I'm on edge with these guys... I've sent people here for parts and have had a lot of mixed feedback…read moreafter buying their parts. My personal experience was good with a headlight I needed for a car but horrible with a transmission... Long story short: I bought a 4l60e GM transmission for a customer's van that was missing all but 3 pan bolts and someone had broke off the filter screen. The transmission didn't work after installing the unit and filling it with fluid. After bringing it back to them they dropped it off at a transmission shop and the only thing they could come up with is that I installed the wrong filter kit. When I talked to the manager about the inspection the guy told me that I was going to be responsible for paying for the inspection. Last thing that happened was when dropping the transmission core off with them it took a good 45 minutes to get one of the staff off their ass to come out and fetch it from the back of my truck. They then took another hour to get me my core refund which they first tried to refund me in credit. Seth's final thoughts: Don't remove crucial pieces from parts you sell if you don't want to pay for an inspection later; only to reveal you shouldn't have removed it in the first place.

Read some reviews. I paid over the phn. One person said don't pay over the phn! I pray it's the…read moreright rim. Cause this really far for me to travel. Thought it was in Kent. Now I see it's past Shelton wa. Can I get a refund if I can't get that far? Signed disabled elder

This place can't get me a single part. After ordering it twice! Cut rate auto parts=crapread more

I am totally disgusted this this store at the moment !!! On Wed Jan 4th per instructions from my…read moremechanic after he spoke to an employee. I went there and paid for a part and the 3 day shipping. I checked with my mechanic on the 7th to see what the status was. He called the store and was told that there was a delay and it would arrive on the 12th. 8 days after I ordered. I decided i was not thrilled with this and called the store myself. And I was told that the part had not even been ordered until just moments before When my mechanic called to check on it!!!!! So they took my $$$. Didn't order - LIED to my mechanic and said "delay". Not that they messed up and didn't order!!!!! Likely because he uses them all the time. I was totally furious and left a message for the manager to call me today (Mon Jan 9th). Well when I left the message the employee said "If the manager does not call you back during normal hours Monday, call him)!!!! I was pissed and said what do you mean if he doesn't call me back???? That would be bad business practice ! My mechanic called again and got approval for me to get my money for part & shipping. I went in today (Mon Jan 9th at 1:45pm). And guess what? No manager had called me yet!!!!!! But there was a invoice taped to a register and confirmed who I was and eventually I got my refund. I told the employee at the desk that the fact that the Manager - Matt had not called me and I was upset. He then told me that the employee that took the message likely didn't want to get into trouble himself and probably did not give the message to the manager !!!!!! Well then, why was my invoice taped to a register? And why was the manager not called to speak to me???!!!!! I promise not to ever give this store a dime of my money again and to complain on every media source and tell every friend or acquaintance I know if they even think of using this store! Horrible horrible customer service. I don't even want to give them the 1 star rating

order a part from them for $60 plus $30 shipping and 5 days later they call me to cancel my order…read morebecause they said the re was a price error now is $150 plus shipping they try to scam people don't buy from this place piece of sh@t place make you waste your time

The worst experience I have ever had at an auto shop. The repair shop is connected to the Salvage…read moreYard, which is not disclosed when they tell you your car is not worth repairing and try to low ball you on purchase price. Do not make the mistake I did of sending prospective buyers to go look at the car - I have NEVER had anyone swear at me over the phone like the owner did with that transgression! He lied to my buyer that the car had already been sold, then drove it into the garage and closed the door so no one could get it or see what he was doing to it. He then called me back to say that I owed $895 for towing and storage. When I finally was able to retrieve my car (without the extortion), the engine - which had been running perfectly - was running extremely poorly. The next shop discovered that oil had been drained from the engine and revved up, so the heads were damaged; wires to the MAP sensor had been cut; and the wrong computer was installed to the engine. In the opinion of the subsequent shop mechanics, my car had definitely been tampered with. Not only will I NEVER take another vehicle to this shop, but I am offering this review as fair warning to any of you who might be considering it.

Angel and Harley were extremely helpful today with my Subaru Outback battery. I was back on the…read moreroad quickly because of them.

They answer the phone before they even open. Nice people too. The prices are crazy, but blame…read moreEmperor Poppypants the First for that. They even put the wiper blade on for you.

James went over and above helping us out with a problem with our Jeep Gladiator. They had…read moreeverything we needed to get up and running again.

My husband went here last Friday attempting to buy a couple of windshield wiper bushings for our…read moreclassic car. It was an item they don't keep stocked, so he ordered it for pick up the next day. I ended up going in on Saturday to pick it up for him. At the counter I asked for the part and the employee went to retrieve it. After several minutes he returned and said he couldn't find it, could it be under another name. I initially gave him our last name as my husband was told it would under that, well they put in under his first name. Not a big deal, at least it was found. When my husband came home from work and saw the part he said it wasn't what he ordered. The employee that ordered it had shown him the correct part out of their parts book. Somehow after he left they ordered a different bushing. So, he goes back in the next morning, I went and waited in the car, it took him 15 minutes inside. The employee that was manning the counter couldn't find the right part in the books and finally asked if he'd like to wait for 20 mins. when Andy would be in as he knows how to find the parts better than him. Really! You have an employee at the counter who can't do the job. We decided not to wait, my husband gave him all the information and left it for Andy to find and order. Please train your employees or don't have them helping customers who come in to spend their money at your business. Oh and you might want to rent a power washer and spray off all the dirt and moss on your long concrete wall in the parking lot, it looks like nobody cares, well just seems like that after our experience.

As most of my projects require quite a bit of cleanup, Mason County Salvage is right there to help…read moreus with vehicle removal. Ask for Ceci.

Have purchased three used Subarus from this repair shop, and could not be happier. Paid way less…read morethan I had expected, and have no complaints about the cars. Recently drove one of the cars (221,000 miles on it) to Spokane and back with absolutely no problems. Can highly recommend!

Very welcoming and helpful staff. Appreciate the facility and services being available locally.read more

From the owner: We sell used parts, and do automotive repairs. From small cars to large trucks, we service them all!read more

I'm never going back to this store, this was the third time I've been turned away. I moved from the…read morewest side of town two years ago, always used the Napa store by the college in Tumwater, always happy there. Long story short I've got a older motorhome so its hard to match parts. So this morning I'm looking for a heater control motor? Stopped in at Autoplus, turned away, no way to match it up. Not at Napa, they don't mind bringing out several parts to make sure it's the right one. Autoplus would not be my choice unless you can tell them exactly what you need. They are way to LAZY to really help you when you really need it. To bad you can't post with no stars. Terry

This is definetly the beat parts store in town. Not only do they have the biggest selection, but…read moretheir service is head and shoulders above the competition. The staff is always very friendly and helpful...I just wish they were open later than 6 pm.

extremely knowledgeable and professional. employees extremely friendly and helpful. had my vehicle…read moreserviced in less time than expected.

I called Denny's automotive and asked if they could please get me in as soon as possible for a rear…read moreshock replacement. Mark was able to schedule me in at 8 AM the next morning! They have their own car shuttle service and drove me back home and pick me up after the work was done! This is the best automotive place in town and the only one AAA approved.!