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    Jack's Madrona Autoworks

    4.5 (19 reviews)
    Closed Closed

    Services - Jack's Madrona Autoworks

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    17 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

    Auto repairs

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto steering and suspension repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Jack's Madrona Autoworks Photos

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    Ask the Community - Jack's Madrona Autoworks

    Review Highlights - Jack's Madrona Autoworks

    Jack and Barry are outstanding when it comes to communication and incredibly fair in terms of pricing.

    Mentioned in 3 reviews

    Read more highlights

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    Shelton Chrysler Jeep Dodge Ram

    Shelton Chrysler Jeep Dodge Ram

    (3 reviews)

    Bought my a Ram Promaster new. A Ram service rep indicated this year that I should have received 4…read morecomplimentary oil changes. He said he added them to my account and that I could use them at any Ram service department with an appointment. Although I live in Shelton, I am doing cancer treatment up in Seattle that requires me to do radiation Monday through Friday. The Seattle Ram service department did not have any openings. So I made an appointment at the Shelton Washington service center. I drove from Seattle to Shelton. Upon arrival I was greeted by the service manager "Tommy". I arrived at 3:15 and he indicated that it was "too late" to do the oil change. I told him my appointment was at 3:30. He said "ok.. we'll it's just gonna take longer." Then he said that he didn't want to do the oil change because I had two dogs in the back. He said, " I have never done an oils change with dogs in the vehicle. This was humorous as I see dogs in vehicles at jiffy lube all the time. But I respect that some people have fears, so made it clear that they were locked behind the pocket door. My gut was telling me that he did not want to do the oil change and was saying whatever he could to make me turn away. I told him I drove from Seattle for this oil change and it's needed. He then stated that he did not see the free oil changes in the computer. I showed him my verification email from Ram reflecting the oil changes. He said, "the e-mail could have come from anybody." He refused to do the oil change unless I wanted to pay a hundred bucks. I have empathy for it being a Saturday after a long work week, I've been there. BUT, if I had a customer I sucked it up and provided quality customer service like an professional adult. This was a complete waste of my time, money (gas) and energy (exhausted from cancer treatment. They verified my information when I made the appointment and I made it clear that it was FREE. Car dealerships are really great at selling you cars with all the warranty promised but SUCK at honoring these promises. It's called being UNETHICAL. None of the other Ram Service departments from Portland to Seattle get good reviews. So add this one to the list.

    This dealership stayed true to their word provided the quality services that they said they would…read morefrom the beginning to the end . They appreciated our business and we appreciated their commitment to upholding the company quality standards. Christmas was here and soon the new year came and so did the professional team in the service department . We really appreciated the communication updates that was provided and the speedy response from the team . I would highly recommend this company for anyone who appreciates honesty and work done in a quality timely fashion with honesty from beginning to finish. They listened to myself and my wife they treated my wife with the same respect and integrity that they showed me. Our vehicle was clean with no greasy marks from service performed we did not have to clean up after them the are a true professional service.

    Jack's Madrona Autoworks - autorepair - Updated May 2026

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