I recently had an accidental break of a quarter panel window and used Yelp to help me find a…read morereliable repairman. I sent the request for a quote late at night and Bill from Integrity Auto Glass responded first thing in the morning. It was a pleasure working with Bill to find a date and time that works. They had multiple openings that were all within a more than reasonable time frame and let me have options. Bill was always super quick to respond and transparent. I even requested a heads up 15 minutes before anyone would arrive and Bill made sure to accommodate that. I was able to have my window replaced in less than 48 hours of the break (and it would have been less than 24 hours except for my own time limitations). I was able to have the repair done at my home address, which saved me the stress of driving anywhere or setting aside hours to go somewhere. The shattered window held together by masking tape was removed and replaced, and the work area cleaned up within 25 minutes. It was impressively fast work! The glass was also a perfect match to the other windows, so it doesn't even look like a break happened. I am so pleased with this experience and will definitely be using Auto Integrity Glass if another window breaks or I need to replace a windshield (which hopefully isn't soon)!

Amazing place! I dropped my car off, they took me back home, a couple hours later I went and picked…read moreup my car that had its brand new windshield! Looked great! Im impressed with their service all around. From my initial call to set up the appt to getting my car fixed! Very nice people to work with. Fantastic service! I will come back if I ever have to! Their business is very valuable in my eyes!

Fantastic, friendly service & great support!…read more I am having them replace the window on my truck canopy for a fair price. None of the big chain shops would consider doing it. I highly recommend this shop to anyone needing automotive or residential glass work done!

Yes, quick response , & friendly easy going customer service Shout out to Bruce and Austin for…read moretaking care of my project.

Professional, knowledge, and efficient service. This is my second service in 2 years (thanks to I5…read morein the Tumwater-Olympia area) and this time I was quickly serviced and taken care of. I promptly got a call to schedule an appointment after my insurance submitted my claim. They had me on the calendar immediately. Drop off was easy, notification of completion was efficient and courteous, pick up was also easy and informative. The quality of customer service and work was 5/5 both times. I highly recommend using them for your glass replacements. They value you, your time, and your vehicle.

Outstanding experience on my recent visit to have the windshield replaced on my Ford Maverick…read morepickup. Friendly and knowledgeable receptionist when I booked the appointment. They took care of all the paperwork for the insurance claim. I was able to get the windshield replaced the next day. Dropped vehicle off in the morning and it was done by noon. Quality of work was exceptional, not a fingerprint in sight with the new windshield. Highly recommended, A+++++.

Very professional, gave me my options straight. I could not have asked for anything more. He made…read moremy spider crack to something I barely notice.

Pros: - Al is reliable, accountable, local, very friendly…read moreand excellent at his job. - competitive pricing. - came to our house next day. - I had a 14" crack in the windshield he repaired. - gave anticipatory guidance, expectations and warranty. - finished in timeframe he anticipated. Cons: -none so far. Recommend: YES!!

Called on a Thursday, got my supplied junkyard glass installed on a Friday for a great price. He…read moreinstalled the glass in my driveway saving me time and the hassle compared to a shop.

Came to the house and fixed for a reasonable price and didn't take long, would definitely recommend!read more

Super friendly, communicative, and more affordable than other places I got quotes from. Highly…read morerecommend!

BEWARE!!! HOSTILE HUSBAND/WIFE ILLEGAL SCAM RING!!! NOT A REPUTABLE BUSINESS! WA state RCW states…read moreit's illegal to perform an unsafe & inproper windshield install as it introduces a safety hazard as it's considered part of the structural integrity of the vehicle in the event of a collision or roll over. We had them replace our windshield on our 99 Chevy Suburban 3/4/26. A rock had hit our windshield causing it to crack beyond repair, & we had told them there was a water leak by our rear view mirror. Upon picking up our car we noticed the windshield was no longer sitting flush & had nearly a 1/2 inch gap. And they left rust dust & dirt all over our dash, cd player, & gauges. They ensured us it was correct & if it leaked to bring it back as we have a lifetime warranty on the install. Within 1 hour of picking up our car it was leaking from the windshield in places it hadn't before due to the improper install. They told us to bring it back today at 10am & but we were only met with hostility. The male owner literally cussed my husband out refused to do the leak test threw our keys at my husband from across the room assaulting him, & told us to get out. My husband was calm the whole time. The female owner reluctantly stepped in & said she would do it while the male owner kept telling her not to. My husband asked if he could come back to watch her do the test & she angrily said no. So he watched her from the counter, while I watched her from parking lot as I had a direct view. She didn't even finish the leak test before she was slamming our car door into a ladder & it made us feel uncomfortable so my husband asked if he could have the keys back if she wasn't going to treat our vehicle with care. She started cussing him out telling us there's nothing wrong with their install & literally said, "if we didn't have a piece of shit car that's falling apart there wouldn't be an issue." She angrily came flying around the corner with our vehicle & got out cussing , yelling, & physically was up in my husband's face pointing fingers in his face, literally screaming at him. I walked over to try to calmly deescalate the situation & before I could even speak the male owner ran up to the door & locked us out. We had to call the police to assist & file a report. The officer even noted the gap was not appropriate. The owners REFUSED to let the officer watch the footage on their cameras, which he said people often do when they are in the wrong. They stole our money, giving us a bad install & refused to make it right, essentially voiding the lifetime guarentee they claim they have on all their work. When I booked it & asked if they guarantee their work Merle laughed & lied stating, "of course! We have a lifetime guarantee, the owner takes great pride in his work." They said everything they needed to to get our business but as soon as they had our vehicle they intentionally scammed us. They knew they did a bad install when they did the job & knew if they could say whatever they could to make us feel comfortable enough to pay & leave they wouldn't EVER have to make it right. We've already been told just based off of photos by 2 other local windshield repair businesses that their install is not only improper but an illegal install job requiring another windshield to be installed. We already scheduled an appointment to have their install inspected for documentation so we can file a complaint with the attorney general & a civil suit to get our money back since they refused to correct their improper install. DO NOT GIVE THESE THIEVES YOUR BUSINESS OR YOU RISK BEING SCAMMED AS WELL! Read the other reviews, ANYTIME they do something wrong the owners refuse to make it right, ripping people off seems to be his MO. We should have gone to LUCKY DOG in Kent, we hear they are the BEST, but this place was closer. BAD DECISION on our part.

