Food and service is great,awesome atmosphere, I would for sure recommend them to someone

They could improve making there food faster. I got there at 12:30 on my lunch break and ended up walking out at 1. There's no way it should take that long to dish a burger with just cheese on it. Food so good don't get me wrong but if you don't mind waiting 30 minutes for a burger have at it read more

Wayback Burgers is OK, hence the 3 stars. I wouldn't go out of my way to eat here, but it's also not the worst place in the world. We ordered take-out, so I can't comment on the inside of the restaurant. We ordered two burgers - a double bacon cheeseburger and a regular cheeseburger. In my opinion, the burgers were perfectly cooked, not greasy, hot, and most of all, juicy. I wish the burgers were larger in size, but I guess size isn't everything. We also ordered chicken fingers and onion rings. The onion rings were below average and the chicken fingers were just about average. Again, it's not terrible, but it's nothing to brag about. I rate Wayback Burgers a 2.5, rounded up to a 3. read more

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I ordered ahead of time as I was leaving West Chester. I saw that it was going to take longer than I thought, so I did a quick errand and showed up 5 minutes before my order was supposed to be ready. I come in. There is not a single other customer. My order is not sitting at the order pickup and there is no burger on the grill or fry basket down. They ask me if I am picking up an order, and I say yes. They ask what order and I tell them. They then tell me it will be just a few minutes. I watch as the two chatting employees now throw my burger on the grill and get out the fries and rings for my O'fries. It is now several minutes past the already long time to pick up my order. Why did order ahead of time on the App?!?! I'm not sure!! But one thing I am sure of? I will not order from here again!! They also forgot my sauce with my O'fries! read more

Wayback Burgers - Seating area - Burgers Near Me - West Chester, Pennsylvania

Rodeo burger was old and the cheese was hard. A thing black curly hair on the extremely underwhelming chicken tenders. And the most god awful fries of all time. AVOID AT ALL COSTS. You will waste you time and money. read more

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Don't waste your money !!!! Was there today, the burger is no different than a McDonalds burger, same size, little meat, not much taste. Fries were bland and rubbery. Shake was okay, best part of the meal. To think the regular single burger, fries and shake only cost $20 !!!! By the way, they will ask if you want whipped cream on the shake, if you say yes they charge you 50 cents for the cream. Complete rip offs, the place and food sucks!! My first time and last time there. read more

Menu had a couple of unique things worth trying... the cheesy burger and the mud shake were above average...

I will not evaluate the quality if the food. There is no way I am stuffing anything of that grease, fat, cholesterol, trans fat, or fryer grease down my gullet. If you enjoy the food, you are a braver human than I. Maybe at age 105 I will regret life decisions such as this. That said, the three brave family members seemed to enoy their chicken nuggies and burgers. Food was hot, no hair was included in the secret sauces, and the counter help was friendly and focused. All participants came away satisified. Bsthroom was clean (in my mind, always a symbolic indicator of overall kitchen and resturaunt cleanliness ) and dining area was reasonably tidy. Staff did welcome entrants and said thank you, etc. as customers left. Overall, a reasonably good visit. read more

As all the orders have said, the customer service is absolutely terrible. Every time I've ever come it's been the exact same. Not sure why I keep coming back but I won't make the same mistake again. The next time I step foot in here will be too soon. read more

Very disappointed. I usually look forward to the burgers here. I ordered 2 Classic burgers, which are supposed to come with Lettuce tomato onions and pickles. Only cheese was on them. Also ordered the O-rings which came with only 3 onion rings mixed with the cup of fries. Followed up with a call to the manager, who had no customer service skills. In fact she wanted to argue with me about it. Don't know that I will be going here again read more

Literally the worst fast food restaurant ever. Slowest service for a wrong order. Not worth your time fam

We wanted to try something new. The burgers were good, but the French fries and chicken tenders were black. The oil just needs to be changed. Very disappointed. Hope we don't get sick. The total order was $50 or so, we feel stupid. read more

Wayback Burgers - Burgers Near Me - West Chester, Pennsylvania

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This is for the West Chester location, the Exton location seems to be much better. The special on the day of my visit was a Turkey burger with stuffing and cranberry sauce. OK, I will try it - make it a combo. What?!? $10.47 for a turkey burger, onion rings and a soda? OK, I am willing to go with it if it is really good...unfortunately, this was not. The burger was missing the stuffing, the cranberry sauce was missing the signature tanginess, Turkey juicy but tasteless and the onion rings were oily. There seemed to be 5-6 people behind the counter, but none of them seemed interested in checking up on the equal numbered clients. Hope they improve before they go out of business. read more

I wish I could give this zero stars. I've never eaten here before I will not be returning. The only salvageable part of this order was the side of mediocre Wayback gold sauce. I ordered the Impossible Melt and O'Fries. The o'fries barely had 2.5 onion rings and most of them were burnt. I guess the fries were okay, relatively speaking. The impossible melt was DISGUSTING. I'm a fan of impossible patties, and this patty wasn't bad. It was the overall product. It was missing the grilled onions which were a critical ingredient. The melted swiss cheese was hard like leather and impossible (no pun intended) to eat. And what sauces? there was like a smear of them that you couldn't even taste thanks to the buns drenched in grease. I definitely did not even attempt to finish this. read more

