Competent and trustworthy. After a lot of negative mechanic experiences over several decades I get highly anxious about having to get attention for any car issues. I've been coming here for oil changes, and occasional small needs such as a lightbulb swap out. Today I requested assistance with larger issues. This particular Jiffylube has proven they are capable of just about anything needed for a vehicle, and is willing to work with customers for plans to take care of needs, while explaining everything with kind and attentive service. They see their customers as whole people. They're respectful of time for those of us with little flexibility in our schedules. They're quick to provide honest communication. Part of their process is even looking for the least expensive part cost at local auto parts stores, before they offer a quote. If you're a mechanic skeptic trying to spin all the plates, with limited mechanical knowledge yourself-- this is the option you've been looking for. read more

These guys probably saved my car (and a lot of my money). Long story short, my 2008 Toyota had an issue that could have totaled the car if not fixed asap. They were able to order the part and install it FAST. The repair was outside my budget since it happened the same day as rent (cars love having issues on the first of the month), but big shoutout to Quinton for making sure I qualified for a payment plan with a crazy low rate. Thanks to him, I was able to pay my rent and fix my car. Thank you so much Quinton! read more

Great customer service, through, not salesy at all! Best place to get your oil changed.

So impressed with Randy F and his knowledge and professionalism. Efficiently checked everything Jiffy Lube site lists as items that they check. Will be coming back to this Jiffy Lube for future services. Great experience!!! read more

Very kind, helpful, and are attentive to any potential problems. Went in for a oil change, but also an issue with a leaky tire. Turns out the thing got hit with a nail buried in it and were able to fix it right up, along with getting a new air filter in after they looked at it and I saw filthy it was. Highly recommend their service if you need maintenance done! read more

They were very knowledgeable and were able fit my service in on short notice. Randy was great and kept me updated on the service of my car. I would definitely go there for a care service again. read more

Price changes as you're stuck in line. Stuck in line 45 minutes price jumps up double and you're stuck. I tell them no thanks

Dallas worked on my car and was very accommodating. Great place to get car service. I came in for an oil change and was told about a belt issue that could have been a safety hazard. Good looking out. Service was quick and easy read more

The only reason why I'm rating 4 instead of 5 is because I did have to bring my car back to be fixed! This is the nicest Jiffy Lube I have ever been to honestly. I struggle with a lot of social anxiety so I have hard time going into public or taking things to be serviced. This place was so nice to me and made me feel super comfortable. The manager Jeff takes accountability and seemed to do everything he could to try and help me with my problem :) even things I honestly don't think he had to do. I'm so used to going to car places and being screwed over I was scared they were going to do the same. But no they were nothing but kind and respectful! Also Angelica another manager drove me home when I was gonna just take the bus. Super sweet kind people. Who will own up to their mistakes if they make any! read more

Fast, helpful service! Came in for an oil change, they also replaced my filters (I had in my car but didn't do myself).

Stopped here once for an oil change. No line and the employees worked quickly.

I went in for an AC diagnostic last August and they told me the Air Compressor was the problem. So I paid them to repair my AC issue. My AC started to stop blowing cold air and it's only been 6 months since they fixed my AC. I went back to them to diagnose and repair the problem because my AC didn't work, and they couldn't do it because they either don't have the mechanic or the diagnostic kit. They are very confusing when they explain stuff because 1 mechanic would say something different than the other one. They referred me to the Jiffy Lube in Tumwater, and when I called the Black Lake location if they are going to pay the diagnostic, and their team member "Franky" stated that AC warranty repair for their location is only good for 3 months or 3,000 miles. It was basically saying that my problem wasn't their problem anymore. Stay away from this location because they will give you the run around, wasting your time and hard earned money! read more

Team Lead Arron was wonderful! He managed our oil change and even circumvented a potentially costly mistake by one of his staff in a professional manner. He also suggested an online discount saving me money! Very impressed and will be back. read more

Super royal treatment! My first oil change at Jiffy Lube and I was totally impressed. Opened the door for me, explained everything very clearly, super kind and speedy. Even vacuumed out my car and washed the windows!! Amazing! I'll be back. read more

Came in for an oil change and tire rotation, older heavy set guy with long hair was rude and rude to the other employees. He kept complaining about how he didn't want to be there and just wanted to go home. Everyone else was very nice. read more

There are two jiffy lube locations within a mile(?) from each other but this one is far superior ! I have gotten oil changes at both locations. The staff at the Black Lake Blvd location are so friendly and helpful! They get you in and out very quickly, and are honest and up front. I don't know much about cars but they take the time to explain things to me that I don't understand. read more

