First, for service I rate them 5 stars. But for sales that's a different story…read more I spent 2 hours there looking to trade my tundra for a new one. It was an arranged appointment yet the person who I was to meet briefly shook hands and then never saw him again. They tried to convince me longbed tundras all have the 32 gal gas tanks which was a blatant lie. I own one and that's what I'm looking to change! First guy tried to sell me a truck for rediculous price wasting my time and not familiar with the options available. We will check our inventory they said...1/2 hr would pass and then I get yet another employee. Must have been passed around to half dozen by time I was done. And then his manager came and repeated the lie. He says well I'll go check the specs. Never saw him again. Finally the sales manager took over and dropped price another 10k below what the first sales guy claimed they couldn't go below. That finally got my interest because it's actually a really good deal. But then comes the next problem. After taking like 20 minutes for appraisal he shows me Kelly BB supposed valuation that's 1-6k less than the actual Kelly BB value and 6k less than Edmund's trading value. And of course kbb is often less than real market value too esp for trucks. I'm fine with them needing to make a profit I get that. Just don't lie to me. Just tell me they can pay market rate and apologize. Be kind - hmm that's Chehalis Toyota. Andy their sale tax is 1% less. I prefer buying local but sucks when they don't treat you right.

I recently purchased a used car from Toyota of Olympia. The finance person gave me his phone number…read moreand told me if I had any questions to call him. I did not get a card from the salesman so I called and left a voicemail. Crickets. In two days he never returned my call. I called because I forgot to ask them to transfer my trailer hitch to the car I bought. I thought maybe they could do that. I went in and was told by another salesman that I could not have it as it is part of the car. It seems they are willing to work with you to sell you a car, but after the fact they don't care about your needs. The other thing is, and this is partly on me, they never talked about the out the door price, only the payment. This is deceptive.

Had several service department visits over the past 6 years for a 2016 F150 and had a very positive…read moreexperience each time. Recently I traded for a 2019 F150 "Certified Preowned". A few problems were discovered over the first week of ownership; check engine light, mirror would not retract, rear seatbelt would not retract. The service manager and salesman took these issues to the GM who approved all repairs at no cost to me (without my needing to raise a fuss). It is reassuring to know Mullinax Ford of Olympia will "do the right thing".

To be honest the dealership did do some work on the vehicle I bought to fix some cosmetic issues…read more However, I felt rushed in the purchase and when I reached out about some concerns with the vehicle that was under the 3 day return warranty period I got no responses or genuine concern about my questions. As a consumer buying a used vehicle I own some of the responsibility and should have done more homework. But what really bothered me was being told by the salesman John that Mullinax is different from other dealerships and they take care about their customers. I didnt feel this way at all after my purchase and with no responses after reaching out about my concerns.

Had a great experience working with Jim Westrich when purchasing my car. Very attentive during the…read moreprocess, kept me informed every step of the way.

Had concerns and questions about a recent service visit. Called and was assured a service manager…read morewould call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again.

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

Purchased a vehicle through this dealership, Kenny was great to work with. While they wouldn't…read morehaggle too much on the price (sold at MSRP), they were quick and efficient. I was in and out in a couple hours. Both Kenny and Trevor showed integrity when I let them know the tint they had applied was scratched (ended up being four windows themselves and not the tint) and I am getting the windows replaced by the dealer soon. Will update my experience.

My interaction with this dealership started after another VW dealer gave me information that simply…read morewasn't factual. When I called Olympia VW, I spoke with Casey, and what he explained about the Golf R not being a car you can just order actually made sense -- especially after being ghosted by another dealer. I had also spoken with a dealer in Oregon that had a Graphite Grey Golf R inbound, but they wanted to run my credit for no reason and demanded a non-refundable deposit. So I called Casey back and told him I'd rather wait for him to either get me one or locate one. A little later, I happened to stop by the dealership to say hi, and Casey told me the exact car I wanted -- Graphite Grey with my preferred options -- was inbound. I immediately pulled out my credit card and told him to hold it for me. Their system supposedly wouldn't take the payment. I even offered to go get cash for a deposit, but Casey told me it wasn't necessary. His exact words were that his sales manager asked, "Did you see what he pulled up in?" I guess if you drive certain cars, they assume you're good for it. I laughed it off and kept moving. Casey told me the car would arrive around mid-to-late May, which was perfect timing. Fast forward to a week ago: I called to let him know I was contacting my bank so financing would be ready. Suddenly the conversation changed. He says, "My boss said $2,500 over MSRP, right?" No. Your boss originally said $7,500 over MSRP, and I made it crystal clear a month ago that I was NOT paying over MSRP. The agreement was MSRP -- period. Two weeks before the car is supposed to arrive, they completely switch up. Casey kept telling me he's the number one salesperson there and he'd "get it done," but the trust was already gone. I'm not going to sit around begging someone to take my money. So I found the exact same car at Bud Brown Volkswagen in Kansas. MSRP deal, lifetime warranty included, and they shipped it directly to my door for $1,300. Now I'm happily enjoying my 2026 Volkswagen Golf R in Graphite Grey. If you're in the market for a Golf R and don't want to deal with games, wasted time, or ridiculous markups, call Bud Brown instead.

