First, for service I rate them 5 stars. But for sales that's a different story…read more I spent 2 hours there looking to trade my tundra for a new one. It was an arranged appointment yet the person who I was to meet briefly shook hands and then never saw him again. They tried to convince me longbed tundras all have the 32 gal gas tanks which was a blatant lie. I own one and that's what I'm looking to change! First guy tried to sell me a truck for rediculous price wasting my time and not familiar with the options available. We will check our inventory they said...1/2 hr would pass and then I get yet another employee. Must have been passed around to half dozen by time I was done. And then his manager came and repeated the lie. He says well I'll go check the specs. Never saw him again. Finally the sales manager took over and dropped price another 10k below what the first sales guy claimed they couldn't go below. That finally got my interest because it's actually a really good deal. But then comes the next problem. After taking like 20 minutes for appraisal he shows me Kelly BB supposed valuation that's 1-6k less than the actual Kelly BB value and 6k less than Edmund's trading value. And of course kbb is often less than real market value too esp for trucks. I'm fine with them needing to make a profit I get that. Just don't lie to me. Just tell me they can pay market rate and apologize. Be kind - hmm that's Chehalis Toyota. Andy their sale tax is 1% less. I prefer buying local but sucks when they don't treat you right.

My husband and I came in to purchase a Rav4. We did a short test drive and decided to purchase it…read more Noel assisted us and was no nonsense and efficient and we settled on a price. Once we moved to the finance department, things changed. The guy helping was nice UNTIL we told him we didn't want to purchase the extended warranty. He then became abrupt and rude with us. It was night and day in the way he treated us. It was very off putting and bizarre seeing we were spending thousands of dollars on a new car. We had personalized plates we wanted transferred to the new car and they were unsure they could do that (yes, a dealership can transfer them and I have had it done several times before) - I felt like they were being lazy. I called a few days after buying the car to talk to the guy in charge of licensing to make sure they were handling it because if not it I could lose my personalized plate and pay more to go back in and register my vehicle again. I never received a call back after leaving numerous messages and even driving in to leave a note for him. Anyway, fast forward a few weeks. The Rav was extremely uncomfortable, gutless, there was a draft by my leg, it had road noise and essentially I hated it. I am pretty sure the seats were made from hard cardboard. I went back into the dealership to try to find a solution and their solution was to purchase a much more expensive car. No, thanks. I ended up trading the Rav in for a Honda CRV at a local dealership 18 days later. I am SO MUCH HAPPIER with my Honda, it is a high quality car and is very comfortable to drive. They treated us very nicely at Honda and were super efficient registering my car and ensuring I got my personalized plates without any hassle. They gave me a much better finance rate and they didn't push anything extra on us and were still professional when we said no to the extended warranty. Funnier still, a month later I never received a call back from the licensing guy but I did get a call from someone there to come pick up my new license plates (for the Rav I no longer owned). Guess what? They weren't my personalized plates. So, essentially they blew me off and in the end I would have had to pay an extra 90.00 and take a trip to DMV to get my personalized plates because they couldn't be bothered to do the easy paperwork that dealers do to transfer the plate. Honda was easily able to make the transfer and I have my personalized plates on my new Honda CRV. All in all, I can't recommend Toyota.

Just a terrible rushed experience. I don't know why i bought from them after all these red flags…read more salesman was brand new and didn't know anything. finance manager was the worst. rushing me through the signing and so rude. The whole crew just wanted to watch football while dropping multiple F bombs around my kids. The Seahawks in the playoffs was clearly WAY more important than my 60K sale. Circled up around the multiple tv's just joking around while i sat uniformed and waiting. i'm going up to tacoma even just for maintenance from now on

I wanted to provide a follow up post since the original negative review we put up in February. It…read moreis now mid-March and we have had our van back for a couple of weeks and it appears to be in good working order. The staff was very patient in listening to our complaints and responded professionally. There were still a couple of small things that didn't get done but the engine did get replaced and they gave an explanation as to why it took so long. Communication could definitely have been better and more specific earlier on, which would have helped ease our frustrations. However, overall we would recommend Mullinax of Olympia now. Thank you to the staff who very kindly helped us. My husband is now very happy with his new van.

Corvette stingray oil chg. W/additional concerns not identified or neglected by 5 star Aberdeen Wa…read more Brian, his Vette' tech... identified, rpr'd issues presented for rprs..found engineering defective & replaced torque tube with said upgraded part. Time line for rprs was efficient, work performed has proven sufficiently supreme to dealer 5 star of Aberdeen Wa..

In an attempt to sell my used van, came to Titus after they reached out to my Facebook Marketplace…read moreposting. You know that anxiety you get when the dentist is about to put the drill into your mouth!? That's the anxiety I get going to car dealerships. After my Titus contact greeted me, he went outside to kick the tires and take a quick test drive. The good news is I had done my homework and knew my Toyota Sienna was valued at about $8,500 in Kelly Blue Book. Mr. Titus rep came back in and gave me his laundry list of what's wrong with my van, then made me his initial offer of $4,000. I didn't do a good job of hiding my disgust, so literally within 10-seconds, he upped the offer to $5,000. I kindly rejected and excused myself. Good decision on my part as only ten days later, I sold my van to a great young couple in Olympia for my ask. Winna winna chicken dinna!

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

Jackson was our salesman and he was very helpful and patient with us. Thank you so much for helping…read moreus find a car to comfortably fit our family!

