Quickest and easiest Internet set up ever! Victor Tam showed up on time and took a total of three minutes max. Amazing.

I was very happy with my wifi set up with Victor. He was able to come early and he got the job done super fast. He explained everything to us and answered all of our questions. Thank you Victor! read more

I was so happy with an option to not use Comcast. Easy onboarding process online, easy way to schedule a technician to come in and set up my internet. Victor was friendly and helpful and finished setting up in 15 minutes. Thanks Webpass! read more

Just recently moved to the bay area for graduate studies, and had a problem with internet connectivity after the first few weeks (ended up being my router settings). I called Webpass tech support and had one of the best support experiences ever! They walked me through troubleshooting and explained WHY the problem occurred, so I can troubleshoot on my own in the future. More than I can say for any other company. If you end up needing support, ask for Phillip! read more

Advertised 100mbps, and after the first day I am getting 1mbps. Completely disappointed with this provider.

I so wanted to love this company. The service and speed were great when we signed up a couple of years ago. Unfortunately, it looks like they may have oversold their mesh network to a point that the service is unusable in some areas. Our download speed currently hovers at between 3 and 7 Mbps, regardless of when we test. Repeated complaints to Webpass are now being met with very vague responses that basically say that they are constantly looking for ways to improve their network. Improve?? Try simply maintaining the level of service you advertise. Very disappointed. read more

I actually created this Yelp account to review these guys. They're seriously that good. I made an appointment online two days before I needed service and the guy was there EARLY on my install day. It took him about 15 minutes to set it all up, he was very nice and answered a bunch of questions I had about Webpass. The guy went to leave and asked if I had a check to pay him -- I had just moved and said "Sorry, I don't have my checks here right now". He responded with "No problem." and handed me an invoice and told me to give Webpass a call in a couple of days to set up payment and then walked out. I was floored. A few days down the road, I noticed my downstream/upstream speeds weren't as good as advertised, I decided to give Tech Support a call and see if they could help. I didn't even have to wait on hold, and was connected to a Technician immediately (awesome!). Once I had him on the phone, he asked me to run speed tests while he monitored the pipe. He noticed a few bugs and fixed them up remotely, while I was on the phone. He stayed on the phone and asked me to run a few more tests to make sure everything was up to par. After my speeds were back to normal (~80mbs/65mbs) he told me to monitor the connection for a little while and call back if I had any more problems. Well, my speeds were up to par, but I was experiencing some packet loss. I called back, explained the situation, and the guy said he would investigate and call me back. He called me back within the hour and said he had noticed the issues that may be causing packet loss as well, and would send a Technician out. He noticed that I was calling from work, and scheduled the appointment for Saturday afternoon due to my work schedule without me even having to ask. These guys rock. The service is outstanding, the connection is fast, it's cheap, and the best part is that I can support a local, privately owned company rather than Comcast. I felt exploited and underserved with Comcast, so I'm happy to support ANY other ISP in my area, but these guys really take the cake. read more

Customer service seems to be non-existent. I have been trying to get hold of someone in tech support for over an hour for connection issues. After the first 45 mins of non-stop waiting, the call dropped inexplicably. I'm at 30 mins into the second call and still have no answer. Unacceptable! Two stars are for low outage incidents (at least in my experience) normally. ----- Update (~20 mins after my first review). Someone finally took my call after almost an hour long wait on the second attempt. The rep. asked me to open an app on my computer and before I could even open it he went mute. There was complete silence for many more minutes until it was past midnight (closing time for tech support) and I decided to hang up. Hoping that nothing bad happened to the rep and that this issue is resolved in the morning. -written over LTE read more

Victor came on time exactly to the minute and installed everything in a few seconds. 1 gig as advertised right away, he also explained to me the bandwidth would not be affected by internet traffic at any time, it currently holds true for just the day I had it. Remember to get a 1st month free coupon from your building and show it to the setup guy if you can. Be ready for all your internet things to be put to the test as the high bandwidth wasn't reachable with some of my routers and cables! read more

