hard to know who to trust these days but my faith in Cary doing the right thing for me and my family has never been in doubt.

My first meeting with Cary was very informative and I felt no pressure to invest. He is an…read moreexcellent listener and provided more then a few perspectives that I never considered for my retirement plan. Mostly I enjoyed the options he provided, from a hands on approach where I can help manage my portfolio to an all hand off "let me take care of you" option that allowed me to relax. I was able to be honest with my plans and Cary gave me reasonable expectations and goals I should strive for. An A+ in my book.