This company is a rip-off they'll charge you two extra months after you have them cut you off complete rip-off horrible people would not recommend to nobody read more

So COMCAST, the most hated company in America, has raised their data caps from 300GB/month to 1 terabyte/month. What does Wave Broadband do? They keep their data caps at 300GB/month. read more

on wait for 1 hour and 10 minutes now and going. Just trying to get someone to talk to rather than the constant voice messages about how good the company's service is. read more

Keep getting one moment please notice on cable so tired of it what is code S0a00. It has interrupted shows could not get shows I wanted to watch really close to going to dish couldn't be worse read more

DO NOT GET THEIR SERVICE!! My bill goes up very other month. They won't even give me a guide without a $10.00 charge for that. Not worth the prices they charge. Buyer beware. read more

still cannot belive this company can stay in bussiness,no other choices in my area.my bill goes from $90 to $148 even had a bill for $524 it seems they charge whatever they want.I have to call every other mounth and ask why has my bill gone up .I feel like I am beeing ripped off everytime I pay the bill.called customer service because my bill went from 95 to 124.was told that some promotions came off .the rep was really nice polite and helpful put more promotions back on my bill would go down to 65 starting oct 1st.I thought great they have made some improvements .called today because my bill is still 124 .what a frustrating wast of time after talking to this rep wave is back to the worst company again. read more

This place is the biggest joke. Their CSR people know nothing, and the whole company as a whole is just sketchy. Avoid at all costs.

Wave has one of the best customer service people I have ever had to deal with. KIND people who went out of their way to help me. They speak clearly and listen well. Good Job Wave I am a new customer and I am happy to have you on my side!!! read more

This is the worst company EVER. My husband and I first signed up about 1-1/2 years ago. Promotion was 60.00 for two years. Six months ago we noticed several of our channels were no longer usable. My husbamd called customer service and was told that we shouldn't have been getting those channels. My husband explained about the promotional offer we were on and was told there was no such thing as a two year promotion for 60.00. Funny but our son just signed up for the same promotion. The service rep then gave us anither promotion for of course "more" money. Today we suddenly have 3 less usable channels which of coarse coincidentally are our most used channels. My husband called customer service and was told we shouldn't have been getting those chamnels. SERIOUSLY? Of coarse we can get those channels again if we pay "more""AGAIN". I'm sick of this. I believe I will be going back to direct t.v. Wave employees do nothing but cheat and lie to customers. CHEAT AND LIE. They should be ashamed. Wave should not be allowed to lie and cheat their good HONOST customers. I am making it my mission to tell EVERYONE I know to NEVER EVER use wave. It's not just the chamnels they have lied abput that's bad...our wi fi is sub standard and so is the internet. I can't even express in words how truly awful this company is. Smh. read more

The big problem here, is that one MUST give at least one star to have a review posted. In my opinion, Wave doesn't deserve even one star. The internet/cable package is overpriced; the internet drops out randomly, sometimes a couple of times an hour, for up to 15 minutes at a time; tech support essentially tells you to unplug and plug something back in if you have a problem. What's perhaps most telling is that there is no way for customers to provide direct feedback to the company. It's as if they are saying "here it is, and we don't care what you think". I've experienced nothing but outage after outage with the internet. It even went out while my wife and I were trying to conduct business with a bank. Thanks, Wave. On a given day, I can expect the internet to be out for up to an hour. The cable selection is a joke. Worse than any other cable or satellite system I've seen. My advice, don't do business with Wave. You'll only get your blood pressure sent through the roof, and you'll be wasting your dollars on substandard, unreliable service. read more