Chicken tenders are so overdone and the breading is slimy, called to get a refund and was told next time I am in the area to come in.Ordered at 627 got my food at 714 .definitely will never return and I use to eat here all the time.. read more

Wayback Burgers - Chicken tenders are so overdone and the breading is slimy. - Burgers Near Me - West Chester, Pennsylvania

WORST MEAL EVER!!! Placed an order online for pick up...arrived at appointed time only to find out that my order "never went through" but yet they saw I had placed an order....gave a half assed "sorry" and said it would be ready in under 5 minutes. As I waited several other people came in for pick up and they gave the same excuse. Finally got my order home and was so disappointed I ended up throwing it out. I ordered "O'fries" and the fries were cold and stale and the onion rings (there were only 2) were way overcooked. The burger was so thin I couldn't even taste it with the bun (granted I ordered a single...but still I should at least be able to taste the burger). Only ate half the burger and maybe 5 of the fries. Worst dinner decision.......honestly we could have just saved a few dollars and went to McDonalds at least there you know not to expect much. read more

I had a very similar experience to the other reviewers. Food was hot and restaurant was clean, but I found a long black hair in my burger. I love coming here, but that will have to end now. read more

Wayback Burgers - Burgers Near Me - West Chester, Pennsylvania

Would always much rather go to Jake's then McDonald's or Wendy's. Everything is always fresh and the staff is down to earth and friendly. Looks like some much needed staff changes were done and the two new guys are very personable ! read more

Update..the owner contacted me after seeing the review I had left and he was very professional. I went back tonight and my husband and I thoroughly enjoyed EVERYTHING! Both of our burgers were exactly what we wanted..cooked how we wanted and the toppings were great! The cookies and cream milkshake was amazing and the cheese fries were exactly how I love them!! The staff were all attentive and the boy her rung us up at the cash register was awesome..I wish I had his name ..he's tall and had a hat and glasses on. The other staff came out and checked on us and others in the building. Everything was on point tonight! This is the Jake's Wayback Burger that we love to frequent!! Thank you so much for crushing the craving the way I needed!! I am fully satisfied!! read more

Walked in to employees wearing masks and sanitizing surfaces. Good to see. I had a large order and it was ready just a few minutes passed the time I asked, no big deal, the employees were transparent and communicated to me how long I would need to wait. The food was hot and smelled great. Generally clean and fast service. Would order again! read more

I placed an online order for the West Chester location for curbside pick up. I did not receive a confirmation. I also tried to call, but their voicemail was full and I could not get in touch with anyone. Once there, I waited in my car for a few minutes, and when no one came out, I went in to check. The young man behind the counter (he did have a mask on) said that they did not have an order under my name. I said let me check to see if I have a confirmation. He said they don't send confirmations, was I sure that I ordered from the correct location? I said this is the West Chester location, correct? This is the one I always order from. His response was "Don't get smart with me. You are going to have to go outside, call me on the phone and place your order." I said I tried to call, but no one answered the phone. He assured me he would answer, which he did and I placed my order and gave my credit card information. I then went back outside to my car and waited. He came out a few minutes later, waved at me, put my bag on a table, told me to have a nice day and went back inside. Once home, I realized I did not get any napkins, utensils or even a receipt. The part that bothers me most was when he told me not to get smart with him. I have gone over the conversation many times in my head and do not recall saying anything that could be considered "smart." I am a pacifist and generally quiet by nature. I would also never get "smart" with someone preparing my food. Something must have been misconstrued. Was one of my favorite places. It is no longer. Sorry, guys. You lost me as a customer. read more

When it comes to eating out, I have an exceptionally high tolerance. I can abide bad food and less-than-rigorous standards of hygiene. I can handle poor service, lousy decor and terrible music on the PA. Hell, I can even abide children screaming like little ham-fisted hellions. But I hate going out to eat and paying for a meal that I could have easily made at home. That's one of the biggest issues with being a vegetarian and ordering a burger. There's a high likelihood that you're going to get screwed and you would have been better off grabbing a pack of Gardenburgers at the store and cooking them yourself. And that's pretty much what happened to me at Jake's Wayback. An anemic Gardenburger slapped on a mushy bun with a slice of mealy tomato, some fairly decent lettuce and chopped onions. I don't understand the logic behind putting chopping onions on a burger. The circular shape of the burger insists on a ring of onion. And speaking of onion rings - my favorite fried treat did not fare well at Jake's. Imagine slimy, mushy onions encased in a sweet batter reminiscent of donuts. Ever had a fried onion flavored donut? It's not good and no amount of ranch, ketchup, barbecue sauce or honey mustard can save it. The fries aren't anything special either -- frozen, bland and generic. One tiny saving grace could be the fact that they use two kinds of real cheese on their cheese friends. But dudes, I live in the Philly suburbs. I'm a Whiz kinda gal when it comes to my cheese fries. I want really crispy fries under a blanket of molten, yellow barely-food product. I can understand the futility of a vegetarian eating at a burger joint but the toppings are lackluster, the sides are mediocre if not downright bad and the entire experience had me thinking I would have been better off had I gone to Burger King. If you're a vegetarian and looking for a cheap burger fix, skip Jake's and have it your way instead. I know. I know. But trust me. read more