I hate getting my oil changed due to my busy schedule. The service attendants at this place were super nice and quick with the oil change. If you don't want to waist time and money this is the place to go. read more

Very rude. Said I had electric power steering when I asked them to top off my power steering fluid. They couldn't find the reservoir. I went home and found it and filled it myself. They are not mechanics. read more

I attempted to find a location to take my work vehicle for service and Jiffy Lube is on the National contract so all Jiffy Lubes should accept the vehicle for service. Except this location on Cooper point and Black Lake. The young woman who came out to greet me looked like I had a green toad on my face when I told her I had a fleet vehicle with an ARI contract. She explained they wouldn't be able to help. Again very odd considering it's a Jiffy Lube and I picked this location because they had great reviews. After that I went to the Jiffy Lube closer to my home on Capitol in Tumwater and they were able to help me without issue and with fantastic service. Since that experience I take all of my cars to the Tumwater Jiffy Lube. I don't know if the young lady was just ignorant or if she just didn't want to help me because of the way I looked using my business vehicle, but I'm glad I found another shop who's been happy to keep my vehicle maintained. read more

Very satisfied with the response I received from the regional manager after my initial review. I spoke with management and was able to receive a refund for my trouble which I truly appreciate. After this experience I would come back to this jiffy lube because I feel they really value their customers. I was very satisfied with the friendly staff yesterday and it was quick getting my refund. Very pleased. read more

Super friendly guys and they let you sit in your car while they do your oil change, probably one of the only benefits of covid.

I always go to this Jiffy Lube because all of the staff are friendly and attentive. They really go above and beyond to provide excellent customer service. The last time I was there as my emergency lights came on and they ran a diagnostic at no charge to me. Found out that I had left my gas cap somewhere. They immediately called their local provider and had the gas cap delivered to the business within 15 minutes and they installed it free of charge. They are wonderful people they have good attitudes and I feel that they give the best customer service of any place I've been. read more

Every time my wife and I come to the Black Lake/ Cooper Point location, they are all very kind and very professional. They always inform me of what things on my vehicle needs to be updated and are never pushy with what things need to get done either when I am there or a later time. I can tell everybody there works very hard and once again we very much appreciate the customer service. Thank you Jiffy Lube employees!! read more

I will update this review once my problem has been addressed and solved. But so far nobody has contacted me back. This is a shared review for this location and the location on Cooper Point/Black Lake Bvld. location. I brought my car into the Harrison Avenue location on a Saturday morning for an oil change. I was told it would be approximately 20 minutes. Around 40 minutes the gentleman, Drake, let me know that whoever had done my oil change last put the oil filter on too tight and he was having a hard time getting it off. At that point I needed to go pick up my children and I let Drake know, he said he would try a couple more things but did not want to break it. A few minutes later he let me know he was unable to get it off and I left. As soon as I had the time I brought the car in to the Cooper Point location. Explained to them what have been said at the Harrison location, they told me it would be no problem and would have my car done soon. The young woman came in to let me know that they had broken my cap while getting it off, and not to worry they wouldn't charge me for it as she didn't have any way of ringing it up, but if I brought my car in the next day they would put the new cap on it. I brought my car into her the next day and she told me the cap would be $80. I told her no, she told me there would be no charge, and she explains that somebody above her vetoed that and there would be a charge. Then she told me that I brought the car in with the tabs broke it off and the cap broken. It did not come in broken. Drake at the first location specifically told me he did not want to break it so he wasn't going to try any harder. So basically each location is blaming the broken cap on each other. Now the situation I'm stuck with is they were completely unable to remove the cap at all, and unable to do the oil change because they had broken the cap. And now they are telling me I need to take the car to a mechanic or a dealership to have it repaired. I returned to the Harrison location and spoke with Drake. I explained to him the situation and he let me know that it was not in fact broken when I left his shop, which makes sense seeing as though he had told me that day he did not want to break it. I asked to be contacted by the district supervisor or corporate. He told me he entered it in the computer and I should have a phone call within a few days. It is now been seven days and I haven't heard from anybody. I'm hoping that Jiffy Lube will make this right. read more

