Just had our annual maintenance on our basement drainage system. The technician Archie Boon was excellent as always. I believe it was his 3rd year doing our service. He is friendly & informative explaining each detail through out the entire process while also training a new technician named Lisa who was great. read more

We asked for a quote to deal with unpleasant odors coming from our crawlspace underneath our sunroom (rodent waste deposited on old insulation). Groundwork's crew were awesome from the initial quote process to final completion. Christian was great in the sales process and Mikah Ramos and Mickey Snip were excellent in the solution. They removed all the old insulation along with the rodent waste, cleaned out our crawlspace and sealed it all up to prevent rodents from coming in. Worksite was left cleaner than when they arrived and they were super efficient. Price wasn't the cheapest but it was fair value (they do have a good and easy 0% interest financing option) and they were able to schedule the work much sooner than other places. Would thoroughly recommend Groundwork's. read more

It is now May, This journey began In January, we still have unresolved issues. When I wrote my review, I was contacted by owner to reach out to customer service. That has been dreadful. They handed me off to a General Manager John M. Who was supposed to put out the fire so to speak. He just showed up with gasoline. There was always a reason why he couldn't resolve the issue. In the end my frustration led me to just tell him to forget it. I still have an unsealed entrance way and am really not getting any where with that. I have had to take off 5 work days for the original job, and 5 more for all the "fixes". I am absolutely beside myself as to how we have been treated by this company. Each time there is a new rep assure us that they will get the job done only to be ghosted. Alvin , John M. Two managers . Have not gotten it done. read more

The guys from Groundwork's did a great job recommending and installing a rainwater distribution system. And they completed the work 2 weeks earlier than originally scheduled! Joe, Matt and Mason finished the job in a day and 1/2. We're confident that our basement will be dry from now on! These guys were awesome! read more

Lisa and Archie did a great job explaining our options and getting the job done. They were pleasant to work with.

Archie and Lisa are Excellent. System has been working fine for years. Highly recommend. read more

Unfortunately for my project, there was no Project Manager so there were numerous issues with "miscommunication" between the sales rep, crews that worked on the project and managers. The project took weeks to complete and while it is finished, I was extremely frustrated throughout the whole process. Anytime I needed to contact management, I spoke with a different person who was out of the state. There needs to be a better process for keeping the project on track by having a Project Manager. I would not recommend Groundworks to any family or friends. read more

Groundworks - This would of been the finished product if we didn't have Groundswork comeback and fix it. - Waterproofing Near Me - Hooksett, New Hampshire

Although Groundworks advertises "unmatched customer service", our experience was anything but positive. Groundworks acquired RESCON an area basement systems company that we had install septic pumps and related alarm systems with a 5-year warranty. We heard grinding noises coming from after 2 years in February and called Groundworks to detect the problem. The wet period for our property is February, March & April. Groundworks stated the first available date for service was April 30. Called 5 times to see if we could obtain faster service including being put on the cancelation list but ultimately, they showed up April 30. In the interim, the noise became continuous and so loud we had to hire another outfit to replace the pump. When Groundworks finally arrived, they didn't detect the noise because the rainy period had passed and refused to honor the warranty. When confronted with the fact that we called back in February only to wait until the last day in April, the technician said, "Well I have a busy schedule." I mentioned that Groundworks advertises "unmatched customer service" and he shrugged his shoulders and indicated understanding our frustration. This whole episode was horrible and awful. Don't call this company!!! read more

Tech pleasant and competent. He explained what was being done and suggested where the system could be improved. We are very satisfied with Archie's work. read more

We had new windows installed in our basement. Bob Federico and Felix Guilloty were on time and did an excellent job taking out the very old windows and replacing them with new windows that look great and are well insulated. read more

Archie and Ian came this morning. I knew that Busy Dog was bought out by Groundworks so I wasn't surprised to see the new truck. There are some changes that Groundworks has made in regards to the business model that I was used to from Busy Dog but I understand them. I was sold on the 5 year service contract for a discounted price, and if it was anyone other than Archie offering it to me I don't know that I would have done it. He is a gold star employee and I cannot stress how important it is for continuity of service to keep him. read more

