We just bought a Toyota Tacona TRD this past weekend. They were so easy to work with, felt like…read morefamily. We were pleased with the whole transaction. Luke & Cheryl

I'm extremely disappointed with my experience at Car Stars. I purchased a Nissan Murano on June…read more29th, and by July 3rd--just a few days later--the transmission completely failed. As a single mother, I was very upfront about my concerns during the purchase process and made it clear I would only buy the vehicle if it was properly inspected and in good mechanical condition. During the test drive, I pointed out a concerning sound to Seth, the salesperson, who reassured me they had an on-site mechanic who checked all vehicles. The next day, my father spoke to Mike, another salesperson, who explicitly claimed there were no mechanical issues. Based on these assurances, I proceeded with the purchase. Days later, the transmission failed--something that would have been obvious to any qualified mechanic. I had to pay out of pocket to have the car towed back to the dealership, and I also paid the service tech to install a transmission. After picking the vehicle up, the very next day it broke down again -- this time while I was driving uphill with my toddler in the backseat. I called to speak with Brian, and even after I told him the car was undrivable, he told me to "have your dad come look at it and drive it." He then had Craig, the service tech, call me, who told me to take it to a shop near me and have it checked out. I called Brian again after that and told him it was completely unprofessional for Craig to suggest I take the car elsewhere after everything I had already paid. I also told him the only reason I bought this car was because Mike misrepresented its condition. Instead of taking any responsibility, Brian told me to get an attorney. I specifically asked for a complete diagnostic, and a transmission failure this quickly points to a pre-existing issue that was either missed or ignored. This goes beyond poor business practice--this is misrepresentation and fraud. Under Washington State law, it is illegal for dealers to knowingly make false statements or hide serious mechanical defects just to close a sale. Misleading a customer into believing a vehicle is mechanically sound when it clearly is not is a direct violation of the Consumer Protection Act and the Implied Warranty of Merchantability. Just because the vehicle was sold "as is" does not shield Car Stars from responsibility for misrepresentation or hiding serious defects. Selling "as is" does not excuse the dealer from their obligation to be honest and transparent about the vehicle's condition. Car Stars took advantage of my trust, ignored my valid concerns, and left me with an unsafe, non-functioning vehicle within days of purchase. I will be reporting this dealership for fraudulent practices and pursuing my legal rights. I would never recommend this dealership to anyone--especially to people who expect honesty and accountability when making such an important purchase. Buyers beware: protect yourself and get an independent inspection, because this dealership operates with dishonesty and deception.

I just want to make a shout out to OLYMPIA MOTORS LLC off Pacific Ave…read more My daughter's husband passed away 3 weeks ago and she was driving a car that he was getting ready to fix. She needed a reliable car that she could drive for years to come. I worked with Gregg, who co-owns the lot with Leo. I picked out a safe car for my daughter and they went along with me to surprise her with it! She cried, she was so thankful! These men are kind, honest and no frills. They made the process so simple! I can not tell you how grateful I am to have found them. They service cars as well, so my whole family will be coming to them from now on for repairs and oil changes. Anyways, I just wanted to let you all know about this little gem.

Save your money, go elsewhere. If he tells you 2 days in a row it's been detailed and trying to…read moredry it out he's full of it, the car leaks like crazy that's why. Or we fixed brakes, then partner admits just manually bled them cause their computer tool isn't working (or my thought doesn't even have one). Or best one, I wouldn't sell anything i wouldn't sell my daughter...bulls@#t!!! Leo is really good, makes you really want to believe all of it...Leo is a used car salesman, trust ne, he's a used car salesman. Don't believe anything he says. Take car somewhere you know and TRUST and have them inspect vehicle before you buy it. I was lied to scammed, and when checked him on it, nothing.