Never ever again. I took my one-year-old car with less than 19k miles on it for a simple oil change. First, Jiffy Lube seems to go out of their way when it comes to performance art. I'm in the reception area. Young man walks in and calls my name. I get up and start to pull out my wallet. I'm told I don't pay yet but that he wanted to review my services. Like I told them, I wanted an oil change. No don't upsell me on anything. The car has less than 19k miles on it. I sit back down. He comes back a short while later and calls my name. I get up and start to pull out my wallet. Again, I'm told I don't pay yet. He reviews what they did. I sit back down. The third time he comes in I'm allowed to pay for my car, which was significantly higher than I was originally told. When I asked, I was told there were additional fees. Sheesh! Then I go out to my car and wonder WTF! My front passenger seat was fully reclined. When I asked why my front seat was fully reclined I was told that was how I had brought it in. Uh, no. It was upright. Shortly after I left, I noticed my console had been rifled through and not everything was there. Why was there a need to even open up my console for a simple oil change? Never ever again will I set foot in Jiffy Lube. read more

This gets 5 stars for Lexi and the crew. Prices are a tad high in comparison to other oil change places I've been to but they make up for that with terrific customer service. Fast, efficient, friendly, and extremely helpful. Installed a new filter and new wipers that I happened to have in the car already at no charge. And Lexi in particular is a gem. I'll be coming back. read more

Friendly, quick, helpful, informative, and honest. It doesn't get much better. Plus they vacuum your rugs. They are even open on a Sunday during Snowpocalypse! Have come here many times, will continue to give them my business. read more

I came here based on their yelp ratings. I actually live closer to another location (which has much lower ratings) Prompt service! These guys are personable, professional and incredibly respectful! I was taken care of in a "jiffy" and am back on my way. In and out in about 30 minutes! I had some problems with resident mice under the hood (living in the woods will do that sort of thing to a car) and so Ryan and Dave went the extra mile to make sure that any extra unwanted material was cleaned out from around my filters and engine compartment. Moreover, they vacuumed my floor mats! I'll definitely be coming back. Thanks guys! read more

I went in today for an oil change and was NOT given a heavy upsell of extra products. Instead, Chris did an excellent job cleaning out the cabin air circulation system and I got not only an oil change but a much improved air conditioner. They were fast and efficient. read more

There are two jiffy lube locations within a mile of eachother but this one is far better ! I have gotten oil changes at both locations. The staff at the Black Lake Blvd location are so friendly helpful, quick, honest and up front. I don't know much about cars but they take the time to explain things to me that I don't understand. The other location is not nearly as welcoming, and the staff not as friendly. read more

Needed an oil change and the manager Elijah got me right in. Helped me to figure out what was needed and got me going right away. I appreciate that they valued my time. Excellent staff as they were all helpful and knowledgeable. I highly recommend you come to this Jiffy Lube. read more

I called this location in regards to a full synthetic oil change for my Ford Edge. I was told $70. After they already had my car in their bay, oil draining the shift lead brings me to the counter to tell me the total would be $109.... huge difference than $70... she didn't seem to care and say starring at me, saying nothing waiting for me to realize at that point I had no choice.. instead of making a scene I told her they shouldn't give any prices over the phone when they are 50% more when you come in... poor customer service. Totally misleading. Meineke will have my business for now on. read more

We had good service at the Jiffy Lube but, I have to say, it was as good as most providers of oil changes. The guys were nice. We were in and out promptly. I had to locate my own coupon ... which I certainly searched for once we were told the price which was higher than we're used to. I found $5 off. read more

this is the place to go if you care about your car, they do, and the people are amazing, very helpful very friendly and treat me like a Queen.. I wont take my cars elsewhere read more

Awesome customer service! They made the process really easy, and got us in and out quickly!

Elijah and the rest of the jiffy lube team was phenomenal. My service was quick and extensive, reccomendations were spot on for what my car needed. The waiting room was clean and nice. See you next time! read more

This was the best oil change experience I have ever had. Speedy, super polite, and reasonable price. Didn't push a lot of services I Didn't need and I was in and out of there quick. read more

I had been going to Meineke for a few oil changes and I don't know why. I went back to Jiffy Lube today and was so pleased with my experience. They have a cute little popcorn machine and Alexis who helped me was so nice and pleasant to talk to. It felt like she was being real with me and I never felt like I was getting "upsold". I'm just going to go to Jiffy Lube from now on. read more

Hands down the best customer service I have received anywhere! The staff were friendly, courteous, knowledgeable and informative. I was in an out in 15 minutes. I thought the great service was a fluke until I returned with my husband's vehicle and received the same amazing service. read more

Erin Is A great person to go see. She is very knowledgeable. She will take care of you and your vehicle. Highly recommend, you wont be disappointed read more