This location is amazing , GREAT STAFF, Greeted with a warm entry and a mind stuffing menu , Burgers were as classic as they come with a great selection of toppings! It's a 10/10 for me ! read more

Food is delicious. This is kinda like fast food. Service is as to be expected from a somewhat fast food restaurant. read more

Wayback Burgers - Burgers Near Me - West Chester, Pennsylvania

First time at this burger place. Friendly workers. I ordered a Philly burger. It was alright. Nothing special about it.The guy that took my order was kind enough to offer me a free drink when I said that I only wanted a burger. read more

Good service, pleasant waitress, good atmosphere. They treated my granddaughter as Queen as it was her birthday - 3rd one! The went above and beyond to please us. Will go back again! read more

Waiting and waiting and waiting. Young guys wandering around with no direction. Slowly. Kid with mustard yellow "PHILA" hat putting ear buds in and out of his ears while cooking burgers on grill. Really hoping I don't get sick. Josiah was polite and friendly taking my order. Close to work but never again. read more

Terrible. The burger was chewy so I guess way over cooked. I took two bites and gave it to my dog. Took 15 min to get my order which was just a cheeseburger and fries. The staff was complaining the whole time. I stopped in after my shift at work and I really wish I didn't. read more

ALWAYS something wrong with the orders here. Their customer service is theeeeeeeeeeeeeee absolute WORST I've EVER had! They missed an item (the main item) in my online order so I finally called about this time (usually we let it slide but its like too much at this point bc it happens every time we order). The manager, Connor, is a joke! I have never been so angry in life. His complete disregard and disrespect for customers is unacceptable. He was a complete smart a** the whole time. I just cannot and will not place another order here. Our entire corporate office will stop ordering here. Customers keep your business running, acknowledge them and treat them right. Sad case. read more

I am a fan of Jake's Wayback credit the Exton wayback. This place at West Chester Sucks. Poorly trained staff. They keep saying "wah?" "Meh" "Duh" upon every thing you say. And serve your food on the table in such a way the way that you would not throw plate at your dog. Half of the staffs sit outside making merry, while there is a queue at the counter. No wonder most on the time its empty, and believe no Monday Tuesday 20% discount here. The Exton one has. read more

Well, where do I start? Ordered food online, but the order never came through because a storm in the area knocked out their fax machine and it had to be reset. Understandable... There were four teenagers there working the grill, counter, register, and milkshakes. They finally get the order out of the fax machine, enter it manually, and I wind up waiting for 40 minutes for two classic burgers, two milk shakes, and an order of onion rings. Ridiculous. Get home and the order isn't even right. To top it off, I can't even talk to the manager of the place because he's not available and his staff can't reach him; they tried several times. read more

Wayback Burgers?! How about Wayahead prices. like prices I would expect to pay 20Yrs from now. They're really slow too, who cares that burgers are freshly made to order, everyone knows that meat needs to rest before serving anyways. The burgers taste OK, but I would say $3-OK not $6.50-OK, no fries/ no drink included. What a rip. read more

Ordered burgers at 1:26 pm...delivered at 1:55 pm...3 screaming kids...food is okay but kids portions small and $2.99 milkshake is like a Dixie cup..NEVER AGAIN! read more

This place is pretty good food, but the prices are too high for what you get. I don't like ordering burger, fries and drink all separate and end up paying $15 for a meal read more

What they charge for a junior cheeseburger at 3.99 is the same as mcdonalds for only a third of the price. Why should I pay premium for a wafer thin burger? I stopped going when they no longer offered lunch combos. Won't be long before they're out of business! read more

Food is good, clean atmosphere. But there's children working behind the counter and eating half the food. It's entertaining and they're nice but it's just odd lol read more

For a lunchtime order we waited over 20 minutes and the staff couldn't find our orders. They told us they were too busy to find it. $40.

Is a good place decent burgers but I can see why theres a lot of comments about the workers. They seem to do what they want to do. But I dont hold it against them. It's ok if you have time to spare . So with that being said remember you were once young to and they will wait on you eventually an you will get your food when they feel like giving it to you. Just microwave it when you get home read more

Never gotten an order completely correct when I've been there. I appreciate that they have a veggie burger, but there are other places in town that do as well and get the order correct! Never seems to be anyone in charge. read more

Great burgers and milkshakes!! The hype about this place is definitely well deserved. Pleasant atmosphere and staff as well.