They came to "lift" a cracked, sunken, patio, and did an amazing job; this *should* be a 5-star review, please read on. This is a tough review to write, because the crew (Nick & Elario) were outstanding; they were professional, friendly, and their work was excellent. They exceeded my expectations -- outstanding work! This would be a 5-star review, EXCEPT -- the communication from the company is terrible. They don't answer the phones, they don't answer emails, they don't return phone calls or reply to emails. They are extremely frustrating to deal with. Interestingly, if you call in the evening when the local office is closed, Groundworks Canada answers the call, and actually does their best to help. But the South Plainfield office, fuggedaboudit. But let me end by saying, the work they do lifting concrete is outstanding. Too bad they have such a dysfunctional administrative office. read more

Bad experience. Don't let them sell you services you don't need. They almost got $50k out of me for work I didn't need. They try and take complete advantage of first time homeowners. read more

Well let's start from the beginning. The salesman Patrick nice guy set up appointment quickly we wanted our basement encapsulated. We paid upfront the product is guaranteed for life. Well after install on May 21,2026 i signed paperwork and the crew left. Upon a more thorough review with my girlfriend and our handyman several issues were noticed. There were small holes throughout the installation area. There is several places that the dimple board was not placed under the installation area or it moved but seems to be missing. So we called Patrick on May 22,2026 to explain our concerns and since it is warranted to get the work completed. Well he then directed us to another phone number of a person that does the repairs. Well this person has yet to give us a date for said repairs. It's been three weeks and busy or not setting up a date should not be this difficult. If you look at above pics why would they leave one vent original and the other vents capped in black vent looks crazy. What if the humidifier breaks or these holes enlarge. This would destroy my property down in basement and this was the reason we paid a lot of money to have this project completed. They don't seem to stand behind their product and their installation. Natia (Toms River NJ) Brendon (Toms River NJ) read more

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I needed push piers to stabilize my home's foundation, and after getting several quotes, I chose Groundworks. Their pricing was similar to the competitors, but what set them apart was that they offered unlimited pier depth per section. Other companies had limits--for example, up to 20 feet, then an additional charge per foot after that. I'm glad I went with Groundworks because several of my piers ended up going 90 feet deep across 16 sections. With another company, that could have cost me significantly more. I also had their gutter guard system installed (similar to a French drain, though they claim it's better), along with a vapor barrier and mold treatment. I will say, if you have a serious mold issue, I'd recommend hiring a dedicated mold remediation company instead. I did have an issue with the mold spray, but after calling a couple of times, I was able to speak with a manager who surprisingly took my concerns seriously and resolved the issue. The salesman who came to my house, Randy S., was excellent--very thorough and knowledgeable. He always answered my calls and would text be back in a reasonable timeframe. One thing I didn't like was the same-day discount tactic. They present you with a price, then offer 10% off (or whatever discount they choose) if you sign that day. It puts pressure on you to make a major decision on the spot, which is difficult when you're spending over $50,000. There is a three-day cancellation window, but some people may see the discount as more of a sales tactic than a real benefit. I also want to mention the foreman on the job, Jose G. He was great--he answered all of my questions and even let me watch and learn a little while they were working. Overall, I was very pleased with the experience. Their warranty is transferable, which is a nice bonus, and hopefully I won't have any more issues going forward. read more

Randy came by to evaluate for possible cracks in our foundation that were causing a moisture problem on the inside of our house. He arrived on time for the appointment, was courteous, and professional and very knowledgeable about his specialty. He spent 2 hours explaining all the causes and possible solutions to our problem. He gave us all the information we needed as we decide how to move forward. read more

