This place can't get me a single part. After ordering it twice! Cut rate auto parts=crapread more

I am totally disgusted this this store at the moment !!! On Wed Jan 4th per instructions from my…read moremechanic after he spoke to an employee. I went there and paid for a part and the 3 day shipping. I checked with my mechanic on the 7th to see what the status was. He called the store and was told that there was a delay and it would arrive on the 12th. 8 days after I ordered. I decided i was not thrilled with this and called the store myself. And I was told that the part had not even been ordered until just moments before When my mechanic called to check on it!!!!! So they took my $$$. Didn't order - LIED to my mechanic and said "delay". Not that they messed up and didn't order!!!!! Likely because he uses them all the time. I was totally furious and left a message for the manager to call me today (Mon Jan 9th). Well when I left the message the employee said "If the manager does not call you back during normal hours Monday, call him)!!!! I was pissed and said what do you mean if he doesn't call me back???? That would be bad business practice ! My mechanic called again and got approval for me to get my money for part & shipping. I went in today (Mon Jan 9th at 1:45pm). And guess what? No manager had called me yet!!!!!! But there was a invoice taped to a register and confirmed who I was and eventually I got my refund. I told the employee at the desk that the fact that the Manager - Matt had not called me and I was upset. He then told me that the employee that took the message likely didn't want to get into trouble himself and probably did not give the message to the manager !!!!!! Well then, why was my invoice taped to a register? And why was the manager not called to speak to me???!!!!! I promise not to ever give this store a dime of my money again and to complain on every media source and tell every friend or acquaintance I know if they even think of using this store! Horrible horrible customer service. I don't even want to give them the 1 star rating

James went over and above helping us out with a problem with our Jeep Gladiator. They had…read moreeverything we needed to get up and running again.

My husband went here last Friday attempting to buy a couple of windshield wiper bushings for our…read moreclassic car. It was an item they don't keep stocked, so he ordered it for pick up the next day. I ended up going in on Saturday to pick it up for him. At the counter I asked for the part and the employee went to retrieve it. After several minutes he returned and said he couldn't find it, could it be under another name. I initially gave him our last name as my husband was told it would under that, well they put in under his first name. Not a big deal, at least it was found. When my husband came home from work and saw the part he said it wasn't what he ordered. The employee that ordered it had shown him the correct part out of their parts book. Somehow after he left they ordered a different bushing. So, he goes back in the next morning, I went and waited in the car, it took him 15 minutes inside. The employee that was manning the counter couldn't find the right part in the books and finally asked if he'd like to wait for 20 mins. when Andy would be in as he knows how to find the parts better than him. Really! You have an employee at the counter who can't do the job. We decided not to wait, my husband gave him all the information and left it for Andy to find and order. Please train your employees or don't have them helping customers who come in to spend their money at your business. Oh and you might want to rent a power washer and spray off all the dirt and moss on your long concrete wall in the parking lot, it looks like nobody cares, well just seems like that after our experience.

Angel and Harley were extremely helpful today with my Subaru Outback battery. I was back on the…read moreroad quickly because of them.

They answer the phone before they even open. Nice people too. The prices are crazy, but blame…read moreEmperor Poppypants the First for that. They even put the wiper blade on for you.

They were quick and able to send me on my way in short order. I didn't even know Walmart had an…read moreautomotive center and they were open on a Sunday. Highly recommend

They check everything with the best oil change. Air filter, transmission, differential and even…read morethe transfer case fluids along with filling up the power steering and washer fluid. The battery is tested and tire air pressure is added if needed. The Oil Maintenance Light was even reset for me. The windshield wipers and all of the lights were checked too!

As most of my projects require quite a bit of cleanup, Mason County Salvage is right there to help…read moreus with vehicle removal. Ask for Ceci.

Have purchased three used Subarus from this repair shop, and could not be happier. Paid way less…read morethan I had expected, and have no complaints about the cars. Recently drove one of the cars (221,000 miles on it) to Spokane and back with absolutely no problems. Can highly recommend!

I hope this is connected to the new owner Shelton Ford- when I was in for just the regular oil and…read morefilter I was given a suggested repair price on my truck of $4900 but told it could wait another 5000 miles for bad brakes - I was shocked I hadn't been advised before such a major repair would be needed BUT the very next day I got a Carfax notice from Ford letting me know the value of my vehicle was less than what the repair would be - hard to imagine that was coincidental - I found another Garage to trust with my repairs - if I were you I'd do the same -

Before you consider using the service department at Bruce Titus in Shelton (Formerly Gillis),…read moreplease read the prior poor reviews and mine. They lack experience in their technicians and provide incorrect diagnosis and/or say they fixed the issues that I had brought my truck in for, only to find out that they never fixed them and charged me saying they had. I usually do not repeat an auto service or any other service after 2 bad experiences, but I gave them 3 chances, and I will never ever take my truck into Bruce Titus of Shelton, ever again!!! Do your due diligence in deciding whether to use them!

Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

This dealership stayed true to their word provided the quality services that they said they would…read morefrom the beginning to the end . They appreciated our business and we appreciated their commitment to upholding the company quality standards. Christmas was here and soon the new year came and so did the professional team in the service department . We really appreciated the communication updates that was provided and the speedy response from the team . I would highly recommend this company for anyone who appreciates honesty and work done in a quality timely fashion with honesty from beginning to finish. They listened to myself and my wife they treated my wife with the same respect and integrity that they showed me. Our vehicle was clean with no greasy marks from service performed we did not have to clean up after them the are a true professional service.

I took my 75 F250 (Rather the tow truck did) to Jack's. I told Johnny what I thought the problem…read morewas, and not to mess with the surface rust. So after diagnosing my truck it seemed that there was a bit more to it. I told them to fix it. Boy!! Did they! I runs like a champ. They were straight up front about the prices, and gave me a detailed list of all the work that had been done to it. Thanks guys. Especially Riley who worked on it.

Very communicative and very knowledgeable! He explained everything when I picked up my vehicle. He…read morewas so kind! Took off some time for maintenance to make it a little cheaper! Loved my experience!

I had my Volkswagen Westphalia engine rebuilt at wagon werks, my engine was old and getting tired…read morewith valves tapping. Kevin rebuilt my engine to a much better running engine than when it left the factory i am sure. He is very knowledgeable and highly skilled i feel. He uses the best replacement parts available. I feel very fortunate I was able to get on his schedule as i now have Westphalia with lots more power, better shifting, no more gas fumes, starts instantly without any dash lights remaining on after starting. I feel any area where my 40 year old VW could be improved was mentioned and completed with my buy in. Truly above and beyond an engine rebuild. Huge Thank You to Wagon Werks.

Great timely service, they went above my expectations and we're pleasent to deal with, I felt they…read morewere honest with me and didn't treat me like I was just a woman who dosent know anything about cars. Thank you