I would give 10 stars if I could. Brian specifically has been above and beyond amazing. So much so…read morethat since 2014 to now, I have purchased or traded in 3 brand new Volkswagens and been extremely happy and impressed each and every time start to finish. Along with being impressed by everyone from every department including to the service side. Highly recommend Oly VW, even if you are not purchasing a new or VW brand car. There were times I did not know if I would leave with a car after an accident etc or life situation but I always left with a car that I loved.

We had another fantastic experience with Capitol City Honda, this time with their service…read moredepartment. We had a tow package installed on our new Honda Pilot that we purchased from them just a few days earlier, and Troy made the whole process incredibly easy. Dropping the vehicle off was a breeze. Troy was friendly, organized, and made sure everything was clearly set up for the install. When we came back to pick it up, he took the time to walk us through the work that was done and showed us exactly where they secured the accessories and optional wiring harness. I really appreciated him taking those extra couple minutes so we knew exactly what we were looking at. The install itself looks perfect, just like it came straight from the factory. No shortcuts, clean work, and everything tucked away exactly how it should be. We're honestly so elated with this vehicle, and every interaction we've had with Capitol City Honda, from the purchase to the service department, has been great. The whole team makes you feel welcomed every time you walk in, which isn't something you find everywhere. Huge thanks to Troy and the service team. If you're buying or servicing a vehicle, I highly recommend Capitol City Honda. Great people, great service, and they clearly take pride in their work.

Our family has purchased at least 6 vehicles from Capitol City Honda over the past 26 years. Honda…read moremakes a quality vehicle that if you take care of, will last a long time and has great resell value. We bought a 25 Pilot and a 26 CRV from them over the past 8 months and we are very happy with both vehicles so far. Greg was our salesperson and he was great. No nonsense, fair, friendly, and informative. The process both times was straight forward and as quick as can be. I appreciated the low interest rates and financing through Honda instead of my loan having to go through an unknown credit union or bank somewhere. What I really appreciate is that the finance person didn't use high pressure tactics to sell us extended warranties and was still kind after we said no. They also took care of transferring personalized plates to my new vehicle which I appreciated. The price to get vehicles fixed here are reallllly high, which seems to the be the case at any dealership but overall, I really like Honda and trust them to take care of me and my vehicles. They have great customer service and that is why I keep coming back.

I'm an EV6 owner and had a 12V battery issue recently. (Entirely my fault). Kia of Olympia and…read moreservice advisor Elijah L. was extremely helpful, communicative and went beyond my customer service expectations. He met the promised repair tiimeline, provided a loaner car, was able to have my towing costs reimbursed. I an era where customer service is a forgotten art Elijah and Kia more than met my expectations. Kudos and Thank You.

I returned to service on Thursday. I did not make an appointment, but went in to see if I could get…read morehelp. Cameron listened to my concerns. He spoke with Kirk who had helped me the week before. I was able to get the hanging wire harness secured and got my military discount too! Thank you for making it right!

Tried to get extra money out of me by adding on an "accessory fee" and random value for "government…read morefees" to their advertised price on a used vehicle then insulted me when I told them the fees were nonsense and that I was not going to fall for their scam. They also magically reduced the "government fees" by 50% after I first complained about them, exposing that the entire fee is a cash grab for the dealership. Very shady business practices, don't buy from here. Go anywhere else

My name is David from Alaska Tyler our sales person I had ordered a truck from him 10 months ago…read morehe kept in touch with me to let me know how the truck was coming. The truck turned out excellent more than what I expected. I would highly recommend working with Tyler the salesperson over at Olympia Jeep. Because of his excellent skills as a salesperson, he offered to help find a car for my wife and we were able to find a Ford bronco. He also helped with the logistics. To get it to Alaska again thank you Tyler for all you've done for us.

Outstanding service for the win!…read more Let's take a moment to start with the fact that I generally loathe buying a car... until Olympia Mazda. Before purchasing from them, if there was a skip button for the part where you find the car to the part where you are driving it home, I would have clicked it. This is now my 2nd purchase at Olympia Mazda and I could not have been happier! Greg Warren is and will remain my go to, always! He embodies what you hope to get for a car salesman. I was indecisive, had a million questions, test drove what felt like every CX90 and CX70 on the lot and he was patient, kind, and incredibly knowledgeable!! This trip I traded my CX5 in for the CX70 as I wanted something bigger and he, and everyone else who assisted with my sale were amazing! For the record, while I adore Greg's service, it doesn't stop with him. This dealership always goes above and beyond to make sure I'm happy. Whether it's my scheduled services or an actual purchase, they are the best!!!!

I am writing regarding a truck I purchased from Olympia Mazda that has since required significant…read morerepairs due to major issues that were not disclosed at the time of sale. Shortly after purchasing the vehicle, I began experiencing serious mechanical problems. In fact, the check engine light came on during my drive home from the dealership. Since then, I have had to complete extensive repairs totaling approximately $10,000. After inspecting the vehicle, my mechanic indicated that the nature of these issues strongly suggests they were present prior to the sale and would have been difficult to overlook. Since the purchase, I have made multiple attempts to contact a manager to discuss these concerns. Each time, I was told the manager was unavailable -- either in a meeting, on a call, or assisting another customer -- and unfortunately, my calls were never returned. This lack of follow-up has been very frustrating, especially given the seriousness of the situation. At the time of purchase, I relied on the expectation that the vehicle had been properly inspected and that any known material issues would have been disclosed. Based on what has occurred, that expectation was not met.