As a local, we've been here a few times but I've never felt strongly enough about the restaurant either way to write a review about it. Tonight, however, we ran into a little issue with the new manager Jorge.
My girlfriend and I arrived for her birthday dinner as the first two people of a party of nine. As a policy, we were told that there's no waiting list or reservations and they're not able to hold any tables while you're waiting for the rest of your party. All well and good there -- the other seven people arrived and we were promptly seated on the overflow terrace.
Here's where the problem occurred. It was over ninety degrees outside and we were sat in the corner of the terrace behind some tall foliage which blocked what little breeze there was. There was another table about twenty feet away that was empty with no parties waiting, so we asked to switch so we could be a little cooler while eating. The hostess at the hostess stand said she had to check with the manager if we could switch tables even though we weren't even seated yet and nothing had been brought to the table.
A few minutes later, the manager Jorge comes over and says, "I heard you had a question about the table." We repeated our request to switch tables since there were no parties waiting to sit down. Rather than apologize or make any sort of concession, he rudely stated that they were holding that table for a party of fourteen and that we couldn't move. When we told him that we were just told by the hostess that they don't hold tables as a policy, he became standoffish and vaguely pointed to the parking lot stating, "the party is coming right now so we can't move you".
The other party did not arrive for forty minutes after that conversation. Forty minutes.
Additionally, Jorge tried to pass the buck off onto the owner as if that would make it appropriate to look a customer in the face and lie to them. I've been to many of the restaurants in the area, and Jorge was without a doubt the rudest manager I've ever interacted with. As a manager, you should understand that you are a role model for other employees and that your actions reflect on the restaurant as a whole -- this is a concept that Jorge has clearly failed to grasp. If I was the owner of Point 622, I would have a chat with Jorge about his glaring lack of customer service skills before he ruins anyone else's experience.
On to the food and service. If you do end up dining here, ask for Billy Joe to be your waitress. She was kind, attentive and it was an overall pleasure to be served by her. She radiated positivity and good energy, which is not easy to do while waitressing in a mask in ninety degree heat. Get that woman a raise!
While not a stiff pour, the Garden State Lemonade was a delicious and refreshing cocktail.
The tuna tartare was a little bland but not terrible. The portion size was great but the tuna itself was barely seasoned so you have to make sure to get some of the sauce on the plate with every bite.
It was too hot for a real entree, so I went with the seafood cocktail ($26) which was small but fresh and very tasty.
I finished with a tiramisu which was quite nice -- I'd recommend that to anyone who dines here and loves a quality tiramisu.
Unfortunately, while Billy Joe was an incredible waitress and the food was fairly decent, the negatives outweighed the positives here for us. It's a shame that a rude manager with an attitude problem detracted from what was otherwise a good birthday dinner. We will most likely be taking our business elsewhere moving forward. read more