1. Western Floors

1. Western Floors

0

Agawam, MA

Western Floors

5.0 (3 reviews)
Open • 8:00 am - 5:00 pm

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Services - Western Floors

Tile removal

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Happy Coatings

Happy Coatings

4.5
(11 reviews)

We had our garage area and patio which is all one area done. It is nice BUT I want to WARN…read moreABOUT THE SLIPPING POTENTIAL. It is REAL when it gets wet it is very dangerous to anyone walking on it. We have had a few people slip, including ourselves thank goodness nobody has gotten really hurt YET. I wish we had known more about the hazard before we had the outside area done. As far as the installation went, the young men that were here were all very considerate and very good at the job. I just wish somebody from the company Warned about the SLIP potential before we did it. I am 73 and my husband is 79. We do not need to fall along with any of our company that may visit.

Upfront, Happy Coatings (HC) seemed professional. Dave (owner) was accommodating, Ben (sales) was…read moreprofessional, and their communications were prompt. However, on the day of installation, their crew left me with minor scuffs, dirty hand prints, coating splash, and tape removal lift. I didn't make a fuss about it, but I was disappointed because much of this could have been easily avoided. The floor itself was more of a concern. The clear finish in the rear of the garage was smooth and glossy, but the front was spread thin, leaving the area dull and coarse. There were also some other areas where minor imperfections were present (see pics).   The floor didn't seem to be curing properly either. It had a pungent "gasoline like" smell and by the 4th day, there were still a few tacky areas. HC returned on the 5th day and said the floor was curing and to give it additional time. I agreed to give it a few extra weeks, but I was concerned about this anomaly. After two weeks, the smell worsened and the floor seemed soft. HC returned and said the floor had cured but couldn't explain the odor. Having concerns of possible chemical contamination, or a bad batch, I contacted the manufacturer who sent a regional representative out first thing the next morning.   After careful examination, the rep agreed the floor was out gassing a strong petroleum type odor. He also said that the floor had not fully cured and although the top coat was their product, the base coat was not. The base coat was identified as PP-S85 which is a solvent based (naphtha) industrial coating. The manufacturer's 2 hour curing time for this product was based on an ideal atmosphere of 73 degrees F @ 50% RH. His hypothesis was that due to the increasing humidity on the day of the installation, the solvent may not have fully evaporated when the installer top coated the material. This condition likely resulted in an encapsulation of fumes between the layers that were now slowly migrating into the top coating. The floor was deemed unsalvageable and he contacted HC to discuss removal.   When the removal process commenced and underlying material became exposed, the intensity of the smell escalated. HC returned 3 times in total to remove the floor coating. Each time the situation improved, but it wasn't until all residue and remnants were completely removed that the issue was resolved. To their credit, HC was very apologetic throughout the incident and offered to re-coat the floor. However, after dealing with chemical fumes for 2.5 months, I wasn't interested. HC refunded me for the floor, including some additional costs that I incurred. Hopefully this was an isolated incident that neither party has to experience again.

Western Floors - flooring - Updated July 2026

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