They have been extremely helpful over the many years that I've been with them…read more Good listeners with thoughtful, timely suggestions. The are always prompt in their responses as well as empathetic & compassionate when times get tough.

OK, I haven't been here a whole lot but Teresa at the front desk is wonderful. She was really…read morefriendly, competent, knowledgeable and when I had a hiccup with an IRA transferring in from another company she knew exactly how to fix it. Plus the Schwab trading fees are really low :)

Nikki is an absolute GEM, whose prompt and clear communication kept us organized and on track in…read morethe home shopping and buying process. Her attention to detail and sense of the market helped us be informed at each part of the process. It was her skill and savviness that helped us go under contract and move onward to a successful close. We are so grateful for her hard work and will enthusiastically recommend her!

I am pleased to recommend Nikki to anyone needing a realtor in the Eugene/Springfield area. From…read morethe moment I first spoke with Nikki, she made me feel heard and taken care of during a stressful transition, which included moving to Eugene from out of state. Nikki stayed in consistent communication regarding homes she thought I would possibly like and always promptly returned calls, emails, and texts. She also asked for feedback regarding homes we toured together so that she had a better understanding of my preferences. Nikki is a patient, positive, and caring person who also happens to be a knowledgeable and efficient professional. She never hesitated to give solid feedback when asked and had referrals for other professionals when I needed them. I would not hesitate to refer my friends to Nikki and I cannot say enough about how well she handled my journey in finding a home.

We rented a house from Metco in April 2019 and moved out on June 28th 2020. The house was located…read morein the Whiteacre so it was old but we enjoyed it. We were good tenants, paid our rent on time every month, we only asked them for a couple of things the whole time we rented. One was for the heating unit that took about 4 months to take care of and a rat problem. When we moved in it costs us $2150 for 1st month and $4300 in deposits. When I put my notice in to move I had asked if we could use one of the deposits as our last month rent and Kim said no that those were for security only. Of course I asked an attorney and he said that is absolutely not true no matter how they worded it on the lease. Well that did not go over well with Kim's boss because he sent me a very long email stating that the lawyer did not know as much as he did. But in the end he said there was moratorium on evictions so it didn't matter. Why argue with a tenant that has been good to you and your property just to prove you were right?! Really ridiculous So I had asked Kim several times if we could use their cleaning crew so they will get exactly what they want, I finally talk to their lady and her proposal was it would take 2 people, 18 to 20 hours and it will cost me $1000. Well to my amazement I asked, 20 hours for 2 people huh? No thank you, I will find another company. I used "Maid to Perfection" and they were phenomenal!! The house was perfect!! I asked Kim if we could do a final walkthrough of the house so she could let me know at that time if it was good or not and her response was, "we don't do that". How in the heck can you charge someone something when you can't even take the time to come look at your product?! Anyway, we had over $2300 left in deposits and luckily we received $1700 of it back. My advice to anyone who is a renter, take pictures, videos and write everything down because these people will take advantage of you.

Christina at Metco has been our HOA Association Manager for years. Christina has always been very…read moreprompt with responses to questions and/or issues. When we have our meetings Christina is very professional and knowledgeable.

Rick Karr, the agent at this location, has been my financial advisor for 10 years now, a fact I…read morerealized with surprise as I started writing this review. For that entire time, I have been very impressed with the level of service from him and his staff. When I first came in, as a college student with modest assets, Rick was great about spending extensive time with me, discussing my financial goals, his investment philosophies, how the market and his office operate, and generally helping me feel confident about investing. In the decade since, he's always been thoroughly friendly, approachable, and professional, answering my questions, providing sound advice, and helping moderate my often naive enthusiasm. He's also been great about helping identify emerging opportunities and keeping a focus on long-term investing. The staff are great also - Thelma and Debbie are friendly and helpful, and they're able to address many of my needs themselves. They also never fail to get me an appointment with Rick within a day. I moved away roughly 6 years ago, but I've never regretted staying with Rick despite being 500 miles distant. Phone appointments go smoothly and office visits are truly friendly whenever I'm in town. Between holiday and birthday cards, the annual client appreciation bash, and the warmth and personal service from Rick and his staff, you'll feel like a fat-cat no matter the size of your nest egg.

I opened an ira at this office but I guess I didn't make the cut. Not long after I opened the…read moreaccount i was transferred to another office without my consent. Now I have to go across town to conduct my business! Everybody in the office acted so nice until then. They're just a bunch of 2 faced liars!

Adriel Gaines is a great financial adviser. We appreciate all that he has done for us and fully…read morerecommend his services. He has always been honest and trustworthy with us and is always friendly and personable.

Banked here for years in Eugene and Salem with no problems . Auto loan ,no problem. The website…read moreis pretty good too. Couldnt get a real estate loan though ,they are so picky about income source which is understandable..

There slogan is "meeting you where you are with a tenacious standard of service." When my mother…read morepassed away I went in to close her account which she had put me on. They hadn't processed the paperwork and froze her account. I had to bring her death certificate in to prove my authority. Tenacious my foot! Would not recommend.

Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Cary has consistently made me money!…read more Cary Richardson has been my Edward Jones advisor for the last 10 years and even through the financial crisis, Cary has been a consistent source of positive growth for my retirement savings. He has been proactive, letting me know what the market is doing, as well as prescriptive based on my financial goals - frequently interpreting the financial news and what it means to me and my bottom line. It is hard to know who to trust these days but my faith in Cary doing the right thing for me and my family has never been in doubt.

My first meeting with Cary was very informative and I felt no pressure to invest. He is an…read moreexcellent listener and provided more then a few perspectives that I never considered for my retirement plan. Mostly I enjoyed the options he provided, from a hands on approach where I can help manage my portfolio to an all hand off "let me take care of you" option that allowed me to relax. I was able to be honest with my plans and Cary gave me reasonable expectations and goals I should strive for. An A+ in my book.