The best thing happened to the Internet since the inception of the Internet. Steve showed up actually 5 mins before the appointment and the installation went smoothly. By switching from Xfinity to Webpass, I cut my monthly bill in half and doubled the download speed. The upload speed went up ten folds. It is no brainer. If your building is Webpass ready, go for it! read more

Not fast enough for Netflix in the evenings when all my neighbors get online. I contacted their customer support but no one has replied in several days. I'm going to have to cancel. Worst ISP I've had ever. I've had them for over a year and the service started out well, but several months after I paid for another year the service quality tanked. read more

Just moved in a high rise in Soma an had Webpass internet service installed. The technician Steve arrived on time and was in and out within 20 minutes for the installation. The speed is good and the service is great. Would recommend to anyone who only need internet service. read more

Had Webpass for a year but then they switched to IPV6 and we lost some services. So we went to Xfinity for a year. Xfinity not only raised their price for less bandwidth but they also put a bandwidth cap. So we revisited Webpass. Webpass in the year has completely upgraded their system and now give both IPV4 and IPV6 public addresses. This solved our prior problems with Webpass. The installer was super professional and allowed me to test the two services which had previously stopped working under Webpass's IP schema. (Apple Remote Desktop, and Sling Box/Catcher). Both worked and we are getting over 200 in each direction. Awesome. read more

Webpass has been a such great improvement since we changed ISPs. On the LAN, download speeds average 178Mbps (peaks around 334), uploads at 332Mbps, and very low latency. Wireless dl speeds are almost the same, with ul averaging 144Mbps. You have to provide your own router for wireless, so its best to make sure it has the option for a 5Ghz network to get the full benefit of the high wireless speeds. Steve texted me ahead of time to let me know when he'd be arriving. He was a pleasure to work with and setup was quick. Thanks for the great service! read more

Very impressed with Victor Tam's speed and efficiency. Arrived 20 minutes early and had everything finished within 10 minutes.

Super happy with Webpass for both exceptionally fast Internet (they just upgraded my building in SOMA from 100Mbps to 1,000Mbps, for free!) and for great service. Webpass's in-home network techs are excellent, from Charles the founder who installed for me nearly a decade ago (!) at my old building, to the wonderful fellow who installed in my current building 5 years ago (and took the time to plan for which drops to activate in my home, then installed all of them for me), to Victor Tam who just came today (very prompt) and went the extra mile to diagnose several small issues and get them fixed. Thank you, Webpass! read more

