Obviously Jordan is great lol, great to see all the other reviews, along with being"not pushy" he…read moreseems genuine, important quality in any person. Mark was also good with communicating progress on paperwork, i feel like I got a decent deal and had a pleasant and professional experience.

Fairway Motors is now part of another dealership in Olympia but seems to be carrying on the…read moretradition of bad service after reading the reviews of others. My experience with the salesman Drew was fantastic it was after I had a vehicle picked out that came the problem, Sorry Drew you were not there the day I came back in. The sales manager Randy was a typical used car shyster all he was worried about was how much cash we had to put down. I don't know how much experience he has at running a car lot but he definitely does not know how to communicate with people after saying some pretty insulting things in the office, DOOR OPEN, we just got up and left. Randy YOU owe Drew a commission as we ended up buying at another dealership 3 days later.

Our 17 year old daughter needed a car. Carstars is a local lot and had a few vehicles that caught…read moreour eye, but truth be told wasn't expecting to find the perfect car...first try!! We worked with Jennifer. She was not pushy, understood our needs and was extremely friendly and helpful! Would highly recommend this local small business to anyone looking for a reliable vehicle. Thank you, Jennifer and The Carstars.

Sold me a car which head gasket blew less then 2 months later. No I wasn't able to afford the…read moreservice warranty so no luck on getting help from them The car had the check engine light come on two days after i took it off the lot. Cost 600 for their mechanics to "fix" a bolt that was stripped when fixed. Essentially not fixing at all. 3 weeks later check engine light came on again. Same issue. The bolt was on the head gasket. Plus there was coolant leaks that carstars didnt catch or tell me about. Car was for my 16 yr old daughter who was on her way to school when it overheated. Lucky she wasn't anywhere else. My mechanics told me the head gasket was shot. All the mechanics i have spoken to, said that there had to have been issues before and wasn't cause by my daughter's commuting to school and back. I was told from and employee this hasnt happened ever in 10 years, well then it shouldnt be an issue to give us another car or fix this one? Right? Wrong nothing they are WILLING to do for us. I'm a single mother of 2 and trusted car stars because I know someone who works there. I wanted a safe reliable vehicle for my daughter. I still love my friend everyone needs a source of income but I don't trust this place being caring or compassionate. But thank for one of life's hard lessons. I know karma is real and there isnt anything I can do but take the loss.

My adopted son just bought a 2020 Toyota Tacoma, low mileage, and in perfect condition from Olympia…read moreAuto Source. I was surprised what good condition it was in. It's a plain Jane rig, but in my mind, that's great, as there is less to go wrong going into the future. Paul, the salesman, wasn't pushy, answered all questions, was very knowledgeable about Toyota, and the vehicle. My son felt confident he was buying a good 'rig', and I was too. Paul also gave us a very liberal price on a trade in. It's nice to go to a used vehicle lot and come away feeling good about your purchase. If you're tired of the big boy sales pressure, and the ill feeling you get shopping there, give Paul a try. I don't think you'd regret it.

We've purchased two wonderful vehicles from Paul.l and recommended him to friends. A more honest…read moreand fair dealer you won't find.

I purchased my car from here just over a year ago. The staff here were super kind and transparent…read morewhen we were searching for a car to purchase. I will say I probably could have gotten my car for a bit cheaper elsewhere as my family recently purchased the same vehicle in better condition for cheaper at another dealership. I don't know if it just depends on the location as well, but I know where they reside in WA cost of living is more expensive than Olympia so I was bummed finding out that I paid a bit more. Once again, I'm no car deal so there may be things I just don't know! I will say it was my first time having to purchase a car so there are things on my end I should have done to have a better outcome with my used car in the future. While my car had no big problems when first purchased, a PPI would have likely shown me that my fuel pump assembly would end up needing to be replaced soon. That was almost $2000 to replace which is hard when you're still paying off your almost $10,000 loan. Once again, this is my fault as a consumer as I should have gotten a PPI prior to purchasing and you ALWAYS should when purchasing a used vehicle (it could save you thousands of dollars in repairs). Otherwise they have been great to contact whenever I had questions or concerns with the vehicle and always willing to help me. I'm pretty sure they said they are a family owned business and the father and two sons work there. They are SO sweet. I have nothing but kind things to say about this business and the fact that they explained every process and were patient with my millions of questions just proves to me they are good people. They truly are good guys!!

If there was a negative star that's what I would have chosen on this rating. My veteran friend whom…read moreI've known for years visited this dealership last week in need of a reliable car, after he was fortunate and lucky enough to win 5k at the casino the day before, he drove directly to "The Good Guys" to help him out. They completely took advantage of a handicap veteran who is an amputee. The very next day I went for a drive with him and no sooner did we get a mile down the road that I knew the brakes were metal on metal and then we got on the freeway I knew how serious of suspension issues there were Him being hard of hearing could not hear the brakes, and honestly had an anxiety attack while driving and had to pull over it allow me to drive home I was so furious that they would sell a car in this kind of condition that I had him go to a reputable business and get a complete inspection. He walked out an hour later with a 4,500 estimate on repairs which did not surprise me and we are going to pursue whatever we need to do to get this issue resolved or I will personally make sure I make a blog to my YOU TUBE CHANNEL with how sleezy used car salesman can stoop to and literally send someone out on the road with a clear safety and driveability issues. And while reading what EDDIE the owner swears are hidden reviews and are 4.5 stars or above, and states that there has only been 1 lone bad reviews is completely false. I read atleast 10 reviews stating the same, that they had driven away in a vehicle that was unsafe to drive and a complete mess. There was one that was a single mother with a small child he had no problem selling an unsafe car to that broke down just less than a month after buying it. I will be meeting the owner today and will be updating the public on how these " Good Guys respond to proof they will be shown .