The experience of having a roof installation can be stressful. However, the entire team at Jersey Roofing made the entire process easy and calm. From the sales team to the installation, and customer service, everyone was helpful and responsive. The installation crew and foremen were knowledgeable and kept the team on schedule working into darkness. Clean up was amazing. No debris was left overnight or the next day. Nails were vacuumed, even attic spaces were vacuumed. I can not say enough about Minn!!!! When customer service is no longer valued, she exemplifies what it means to put the customer first. She answered all my questions (no matter how trivial) with respect and kindness. She was extremely responsive dispatching a team (prior to the installation) when I had a ice damming leak She kept us inform throughout the installation process. If I could give them 10 stars I would. GREAT JOB!! read more

I called them for sump pump maintenance. That was fine but then started consulting me about my basement and how its doom and gloom regarding the foundations and living room. Then providing me a quote of 50k. Other vendors came in and none of them said anything like that. read more

Terrible communication. Didn't even get an estimate done because THREE individuals, one after the other, dropped the ball and just stopped communicating. The first guy, who is actually supposed to come and give an estimate, was on his way to my place initially, but then called back a few minutes later and told me he got into a car accident. Eventually, he disappeared and stopped responding. Some woman eventually texted me to follow up on the account...and I texted her back, and called her to leave at least one voicemail...and she never got back to me. Never a response, even. Then, a 3rd person took over, sending me a text to ask if they could help, etc. I explained the lack of...everything...and he said that he thought the estimate had already been done, etc. I told him nope, not at all. He said he would get back to me (???), but never did. When I texted him back after a week, he didn't even remember the situation or me. How hard is it to schedule some schmuck to actually come out and do his job to provide a free estimate? FOH. UPDATE: I spoke with someone new (Jason) who was much better in his communication and apologized for the prior lack of response. He stopped by to inspect the house and grounds and we had a detailed conversation. I appreciated his attempt to make it right. I haven't had any work done and may not, but I wanted to update the review and leave it here as a more accurate record of my interaction. read more

We had Josh Kennedy come by to give an estimate for adding 5 posts and reenforcement under our kitchen floor that after 38 years had tilted a bit due to rain seeping in from the deck under the kitchen. Right away I could tell he is a very knowledgeable expert who understood the issue and gave us an estimate that we accepted same day. Today 2/6/2025 his technical experts Dave Santiago & team came and finished the job perfectly in under 4 hours. Remarkable people, honest, straight forward, no games, value for the money; worth the ~$9,000 spent. I'd do this again if I had another home! Sorry, tried a few times to attach photos but I failed! Highly recommend Josh Kennedy and Dave Santiago - truly well trained experts for your ground projects. read more

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This company is fantastic and solved our basement water problems permanently. They succeeded where many other companies failed over the 20 years we've lived here. Their technician, Todd, who recently came out to check on it was extremely thorough, professional and could not have been nicer. I would highly recommen. read more

no they never contacted or responded to my request never heard from angie list ????? a either

After doing my due diligence and receiving a few quotes for an interior basement drainage system, Groundworks Certified Field Inspector, Sunny Kauser, is who won me over with his knowledge, professionalism and competitive pricing. I was never rushed or meant to feel pressured to e-sign on the dotted line in any way. Everyone was great starting with Sunny to Linda & Katie in the home office who took care of all scheduling and notifications, Field Supervisor, Ray, who put my mind at ease when I had a million questions and finally Ramon, Aldrin & Joel who exceeded my expectations to insure the arduous back-breaking work over a 3 day period was perfect and on-point. Everyone treated my house and this project as their own so for that, I am forever grateful to this entire team. No detail was too small or problematic. I will definitely be recommending Groundworks and their phenomenal team to all my family, friends and neighbors. Thanks so much! read more

Dwight was extremely professional and answered all my inquiries about future projects and with clear communication about pricing and work needed required to fix my foundation and water concerns. Dwight is extremely knowledgeable and future star in your company. He has been trained well and has top quality people skills. Much Obliged for flexibility and making the most of my time as well with fitting me into open schedules. read more

Professional as it gets. Not pushy. Gave me the information I needed with a fair price. David was great with looking at the crawlspace. He followed up as requested. First appointment experice had a hiccup but excellent resolution and professional in the handling of all matters following. Glad I didn't just cut them off after the hiccup. read more

