it's not what I'd call perfect but.... it's damn good. the parts selection hasn't let me down yet…read moreand prices can be all over the place from "what a great deal!" to "are you kidding me?" depending on of course what you're getting. with that said the staffing is usually pretty decent and I can't currently think of them not knowing the store contents when I've stopped in. they do warranty their parts but you've got to have the receipt from your original purchase. I had them replace a dead alternator on my old Honda once. since I had my receipt it was a very smooth transaction.

The service engine soon light came on and I started to panic. My granddaughter said I should go to…read moreO'Reilly Auto Parts and they would test it for me. I stopped by and they did. told me it was a small leak, not a problem and gave me printout. No charge. I will definintely go beack.

my truck was broke down in front in a parking space. i was reassured again and again it was ok. i…read morecalled yesterday morning at 10:54am informing them i would be there that night or the next morning to get it and they said ok. im comimg from auburn. just a few hours later they called to have it impounded. they had all my info and i made contact with them again and again. I was told i was fine and never once that they had a problem with it there or any urgency to move it. unbelievable that this happened and i question the legality of their actions. i should look into it. i just don't understand why just a few hours later they would call a tow after telling me i was ok. now im gonna have to spend 2000 dollars by the time i get my truck home to auburn from way out in chehalis now. already cost me 5 hours and 150 in fuel today. its just not right.

always Great Deal Excellent Parts Nice Staff Van GET Hard To Fine Parts Thank You For Greatest…read moreServices!!!!

You guys have the best employees! Always a good experience. Justin was so helpful today - went out…read moreof his way to get me the information I needed, was so friendly, and even helped me change a light on my car that would have been very difficult to figure out on my own. Thank you so much!

i had some flickering issues going on with my lights so i took my car in for the handheld test they…read moredo on your battery that checks your battery, alternator, and starting system. according to them, my battery was good but alternator and starting system was bad. i took one of the terminals off my battery and my car still ran, so it's definitely not my alternator lmao and my starting system is fine. took the alternator out to have it tested in store at a different autozone and it passed with flying colors. i may be a woman, but i'm not stupid lol.

I had a frustrating experience with Ernie's RV & Trailer Repair…read more I brought in my Class C RV because I wanted a proper inspection, specifically to have the brake pads checked. Another shop had already told me they couldn't lift the RV, which is exactly why I sought out a place that could handle a full inspection. When I scheduled the appointment, I clearly explained this situation and my expectations. The day after I dropped off the rig, I received a call saying the RV was ready and that nothing was wrong. I was charged about $280. When I arrived to pick it up, I asked for an inspection report or details on what was checked, and it became clear there was confusion. After asking directly what work had been done, I was told they had only performed an oil change. This was extremely frustrating because that was not what I brought the RV in for. I had been very clear that I needed a full inspection due to the previous shop not being able to lift it. They did offer for me to bring the RV back at another time, but when I asked about the cost for the inspection, I was quoted over $450 on top of the $280 I had already paid. This pricing was never discussed when I scheduled the appointment. Overall, my concerns are: -Lack of communication about pricing upfront. They need more transparency on their pricing and other reviews suggest the same -Not paying proper attention to the customer's request -Failing to perform the service that was requested There was no effort to offer a discount or solution to make up for the inconvenience. I wanted to give them a chance despite some pricing concerns posted on prior Yelp reviews, but unfortunately, my experience confirmed those issues. To be fair, the staff were friendly and professional. They are nice folks but, they need to work on some issues. In the future, I will be driving a few extra miles to get better and more competitive service.

I asked Ernie's to repack my RV trailer bearings, check the trailer brakes, and adjust the drop on…read moremy drop hitch. They said bring it in. Only after I brought my trailer in, they said it would be $861. Way more than I expected for about 2.5 hours of labor and $120 in parts but I had already towed my trailer there so I said ok. They said the trailer brake is fine but they did not measure and would not tell me how much brake I had left. The trailer hitch adjustment cost $159 just to loosen and tighten two bolts with an impact wrench while the hitch was still attached to my vehicle. I watched and they never once used a torque wrench or a vice. My chassis was the vice. Uhaul or any shade tree mechanic would have done better service for a fraction of the cost. They quoted me $7700 to fix the caulk and trim. Hard pass after seeing their quality of work and what they charge for basic services.

