Our camper van was shutting off as we were driving, a very scary experience. The team at D and L…read morefound the loose sensor and got us on our way quickly and at a very low cost! Highly recommend this place as honest and skilled.

I've got a 2002 Trailblazer LTZ which required preventative maintenance service and a new battery…read more Great quality and service! I maintain all my vehicles like people maintain their airplanes - I don't wait till it fails. While it costs a little more to do the required PM it is well worth it compared to buying/financing new cars! Having recently moved to Shelton D & L will be my mechanic! Has just 200k miles, expect to reach 500k before I replace it!

I couldn't do a no star review or even a negative, her are the facts, AVOID THIS PLACE at all…read morecosts. I called first to ask what it costs to install a radio, around $200 bucks cause I had hardware. Drop off car, it could be a little more, okay fine. Pick it up, $498, I was like for what extra, I got the whole dog and pony show, fine I paid. My car initially had the stock stereo with aftermarket speakers, in sounded good, I just wanted an upgraded deck. I bought the stereo from a reputable dealer, used my vin and got all the parts. I get in my car drive away and I kid you not, I've heard factory 80's vehicles stereos sound better. It is a $400 deck, it's sounds like dog shit. I immediately come back and tell him it sounds off and even the subwoofers were not working, he agreed and told me to bring it back cause it's the end of the day. Mind you, I live 35 minutes away. I come back, leave car he calls back and says it's the wrong part, I asked 3 times what part, I got 3 different things. Eventually he lands on the harness, I supplied wrong harness, shouldn't you know that upon install and QC after you finish your job? Shouldn't that have been caught before they installed, and why would you initially deliver the car undone? He told me he'd get the part and make it right, that was aug, it's now the 29th. Oh, along with my subwoofers not working, the satellite radio not working either and crooked deck install. Again, 3 and a half weeks later, today, I pick up my car and he wants to charge me over $100 more, for a job they didn't complete and do right the first time, still blaming me for the wrong part, seriously i thought they were the professionals. By the way, I called customer service on the radio and showed them my parts via pics and invoice#, they said those are the right parts. The company I ordered the stero from was apologetic of the inconvenience, not of their own but what I was going through and gave me a free xm tuner for my deck, that's how you do business, not the way Advanced Automotive services is doing right now. So here is me waiting for the cops they called, to explain why I refuse to pay anymore money for this terrible business, fraudulent service. DO NOT GO HERE! Oh last thing, he refused to give me either statements. Pics of crooked deck install, trash from install, and couldn't even put shift boot back correctly.

I went there for an oil change in a 2017 Mercedes van. When I dropped it off, they told me it…read morewould be about $200. When I picked up, I had to pay $300. The reason; the van took 13.5 quarts of oil. The last oil change from another shop was $168.

Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

I recently had a remarkable experience at Dodge Ram in Shelton, WA, that I feel compelled to share…read more Faced with a major problem on a brand-new vehicle, I reached out to several dealers, but none were willing to help--except for Dodge Ram in Shelton. They were not only willing but also eager to tackle the complex issues that kept appearing and disappearing. Their team, especially Daniel Kuni and Aaron Heard, went above and beyond in diagnosing and repairing the problem. Their dedication and expertise were evident, and they handled the entire process seamlessly. These employees deserve a significant shout-out from the owners for their exceptional service. The customer service at this dealership is unparalleled. They are incredibly honest, transparent, and genuinely care about their customers' needs. It's refreshing to encounter a dealership that stands out in this way. Additionally, their veteran-friendly attitude and down-to-earth approach left a lasting impression on me. The pride they take in their work is palpable, making it clear that this is not just a job for them but a commitment to excellence. Because of this outstanding first visit, I am now a lifelong customer. If you're looking for a dealership with exceptional service and integrity, look no further than Dodge Ram in Shelton, WA. JP

We had 2 dilemmas, our broken down car and how to get home about 1/2 hour away late in the…read moreafternoon. While waiting for AAA we googled nearby repair options. Vanderbilt Wal's had great Yelp reviews, so we called them to see if they could take our car if we were going to need a tow, and mentioned our predicament for getting home. Ride-sharing was not a possible option. Sue was so helpful and understanding. She agreed to take in the car and went out of her way to find someone that would give us a ride home at no charge. That kind of customer service is so rare these days. Although a quick fix by AAA resolved our issue, Vander Wal's earned a new customer and great reviews.

They are friendly, quick, and reasonably priced. We had our brakes repaired. We would highly…read morerecommend them. We even got a 2 year warranty on the work done.

I went to Mike to get my exhaust welded and not only did he provide exemplary service- but he was…read moreprofessional as well as very friendly and timely. he made me feel comfortable and confident my car was in good hands. highly recommend him to any and everyone that needs work done. thank you Mike!

Mike was kind, responded quickly, gave trustworthy feedback on what needed repairs and what could…read morewait, and charged a fair price. I strongly recommend his service, and will use him again for our car repair needs.

Best mechanic in Shelton is Jacob. Needed front brakes replaced and he not only gave me the best…read moreprice out of 5 local estimates, but he did the job quickly and with stellar customer service. Highly recommend.

I have only had good experiences with Hudson. They replaced my Transmission 15,000 miles ago or…read moremore. I've taken my vegan in for other service and I recommend other people give them a try. I keep expecting to get let down like every other shop has for me but this shop deserves 5 stars no matter how our relationship turns out.

I would like to say that I am truly impressed by the awesome repair that my truck received. It runs…read morelike it's brand new and has been running like new for the last 5 years. Not once had to come back to have anything fixed they do a no amazing job. Keep up the great work. thank you very much, Brown's garage. I'll be back. Eddie V.

Brown's Garage is a top notch full service repair shop that accommodates all of my vehicles needs…read moreat a professional level. I appreciate and respect this business in my community. Thank you for ALWAYS GOING THAT EXTRA MILE!!!