Stay away. My rate has gone up 60% in 18 months. Been through 3-4 price increases. They aren't…read moretransparent with their pricing.

Very clean and the people working these are great!! On a hot day the third floor can get get pretty…read morewarm as the a/c isn't keeping up it seems

If i can give this place no stars I would. This has been the worst experience I have had with…read morePublic Storage and hope never to have to use them again. Predatory practices, Bullying tactics and tone deaf staff, constant calls from multiple facilities in that area not the particular location that I rented from. Voicemail is all you get and then they call you back and leave weird messages. Prices never the same, my storage increased by 50 dollars and sometimes even higher depending on how they are feeling I guess because I've never experienced that type of arrogance before. Even trying to get corporate you can't reach them, there are so many prompts until you give up on trying to reach a human. Everyone is sorry you experienced this or that, yet nothing has changed. It is a storage not a home why are you charging like someone is living there and applying fees by the 3rd is insane and again I am storing not living in there.

Rates will go up after a few months. They have advertised spaces for lower rates than what you are…read morepaying so clearly new acquisitions is all they care about and not retaining their paying customers. It is storage - nothing special - offer the same as everyone else climate control and different size spaces. Will be looking for a new storage place.

I rent a storage unit from CubeSmart on 6403 W Orem, Houston Texas for a few months which I closed…read morethe weekend because I no longer needed it. But let me tell if I ever need to rent a storage unit again it will be this location. The manager Persephene and the other young lady that works there are both kind, friendly and courteous. They answered all my questions about locks, security, etc. The units are neat and clean. You have excellent assessibility to any unit from the time you enter your code to walk in to your unit. If you need a storage facility this location is Par Excellence Top 10. Thank you Persephene for assisting me. Priscilla

I must leave a positive review about employees Meagan------ & Hailey Ruiz.. They are quite a good…read moreteam. They make an honest effort in explaining the few fees charged. A couple of times I put off making the drive to go into the store to make a payment. The messages left are not the least bit offensive... my bill, my bad, not theirs. I appreciate that. Friday, I expressed to Hailey that in my old age, I'm getting paranoid about going to my unit, alone. That sweet girl offered to accompany me. I'm so happy to know that customer service actually means something to her. I've changed my mind about relocating my things to a different storage company that's closer to me. Hailey will be there and my things and I will be fine!

I have been at this location (Hwy 6 @ Glenn Lakes) since 2015 and have two 10 x 30 units. Started…read moreas Locktite, then Cube Smart and it is now Extra Space storage. Never had a single issue with management - Until Tamika. She seems to have big corporate aspirations but totally lacks in customer service. Today I was at my storage space looking through some fabric books to take to an appointment. My overhead lights are out so I plugged in a light (outlet right next to my unit) so I could see. Here comes Tamika. "You have to unplug the light. It is a fire hazard". My overhead lights are out! I need to see. "You can't work here". I need to pull some stuff from my storage and I need to see. I got nowhere. And this isn't the first time. I have asked for someone from corporate to contact me. That hasn't happened. You try to call corporate and it routes you back to the local business - and Tamika. I am going to have to look for another space because of one employee.

Place is nice and clean but customer service is no good !!!…read more The lady at the office with braids sees me knocking on the door, made eye contact and still ignored me. I was just asking to get soap refilled in the restroom. But she ignored me, didn't say anything, didn't even mention if she is closed or on break???? Just ignored me.

This facility here in Sugarland is the best! First, it is very clean! The person who assisted me…read moreBernard Montgomery was soooo pleasant and knowledgeable and assisted me in finding exactly what I needed and more....he said he had recently transferred to this location, but you could tell he truly loved his job and people!! It is very hard to find good customer service these days...especially because I am a senior citizen people won't always take the time to patiently answer our questions, but this gentlemen did!.... giving me suggestions on the size unit that worked better making me feel comfortable to use this place for my storage in the near future and I will be back. V. Brooks

Great place for storing things. Mr. Montgomery was a big help!…read moreI will definitely refer my other family members from Philippines there when they come here.

Frank has been an amazing help in our move. You can really tell he takes pride in the facility and…read morehis job. Major Kudos, and Thank you Frank! :)

I went to check out getting storage for the first time this week. So many decisions to make…read more The manager Heather was such a great help. A wealth of knowledge she is. Heather took me in the halls to look at 2 different sizes of units. This place was so clean. I liked that everything was inside. I know I made the right choice when I came here. We will be moving our stuff in next week. Thanks Heather! !!

Guardian self storage was a whole new ball game from customer service and satisfaction…read more Kelly helped me and was very communicative. There was not a time where she was like do this paperwork and stopped responding. She even gave me her number so if I needed to get in contact with her I can. She also is helpful with helping save and not making you feel pressured.

Kelly the property manager is awesome !!rates are great ! Property is well kept & clean .read more