Proceed With Caution: Trying to do the right thing, I look for the positive and weigh the obstacles carefully - particularly before I speak up. Mind you obstacles don't necessarily mean a bad review - we all have our moments. My story: My business group is growing and we were seeking a new meeting room where people would be encouraged to visit with us. We are a premier group more than 17 years old and proud of our membership. We are a group of well-recognized business owners working to support each other and our community hence, we choose to hold meetings in places to which we may also bring business. To highlight our bar of excellence, one of our members recently won a community Business Leader of the Year award. We answered an advertisement in Eugene Magazine to rent a training room at Cascade Title and after the second meeting on the premise, found it to be perfect. Long story short, after mutual agreement that this was a good fit, the manager of Cascade Title jerked the room the day before our meeting and said they no longer were renting it and was saving it for their training... at 6:45 in the morning. (I've been by, no such training exists). When I called to speak with the branch manager, I received a calculating cold regurgitation of the same statement. As well, now we had to backtrack on a set of recent invitations we carefully gave out to specific individuals at a Chamber of Commerce event because the address was no longer valid. Not fun, nor professional. Thinking maybe it was me, maybe I said something wrong, I sought council with another well-known professional colleague only to find they did the same to her with her business needs. So there's a pattern. The irony of this, is that while on hold for the manager, the internal advertisement about renting the room looped through the phone. In my opinion - if this is how Cascade Title handles renting a training room that they advertised for that purpose... I can't imagine how they handle their clients... On this one, proceed with caution. Now, on that note... we've not only located a room, but we've already brought a great deal of business to the new place... it is a win-win for sure. Cascade Title - you need to rethink some policies - maybe even a new branch manager. Your reputation is beginning to precede you. read more