Regrettably, reading all of these recent Webpass reviews has given me the motivation to write about my terrible experiences with this company. The facts: Like Danny D., I live in the Oakland/Berk area. I pay for an advertised 100Mbps/100Mbps connection. I live in a building of about 80 units. Been a customer for 1 year. For years I put up with the headache that is Comcast. On top of the high prices & terrible customer service, there's the constant upward bill creep and the accompanying game to get it back down. Imagine my delight when I got a flyer on my door advertising this newly available service - no contract, no equipment req'd, 100/100 metro ethernet from a local company for only $50/month! The very next morning I called and scheduled an installation. The installer showed up on time and was as professional as I could ask. For the next month, I was in heaven. I'm an IT professional and a serious media buff. I was now the proud owner of an internet connection my clients would drool to have. Looking out my window I can see the Clorox building; I bet they don't even have a connection this fast! I have no cable/satellite service but use my smart TV to watch things on Netflix, Hulu, the like... Things just worked! I could watch an HD movie, download apps on my phone, maintain a VPN connection, all at the same time and without missing a beat. I thought to myself "this is real telecommuting"...accessing remote servers/clients was so fast it was like sitting in front of the screen hundreds of miles away. I really wanted to like it, for the first month or so I did. Irregardless of the time of day, I could hit 75/80Mbps up and down. Latency was the lowest I've ever seen for a residential ISP. Sadly, this is where the honeymoon ends... For the past year (and especially the last 2/3 months), the quality of the network has hit rock bottom. Not only this, but their technical support department has completely failed to address my concerns. Like Danny, I am able to correlate the time of day with my network problems. During off-peak hours, say 3AM-3PM, I can usually pull ~65/65Mbps. Peak hours, 3PM-3AM, I am lucky if I can get 10 Mbps down/25up. What does this mean to non-geeks? I can't watch one netflix movie or one youtube video without having it randomly pause. If I'm lucky, the pause will last a few minutes and start playing again, but usually it will never resume. Mostly I will have to quit and relaunch whatever I was watching. Talk about a pain! Want to buy some music on iTunes while playing CoD online on your 360? Fugghetaboutit! Need a solid fast connection because your client just called and their server is down? Nope! Better run to Starbucks! In short: during peak hours the connection is nearly unusable. Not only does bandwidth (the size of the tube) slow to a crawl, but latency gets much higher (how long it takes to get from end to end). I have submitted ticket after ticket and made phone call after phone call to Webpass support since November of last year. I even posted on their twitter! To date, I have not gotten any sort of resolution and no communication of a plan to fix it either. Not even an acknowledgement of "Yes, we know there's issue in the area, stay tuned." Usually support will ignore my tickets and not return my voicemails. I had 6 tickets of various age showing in their system, all showed Open - No resolution (and no reply from them). To their credit they did ask for my IP once, on the 3rd or 4th ticket. (what kind of ISP doesn't know their customers IP?) I know, that if I left 6 support tickets open in my queue for months, with no updates or movement, or attempt at a follow up; I'd be fired. This is completely unacceptable. The most recent ticket is coming up to a month old now. Finally, I have gotten somebody to listen to me, but I've had no validation of a serious problem. I've sent speedtests almost every single day showing the poor quality of my link. Also bugging me, support still has not answered direct questions I've asked, like "Is WebPass service here 100Mbits into the building that is shared by all customers at my site? Or, is it 100+ into the building?" I've also asked multiple times for a plan of action from Webpass, still waiting on that too! My logic: Webpass delivers 10% of what they promise, yet they expect a 100% payment. I made a fair offer of 50%, which was denied. I know for a fact that other ISP's would have seen the sound logic and accepted. Most, probably would have refunded the entire affected period. Most people would not have tolerated these conditions and service for so long, but I am often in a position to guide companies with their choice of ISP, so it's my duty to see this through. My Webpass business clients pay ~ $2,000+ monthly. My client list is also fairly long. All I can say, is that's a LOT of potentially lost revenue. In conclusion: If you live in East bay, save yourself the trouble and headache and get Comcast. #xfinitywasbettr read more

We have been very happy with Webpass's service, both the actual access to the internet AND their customer service. We got them in our condo building in SF back around 2006 or so. It was really great 50M service. Always consistent speeds. Never had any issues. It always just worked. In 2012 we decided to sell our condo and move to Oakland. One of the only things we really hated to lose was the Webpass service. The only option in our new building was Comcast. So we did that. It was OK. Not horrible. We paid extra for the higher speed connection (30M). And a couple months after moving in, Comcast bumped the speed of that level from 30M to 50M. So that was cool. But customer service was non-existent. So after a few months in our new place we were very excited to get a mailing that Webpass was being installed. Turns out the mailing went out too soon and our building management had not decided to let them install. I worked diligently for the better part of a year trying to convince the management that what Webpass was saying was really true: there are no install fees and no contracts. Finally, new management came in and they were able to see the benefits and agreed to let them install. So we finally got connected to Webpass. Cheaper than Comcast and way faster, our building has 200M service. And, bonus, no more monthly cable modem rental fees. Both people that were onsite from Webpass were fantastic. Sergei was the initial installer. Great guy, super friendly, and very helpful. Then a couple days later I found the 2nd jack in our apartment and requested someone from Webpass come out and switch our connection to that (more conveniently located) jack. Not a critical issue by any stretch. But they had someone out the next day. That guy, Steve, was also really great ... friendly, efficient, quick ... AND he even came up with an easy solution to get some of my home theater components that required hard-wired ethernet connections easily connected to our new network without stringing wires all over the place. To take the time to think about and give some ideas on something that technically wasn't his problem ... now THAT is service! Also, shout out to Jennifer Wickliffe, the Account Executive ... we talked quite a lot over the several months I was trying to convince our building management to let Webpass install their equipment. Thanks for not giving up on Aqua Via! read more