Crew that came out to my house for the install did a fabulous job water proofing looks great and so does the concrete the crew worked efficiently and was proactive. The really showed value in their work and took pride in there work. The foreman that was running the crew was very respectful and efficient at responding when I had a question. The team of Miguel, daniel, and hilario was a great crew I would recommend this team to anyone. read more

they came to my house in the morning to see the job...but its been omg 8 weeks and never called or replied to me not cool..when they were smaller and starting out hands down get ,,,thats because they were hungry now maybe getting a little fat and do not care read more

I recently posted a negative review for Groundwork's. Since that posting, Sean(general manager) has been working with me to remedy the situation. I commend their follow-up and for addressing my concerns. I figured if I posted a negative review I should also post a positive review if the situation warranted, and that is the case here. Thank you. read more

I gave Groundworks a 5 star rating but it may have been misprinted. I just wanted to reiterate that the service we received from Dwight Morgan was top notch. We could not be happier with our experience with him and Groundworks. read more

Jose C. and his crew Don, Aldrin & Donovan did an outstanding job. They were beyond professional and their work was meticulous. An absolute pleasure to work with them. I highly recommend using Groundworks...ask for Jose C. and his crew! read more

From the quote process to the completion of the actual work by the onsite foreman (Christian) and his team, everything went very smoothly. Christian regularly kept me abreast of the work being done which involved putting steel piers in the ground to stabilize the back corner of our house which had started to sink and cause a significant foundation crack. My wife and I were very happy with the team's professionalism and skill. It is not great to hear the corner of your house has sunk almost an inch and to hear what has to be done to stabilize the house, but everyone from Groundworks was patient and knowledgeable d we always felt like we were in very good hands. read more

It was a great experience working with the local crew, Nick and Matt, on our pool area grounds. The concrete looks fantastic and solidly done. Highly recommended! read more

Concrete around pool was heaving up. DJ came out to discuss options, measure and gave very reasonable estimate. We scheduled work to be done. Nick, the foreman and his crew Hilario just completed the job. And what a great job they did! Everything is even again. No tripping hazard. The professionalism from start to finish is something you don't see much anymore. Couldn't be more pleased. Wish we'd done it years ago but was not aware of the technique and technology. Thanks again DJ, Nick and Hilario. read more

From start to finish the process was so easy and efficient. The guys which came to my house to install the new sump pumps arrived as expected and did a fantastic job leaving everything clean. Would definitely recommend. read more

I have had a Busydog/Groundworks system in my home for 3 years. In that 3 year time span I have had several system failures during bad storms. Each time, getting a hold of someone to repair, adjust or service the system has been incredibly difficult. There is a habitual and chronic lack of communication from the management team regarding ETA of techs, availability of tech, or even receptiveness to issues with installation. It was a struggle to even convince them that they had installed the outflow pipe too close to my home. Four storms, and several videos later before they would even acknowledge the feedback. Eventually they moved the outflow pipe further away (at MY expense by the way). The system was fine for about a year. Most recently, several months after a regular annual service appointment. A significant storm comes through and we've had another pump failure. Again, needing to call through a service department, "escalation" and just a call back stating "we'll get someone there." Hours go by, still no one. No status, no ETA. The service level from this company is completely unacceptable, considering the level of cost for the product. The worst part is, if this were an item like a car, I would simply sell it back to them and buy another product. But with this product, it's in your home for good. You can't tell them to dig it up and give you your money back. So you're stuck with them! Buyer beware! read more

Great service from Justin on our yearly check up. Polite. On time. Clear explanation. Highly recommend

I had a fantastic experience with Kalen (field inspector) from Ground works he was very honest and friendly he checked my chimney and checked my homes foundation. He had informed me that what was my issues and how could I have someone repair them or repair them myself. Kalen is a awesome inspector I totally recommend to have a look at you home if you home is in need. read more