Watching Netflix? forget about it, sometime in the lucky day I can check my email. Watching Youtube video the video automatically preview at 144p what a joke. I used to have Comcast at least I can watch Netflix with Comcast. I wish I can give this company and service negative stars. It was unfortunate that the building I live has only one internet provider which is Wave. Their internet just never worked (when I say never worked it means stop working, not slow speed) and I have to call them pretty much almost everyday and once I called the internet will get back to the normal speed and then the next day I'll have to give them a call again. Finally, I give up. I'm trying to cancel the service instead of hearing an apology or hearing that they would love to fix the issue I hear nothing good but attitude from the manager and make it hard for me to cancel. I now rather live without internet than being frustrated with the inconsistent internet. Here's the quality of the internet you will get with Wave Broadband. https://youtu.be/yuSfTYDhTLg After several minutes for speedtest.com to load then the testing just keep going and take about 5 mins+ and can't finish the test till the site seemed to just give up. 20+mb seems impressive but actually to load a website is extremely very difficult. Just please do not even consider their service and your life will be much happier with other provider. read more

This is just the honest truth I love Wave Broadband. In regards to the proximity of where I am, as well as being the sole user of my web subscription, I couldn't see a better deal. Choosing Wave as my ISP has been a wonderful experience. Customer service was great the professionalism of the tech was superb also the efficiency of the telecommunications is awesome. read more

The only reason I gave two stars is due to the kind ladies in the local office. The field manager is a jerk and has no customer service skills! I had a tech come out and swapped boxes and was supposed to install tv in my kitchen. All he did was complain about his co-workers and job and leave the access to my crawl space wide open and not install in my kitchen. When I spoke with the field manager his reply was, " I have already dealt with this employee and I don't know what you want me to do about it. You have already had two techs out to your house since then and what do you want." I haven't had two techs at my house since then that I know of! Then the jerk named Jake, field supervisor, tells me how I'm at fault. This has been a horrible experience and I'm going back to DISH. Never again will I deal with Wave. read more

Unreliable service (cable TV and internet). Incompetent technicians. Long wait times when you call for support. The automated system asks for telephone number and zipcode and the technician asks for the telephone number again. While you're waiting, the recording says that many of your questions can be resolved by visiting their website - if the internet doesn't work, there is no way to get to the website. Neighbors and I experienced the same problems at the same time. The technicians looked at our internal wiring and equipment when it was obviously a problem that affected several users and was in their network. I switched to DirectTV for TV. I haven't switched internet yet (only because this is the only high speed provider where I live). read more

Used to be the best service provider in the area. Customer support was amazing, within the day call outs. They are now approaching being worse than Comcast and have fell below DSL,ugh, really! Customer service call outs are 4-5 day wait; moreover, their new techs are not as savy and spare no time to blame the customer. Being a network admin, and having to experience a broad range Internet service providers and their service. I once tried to get wave at any location I was installing, my views have changed. I have went to raving about Wave to ehhh . . . ranting. The only service I am happy with now, is their dark fiber, which is provided through Black Rock. Network latency, jitter, down time, and the down fall of their customer support has made Wave for home users . . . meh. IMHO: Grew too big too fast and forgot their core values that made their customers happy. read more

I can't give less than one star but if I can I will. Their service is super bad. The internet is slow, the customer services are bad, low efficiency. Charge things with no reasons. I have a 100mb per month and I only got 12mb for my download speed. read more

There was a fellow black man named Chris who came to my crib and installed WiFi in a prompt and professional matter. He was very courteous despite belonging to a clearly under-staffed organization. While I am very happy with the service Chris provided (he mentioned loving talking to people, and being very social as an incentive to be an employee at Wave), I think Wave Broadband's management/employee structure can do more to make sure that employees are not under as much pressure. read more

Too bad I have to give it one star...would like to give 0 stars! If I wasn't in a forested area that won't support a satellite dish, I would switch! The speed is slow, the equipment is substandard and the cable line up is a joke. As much as Comcast is, it is worth having. I have it at my primary home and Wave is at our cabin. We are planning on moving to another city nearby and if Wave serves it, we won't buy there! read more

I've been a customer for about 6 months and have had nothing but good experiences. I have Internet only, and it's always lightning fast with all of the uploading and downloading I do for my work. I've only had spotty service once for about 10 minutes. I do own my own equipment, as I know just how sketchy renting equipment can be. Customer service has been prompt and friendly as well. Overall, I have had nothing to complain about! read more