I was referred here by my boss at work who spoke highly of Brett(owner) at Tumwater Automotive; the…read moreheater in my car gave out, also there was a loud ticking sound coming from the engine. Brett contacted me after inspecting my car and was very informative about the problems my car was giving. He was very professional and clear with the recommendations he had, at the same time, did not make me feel pressured into getting anything done, which is the best part because most mechanics are usually pushy! I ended up getting everything done that was recommended to me, and I am so very pleased with the results! My car runs like its brand new! I highly recommend Tumwater Automotive to anyone that is in need for car services; spare yourself the trip to the dealership, you won't be disappointed! P.S. Thank you Brett!!!

Made an appointment last week for Monday. In the appointment schedule I told them what was wrong. I…read morehad a blower motor on a 2013 Dodge Grand Caravan that was out. Delivered the vehicle to them Monday. They knew from me what was the problem and could have ordered parts before I even arrived, but decided to wait until I arrived on Monday. Monday, when I was being dropped off, I was told repairs like I was asking for take one, maybe two days to fix. The price they gave me AFTER DIAGNOSTIC was more expensive than local dealers for the same work. But since the car was already there and the appointment was made that was fine because I didn't have to work until Wednesday and if they had it fixed by Tuesday, no issue... Tuesday rolls around, no phone call, no communication. Late in the day I finally called and asked for an update. They told me it wasn't done and it looked like it would be one more day. So, I made plans to get a ride to work, and plans to pick me up. An hour before they were set to close, still no call, and we call them again, after I made plans to get off early and get a ride to get to the shop only to find out they still have even started on the work. I won't use them again, it was my first time, and suggest you don't either. They seem to want your business and then will hold you hostage until they finally get around to whatever you brought them.

This place rocks! The staff is pleasant, knows what they're…read moredoing and provides 10/10 customer service. This is the best muffler shop I've ever encountered. Every new truck I have a 40 series Flowmaster installed with dual tips.

Viktor worked on two of my cars, one I was upgrading exhaust system on, the other had catalytic…read moreconverters cut out by thiefs. Good pricing, quick service, they know what are are doing and have been doing it for years! Highly recommend.

These guys have earned my trust time and time again. In reality this is the only shop around that…read moredoes not BS with you and will get things done. Good value and great communication. I have continued going them despite living farther away. If you have a subaru, you NEED to check them out. If you have other makes, you still NEED to give em a try. Best around.

Absolutely the best non-dealership auto shop I've ever dealt with…read more As good as it gets customer service. Zero sketchy vibes from this owner and crew. Knowledge and workmanship appear tiptop, especially when it comes to Subaru (OEM parts only). I was referred by the owner of Quality Muffler and Brake who also does fantastic work. So glad. This is my new auto service spot. Highly recommended as of this post

I was looking for a new mechanic in the Oly area and part of what made me pop in here was the Pride…read moreflag they have hanging outside. Our family cares about having safe places for members of the queer community to patronize, so this got me in the door. We were able to get both our cars in for routine service quickly. This included a free all-points inspection with photos and info (e.g. brake pad thickness) and broke everything down by degree of urgency. Service was prompt and friendly, and after I discovered transmission fluid was leaking from one car when we got home, they apologized and got me back in right away to correct the issue. Parking lot is tight and there's no night drop (fenced lot), but they have a nice waiting area and their lobby shows how involved they are in supporting the local community. Their website has several coupons as well. We'll be back!

Great spot! Left my car for a day of maintenance and had a lovely experience. I appreciate the text…read morewith an inspection report that allows me to approve or decline addition services. They also have coupons on their site which never hurts.