I'm a business attorney. My clients routinely ask me where they should bank. I am never going to…read morereccoemnd B of A again. In fact I'm going to tell them to stay far away after today. This week, B of A's online system is terrible and their in-person bankers at this location in particular are shoddy. In this case, the online system could not process a very simple business banking account. The bank required an in-person ID verification. The bank never told her this, she had to proactively call and find out this information. The banker, Brice, required her to set an appointment after a week of flailing and inaction. However, Brice failed to ask my client to bring in all the paperwork he would need to see, and as a result my client could not open her account. Brice refused to take responsibility. He was only interested in telling us about bank policy. B of A is terrible in its own right, and this branch is not up to the professional standards of even the smallest businesses. If this is how they act when they're trying to earn someone's business it's hard to imagine how they'll treat customers from whom they receive no immediate benefit. Take your business elsewhere.

They make you wait forever, then hand you off to a dude who's a total jersey, says he knows…read moreeverything, then wastes your time while he asks someone else. He completely forgot to listen to our request and did 20 minutes on the computer accomplishing nothing.

Such slow service!!! Takes forever and TERRIBLE CUSTOMER SERVICE If I could give less than this I…read morewould. My experience at this bank was TERRIBLE. Mara was amazing she helped as much as she could and didn't everything she could she should be than manager of this place. I was verbally harassed by the security guard, talked down to and made fun of by him for my situation. Corbin the assistant manager was also extremely rude, and had TERRIBLE customer service he clearly did not want to help me the customer or care to even be for espy at the least. He came out didn't greet us didn't apologize and sternly said there's nothing he would do to help us. This branch is extremely inappropriate and I would never consider banking with chase again.

Chase bank needs to jump into the 21 century. My husband and I are account holders. My husband was…read moreable to enroll online to access our account. I, on the other hand, can not because I'm not the primary account holder. Why does that matter? Don't you think this is rather archaic? I have access to our other band account. Hmmmm. I needed to find an amount I paid for an airline ticket and had to go through my husband to check it out online. Really? Blows my mind

Unbelievable, made an appointment to pay off my home loan. I get in there and the loan assistant…read morecalls to get the payoff balance. She gives me a payoff balance of $380,XXX.00 on a scribbled piece of paper. I said, no that's not right. She then scribbles out a zero and then hands it back to be $38,XXX.00 and says go to the teller and she will help you pay. No apology of acknowledgement of her mistake. Then in the teller line, the couple ahead of me was trying to get a cashiers check. We waited in line for at least 10 mins, the tellers were looking around all over and even ran outside looking. I asked what was going on and they said we can't find the manager and she needs to approve their transaction. After 15-20 mins she come trotting in from her "break" while everyone was waiting in line. I was pissed, and she also was rude to me, not very apologetic either. This was the treatment I got after paying my home loan after 15 years. I will never go back there for anything. The employees are rude, clueless, and incompetent.

This place blows. The people here always harass me and employ deceptive tactics, then pretend to be…read moremy ally! I really wish they wouldn't ask whether I preferred to be called 'Zach' or 'Zachary' because it's none of their business! Also, the tellers and bankers seem like real robot-morons. There are always an excess of them walking around when the line gets really long. Yes, they can say hi, but God forbid they would man a station and get people out of there. Don't bank here.

The damage is done. Your rules caused this do not blame your employees. And keep your fake sympathy.read more

They have been skilled, patient, and kind in helping me navigate the accounts and finances after…read morethe death of our parents. I've been a member for over 30 years and have never been disappointed.

Called the Oakway Branch to find out about opening an account and obtaining rentals of safe deposit…read moreboxes. First person to answer the phone didn't know availability of the larger boxes and transferred me to Dave, the manager. He went to look to see the availability of the various size boxes and never came back to the phone at all. After 31 minutes of music (while I cleaned out my desk), I decided that this was NOT a bank from which I could expect much. Going to bank elsewhere!

I went to the gateway branch today and what to my surprise does the teller offer me - popcorn! I…read morelove it! I'm terribly sorry that I didn't get the tellers name, because she was an absolute joy. Smiling, excited to offer the popcorn and provided prompt and courteous service. Umpqua bank is wonderful, absolutely wonderful!

This place has gone down the toilet from lying and misquoting payments on my heloc and more than…read moredoubling them, to not answer the phone and now outsourcing to call centers that can do nothing

Closed Friday 9/20/24 at 4 pm for "system maintenance" and they won't re-open until Tuesday! An ATM…read morecash deposit wouldn't be recorded until Tuesday. What on God's green Earth are these people thinking? Obviously not about their customers. I work in IT so I know this is poorly executed.

I don't understand the negative reviews. I have always been treated well here, People have gone out…read moreof their way to help me and a friend with a disability with whom I have visited the office. No one has ever been impatient or dismissive or annoyed. We have always been helped promptly by a pleasant, competent person.

takes your money and gone work out a deal for late fees and one missed payment nope still takes…read moreyour car horrbile people

This place rocks!! Very attentive employees, always answers my questions, and Vicki is a top-notch…read moregal! She will handle all your banking needs! Love her!!! The whole crew is great! Cannot go wrong banking here.

True local bank, so much better service in all respects than any of the bigger banks. Can't…read morerecommend them highly enough, especially Jeannette - she has been so helpful so many times for our business. Just the best.