Garbage service and company, they've been out to our community over 30 times in the past year and are unable to fix the constant outage, slowness and packetloss issues, every house here has issues but they can't figure it out. read more

Only had wave a short time but I'm already impressed. We called to get service and had an appointment or the next day. The installer Triston Terpening was awesome, he showed up on time, got everything installed quickly and patiently answered all of my questions. read more

I pay my bill by mail on time regularly. The last check I wrote was for 12/3/2018 but when I checked to see if it had cleared at the bank, it hadn't, so I call WAVE. Wave tells me on the phone they have not received it, so I write another check 12/19. again, the same thing happens; claims they have not received the check. I asked my bank to put a stop payment on both checks. Then I send a certified check to cover 2 month's charges. I receive a letter from WAVE complaining that the check was returned to the bank, check dated 12/19 and they are charging me $25.00 for the returned check (nothing about the 12/3 check). please remit $82.00! The letter is not signed by anyone, just Broadband. When I call and complain, I hear a voice that indicates they are not professional - they do not know who the Vice President is, nor who they work for and could barely give me an address where I could write a letter of complaint about their business office. I dread receiving the next statement - what it will look like. I also resent the fact that there is laughter, 'party' noises when I have called about the service and when they were screening my call, did not recogise the telephone number. What sort of business office is this? Should I write a letter of complaint to the DA's office? Does some employee gleefully purloin arriving payments? What is going on? Why did not my check, 12/3 clear by the 19th? I had to pay extra,1/2/2019 certifying that they received the payment, but the bank charged me for 'Stop Payments' (12/3, 12/19). They should reimburse me for all the extra expense just to pay my monthly bill! read more

I'm only using their internet service but have been pleased with Wave's service after they took over for Broadstripe which tended to have a lot of issues with service dropouts. I work from home so I'm using my connection pretty constantly and have found a good steady signal 99% of the time. Occasionally it drops out for about 60 seconds, but this happens every couple of days at the worst. Pricing isn't bad, especially if you can ask them to knock the price down to keep you on board as a customer. Service speeds have been increasing consistently, one year ago it was 15Mbps as the mid-tier, now it's up to 55mbps! read more

The equipment is so old that it has no relation to their ads. Inconsistent quality and dependability. Not a service I would recommend

I just want to take a minute to acknowledge the service we received pertaining to cable / internet installation by Richard. Our home is in Port Townsend. Richard was on time, and was very friendly during his time on our premises. Richard answered all of our (mine) dumb questions with humbleness and understanding. I think there was one question I must of asked of him 3 times. Anyway, way to go Richard...great job! read more

All the material provided boasts the High Speed Internet of 250 but when they arrived said the job order was for 100--who would opt for that? They also had another aspect wrong with Tivo so that increased the price. Hopefully I will like the service but don't care for the bait and switch on the internet speed and Tivo pricing. More to come after I actually use it. read more

Great service and reliability. WAY too expensive. The largest of all of my bills. I have internet, cable with extra channels and a home phone plus 2 DVR boxes. Costs me about $250.00 a month. Is that too much. Other companies say they can beat the price for the same package but can they? Will my bill go crazy after a year or two? read more

We moved into some apartments this year and like many others could only choose wave. We have had their service before (years ago) and were sad to find out they now, probably for some time, limit GB usage. We did not realize how much we used and went over our monthly allotment of 300GB by $75 dollars worth (about an additional 300GB). Well we went to our local store and were met by the helpful and friendly Jolene. She was knowledgable and not only helped us with our issue but got us a better plan so we won't be at such risk of going over again. I know there are no contracts and we can always switch plans, but she did not have to do as much as she did for us. We have had no problems with the connection or speed, though we do have our own router. We game often and find no lagging, and downloads are done incredibly fast. I just wish there were no caps on GBs. When you're already paying so much for something it is frustrating to find additional fees. read more