Josh visited today to review an issue with our garage floor and foundation. Josh was completely professional. He took the time to listen and understand our concerns. After assessing our situation, he clearly described the options available to address our issue and had provided a quote for the option we selected. Overall, an excellent experience! Rich- Peabody Mass read more

Slight miscommunication with initial sales person so they have to come back. However, while here, they explained the job start to finish. Job well done by Guiles Hall & Jason Lewis. read more

Wasn't sure how it was going to go however Chris, Moody and Saul arrived, explained everything and did perfect job. Shocked at how quiet they were outside of the jackhammering of course but even that was quick and quiet. They were careful of property, made suggestions that improved yard tenfold. Can't say enough about them and their work. Jobs like this you hope you don't have to have done however if you need to, these guys you want doing it. read more

I have been using Busy Dog technologies since I've owned my home and now that they switched to Groundworks, the service is the same excellent quality as before. Archie Boone has come by to Tune up my pump and drain a few times, and I couldn't ask for a better service technician. He was friendly, knowledgeable, and honest. I will be asking for him for my next service as well. read more

The team led by Kevin Figueroa at GROUNDWORKS were very professional. I am very satisfied with their work.

Worst customer service ever! Don't expect anyone to pick up the phone, call you back or do the work. They were happy to keep my deposit after they cancelled the work on the day of the project! Do not hire! read more

New Company Groundwork's . Formerly Busy Dog . Service is excellent. Recommend this company.

We started having water leaks on a basement wall. Started slow but increased. We made the mistake of calling the big name TC H......, waited weeks to schedule first appointment. Finally showed up and proposed major excavation of basement wall, then applying new membrane. Unfortunately in our house, every external connection arrives via that wall. Talking electric, cable, septic, well water, and sprinkler. They wanted to use excavator to dig but wouldn't take responsibility for any potential damage. Price tag was very high. I was very nervous about this of course. I saw one source of water was around well pipe and other was wall itself. Contacted Marquis Well in Sanford who showed up immediately. Proposed hand digging at a lower price. They scheduled quickly, hand dug all the dirt, found Crack in water pipe casing and sealed up. But wall still had issue. Searched further and found Groundworks, lots of positive reviews. Called and they arrived quickly to assess. Beth is a true professional who knows her business extremely well. We signed proposal to inject sealant into cracks from inside of wall. Josh arrived to perform the work. He was effecient, very experienced who knew exactly what to do. During his inspection, he recommended bypassing one of the smaller Crack where water was never seen, thereby reducing our costs....unheard of! He completed the work quickly, zero mess or damage to our house. I cannot recommend both of these companies any higher. Both were outstanding in every aspect. Don't fall for the big ads from the others! read more

Brian the salesperson was great. Clear and knowledgeable in his recommendations and prompt to respond to questions. Followed up through the install and made sure we had no questions. read more

I have used groundworks for many, many years. And I now we'll continue for another five. Excellent service on time arrival super helpful. Thank you Zaven. read more

Great experience with Groundworks. Alvin ( our technician) is professional, thorough and friendly.

Contacted company for quote on basic vertical settling cracks in the basement. This is a 13 year old house with just 3 long cracks (all under 1/8" diameter) and one minor that needed professional service. Nothing else was wrong with the basement and this is normal settling that has occurred. I'm a first time homeowner of a 13 year old house, with a flawless (except the cracks) basement and foundation. Rep came in and recommended that I invest over $40,000 in internal gutters, outside drainage, piers, injection filling-the works. That was the FIRST recommendation offered and rep was "confident" this is exactly what the house needed. When I countered the rep with other quotes from other foundation repair companies that were at the max $2,000 (Injection molding to seal the cracks) I received a counter offer of $14,000 (Injection molding plus installing piers), and that was the best offer. All that was needed was injection molding to seal the cracks. ALL reps from other companies (3 others) gave me the same recommendation and about the same pricing (between $1,500-$1,800). I feel strongly that Groundworks was trying to take advantage of my being a first time homeowner and/or being naive about foundation repair and gouging their pricing by offering me things my house did NOT need. Buyer beware with this company read more

