Can't recommend these guys enough. Kevin and John did excellent work on our stone foundation. It…read moredefinitely wasn't an easy job (it required crawling into small spaces). Also had them recommend and complete work on my crumbling chimney base in the basement. Thanks again guys. Pros: fast quote, great communication, flexible on timing, respectful of property, experienced pros, great work Cons: none

Renaissance Masonry recently repaired loose and damaged bricks in my home's foundation. Kevin and…read morehis team were excellent; they were punctual, provided a clear estimate, and communicated their work effectively. They did a fantastic job with the repointing and sealing. I highly recommend them and would definitely work with them again!

Used them twice, very happy with the results. The repair holds up really well, no leaking anymoreread more

I have done some work with with them and they are excellent! In a industry dominated by big…read morecorporations who only care about the bottom line BG is a breath of fresh air. Honest and fair priced

I had Groundworks come to my house to waterproof my basement 9/9/26. The crew that came to do the…read morehouse were excellent very hard-working nothing negative to say. Would highly recommend them..

BEWARE ‼ I strongly…read moreurge homeowners to do their research before hiring Groundworks New Haven. We hired Groundworks to install an earth anchor system to stabilize our foundation. What was supposed to be a preventative foundation project turned into a prolonged, incredibly stressful experience involving property damage, delays, miscommunication, and an ongoing dispute over compensation. The project was originally scheduled for March 30-31, but the work ultimately extended from April 1 through April 24. Throughout the process, we experienced repeated issues, including a no-show and scheduling miscommunication, significant disruption to our property, and equipment becoming stuck and sinking into our yard. Long metal rods created access issues around our garage and deck, and damage occurred to our deck, driveway, and other areas of the property. Our internet cable was also pulled during the work, which was especially disruptive while working from home. We were left dealing with damage that required professional assessments and substantial repair estimates. Our deck repair estimate alone exceeds $13,500, and our total documented repair estimates exceed $70,000. What has been particularly frustrating is the handling of the situation after the work was "completed", meaning they pulled from the project and tried getting out of there as quickly as they could. Despite our documentation, photographs, repair estimates, and communications regarding what occurred, the insurance adjuster handling the claim has valued the damage at approximately $11,000. That figure falls drastically short of the documented cost of repairs, and our efforts to have the offer revised have been unsuccessful. This has become far more than an inconvenience. We are now left trying to resolve a substantial property-damage dispute while facing the prospect of significant out-of-pocket costs to restore our home and property. We hired Groundworks because we wanted to protect our home's foundation and address concerns before they became worse. Instead, we have spent months documenting damage, water seeping in, obtaining estimates, communicating with management and insurance representatives, and trying to obtain a resolution that reflects the actual cost of repairs. I understand that construction projects can encounter unexpected challenges. What matters is how a company handles those challenges, takes responsibility, and works toward a fair resolution when a customer's property is damaged. Based on our experience to date, we are extremely disappointed with the outcome and the lack of a satisfactory resolution. I would encourage anyone considering Groundworks to carefully document their property before work begins, photograph the entire work area, get all project details in writing, and understand how damage claims will be handled before signing a contract. We are still seeking a fair resolution for the damage to our property. As of the date of this review, this matter remains unresolved.

Called and got Rich on the phone to describe a couple of foundation cracks in the house I just…read moremoved into. Got a quote right away and scheduled a repair that same afternoon. A week later, Paul came with his 30+ years of concrete & foundation knowledge. Patched up an underground crack with closed-cell polymer and the other above-ground crack with carbon fiber.

From the start the transaction was smooth. After exchanging a few messages via Yelp! it was…read moreconfirmed that A-1 Foundation Crack Repair met our needs. Andrew came out to view the issue, inspect the rest of the foundation as well as the bulkhead. He provided a couple of options to repair the foundation crack and suggested bolstering the joints between the bulkhead and foundation. The technician scheduled to do the work was very courteous and accommodating. He texted before his arrival and was very understanding when we explained we had an unexpected emergency come up. He was very informative and excellent at explaining what he had done. Thanks A-1 Foundation Crack Repair for making it a breeze to address foundation cracks.