I'm increasingly disappointed with Wave. Increasing no.'s of outages and slowdown's on a near daily basis. Poor customer service too.. Recently I was forced to schlep into an office to pick up a digital tuner. Since there's no office in Pt. Townsend where I live and I happened to be in Sequim one day, I stopped at the Wave office there . No dice. I was informed that I wasn't in the "local" office for Pt Townsend and I would have to go Pt Hadlock. No apology either. Just a dismissive "wave" of the hand and she turned away. (I kinda felt like reciprocating with a certain hand wave.) "Price creep" is on the march too. Used to be they actually informed you with "oh, sorry, we have to pass along an increase". Not now apparently. I've had a long email thread to drag the admission from them. First response was to demand my account no. to even respond. Have to wonder why since they had my name and email, they couldn't pull it themselves... unless they were hoping I'd go away rather than look it up. Then I got this: "We have recently completed negotiations with several of our current TV channel providers. This month you may notice a change in TV content pass-through fees, such as the TV Stations' Fee and Expanded Content fee, due to content cost increases fromTV network owners." No detail about how much the "pass-through" fee is, where exactly it originates, so I have a little doubt about veracity. read more

I spent 2 hours with a tech at my house - he was dirty/smelling/butt crack - you name it. My download speeds were 30-80 - upload 4 mbps when they arrived. He didn't know what the problem was - tweaked around with lots of stuff and wowed me with his vast knowledge (not) None of what he said made any sense but then tried to convince me to buy a business account to get better service. I am paying for 100 mbps speed now but not getting it. I am 1 person on 1 computer - why would I need more? I need it to simply work. If I click a website - it takes several minutes to come up or it times out. I've called them again - another tech will come out but now looking for alternatives which to my understanding do not exist in my location. read more

I sent an email through "Contact Us" on their website with a question about my bill. I received a confirmation reply that they received it and that someone will contact me within 2 business days. I waited 5 days and heard nothing from Wave. I sent another message 7 days ago, and again got a confirmation reply but have not heard back from them. I have a triple play bundle with them, and have been a loyal customer for 18 years, and yet I'm being ignored like this. I can't imagine how they treat the "newbies." read more

I have had two years of unresolved signal drops (locked in due to the facility I live in) for both television and internet, after countless router/modem exchanges and cable rewiring. In the last three days, I have been told "we found a problem in your area and fixed your drop off problem," only to have it occur again. I received another "we found and fixed the problem" call today, and was asked if I wanted them to verify it on another scheduled service call on Friday, between 8:00 AM - 8:00 PM. Well it's only a 12 hour wait for them to arrive.....this must be why they advertise their "excellent support and reliability" on TV so frequently. My advise is to look somewhere else for these services! read more

I live in Capitol Hill in Seattle. I'm not sure why Wave has gotten so many negative reviews. I've been a customer for two years and I've never had a single problem. Speeds as fast as advertised, reliable service, for a great price. It's so refreshing after having Comcast for years. I also appreciate Wave's commitment to net neutrality. I use my own router as the hardware that ISPs provide is usually subpar. I work in IT so I'm pretty picky with ISPs. read more

It's unfortunate that I am forced to use Wave because it's the only ISP in my area. I have never experienced so many problems with other ISP's as I do with Wave. It goes out several times a month and they can't seem to figure out why. Low quality internet that is patchy is the only way I can describe this. If you work form home and have a choice between wave and another provider, go with the other one. read more

Their service is so horrible that they do not get a rating. 1. When they came out to install my phone, cable, internet bundle they screwed up. The idoit they sent out could not install the equipment properly. Which cause my service to be faulty and I was calling in every 2-3 days with phone, internet or cable issues. Their tech support was very rude and unhelpful. Making me feel belittled and telling me I didn't know how to use their equipment. This went on for 8 months until they decided to send out a senior technician to redo my installation. 2. When I added TIVO service they were advertising new small TIVO equipment but they gave me this ancient bix that is 2 feet bu 2 feet. When I called in for new one I was told that it was not offered. Why would you run commercial for it? 3. Everytime you call customer service they have the rudest people answering the phone and impossible to get through. They are rude and do not listen to a damn thing said. You always have to demand to speak to a supervisor. They do nothing for thier customers but rob them of their money for a false service that does not work properly. DON'T WASTE YOUR TIME WITH WAVE!!!! read more