A little bit more expensive than Erickson foundations. Financing available but short terms. Crew installed exterior drain that was too high for terrain resulting in lawn maintenance barrier. Work team also put extra hole in my exterior siding and failed to tell me due to error in exit for pipe to direct water to outside of home. I just spent 24K to the exterior to rodent proof including new insulation. The extra hole could have resulted in animal/insect entry destroying what I just paid for a month ago. Requested to lower drain. No show on appointment date but showed next morning after call made. Hole was plugged but still needs sealing from cold air and inspects. Drain still too high and still waiting for manual for commercial dehumidifier to pass onto electrician. No response to date. Made several calls. NH office could not explain why no one has followed up or no one is even available to schedule an appointment. I was told it's Friday and I called at 2:30 PM as well as yesterday afternoon. Requested mgr. to sign off on work and confirm what was done to date is complete and done according to mfg. and code. This was a 23K project to prevent ground water from coming into home since water pattern shifted in town due to new construction. read more

Lenny and his Groundworks crew did a great job installing a pump and piping in my basement. I highly recommend them.

AquaStop basement gutter and AquaStop basement Triple Utilities Protection The care for my property was very evident throughout the visit by the GroundWorks Crew. Lenny, Jay and Orlando were meticulous in their care, cleanliness and thoroughness. They completed the project in a timely fashion and were interested in my input throughout. You must be very pleased to have this crew in your employ. They get an A+ from me. Thank you very much. PDD read more

Just had ours put in, and it looks great. Our installation team ( Lenny, Terrence, and Manny ) were on time, friendly, hard working and meticulous. Lenny took time to explain things when I popped down and was very patient with questions while working incredibly hard. We have friends who literally live in a swamp who had Busy Dog a couple years ago and their system has worked perfectly. They were getting water in their basement several times a year-- now NOTHING. And I love the technology innovations by this company, the quality of the materials is top notch. Salesman Mike worked with us to set up the construction, he and their engineer came out several times to make sure they understood our tricky set up and worked to get the timing right for timing that worked for us read more

I'm so happy to have this system in my basement, which gives peace of mind when heavy rains strike. The technician Alvin was communicative, arrived at the expected time, and performed the annual service with professionalism. Great service provided. read more

Straight forward communication by Mark Robichaud was excellent. He explained the issues and resolve Needed in a way that I understood.

The company installed French Drains last year, which have worked well, curing previous leaks in the basement. Robbie was here yesterday for annual inspection of the sump pumps, and was informative, helpful, and good about letting me know arrival time as well as telling me various service/inspection plans. read more

Formerly Busy Dog or Basement Technologies and now Groundworks. I have had a terrible experience working with this company over the past two years. For a number of years we have used Busy Dog to manage and service our sump pumps and battery back up which included yearly maintenance. 2 years ago the red alarms were going off continuously and BB refused to come out to see what the issue was. We had called them multiple times. The sump finally failed causing a flood in our finished carpeted basement. They refused to pay my high deductible and took no responsibility for their negligence. They replaced the whole system. Everything was fine until 2 days ago when the sump failed due to an improperly installed PVC pipe which burst, causing another flood in our basement. When I called during this emergency, they said they were now Groundworks and did not respond to emergencies. I never received an email, mail or call stating they were bought out. I was also due for an annual maintenance check last month and they had never reached out to schedule. I have since switched to a new company Dry Zone. Customer service is 100 % better and I'm hoping this new system will keep our basement from flooding. I would not recommend Groundworks. read more

Alex Brooks and Groundworks are ABSOLUTELY FANTASTIC!! Alex was prompt, professional and so friendly and easy going. He broke everything down, open to all questions and very knowledgeable. If i could give more stars i would. read more

Archie from Groundworks (formerly BusyDog Basement Technologies) did another great job for us with our annual maintenance. This is the third time Archie has helped us and 5 Stars! read more

Zaven did a great job with the annual maintenance on our sump pump. We hope he does it again next year.