This was the absolute worst car purchase I have ever had. We found a truck online drove to the…read morePuyallup location to be told that this was being serviced at the Lakewood location. We drove over there to inspect and inquire about the truck, since the salesman at the Puyallup location was not helpful and just said if we wanted anything to go over there. The salesman at the Lakewood location was a young kid I think his name was Mehmet or Moe, sweet kid and helpful. My problem with this place is the truck we were interested in had a sensor issue and they were working to fix it. Totally understandable and we were appreciative of them disclosing this. The truck was a good deal so we proceeded to put a down payment down as they said the car should be fixed in the next few days. Unforeseen circumstances occurred as the new sensor was not calibrating and they could not get the ABS sensor to reset, and needed to get a new one. This process started on 5/19/26 we soon ran into Memorial Day wknd, and basically had little to no communication or updates on the status of the repairs. Keep in mind my bank had issued a check to the company to purchase the truck based on the "few days to fix". We also still have not even test drove the vehicle and decided to proceed with purchasing the vehicle. I know this is already a long story but we finally get the truck. Getting the license plates and registration another long drawn out lie and process. I have purchased several vehicles and it has never taken longer than 20 days to get my plates and registration. With Memorial Day that following wk we picked up the truck. It is mid July and after calling both dealerships, going in person to the dealership I was told it can take up to 30-45 days to get and they will call when they come in. This was just more drag by these people, I go in today to get the plates because the temp tags expired on the 7/12. They literally don't know anything about it I'm waiting for 10min and one the sales guys is like "oh the DOL is just waiting for one piece of paper can you wait and I'll run down there real quick." At this point t I'm beyond livid...I did finally get the tabs and I had to ask about my overpayment for the tabs..which they wrote a check out on the spot and gave...but this entire sales process was the worse! Buying a car is a big deal as it is a big purchase these people made me feel like I was wasting their time and they just wanted my money without even providing decent communication and expectations.

Car was nice for a good price! The sales person was very nice and helpful. The vehicle purchase was…read morenice and easy.

You will not be dissapointed with the friendly, easy going manner of Keith Messmer. He made the…read morelicensing paperwork super easy. The vehicle was in perfect shape. I would 100% shop here again. Best car shopping experience.

Excellent, excellent, excellent. If your tired of car salesmen without conscience try these guys…read more The owner is truly awesome and a straight shooter. Best deals and FABULOUS PRICES.

Had a great experience working with Jim Westrich when purchasing my car. Very attentive during the…read moreprocess, kept me informed every step of the way.

Had concerns and questions about a recent service visit. Called and was assured a service manager…read morewould call back. Also sent two emails politely asking for a follow-up. None of our messages received any response or even acknowledgement from Titus Will leadership. We will not return for service again.

Customer service was ok until he learned I was affiliated with small business that was an…read moreopportunity to sell multiple vehicles...then it leveled up. Awful customer service once you sign the papers. Actually as you sign the papers (it's digital) the finance woman had me create an account with password on her giant desk-sized keyboard. I figured it was something I would need to access in the future so chose a familiar password. I wish I hadn't because the woman watched my every keystroke like a hawk (can't be discrete on a desk-sized keyboard). I immediately assumed she was watching to ensure my password met the requirements but after a couple seconds it dawned on me she now has the password to my bank login and more...and I had just handed her every bit of person information needed for security checks, short of my thumbprint. Instead of email or print your documents they email you a password secure file. Well I wasn't able to open said zip file to access my necessary documents for registration and tax purposes a few days later. I tried calling. No response. I left a voicemail. No response. I was referred to an email after calling multiple times. No response. It took weeks (no exaggeration, granted I wasn't trying every day) to finally get in touch with someone who got back to me only to insist I go through the financing woman that processed my sale...which is where I started. It was finally through the text notifying my license plates had come in, where I was able to speak to someone that could get me some but not all of my document copies of the sale (was requesting only 2 pertinent documents) I can't imagine if I had to go through this place for actual servicing of my vehicle etc. never want to deal with them again.

Best experience at a dealership ever. Worked within my budget, made sure I got what I wanted. These…read moreguys were not pushy at all! I felt like it was good friends trying to help me get what I wanted. Talk to Larry and Sam. They have multiple lots to pull from. I went to Lakewood and they dropped what they were doing to run to Sumner and back to get the car I wanted at a price that was reasonable to me. I will be coming back to them when it's time to trade in.