First, for service I rate them 5 stars. But for sales that's a different story…read more I spent 2 hours there looking to trade my tundra for a new one. It was an arranged appointment yet the person who I was to meet briefly shook hands and then never saw him again. They tried to convince me longbed tundras all have the 32 gal gas tanks which was a blatant lie. I own one and that's what I'm looking to change! First guy tried to sell me a truck for rediculous price wasting my time and not familiar with the options available. We will check our inventory they said...1/2 hr would pass and then I get yet another employee. Must have been passed around to half dozen by time I was done. And then his manager came and repeated the lie. He says well I'll go check the specs. Never saw him again. Finally the sales manager took over and dropped price another 10k below what the first sales guy claimed they couldn't go below. That finally got my interest because it's actually a really good deal. But then comes the next problem. After taking like 20 minutes for appraisal he shows me Kelly BB supposed valuation that's 1-6k less than the actual Kelly BB value and 6k less than Edmund's trading value. And of course kbb is often less than real market value too esp for trucks. I'm fine with them needing to make a profit I get that. Just don't lie to me. Just tell me they can pay market rate and apologize. Be kind - hmm that's Chehalis Toyota. Andy their sale tax is 1% less. I prefer buying local but sucks when they don't treat you right.

My husband and I came in to purchase a Rav4. We did a short test drive and decided to purchase it…read more Noel assisted us and was no nonsense and efficient and we settled on a price. Once we moved to the finance department, things changed. The guy helping was nice UNTIL we told him we didn't want to purchase the extended warranty. He then became abrupt and rude with us. It was night and day in the way he treated us. It was very off putting and bizarre seeing we were spending thousands of dollars on a new car. We had personalized plates we wanted transferred to the new car and they were unsure they could do that (yes, a dealership can transfer them and I have had it done several times before) - I felt like they were being lazy. I called a few days after buying the car to talk to the guy in charge of licensing to make sure they were handling it because if not it I could lose my personalized plate and pay more to go back in and register my vehicle again. I never received a call back after leaving numerous messages and even driving in to leave a note for him. Anyway, fast forward a few weeks. The Rav was extremely uncomfortable, gutless, there was a draft by my leg, it had road noise and essentially I hated it. I am pretty sure the seats were made from hard cardboard. I went back into the dealership to try to find a solution and their solution was to purchase a much more expensive car. No, thanks. I ended up trading the Rav in for a Honda CRV at a local dealership 18 days later. I am SO MUCH HAPPIER with my Honda, it is a high quality car and is very comfortable to drive. They treated us very nicely at Honda and were super efficient registering my car and ensuring I got my personalized plates without any hassle. They gave me a much better finance rate and they didn't push anything extra on us and were still professional when we said no to the extended warranty. Funnier still, a month later I never received a call back from the licensing guy but I did get a call from someone there to come pick up my new license plates (for the Rav I no longer owned). Guess what? They weren't my personalized plates. So, essentially they blew me off and in the end I would have had to pay an extra 90.00 and take a trip to DMV to get my personalized plates because they couldn't be bothered to do the easy paperwork that dealers do to transfer the plate. Honda was easily able to make the transfer and I have my personalized plates on my new Honda CRV. All in all, I can't recommend Toyota.

We've purchased two wonderful vehicles from Paul.l and recommended him to friends. A more honest…read moreand fair dealer you won't find.

My adopted son just bought a 2020 Toyota Tacoma, low mileage, and in perfect condition from Olympia…read moreAuto Source. I was surprised what good condition it was in. It's a plain Jane rig, but in my mind, that's great, as there is less to go wrong going into the future. Paul, the salesman, wasn't pushy, answered all questions, was very knowledgeable about Toyota, and the vehicle. My son felt confident he was buying a good 'rig', and I was too. Paul also gave us a very liberal price on a trade in. It's nice to go to a used vehicle lot and come away feeling good about your purchase. If you're tired of the big boy sales pressure, and the ill feeling you get shopping there, give Paul a try. I don't think you'd regret it.

