Do you remember when banks knew their customers by name. Well, Citizens Bank in Springfield still…read moredoes! While I tend to avoid big banks and go with credit unions... Citizens Bank is the best of both worlds. And I particularly Love banking with Citizens at the Springfield Branch. While I won't mention their names here, this team is a class act with the very best in customer service. They have not only been able to take care of all of my banking and financial needs, after a recent medical incident, I received a get well card with personal notes signed by each and every staff member. If you wonder if this review is for real... go into Citizens Springfield with this review, and I bet they know who wrote it! :) Citizens Bank, Springfield Branch gets 5 stars for customer service, professionalism, and great business with a wonderful, old-fashioned personal touch. UPDATE: Summer 2016... Three years later, I wish I could give Citizens Bank Springfield 6 out of 5 stars. My experience of this branch has only gotten better and better. Thank you Citizens Bank! It truly is a pleasure to do business with you.

Very easy processes and personable staff. Have loved every year banking here. Judy is an angel i…read morelook forward to conversing with every time i stop in!

I had been looking for a new bank recently, as I wanted to get away from our current bank and the…read morefact a family member had access to them. So I thought just straight moving banks was a good plan. Plus, this credit union is small, locally owned/operated. I had text my husband's manager about it, asking her opinion of the credit union, as well as my buddy, Matt. Both had good things to say. My husband and I went in, and started our account. We actually had Carolyn helping us, the CEO. I was kind of shocked when I found this out, because normally people with that title don't come and help little people, or do basic jobs. Many see it as being beneath them. She didn't, she was nothing but warm and welcoming, and informative. I was very impressed. I love the fact this is a small bank. It's locally owned and operated. In my opinion, you can't go wrong there. It's small enough that they get to know you, your name, your face. They are more likely to help than a bigger bank, with like loans and things like that. They gave my buddy a loan, and he is a 20 year old kid, with very little credit. Not bad credit, just non-existent. Carolyn had asked us who referred us to the credit union, we told her my husband's manager and her name. She instantly knew who we were talking about, and spoke highly of her. How many CEO's know a manager's name and speak highly of them? It's literally that small of a bank, that they know their customers. I would highly recommend this credit union. If you are a Register-Guard employee, this is an excellent bank. When looking at their website, there are a couple other businesses in town that if you are employed by, you can join this credit union as well. It is definitely worth a visit to their website to see if your company is part of their network. Review 132 of 2017.

I have been a member for about 40 years and have only good things to say about this bank and staff…read more They helped me when I was scammed. They have provided loans when I needed them and are always courteous and helpful.

Exceptional service and assistance in learning how to manage accounts better, also really like the…read moreearly drive-through. So pretty nice.

I called to make an appointment and on short notice I had to reschedule a few times. They were very…read moreunderstanding and let me come in anyway. I met with Dave Zech regarding getting a few different types of insurance and he was very professional and explained everything to me in detail. He let me know my options and even got me lower car insurance. Ya can't beat that. I'm very, very pleased with the outcome of my appointment and I highly recommend Dave Zech at his State Farm location.

Unhappy with your current State Farm agent and want to stay with State Farm but change agents?…read moreDon't bother contacting Dave's office. They will not return your call. I can only assume they have so much business, they do not need yours. I contacted them through their website and got a quick reply, then nothing. So I called the office and explained my situation, then never heard from them again.

I have had insurance with Candice for about 5 years. They have been the best to work with, always…read moreright on the spot to take care of any problems I have had. Her office always keeps me up to date on any changes. Alstate rates have stayed low and fair.

Literally the rudest woman I have ever spoken to. I called her to talk about my parents' home and…read moreauto insurance. She said she'd call me back later that day. She didn't. I called her the next day and she was incredibly rude on the phone. Didn't have time for me. This is why my parents are now with State Farm for both auto and home insurance and not will All State.

OMG how often does an insurance branch owner himself come to the rescue of a damsel in distress in…read morehis own personal truck. I was omw to work and had a blow out on beltline and highway 99. Mike and his team RAAAAWWWWKK and always have in every way consistently!!! Rock on guys. Eternal RESPECT AND GRATITUDE!!! Jodee Crilley

This agency appears to be firing customers en mass over made up or negligible items. I was a…read morecustomer for over 30 years and just had my homeowners policy canceled without notice over a list of vaguely defined items. No one in the office could direct me as to what specifically needed to be done. There are a lot of other insurance options. Hopefully this agency's business practices will put them out of business. I recommend avoiding this office unless you also want to find out the hard way like I did about their poor customer "service".

Zero stars. Do not use this business. Garrett Olsen upended my life when he convinced me to…read more"upgrade" my UHC plan. He personally promised that all of my current providers were going to continue to be covered. I'm on disability, I have a lot of health issues and have a lot of appointments. Since the "upgrade", not a single one of my providers have been paid and it turns out none of them are covered. After asking Garrett for help to go back to my old plan, he told me to "call the number on the back of your insurance card" which sent me to UHC general help line. They told me I was going to have to get into contact with the state to go back to my old plan. I have relied on my insurance and my providers to literally stay alive, and now that is all up in the air. I am incredibly disappointed, I trusted Garrett and he really took advantage of that so he could make a sale. I will be reporting this to Medicare and the BBB.

Alex L. Is the absolute best resource person. Every time I text him or call he answers as soon as…read morehe can and every time he helps me. This experience has been as smooth as silk thanks to him. I would highly highly recommend this company to sign up for medicare. It has been a wonderful experience!

Tom and his team are always wonderful to work with. My husband and I use them every year for our…read morereturns. They are knowledgable, professional, and have great customer service. They know the ins and outs on how to get the best tax return possible, something you simply cannot get with online programs like Turbo Tax. We went to the Gateway St. location, but they also run the 7th street location in Eugene. Highly recommend.

We've been coming here for 4 years. They are always professional and exain everything to us. I…read morehighly recommend Liberty Tax Service!