On top of all the weak customer service, constant internet outages, and very high prices for what you get, I got a letter this week stating that I am now capped at 300 gb per month, and that they recommend I sign up for their 100.00 per month business service. I am outraged at this. According to their records, my normal monthly useage is around 200gb, so this is an obvious upsell to a person who they know has no other way to get internet. So, for other customers who hate them, I've sent a letter to the King County Office of Cable Communications about how their licensed monopoly is treating me, and perhaps it would be helpful if more people wrote in. Just go to the King County Website and you will find a page that covers this with contact info. read more

I'm a Sequim Wave customer. I have a new TIVO T6 box and you can call ones and get told you will be able to stream Amazon videosafter being on line for 37 min . But you must get a hold of Tivo to have them add the icon in the list of providers. Ater contacting TIVO and 45 min told they can't add the icon Wave has to do it. Back on line with tech person 20 min after waiting 11min to speak to them , NO we don't offer Amazon at this time. Request supervisor ,wait 7 min and told Sorry they don't offer Amaazon and even that I spent $ 99.00 to get Amazon Prime well " So Sorry". Go to Amazon and fight with them for your money back read more

My complaint is not about the internet service but the professionalism of the company. I live in a small homer owners association. Wave came out to fix/upgrade their cable along the road. They drove their van on the soft shoulder where we just spent $40,000 for water pipe upgrades, excavation, topsoil...etc. Instead of staying on the hardtop after realizing the van was sinking they stayed on the soft shoulder. Their ruts ended up being aprox 6in deep and 80yds long potentially cracking the water pipes. Now we have to monitor the site for leaks. I have called 5 times and they tell me the complaint ticket is at the local store in Laconer, WA. 2 people came out and stepped on the edges of the ruts and called it fixed. I was promised a phone call which never happened. The damage is still not fixed after 10days. Horrible customer service, professionalism and ownership. read more

I've had a wave account for about 5 months and my roommate had an account for a year before that and he told me about the deal he had with them where he paid $50 a month for unlimited WiFi and his deal was expiring. I made a similar deal that was supposed to last 2 years however I received a bill for $71 and decided to call and get it smoothed over with them. After waiting on hold for over an hour, someone finally answered and told me the deal I had only lasted 3 months and there is nothing that they could do except take off $10 a month. This isn't the first problem I've had with them and it probably won't be the last. $61 a month doesn't sound too bad for unlimited internet, but that $10 a month adds up really quick on Military pay. If you have other options I would choose someone else. They lie to you to keep you paying them and just keep jacking up the price. If I had other options I would switch to someone else. They act like they're trying to help you but the price keeps going up and I'm getting pretty sick of it. read more

Wave does not care about their existing customers. Their only focus is on trying to lure in new ones. They are running commercials on tv that they are donating $100k to Feeding America. What they aren't saying is that they are hiking existing customer's bills while offering great deals to new customers only. So they aren't actually donating, their existing customers are. When I signed up for my service, my install date was 2 weeks out. In that time a tech was supposed to come check the lines to be prepared for my install date. That visit was never made. When my install date came the tech couldn't find the lines or a connection box, dug up my yard, called out another tech, scratched their heads and then proceeded to run a cable across my yard, over the roof of the house next door and hook up to their cable to run to my house until they could figure out a fix. Pirated cable is illegal!!! Luckily that house is a rental and just happened to be empty at the time. The promos that they offered a year ago are now gone, my bill went up $70/month and a lot of programming was dropped because I would have to pay extra. My plan has a data cap. They are now offering the same deal with a locked in price for 2 years and unlimited data. But they won't give that to me because they don't give a crap once you're already a customer. They claim they are a "customer first enterprise"...uh, wow, sure. Thumbs down on the customer service and the installation wasn't top notch either. read more