Amazing! We bought a car from Maz and PNW Affordable Auto for our teenage driver. What a positive…read moreexperience! Maz was easy to coordinate with. We worked together to have the car evaluated by our mechanic, and then we came together on a mutually beneficial financial agreement. If all car buying was like this, no one would stress about it. I highly recommend you give Maz a call today. Check out his assortment of cars. His knowledge of cars is impressive. If we need another car, we'll be at PNW Affordable Auto!

Absolutely the best experience ever. Jesse really helped walk me through the first time financing a…read morecar. Even when I was indecisive, or had questions he was with me every step of the way. I will definitely be buying from them in the future, and have already been recommending them to friends

My wife and I bought a new 2017 f350 from Dave moore after looking at other places dave was the…read moreonly one willing to truly spend the time and get us the options we wanted at a reasonable price. Thanks Dave!

Just a terrible rushed experience. I don't know why i bought from them after all these red flags…read more salesman was brand new and didn't know anything. finance manager was the worst. rushing me through the signing and so rude. The whole crew just wanted to watch football while dropping multiple F bombs around my kids. The Seahawks in the playoffs was clearly WAY more important than my 60K sale. Circled up around the multiple tv's just joking around while i sat uniformed and waiting. i'm going up to tacoma even just for maintenance from now on

I wanted to provide a follow up post since the original negative review we put up in February. It…read moreis now mid-March and we have had our van back for a couple of weeks and it appears to be in good working order. The staff was very patient in listening to our complaints and responded professionally. There were still a couple of small things that didn't get done but the engine did get replaced and they gave an explanation as to why it took so long. Communication could definitely have been better and more specific earlier on, which would have helped ease our frustrations. However, overall we would recommend Mullinax of Olympia now. Thank you to the staff who very kindly helped us. My husband is now very happy with his new van.

These guys are very knowledgeable on anything Land Rover. I have used these guys for the past 4…read moreyears and though I have not been thrilled about everything that has gone wrong with my Rover, Charles (owner) and Steve (master mechanic) have been nothing but fair. I'm pretty sure Steve loves my Rover even more than I do. These guys are not cheap, but cheaper than the dealer. And if you are looking for cheap you probably shouldn't buy a Range Rover, but they are fair. They have worked with me when I could not afford the necessary repairs and even picked up my vehicle at work and home for services. Its not a flashy or state of the art garage, but the service and knowledge is second to none. I used the dealership once for service and have been much more impressed with Dare Britannia.

These guys where great. My wife and I came down to Olympia over Labor Day weekend and when getting…read moreinto town our Range Rover broke down and wouldn't start. I had it towed here because they are the Land Rover experts in this area. Unfortunately the car is not repairable, but there where very nice to be honest with and let me know it may not be worth fixing but that they would take a look. I ended up not having them check after doing my own research and taking the advise of the mechanic I talked with. Charles was more then polite over our email interactions and a pleasure to deal with. They are all around great people. If you need rover work done they can do it. Thank you guys.

Yesterday, my wife and I purchased a vehicle from Nissan of Olympia. I have been buying cars for…read morethe last 40 years, and without question, this was the best car-buying experience that I have ever had. The vehicle that we initially wanted to buy did not suit our needs. They were very understanding of that and helped us find the perfect vehicle. We got an amazing deal and walked away extremely happy. In the past, I've made vehicle purchases and left the lot with buyer's remorse. Yesterday, we left the dealership knowing that we had gotten a great deal. The entire staff was very courteous and professional. I would personally like the manager, John, my salesperson, Jeff, Tom, and Adrian from the service department. When it comes time to buy a new vehicle, Olympia Nissan will be my first and only choice. Al Newman ,

Jessica was my customer service agent and she was super friendly. She kept me apprised of…read moreeverything that was happening, let me know what parts needed replacing, asked for permission, got my car cleaned, and sent me on my way. The waiting room is comfortable and even the customers were friendly to each other. This place is better than a Starbucks for meeting people. I bought their seven oil change package which was a steal and Jessica let me know I can use it at any Nissan dealer, so that's huge since I've needed oil changes out of town a few times. I always get great service here. Thanks Jessica!