First, for service I rate them 5 stars. But for sales that's a different story…read more I spent 2 hours there looking to trade my tundra for a new one. It was an arranged appointment yet the person who I was to meet briefly shook hands and then never saw him again. They tried to convince me longbed tundras all have the 32 gal gas tanks which was a blatant lie. I own one and that's what I'm looking to change! First guy tried to sell me a truck for rediculous price wasting my time and not familiar with the options available. We will check our inventory they said...1/2 hr would pass and then I get yet another employee. Must have been passed around to half dozen by time I was done. And then his manager came and repeated the lie. He says well I'll go check the specs. Never saw him again. Finally the sales manager took over and dropped price another 10k below what the first sales guy claimed they couldn't go below. That finally got my interest because it's actually a really good deal. But then comes the next problem. After taking like 20 minutes for appraisal he shows me Kelly BB supposed valuation that's 1-6k less than the actual Kelly BB value and 6k less than Edmund's trading value. And of course kbb is often less than real market value too esp for trucks. I'm fine with them needing to make a profit I get that. Just don't lie to me. Just tell me they can pay market rate and apologize. Be kind - hmm that's Chehalis Toyota. Andy their sale tax is 1% less. I prefer buying local but sucks when they don't treat you right.

My husband and I came in to purchase a Rav4. We did a short test drive and decided to purchase it…read more Noel assisted us and was no nonsense and efficient and we settled on a price. Once we moved to the finance department, things changed. The guy helping was nice UNTIL we told him we didn't want to purchase the extended warranty. He then became abrupt and rude with us. It was night and day in the way he treated us. It was very off putting and bizarre seeing we were spending thousands of dollars on a new car. We had personalized plates we wanted transferred to the new car and they were unsure they could do that (yes, a dealership can transfer them and I have had it done several times before) - I felt like they were being lazy. I called a few days after buying the car to talk to the guy in charge of licensing to make sure they were handling it because if not it I could lose my personalized plate and pay more to go back in and register my vehicle again. I never received a call back after leaving numerous messages and even driving in to leave a note for him. Anyway, fast forward a few weeks. The Rav was extremely uncomfortable, gutless, there was a draft by my leg, it had road noise and essentially I hated it. I am pretty sure the seats were made from hard cardboard. I went back into the dealership to try to find a solution and their solution was to purchase a much more expensive car. No, thanks. I ended up trading the Rav in for a Honda CRV at a local dealership 18 days later. I am SO MUCH HAPPIER with my Honda, it is a high quality car and is very comfortable to drive. They treated us very nicely at Honda and were super efficient registering my car and ensuring I got my personalized plates without any hassle. They gave me a much better finance rate and they didn't push anything extra on us and were still professional when we said no to the extended warranty. Funnier still, a month later I never received a call back from the licensing guy but I did get a call from someone there to come pick up my new license plates (for the Rav I no longer owned). Guess what? They weren't my personalized plates. So, essentially they blew me off and in the end I would have had to pay an extra 90.00 and take a trip to DMV to get my personalized plates because they couldn't be bothered to do the easy paperwork that dealers do to transfer the plate. Honda was easily able to make the transfer and I have my personalized plates on my new Honda CRV. All in all, I can't recommend Toyota.

Helped me with my first dealership car. Wanted something else but Peter and Orian helped me get…read moresomething more in my price range and explained to me how to eventually get whatever I want by getting a starter car, then working my credit up. I was close to giving up but they stuck with me through the process. I am very appreciative of them for that. Got me a nice car, low miles. They even brought me the car to my work cause I had to leave to clock in! They're the best. Peter was very helpful. Orian is very wise and helped me understand the basics of car credit and how to up my score. 10/10 service

I had a wonderful experience at this dealership. The people are friendly, honest, and they truly…read morelook for the best cars to put on their lot. M​ileage was​ low and the quality of vehicles was the best I've seen in Lacey and surrounding areas. It is hard to impress my dad when shopping for a vehicle, j​ust like any dad, but even he was happy with the purchase and spoke directly to the owner over the phone. If you're looking for an honest dealership with quality vehicles please consider going here. They will take care of you.

Our salesman Spero was outstanding! Easiest car purchase ever. Highly recommend you come see…read moreSpero if you need a car...

Great experience with Rich and Marcus. As a first time car buyer they made the process seamless and…read morewere not overwhelming me through the whole thing. They gave me great deals and options when choosing the best prices for my price point. Highly recommend for people looking at purchasing new and used cars, very knowledgeable and helpful at answering all questions. If im in the market for another one, I'd be back.

I just want to make a shout out to OLYMPIA MOTORS LLC off Pacific Ave…read more My daughter's husband passed away 3 weeks ago and she was driving a car that he was getting ready to fix. She needed a reliable car that she could drive for years to come. I worked with Gregg, who co-owns the lot with Leo. I picked out a safe car for my daughter and they went along with me to surprise her with it! She cried, she was so thankful! These men are kind, honest and no frills. They made the process so simple! I can not tell you how grateful I am to have found them. They service cars as well, so my whole family will be coming to them from now on for repairs and oil changes. Anyways, I just wanted to let you all know about this little gem.

Save your money, go elsewhere. If he tells you 2 days in a row it's been detailed and trying to…read moredry it out he's full of it, the car leaks like crazy that's why. Or we fixed brakes, then partner admits just manually bled them cause their computer tool isn't working (or my thought doesn't even have one). Or best one, I wouldn't sell anything i wouldn't sell my daughter...bulls@#t!!! Leo is really good, makes you really want to believe all of it...Leo is a used car salesman, trust ne, he's a used car salesman. Don't believe anything he says. Take car somewhere you know and TRUST and have them inspect vehicle before you buy it. I was lied to scammed, and when checked him on it, nothing.