Groundswork, Matt A, Cory C and Shawn B completely transformed my basement by digging a perimeter…read moredrain and filling it, wrapped the walls, and installed a new sump pump and dehumidifier system. They were professionals, fast and cleaned up everything before they left. I highly recommend using Groundworks! Thank you Carol K

Hunter and his team came out to my mom's house in Vicksburg and did an excellent inspection of the…read morework we needed done. I was told what was going to happen when the construction team started working. I was also told that the sub floor would be matched up to the existing floor and new flooring would be put in. The construction team leader told me they have never done the finished flooring. I called Hunter and had to leave a voice message. I did this in front of the construction team leader, who said that they're having a meeting on Wednesday with the big bosses and he would bring this situation up. I was going to call on Wednesday but was dealing with my mom at the hospital. As of today, August 28th, the issues were resolved. It was bad communication on my part. So in all it went the way it was supposed to go. Everyone gets 5 stars

After doing my due diligence and receiving a few quotes for an interior basement drainage system,…read moreGroundworks Certified Field Inspector, Sunny Kauser, is who won me over with his knowledge, professionalism and competitive pricing. I was never rushed or meant to feel pressured to e-sign on the dotted line in any way. Everyone was great starting with Sunny to Linda & Katie in the home office who took care of all scheduling and notifications, Field Supervisor, Ray, who put my mind at ease when I had a million questions and finally Ramon, Aldrin & Joel who exceeded my expectations to insure the arduous back-breaking work over a 3 day period was perfect and on-point. Everyone treated my house and this project as their own so for that, I am forever grateful to this entire team. No detail was too small or problematic. I will definitely be recommending Groundworks and their phenomenal team to all my family, friends and neighbors. Thanks so much!

Unprofessional, Unreliable, and Disrespectful of Customers' Time…read more I scheduled an appointment with this company and took an entire day off from work specifically to accommodate their visit. On top of that, I spent an additional entire weekend preparing everything for their arrival so the work could be completed as scheduled. Day of work was confirmed. At 8:00 a.m. on the morning they were supposed to arrive, they canceled the appointment. Not days in advance. Not even the night before. They waited until the morning of the scheduled appointment to inform me they wouldn't be coming. They followed up with 3 variable stories from being overbooked to an ER visit for reasons why they cancelled. I lost day of work, an entire weekend of preparation wasted, and absolutely nothing accomplished. Canceling an appointment at 8:00 a.m. might be convenient for them, but it's incredibly disrespectful to customers who have rearranged their lives and invested considerable time preparing. It's a complete lack of professionalism and total waste of my time. Take your business elsewhere. Find a company that values your time, honors its commitments, and understands that professionalism means more than simply putting a date on a calendar.

I should have used basement systems 15 years ago. They installed internal drains with 3 pumps( one…read moreof which is a battery backup system pump). They came approximately 5 years ago. I haven't had even one drop of water in my basement! ... no more emptying 50- 5 gallon buckets into the slop sink. It's costly, but worth every penny! Back then it was $100.00 per foot! You should do the entire perimeter because of something called Hydronic Pressure.( look that up)

On 6/6/25 our foundation caved in due to heavy rain and a small sink hole. We called many…read moredifferent contractors, and we were not impressed until we met Andrew from BSNY. He laid out a plan of attack to repair / replace our foundation along with new footings, drainage inside and out and two new pumps. He was in constant communication with us. Martin Cruz and his crew came in and stabilized our house until the official work started. Once the building permit was in place, Marin Cruz and his crew went to work. They did a great job of leveling out house, putting in new footings, drainage, and two new sump pumps. Outside they grated out the yard, new top soil, grass seed, and covered with straw. Martin Cruz answered every question we had. We couldn't ask for better!

Scotty, Joe, and Jefferson did a great job sealing our basement and putting jacks in. They were…read moreefficient, knowledgeable, friendly and accommodating. They left the basement cleaner than when they arrived. Explained everything in detail they were doing and answered all our questions and concerns . Highly recommend. Price was also competitive and affordable.