Bought a vehicle from Ronnie Robert's know as Ron Dog about 10 yrs ago very good car would still…read morehave it but health took my driving privileges away, but today driving again and Bought another great vehicle from a friend Ron dog, if you need a car new or used he'll treat you the same and you will be friends and a repeat customer. Thanks buddy.

My wife and I had an outstanding experience at Capitol City Honda in Olympia, and we can't thank…read moreRonnie Roberts (Sales) and Adrian (Finance Manager) enough for everything they did to help us get into our 2024 Volkswagen Atlas SE. Our situation wasn't the easiest. We had trade-ins, less-than-perfect credit, and needed a payment that actually fit within our budget. Instead of giving up or pressuring us into something that didn't make sense, Ronnie and Adrian worked tirelessly for about a week to find a solution that worked for us. From our first visit on Saturday to driving our new vehicle home the following Friday, they kept us informed every step of the way and treated us with respect, honesty, and professionalism. We never felt judged because of our credit situation--they genuinely wanted to help us find the right vehicle and make the numbers work. We're incredibly grateful that they helped us get into a safe, reliable, and spacious SUV that gives us the comfort and peace of mind we were looking for. If you're looking for a dealership that truly goes the extra mile and has a team willing to fight for you, I highly recommend asking for Ronnie Roberts and Adrian. Thank you both for making what could have been a stressful process such a positive experience. We truly appreciate everything you did for us!

Thanks Logan for a pretty easy car buying process. Was able to work most of the transaction in the…read morecomfort of my own home. They got me exactly what I wanted for my trade and even helped entertain my 5 year old while we finalized some things in office. If anyone is looking for a sales guy, ask for Logan... he seriously is the best person my husband and I have worked with and that's saying a lot since we have went through this process now 6 times all at other dealers. Juan in finance was pretty awesome too - the best finance person we have worked with. Straight to the point no bs. Will recommended everyone I know to go to Logan and Juan. Thank you again, I absolutely love my 2024 Kia Sorento. I do see other reviews mainly for service. I haven't experienced the service department yet, but when I do I'll be sure to update my review

This was by far the worst car purchasing experience I've ever had…read more My mom purchased a brand new 2027 Kia, and from the beginning the experience was disappointing. During the sales process, the sales representative acted like we were inconveniencing her rather than making a major purchase. To make matters worse, the protective coating that was supposed to be applied was never done before we left with the vehicle. It took over two weeks and multiple follow-ups just to get them to complete something that should have been done initially. When we finally got the car back, it was returned in unacceptable condition -- the paint had not been properly buffed and was covered in small scratches and water spots. For a brand-new vehicle, this level of care and attention is unacceptable. Overall, the customer service was poor, communication was lacking, and the quality of delivery did not match what should be expected when purchasing a new car. Very disappointed with the entire experience.

Looking for a rig, come talk to RC @olympia jeep, and his four legged buddy named bullet, they'll…read morehook you up!!

I had the BEST experience with Michael Ellis. He helped me through the entire process with humor…read moreand professionalism. I recommend everyone coming here to get their next vehicle! -Alli Gregory

Outstanding service for the win!…read more Let's take a moment to start with the fact that I generally loathe buying a car... until Olympia Mazda. Before purchasing from them, if there was a skip button for the part where you find the car to the part where you are driving it home, I would have clicked it. This is now my 2nd purchase at Olympia Mazda and I could not have been happier! Greg Warren is and will remain my go to, always! He embodies what you hope to get for a car salesman. I was indecisive, had a million questions, test drove what felt like every CX90 and CX70 on the lot and he was patient, kind, and incredibly knowledgeable!! This trip I traded my CX5 in for the CX70 as I wanted something bigger and he, and everyone else who assisted with my sale were amazing! For the record, while I adore Greg's service, it doesn't stop with him. This dealership always goes above and beyond to make sure I'm happy. Whether it's my scheduled services or an actual purchase, they are the best!!!!

I am writing regarding a truck I purchased from Olympia Mazda that has since required significant…read morerepairs due to major issues that were not disclosed at the time of sale. Shortly after purchasing the vehicle, I began experiencing serious mechanical problems. In fact, the check engine light came on during my drive home from the dealership. Since then, I have had to complete extensive repairs totaling approximately $10,000. After inspecting the vehicle, my mechanic indicated that the nature of these issues strongly suggests they were present prior to the sale and would have been difficult to overlook. Since the purchase, I have made multiple attempts to contact a manager to discuss these concerns. Each time, I was told the manager was unavailable -- either in a meeting, on a call, or assisting another customer -- and unfortunately, my calls were never returned. This lack of follow-up has been very frustrating, especially given the seriousness of the situation. At the time of purchase, I relied on the expectation that the vehicle had been properly inspected and that any known material issues would have been disclosed. Based on what has occurred, that expectation was not met.