Emilio has taken over from Dave and he's amazing! Incredible service. He goes out of his way to…read moreaccommodate you if you have an urgent need for service, communicates clearly about the issue, 100% knows what he is doing so he can diagnose and fix all issues quickly and effectively. In short, Emilio is polite, easy to work with, fast, and expert! 100% recommend!

When our hot tub's heating system broke down we did not know who to call. A friend recommended…read moreDave's Black Diamond. His quick response and expert knowledge proved to be invaluable. He explained in detail our options and approximate costs. His service professional was prompt and very knowledgeable. Our hot tub is working again and we are very happy with the quality of work. I highly recommend this business.

Robert and Keith are amazing!…read more Best hot tub service in Truckee-Tahoe. Fast, reliable, and super thorough. My spa has never run better. If you want pros who actually care, these are the guys.

Really appreciated Robert! He contacted me right away. He…read morequoted me a price. He was very helpful. He communicates excellently. He loved on my two little dogs.. And he's going to be able to help me after I have reached out to so many people who either, either did not get back to me or their prices were astronomical. I would give him a five star and he hasn't even fixed my Spa yet. He's amazing and a really nice guy!!!

We moved into a home and inherited an early model hot tub. Super excited but having zero experience…read moremaintaining a hot tub we walked into their shop armed with a water sample and enthusiasm.. All Seasons completely set us up for success..Fast forward a year later we had our first real problem with tub . The team sent a repair crew who expertly trouble shot and fixed tub and they educated us further. They also returned a call from us a month later asking advice on tub and they responded to us fast and with kindness. Special shout out to their repair person Tim. I really appreciate him and want to thank all of the staff for their patience and professionalism. I just love my hot tub. So grateful to have had a bad experience with our tub breaking down become a positive one in the end.

Rich picked up the phone when I called, was able to offer me a great cover at a competitive price…read moreversus buying online, and it arrived sooner than everyone thought. He even offered to get it to my car with a dolly and help load it in. Overall great service, good prices, and quick turnaround times. I'll be back!

We've had nothing but great experiences with AV Hawaiian. Our home warranty company often sends…read morethem out when there's an issue with our pool equipment, and every time they've been quick to get a hold of us, schedule and efficient in getting the issue resolved. Most recently, we discovered a large leak in a piece of pool equipment that we were pretty sure wouldn't be covered under our home warranty. I contacted AV Hawaiian directly, sent photos, and they were upfront in confirming it wasn't covered. I asked for a quote if they could fix it directly, and compared it with another pool company, and AV Hawaiian still came out on top. They were able to come out within a day of initial contact, fixed the issue in under 30 minutes, and the price was very competitive. Their office staff is always responsive and communicative, and Robbie, the technician, is fantastic to work with. They'll always be my first call if anything comes up with our pool. Highly recommend -- 10/10 service every time.

If I could give AV Hawaiian more than five stars I would! I have been using their services for…read moretwenty years and have never been disappointed. I'm so thankful that they are a provider in my home warranty. I can't say enough about Robbie. He is so knowledgeable and does excellent work. He also explains everything that he is doing and why. We all know that there are some things that aren't covered in a home warranty contract, but Av Hawaiian is still my go to company for repairs. Thanks again Robbie for your quick response in replacing my pool pump today!!

Phillip was very knowledgeable and was able to fix my problem with my pool pump without having to…read moremake a service call. Would definitely contact again if I had any problems with my pool.

Phill is super kind and he's full of helpful information. He obviously goes the extra mile for his…read moreclients. We really appreciated his professionalism and helping us to equip ourselves.

We hired American pure after our other pool service company let the pool turn green. Our pool pump…read morewas having problems when we were out of town and no one informed us. We called Justin and he came out immediately, diagnosed that our pump was bad and we setup a day for him to return and replace. We travel a lot and the last thing we need to worry about is the pool. Needless to say American pure is now our new pool service company.

Best pool service in the area hands down! Attentive, knowledgeable, family owned business. Justin…read moreand his staff are experts and always honest. Definitely no need to look anywhere else

I started with a 2 star review, but since Mr. Johnson has made so many false claims about me, I'm…read morelowering his rating to a 1 star. He consistently left my pump lid loose, which turned off my equipment and caused overheating. It has not been an issue since we parted ways and he's no longer here. His billing system is inefficient and he did over bill me at one point. I've got a ton of emails from him to document this fact. And he claims I cussed out his wife for blocking me in my driveway with her truck? So ridiculous. I was actually very polite even tho she was parked illegally. Oh, and Mr. Johnson likes to cite that I'm mentally ill. What does that have to do with poor quality work? Do you discriminate against handicapped people, Mr. Johnson? Is that why your company is so completely unprofessional?

Joel did an amazing job whipping my green pool into shape for summer swimming. He found time in his…read moreextremely busy schedule to come out the same day that I contacted him. I'd highly recommend him to others who are looking for pool assistance. Thanks so much for your service.

I hired Mike to help me understand how to maintain my pool and the associated equipment. He was…read moreextremely knowledgeable and in 2 hours identified all of the pool equipment, explained how it works, and explained what to do to keep the water beautiful. Thanks to Mike, I only need to spend about 20 minutes/week maintaining my pool which saves me $150/month. After Mike's visit, I was able to identify and replace faulty check valves, cracked filter baskets, and missing o-rings the previous "skim and go" pool service company never reported. He will also service your pool equipment if you don't feel comfortable doing it on your own. Thanks Mike for the education.

Currently in the process of buying a house with a pool, I reached out and these lovely people…read moreanswered all of my questions. I'm not even an official customer yet but they were so kind and lovely. Without question I will have them help me open and close my pool. Great and competitive quotes for possible projects I would like to complete on the pool. I'll be reaching out to them once the season starts!

Quality of work was crap. PVC pipe was taped instead of seal properly with epoxy therefore it…read moreleaked again.

They take care of our pool very meticulously and when we need something else they point us in the…read moreright direction

My pool pump wasn't working, skimmer wall wouldn't go down and I was freaking out. My husband and I…read moreresearched online to see what could be the issue and decided to call a few places. Michael was the only one to answer my call and he was extremely helpful. He gave me some troubleshooting steps then asked me to send him some pictures. He quickly identified the issue and told us what to do over the phone and like that he fixed it! Michael was very kind and patient and did not give up on us over the phone. This was truly a wonderful experience! One of the best customer support I've had!