http://www.speedtest.net/result/1864268701.png I have had Webpass for 6 days now and I am incredibly disappointed. They advertise 100 Mbps, however as you can see, the speed is not even remotely close. I will be canceling after my 1 month is up, as Webpass refuses to prorate/refund. read more

Wow. I signed up for today's 11am installation last night at 10:30pm. The installer, Victor Tam, called me an hour early and told me he was 10 minutes away. The whole installation process took about 10 minutes. The internet is 5x faster download and 100x faster upload than the fastest AT&T U-Verse option in my building, for $2 cheaper. Thanks Victor and Webpass!! read more

Super fast Internet access! I have tested Webpass's service using Speedtest.net and I get more than 25 Mbps down, 30+ Mbps upstream. It's amazing. Price is very reasonable - about $45/mo. Once when the service went down, I emailed the head of the company, Charles, and got a response immediately. They fixed it within a couple of hours. How's that for personal, quick service? read more

If you're just cruising the net then the speeds are fine, but if you're a developer, don't expect to get any decent performance out of it. Their SSH connections are handicapped. We're seeing less than 100KB/s talking to GitHub. read more

My girlfriend and I just moved into an apartment together this past weekend, and during our apartment orientation, the building service manager mentioned that on top of Comcast and AT&T, they also offered this thing called "Webpass" as an internet service provider. With the near-monopoly that Comcast and AT&T have on the "last mile", this is the first time I've been offered something else; I jumped at that opportunity and scheduled an appointment with Webpass for my move-in date. A side-by-side comparison of my experience with Webpass and my last year's experience with Comcast***: SCHEDULING: - Webpass: Scheduled online for an appointment for 3PM on Saturday. He showed up on time, but I missed his call 3 times; he was still around when I called him back. - Comcast: Schedule online, weekdays only (from what I remember) for a wide range of technician's ETA ("oh, we'll arrive between the hours of 2PM - 5PM on weekdays only, make yourself available"). Typically shows up after ETA time range, calls you once or twice and if you miss it, you need to reschedule for another time. (Yes, I realize I need to be more attentive to my phone). APPOINTMENT: - Webpass: The technician, Doug, introduced himself, gave us his card for any follow-up questions, offered to take his shoes off when he entered our home, and sounded generally very knowledgeable / reassuring. He sat down and explained everything to us step-by-step, ran a speed test, helped us set-up our router, ran another speed test on the wifi connection, shook our hands and was on his way within 30 minutes. - Comcast: Technician arrived and had this "let's get this over with" vibe about her. Despite her rushed demeanor, it took longer than 1.5 hours before my internet was up and running. She smelled strongly of BO and walked straight into my apartment with her boots on, tracking dirt everywhere. My old apartment was unique in that it was taken over after the previous landlords had been sent to prison for purposefully endangering his/her (owned by a couple) residents. As a result, the apartment was set up in a really strange way; there were dead cable wires running throughout and two cable boxes -- only one of which was active. I tried to explain this to the Comcast technician, but she dismissed it by saying "I saw it already, I know where the cable box is". One hour later, she comes back to me and tells me it's not working and to call my landlord; I call my landlord and hand the phone to the "technician" who starts yelling at my landlady for not making clear that there were TWO cable boxes. Oh, but she was careful to say "no, he didn't mention that to me," to my landlady before handing the phone back to me. ONGOING SERVICE: - Webpass: Too early to tell for now as I've only had the service up and running for 2 days -- no outages yet. Speed is slower when on wi-fi (the 100 mbps advertised is for hard-line connection only), but this may have something to do with the router we have. Another friend in the same complex told us he consistently has very fast speeds with Webpass, even on wi-fi. - Comcast: Multiple outages throughout the year, slow internet to the point where I had to call in another Comcast technician to take a look. They upgraded us to the next fastest package -- no noticeable difference in speed. Still just as many outages. *** Note: Apologies if the side-by-side comparison sounds biased. This is partially because I despise Comcast, with a passion, for taking advantage of its impregnable oligopolistic market position by exploiting its customers via higher monthly billings while simultaneously providing us with bottom-bucket customer service. But also partially because Comcast truly, truly just sucks. read more