If there were a negative star (Charlie Sheen?), that would be the rating. This would take far too…read morelong, so I'll number it and try to be concise: 1) Sales Rep told us "no demo required" and drafted a plan for somewhere between 9-11 galvanized steel piers to be driven into "bedrock" (later explained to not be the case). 2) $10K deposit already processed when the crew showed up. a) "This diagram is inaccurate." "We need to go under the deck and rip up the first 8-10 planks". b) Wrong - we can't go under the deck. "We need to chisel out the floor at the rear of the garage to install 4 piers there". 3) AFTER I was told they had to go in through the garage floor, I told them not to come back, and I needed a day to review all changes, send me a new contract, and drawings. After digesting all the changes, I called and asked if I should grab some 12 mil plastic sheeting to cover up everything in the garage. Digging, cement dust, dirt = headaches. "The crew will take care of all of that for you". After you read this, LOOK at the garage pics, and EVERYTHING the crew DID NOT cover. Free of charge, I get to take everything from my garage and remove the layers of cement dust and dirt off all of it. All my tools, the kayaking equipment, all chairs, the 9 ft high shelving - EVERYTHING. They only had to say "yeah, probably a good idea", and they'd be off the hook. But not Ground Works. It's a DNA thing to just tell anyone what they want to hear. That would have taken me 45 minutes, but now I get to spend hours on another Keystone cops outcome. 4) This 3-4 day job, tomorrow am, 23 Jun, will be day 14. 5) They had an excavator, all the dirt, boulders, and other loose stones parked on the side of the lawn for 13 days before removal. 6) AFTER finally removing the excavator - 22 June - the crew told me I was supposed to remit payment. a) They haven't addressed the large crack in the corner of the garage, and b) I financed 60% of the job through their 3rd party finance company, GreenSky. There is no money owed them, once they finish - it's now on a payment plan through GreenSky. PS - Their office has NO IDEA how this works. Called 3 times to ensure billing would be applied to the account we were approved for. NO CLUE AT ALL. 7) They also had to dig to the foundation on the R side of the garage (known). They dug it up to spill over the retaining wall into the neighbor's driveway. The neighbors couldn't use half their driveway for the same two weeks due to dirt and stones falling into their driveway. Read GROK (preferred AI), & their BBB ratings (33 W Bacon St, Plainville, MA specifically). There is always an excuse, and it's death by a thousand cuts with these guys. I NEVER WANT ANY COMPANY TO LOSE WORK, because there are too many people who lose business because ppl want their butts kissed. Absolutely not the case here. LOOK at the pics, and imagine this is your yard, your house, and all the extra work you get to do after they've left. This is only written so no one else has to go through anything like this, and I'm kicking myself for not trusting my gut. When you see the images of their dump truck in my neighbor's driveway, that's when the home office told the kid to run to Home Depot and jack in some hydraulic cement into a large foundational crack. It was exposed when digging, but they never addressed it. Now it's "sealed" only from the ground up. Good riddance, and I'll dig it out myself to not have them come back. THAT'S how they completed the job. Remember, this company told us 3-4 days. The ONLY reason I agreed to ripping up the garage floor was that I would have it back in a few days. The left hand never knows what the right hand is doing. I hope they read this, and refute it - I'll be happy to elaborate further, this is enough for now. Again, use your preferred AI for reviews, prompt it for follow-ups, delays, service, complaints, and the longer list of complaints for return calls. Prompt for BBB issues with Ground Works at this location. No pun intended, but DIG DEEPER. You do not want this experience.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

During the free estimate, the president agreed to add a 3-way valve to the exhaust line outside the…read morehouse and said he'd do the favor of patching a few 3"x3" holes in my foundation wall. The valve wasn't installed, and the holes weren't patched. When I asked why, he said it wasn't in the written quote, and instead of adding it where we'd discussed, he offered to draw up a new design: a valve on the installed line inside the house, plus an entirely new pipe run to the outside. A small addition became a new project, which felt like an upsell rather than honoring what he'd agreed to. The scheduling coordinator didn't call the day before to notify me that they had to reschedule the install, so I took an unnecessary day off work. The installation had problems: the new concrete around the pump and overflow ports aren't level. When they were drilling the hole in my wall for the exhaust pipe, I watched the drill bit break through the bottom 1/4" of a siding board and a 6-inch chip flew off. They glued it back on with caulk, but it wasn't flush. From the basement, I confirmed that there was room to drill the hole cleanly through another board without chipping it. Measuring from the top of the foundation wall would have shown them that, but it looks like they didn't. A manager did a walk-through afterward but didn't inspect the work itself, only photographing the working shut-off system and the exhaust hole from inside. In fairness, the pump works and the exhaust pipe doesn't leak. But the unkept promises, communication failures, and missed details are why I can't recommend them.

I give diva stars as he replied to me quickly. He said that he could do the work but he is two and…read morea half hours away and he would have to make at least two visits.

Diva repaired our concrete sidewalks and did a great job. They were quick to respond and completed…read morethe work on-time. Their work was top notch and I totally recommend them.