The food was decent, but don't expect any flexibility with off-menu requests. I asked if they could…read moreuse Monterey Jack cheese on my steak bomb--the cheese was literally right there in front of the person preparing the food--but I was simply told no. There was no explanation or suggestion for an alternative or workaround. What bothered me more than the refusal itself was the dismissive attitude of the person taking my order. I understand that restaurants have policies and may not be able to accommodate every request, but a little courtesy and an effort to be helpful go a long way. Unfortunately, the interaction left me feeling unwelcome and took away from what otherwise was decent food.

easily the best steak and cheese in worcester this place got great burgers to the wings ehh just…read moreget a steak and cheese and a smash burger and you'll be shook on what you just experienced

Impressive especially for the price . Double Classic cheese…read moreburger . Fries and banana shake is also great.

Super excited to have one of these in MA ! Small place but decent amount of seating but food packs…read moreBIG favor ! My picks were the spicy chicken sandwich and mozzarella sticks. Hot , fresh and worth the wait. On top of that , friendly counter service. I WILL be back.

MOOYAH more like BOOYAH. This place smacks when you're in the mood for a backyard-burger…read more Fries like five guys, I had enough to share and more. Music slaps, what more could you ask for.

Came in for lunch. Ordered at the kiosk. Burgers were tasty and served in less than ten minutes. A…read moregreat burger experience akin to Five Guys but not nearly as pricey.

Always stop here when we are in the area! Awesome chicken sandwiches! Nothing fancy about the place…read morebut the food is very good every time.

I just had to come back here to try more food!…read more Specifically, the counter server last time told me about the fried ice cream and I knew I had to try it. I also grabbed a huge sandwich because I work overnights. Fried Ice Cream ; unfortunately I think I was oversold on this. When I talked to the counter server last time, I told her that I've been disappointed with many places that coats cornflakes on a scoop of ice cream and that I am searching for a place that actually batters ice cream and deep fried. She told me they deep fried their ice cream, and even Sookie herself told me it's fried. I don't know, from my customer POV it doesn't seem like it. I have to clarify that the item was delicious. It's just not what I expected when I ordered it. Asian Cheesesteak ; I ate this several hours later and cold. This was GOOD. Seemed like some sort of charred teriyaki flavor which definitely matches what it looks like. Very satisfied with this and highly recommended.

Great spot! The Lake view is on poiint! Muy buen restaurant , la musica es buena , !!!!read more

This place is a bummer. I enjoyed the Worcester location and then they totally turned my favorite…read morespicy tuna and renames it the shogun and it's not the same vibe. So while in Marlborough I stopped by and thought how bad can it be..? I was like 10 min away and got a burger (tried to) get one for my companion that was medium rare. Was told that they can't give takeout orders as that temperature cause they continue to cook in the container.....the container is the burger wrapped in foil in a paper box..never heard that from ANY restaurant so they must have unique patties..-anyway..got that burger and it was a hockey puck and for $25 come on at least give it the temp I request instead of a culinary abomination for the price. First off the patties (as others complained re: the beef ones) are so tiny and thin and I usually don't like the toppings on the new one but this burger was so small and sad and lacking ANY toppings so I ate it cause it was basically a tuna steak on a soggy bun with like 10 shaved carrot slaw pieces. Ugh. I will not be returning the prices are oof for what you get. My meal should have been like $14 max. It was $21. I wish I took a picture because it was so sad you would have to see it to believe it.

We went there with a group of nine people. They sat us in a very long, comfy table. We weren't…read morecrowded the waiter. I wish I knew his name I forgot, but he was amazing. The food was great. I eat it all. Everybody loved their food. Fast service good drinks.

Great spot for beer and American bar style food…read more I was impressed with the quality of the ingredients. The fried were very good and I felt like it was a good sign. People compare this to Applebee's or the 99, but i think it's much better. Service was friendly but they seemed very short handed. There are sooo many take out orders that the staff seemed to need more people to get them done. Our waitress was all over the place running from table to kitchen, but she was awesome. Ordered the chicken fingers and for $20 I think it was a good deal. I took some home because I couldn't finish. I saw another table with a chicken sandwich and want to get the next time. Overall everything was great. Would return for sure.

Always a great spot to stop in for a quick $10 dollar burger. Food is always delicious, the service…read morewas great and the place was clean as it just opened. Would go more often if it didn't cost 36 bucks for lunch for two people. Food is great though

This is your typical 5 guys location. The food was identical to the other locations I've been to…read moreand it was fresh and delicious! The atmosphere was clean and well kept. The service was prompt and friendly.

The ground round was a good time. We had the mai tai and the cappuccino martini. The mai tai was…read moregood but did not give the mai tai taste or feel. The cappuccino martini was really good. For food we had the fish and chips and the regular cheese burger. The burger was 9/10! The bread was fresh the ingredients felt fresh and cooked to the temperature I asked. The fish n chips didn't disappoint for a burger spot. Overall, I would definitely come back. The big bar had plenty of seating and the cabin vibes in the main dining hall felt like home. The bartenders were excellent good place to go if you're looking for good service as they were very attentive and friendly.

I cant believe that I am actually writing a review for Ground Round. The last time that I was in…read moreone, Yelp didn't exist. So, when a good friend called and told me that there was a new one that opened in Shrewsbury, it was off to the races. I had to experience this. Service: We got seated nearly instantaneously when we got in the door and the place was already quite busy by the time that we got there. My friend got a salad of some sort with a sandwich and I got one of their signature burgers. The waitress appeared in a timely fashion, took the orders, had drinks on the table in no time, and was very attentive to any and all needs. Ambiance: It was on a Saturday during sports season, so there was a lot of noise and chaos going on, but that is always how I remembered the Ground Round. It is NOT a restaurant that you are going to read a good book in. The fact that this restaurant also had high cathedral ceilings which increased the acoustics, made it a little more unbearable for people who like quieter spots. But to me and my friend, it was not a dealbreaker. Food: After all, what were we doing there for anyways, but the food? It was very good. She enjoyed her dish, and my burger was actually one of those "skyscraper" burgers that are impossible to grip with two hands or get into your mouth for a bite. After dining at the Ground Round again, I am moderately confident that I could take a bite out of the Prudential Center if the need arose. Don't get me wrong, the burger was tasty, juicy, and done to perfection, but it was yuuuuge. Overall, if I could give the Ground Round a 1/2 a star I would make my rating of them a 4 and a 1/2 stars venue. I will definitely be back and look forward to meeting my friend there again for lunch. :) -S