Here is my Webpass Review my name is Ron. I was with Webpass for just shy of 2 years. I have been in telecommunication for over 10 years. 2.5 Years with Verizon Wireless (Data Support Tech) - 5 Years with Comcast aka Xfinity (Field Tech), AT&T for 3 weeks (Inside Sales) and Wave (Field Tech) for 30 days, Webpass (Network Installer) for 21 Months. Webpass is by far one of the better Company's to work for. You want to work for a Company that greatly appreciates their employees. A lot of these other companies like Comcast, Wave working in the field is very challenging because that tech that works in the field has to adhere to certain numbers that are out of his control. A tech as no control over how the equipment he installed is going to perform after he leaves. But if that equipment goes bad within 30 days that blemish falls on the tech, which that is the equipment he was issued. These things you don't have to worry about with Webpass because they provide one connection and you pick up your own equipment from the store or online (wireless router). That just makes it an easier customer experience one because the customer is not waiting all day for a tech to show up, and the install is over normally in 5-15 minutes unless you have a building with unique wiring might take 5-25 minutes. If you think about it waiting on Comcast you may have a 2 to 4 hour window. He may show up within that last hour of the timeframe. Then he may take a couple of hours doing everything to complete the install. At that point you may have spend 3 to 6 hours waiting and for him to finish the job. If you want work for a company that cares about their employees and makes everyone feel like family. Webpass is the way to go. I truly enjoyed going to work. I can talk all day about Comcast, Wave, Verizon Wireless and AT&T. This has been a wonderful experience I would highly recommend Webpass over any of these other providers hands down. read more

Our installer Victor Tam was early, cordial, kind, and attentive. I look forward to continue working with webpass. Much better service than Comcast or Verizon. read more

Super fast install and really friendly going to extra mile. I highly recommend web pass and my tech Victor Tam did a great job.

I'm happy with them so far. Switched from AT&T DSL (6-12mbps). Let me test their service for one month free. Blazing speeds sometimes up to 80 mbps but they don't have 24hr tech support, only 7am-7pm. If you have internet access trouble after 7pm you are SOL. The technician that was assigned to our building was not well versed in networking which is disappointing because I kept getting multiple network connections and he couldn't tell me if I was connected via LAN or wireless. He couldn't get my old linksys G-router to reach 50-80mbps speed and suggested that I buy a new N-router. Of course I tried with a couple of different routers from Netgear and Cisco with the dual bands and it improved my speed to as much as 50mbps. I thought that's not even acceptable considering they boast 100mpbs speeds (if all the stars are aligned). So I returned the routers and used my old one because I suspected that the reason why i'm only getting 6 mbps speeds from it is because it was connecting wirelessly thru the network rather than wired thru my LAN and that's why my setup says multiple networks. So i isolated the problem myself and now connecting via LAN and sure enough my speed jettisoned to 50/80 mbps on both upload and download. This is something that the tech guy could have figured out by himself if he was good but he didn't. 3 months later Webpass sent me an email that their rates will go up from $40/mo to $50/mo. That's a huge 25% increase. While the $400/yr is $450/yr which is a 12.5% increase. I have until May 1, 2012 to pay in advance if I want another year with them and pay the old rate or to decide if I want to continue service with them with the new rate. Luckily, I pay yearly so my rates don't increase until February of next year. I really don't need that much speed but it's nice to have when you need it. I could go with a cheaper provider with half the speed they have. read more