Brought my car here last week and I have 0 complaints. Price seemed fair in my opinion, front desk…read morelady was super nice and my car was done in about 90 mins. Highly recommend

Dear Safelite Customer Service Team,…read more I am writing to formally document a highly disappointing experience I had with your West Olympia, Washington location and your corporate office. After a rock damaged both my windshield and the vehicle frame, I coordinated a repair involving a local dent specialist and your West Olympia branch. I worked with April to schedule a specific two-step process for 5/1/26: your technician was to remove the glass at 10:00 AM, allow the dent repair to take place, and return later that day to install the new windshield. I was explicitly told by April that payment would be required when the technician called on his way back for the final installation. The service I received was unacceptable for the following reasons: - Scheduling and Professionalism: The technician called me early, expressed frustration with his schedule, and arrived significantly later than the 11:00 AM time he game me. - Communication Failures: Despite having my contact information, the technician mistakenly believed I was a dealership. Later, he left the site without performing the work, claiming to the shop that payment was needed upfront--a direct contradiction to what was agreed upon with April. I was never called to provide payment, which I would have gladly done over the phone to avoid delays. - Lack of Accountability: When I attempted to resolve this, the local shop refused to let me speak with a manager. When I contacted the corporate office, I received no explanation, no apology, and no assistance. They just let me know someone should be in touch. I have not been contacted by anyone regarding this. This total lack of customer service, from the local technician to headquarters, is deeply concerning. Because Safelite chose to cease communication rather than resolve a problem of its own making, I cannot recommend your services to others. I am sharing this feedback in the hope that you will address these systemic failures in communication and professional conduct so this does not happen to others. Thanks

Our visit today was for rock chip repair was awesome. Such friendly staff and welcoming…read moreenvironment. Price was incredible and service was fast. The chip repair was very clean and we are very happy with it. Thank you again for the amazing service today

Got a rock chip driving down to Tacoma for an urgent doctor visit in the rain. The next day I…read moredecided to call around to see if I could find someone who could fix it for me. These folks were able to get me in the same day I called, last appointment of the day, right after work. It was very conveniently located and they were expeditious. They repaired the chip in a timely manner and the price was more than fair, since they saved me having to file any kind of insurance claim or waiting until it got worse and then having to replace the windscreen. Thanks so much and I would not hesitant to return, should I require their services again.

Routinely closes before posted hours. One of the installs was faulty, but they did replace it free…read moreof charge. Went there a full 20 min before closing to get a rock chip assessed but lights were off and doors locked. Employee sitting in idling car outside presumably waiting until posted closing time to vacate the premises didn't bother to say anything to me as I walked around the property looking for service. Covid is over guys, why don't you do your jobs.

WONDERFUL people to work with. They got me in and out within an hour and a half. Tabitha and the…read moreother girls ALL have great customer service. I would recommend this location in Auburn to everyone. If my family ever needs a new windshield, I defiantly will have them go here.

Replaced our retired longtime Black Lake mechanic. Not disappointed. Fixed botched brake job by…read moreour first attempt at a replacement. Pleased with work since--agree with other reviews.

We needed an oil change, so I got an appointment. The work was done in a timely manner. I could…read morehave waited in the shop, but chose to go for a walk around the corner to the Shipwreck cafe. Was pleased to meet Richard, as this is a very convenient shop.