Groundworks crew arrived on time. They were very conscientious made sure tarps were put down to protect my floors and plastic sheeting to minimize dust and mess. Henry was very informative, explained and went over what work was being done and completed. The crew meticulously cleaned up. read more

Sales person DJ Ladjak from Groundworks evaluated our wet basement problem in Oceanport N. He worked with us to find a solution that would work for our situation requiring sealing the exterior. He is thoughtful and not pushy, great to work with. The guys that did the work were efficient, on time, well organized, hard working, and considerate. I can't recommend them enough. read more

I would recommend Groundworks. Ramon and the other workers were very professional. Job was completed on time. Everything cleaned up. They explained to me what the work entailed. read more

We were very happy with our recent service and our technician Kenny. He was very professional and informative. He went above and beyond and explained everything he did. I wanted to give him a cash tip that he wouldn't accept. It was most important to him that I was happy with his service. read more

Kenny did a terrific job on the annual maintenance of our system. He explained everything thoroughly, answered all of our questions, and very patiently explained the various options that we had to address an issue with water damage to an exterior wall. read more

Select Basement Waterproofing recently merged with or was acquired by Groundworks. SBW did a fair amount of work in my basement -- French drains, installed 2 sump pumps, and epoxied the floor. Great job, wonderful project manager (Kenny), terrific technicians. I love that they call every year to remind me to schedule my annual service. This year Groundworks called, explained the name change, and Kenny was the technician for my annual service! It seems like most of SBW's employees went over to Groundworks and they're just as friendly and deliver what they promised. Love this company. read more

Kenny was great to work with. Answered all of my questions, addressed my concerns and took the time to explain everything thoroughly to both me and my wife. A+ for Kenny! Keep up the good work! read more

The entire crew Kenny, Miguel, William, Jose Sanchez, Andieu, and Hilarous was very professional, on time and did a fantastic job. I would highly recommend Groundworks. One small issue is when they start digging there could be additional work than planned which comes with a cost $$. I just wish I was made aware of all the possibilities up front. read more

Ground Works came to my resident to evaluate my crawl space. David Stern was exceptional to work with and I would highly recommend David to anyone who requires expertise in this field. David was extremely pleasant to work with, he was so very knowledgeable, patient, and thorough. He shared a detailed plan with me regarding my crawlspace, and spent the time to ensure I understood all aspects of what he was sharing with me. Again, I was very impressed by David's knowledge and appreciated the time he took at my property, highly recommend David and Ground Works. read more

After a lot of hit and miss trying to find honest, reliable, and a reasonably priced business to repair cracks in my foundation I was relieved when they showed up to provide the estimate then inside of a week they scheduled the work. Then on the day of the appointment showed up on time, super friendly, work a mask without me having to ask as a courtesy and got straight to work. I'm VERY pleased and will definitely call on them again for future needs as they arise. read more

Great and efficient service for basement waterproofing! Excellent teamwork to get it done with quality work!

I had Kenny M. today inspecting my crawl space for my yearly maintenance. to make sure sump pumps and dehumidifier were working properly Kenny showed up on time and took his time. He went over and above. I was very pleased. read more

I have used Select Baseme Waterproofing for 3 years now. They have been nothing but outstanding. Even when I turned off my home phone, they went out of their way to get in touch with me, to make sure my system was working! they know there stuff . read more

David Alvarez... I could not have been more happy that you were the rep from Groundworks to check out my homes issues in regards to crawl spaces. Aside from responding back and forth via text and or phone calls regardless of the day and or hour he was on time, professional, and knowledgeable of more than just the issue I had at hand. I do not write reviews, not that guy, never have been,but for this man, regardless of whether I planned to use the company for the job or not he is more than deserving of a great review. If his company doesn't already know how much of an asset he is I would be shocked. I will be using groundworks for the job and that is because they are a reputable company and the trust that David brings to the table. read more