Better price. Better service. Had Mike come over and install. He was efficient, knowledgeable and friendly. Definitely recommend making the switch from your current provider to Webpass read more

I've been generally happy with Webpass' Residential service. It's cheaper and generally faster than Comcast. Labor Day weekend exposed the dark side of their deal, though. My service--and many others' in the East Bay, judging by Twitter--went down and Webpass was silent and unreachable. Their support voicemail filled up and stopped taking messages. Even 24 hours later my online support ticket is still unanswered. Comcast was not outage-free by any means, but at least you could get hold of support on nights and weekends. I guess you get what you pay for. read more

I switched to Webpass from Comcast. The first couple of days the speeds seemed really good but got progressively worse ever since. It's reminiscent of DSL, can get very choppy surfing the internet or streaming video on Netflix or HBO. Forget Sling TV with this ISP. Seems worse during peak hours. Ever since I set up for termination, the service has become barely usable at times. I'd say their customer service is pretty good though, mostly nice people. They don't even bother you that much about paying on time. Hopefully the service will improve, but at $60 a month, it's just not a great value for what you get right now. read more

Webpass has been my provider for about a year and a half. I was happy with the speeds (~70Mbps up/down) in my old building, so I decided to transfer service to my new building. The Webpass website made the process really simple. Victor T from Webpass called ahead and was able to come earlier than scheduled. He was friendly, answered my questions, and was in and out in under 15 minutes. Cool! SpeedTest in the new building shows 400Mbps up/down. Overall it's been excellent having Webpass as an Internet provider. read more

Webpass made the transition from Comcast so easy. The setup was less than 10 minutes. Victor showed up at my appointment on time, was extremely professional, and got everything going in no time. The internet is faster than Comcast and cheaper for me as well. Thanks webpass and Victor. read more

Easiest ISP set-up I've ever had. Takes 5 minutes, no clunky boxes, and yes, amazingly high speeds. Unfortunately most routers (I use Airport Express, and I believe Webpass recommends it) will be the bottleneck. Even still, it's great. $400 for one year is a steal. Excellent customer service. read more

Ron stopped by to do a quick installation. He made a suggestion on which router we should purchase and was easy to deal with. Looking forward to using the quick internet! read more

Installers Victor and David were early and in less than 30 minutes my internet speed increased dramatically. Went for 5-6mps with ATT to 679mps with Webpass. Very satisfied with the switch so far. They were very helpful, knowledgeable and courteous. Highly recommend Webpass read more

Steve was the technician who hooked my internet up. I highly recommend his service of installing the internet. He reached out via cell phone and made an appointment with me. Also he was very helpful with the setup of google router and answer my questions and concerns. Thank you very much. read more

Fastest install ever. Victor called ahead and we managed to get everything up and running earlier than expected. He even offered to help with the router setup. read more

The Webpass guy (Doug) was super friendly and helpful. He really knew what he was doing and had me all set up in just a few minutes. As far as I'm concerned, the quality of their offering and the quality of their customer service puts Webpass light years ahead of Comcast and its ilk. read more

My Webpass installation was super easy. The install guy was on time and was really fast (I didn't have to waste my whole day waiting around for them). I even got one month free for referring someone, whoo, hoo! It's really fast too. read more

This was my second time setting up Webpass. It was just as easy this time as it was about a year ago. I registered for Webpass on Sunday afternoon and it was up and running in less than 24 hours! Doug, came over to do the installation and was super friendly and fast. He took the time to make sure the service was working as expected and even re-installed a faulty ethernet jack in the location that i wanted the router to be installed. Long story short: If you have Webpass in your building and you don't use it - you're making a mistake :) read more