Affordable quality vehicles, great and friendly staff. No pressure sales. Highly recommend!read more

From the owner: We are a family owned business offering pre-owned & affordable car, trucks and SUVs in Olympia!read more

Jackson was our salesman and he was very helpful and patient with us. Thank you so much for helping…read moreus find a car to comfortably fit our family!

I would give 10 stars if I could. Brian specifically has been above and beyond amazing. So much so…read morethat since 2014 to now, I have purchased or traded in 3 brand new Volkswagens and been extremely happy and impressed each and every time start to finish. Along with being impressed by everyone from every department including to the service side. Highly recommend Oly VW, even if you are not purchasing a new or VW brand car. There were times I did not know if I would leave with a car after an accident etc or life situation but I always left with a car that I loved.

Brandon in sales is phenomenal to work with! From the first point of contact, he was incredibly…read morepersonable, caring, knowledgeable and went above and beyond. He took the time to rework estimates, negotiate costs, provide all the information I needed and make every accommodation possible. He sent me a personal video of the car I was interested in, responded to my messages even on his days off, was willing to arrange transport from over 30 miles away, and stayed multiple hours past closing. Brandon didn't just stay late to complete the sale, but made sure I had everything I needed at every step and even helped set up my phone after locking up and made sure I drove away happy and safe. He showed a genuine interest and care for my needs; I truly felt like more than just another sale, which was beyond pleasant. I had been without a car since November and actively in the market since January with many unfavorable experiences with various dealerships, which was surprising since I was only looking at Subaru. Brandon is the epitome of what I expect from Subaru and truly represents the company's values of being client-centered, showing love and respect to all, and providing enjoyment and peace of mind. I live my life in a way that is deeply rooted in my values and ethics, which is why I have been so passionate about- and loyal to- Subaru for many years now; it's definitely a company I can stand with. Thanks to Brandon, the choice on which Subaru dealership to take my business to was made easy, even before meeting in-person. He is the reason I went to a dealership 36 miles away, rather than the one I have just 6 miles away from home. I truly cannot recommend Brandon enough! I'd also like to note that overall, Olympia Subaru is by far the best Subaru dealership I've had the pleasure of working with, and I've been to quite a few between CA, OR and WA. Everyone was so friendly and helpful with all the good vibes! I got such a kick out of Jesse in finance, such a great sense of humor and actually made the paperwork portion quite fun and as stress-free as humanly possible! If I am ever in the market for another car, I will definitely be returning to Olympia Subaru again-and-again!

Bought a car from Julien and had a nice experience. He was friendly and helpful and not pushy at…read moreall. This is a classic car buying experience, be prepared to work the deal....

Absolutely the best experience ever. Jesse really helped walk me through the first time financing a…read morecar. Even when I was indecisive, or had questions he was with me every step of the way. I will definitely be buying from them in the future, and have already been recommending them to friends

My wife and I bought a new 2017 f350 from Dave moore after looking at other places dave was the…read moreonly one willing to truly spend the time and get us the options we wanted at a reasonable price. Thanks Dave!

I purchased my car from here just over a year ago. The staff here were super kind and transparent…read morewhen we were searching for a car to purchase. I will say I probably could have gotten my car for a bit cheaper elsewhere as my family recently purchased the same vehicle in better condition for cheaper at another dealership. I don't know if it just depends on the location as well, but I know where they reside in WA cost of living is more expensive than Olympia so I was bummed finding out that I paid a bit more. Once again, I'm no car deal so there may be things I just don't know! I will say it was my first time having to purchase a car so there are things on my end I should have done to have a better outcome with my used car in the future. While my car had no big problems when first purchased, a PPI would have likely shown me that my fuel pump assembly would end up needing to be replaced soon. That was almost $2000 to replace which is hard when you're still paying off your almost $10,000 loan. Once again, this is my fault as a consumer as I should have gotten a PPI prior to purchasing and you ALWAYS should when purchasing a used vehicle (it could save you thousands of dollars in repairs). Otherwise they have been great to contact whenever I had questions or concerns with the vehicle and always willing to help me. I'm pretty sure they said they are a family owned business and the father and two sons work there. They are SO sweet. I have nothing but kind things to say about this business and the fact that they explained every process and were patient with my millions of questions just proves to me they are good people. They truly are good guys!!

I love this place! Been buying cars from here for years and never had an issue and if I did the…read moreowners have always been so amazing!

Tried to get extra money out of me by adding on an "accessory fee" and random value for "government…read morefees" to their advertised price on a used vehicle then insulted me when I told them the fees were nonsense and that I was not going to fall for their scam. They also magically reduced the "government fees" by 50% after I first complained about them, exposing that the entire fee is a cash grab for the dealership. Very shady business practices, don't buy from here. Go anywhere else

My name is David from Alaska Tyler our sales person I had ordered a truck from him 10 months ago…read morehe kept in touch with me to let me know how the truck was coming. The truck turned out excellent more than what I expected. I would highly recommend working with Tyler the salesperson over at Olympia Jeep. Because of his excellent skills as a salesperson, he offered to help find a car for my wife and we were able to find a Ford bronco. He also helped with the logistics. To get it to Alaska again thank you Tyler for all you've done for us.