A refreshingly positive experience where the company used technology well and appropriately and…read moremanaged to still retain a personal touch as well. Communicating was clear. Expectations were set and, most importantly, the service we received delivered on those stated expectations My only minor criticism would be that the marketing of add on services was a bit more aggressive than I would like, but my respectful decline of this additional options was all it took for them to back off. All in all a positive experience. I'll be back next year for annual maintenance

Rikki, Since you…read moretook the time to reply, I will update my review further. If nothing else, just to make you aware. When I finally dig an inspector out, he said there was no issue whatsoever and that I was fine to just clean up some minor water spots on an interior window and do a better job caulking. I finally went for a second opinion, and not only did they find the nails were not galvanized and installed on top of the roof instead of on the side, water had leaked in quite drastically leading to a $3000 repair. This other company literally walked on top of my roof and with her bare hands, picked up the entire tack strip that is supposed to keep things glued down. She couldn't believe the nails that were used and the placement but more so, that this was said to be 'no issue' by a professional. Your guy that came out to investigate literally never even put his hand on it to wiggle it around and see if there was an issue, he just looked - no ladder, just climbed part of my balcony and looked. If I had listened to him and just caulked the interior window so that more water wouldn't have come through, this would've continued and become an absolutely horrific problem. I know customer service agents aren't always a reflection of the company but this gentleman was a 'master installer' his words. I'm not sure what there is more to say, but as a business owner you may want to know. As an aside, I do appreciate that even months later, someone responded to this. I do hope things work out as your company continues to change.

Spencer arrived on time and got to work quickly. He was careful of our tender spouting landscape…read moreplants. Our windows look absolutely sparkling clean! Spencer was able to remove a multitude of encrusted bird poops, birdseed, and a nasty film from house painting prep from last Spring. We highly recommend the attention to detail that Spencer offered. We'll be using this service again.

The best people doing really hard work at a fair price. I have them come every year. Highly…read morerecommend

I'm really happy with Panefully Cleaned! Tyler does great quality work (for me: exterior windows,…read moregutters, and treating the roof for moss). He completed the job quickly and thoroughly --about 3 hours. The price was affordable for me. I already talked with him about coming back in the fall. It's hard, sometimes, to find a reliable company you can trust with work on your home but Panefully Cleaned Windows is the one.

Tyler did an amazing job of making our very dirty windows look clean and shiny! Communication was…read moreawesome! He definitely went above and beyond for us, making sure everything was perfect! So glad we finally have a "window guy" now!

They clean well, however, you need to make sure they clean all your windows. They miss some places.read more

A great team that did a very good job. I will use them in the future. They were very careful and…read moremade sure that I was satisfied with every window. Being a first time customer they cleaned my screen for free.

I had Steve and Alexis out to clean my windows,,,,was excited about the screen cleaning their ad…read morestated received a verbal confirmation about everything ,,, still excited When they came out the glass got cleaned (most of the way) but no screens were cleaned...Steve said they don't do that but advertise for it..His wife Emily said it was done... not so excited anymore...Just another company that promises everything but only does 1/3 of the work...Alexis also had a tizzy when I pointed out some missed areas on the glass...pay attention to what is done..people giving this company 5 stars weren't home as the work was being done or didn't touch their screens,,, ..you've been warned

Steve has been wonderful over the years, cleaning our windows, cleaning our gutters and hanging…read moreChristmas lights. Emily contacted us early this year asking if we would like to be on a schedule and I said, "heck yeah!" Twice a year, don't call us, just come on out. Easy. Here it is the middle of July 2019, no windows cleaned. My wife and I tried to communicate but as another reviewer said so eloquently, "We tried calling the next day to see what happened and tried calling the next day after that to see what happened. No one has responded, no one has returned our call. Very unprofessional and we will not be calling them again for window washing services." My recommendation to NW Window Washing is to find help to respond to your good customers or you will lose them. We have already contacted another company and had our windows cleaned, same price but they talked to us.

Today we had all of our exterior windows, and a dozen interior windows, cleaned by this company…read more The young men they sent out to do the cleaning were polite and very friendly, but their work was sloppy, and they were clearly inexperienced. They removed the screens when cleaning the windows, but I was disappointed that they didn't rinse them off. For the exterior windows, they simply cleaned them with a wet brush hose attachment and didn't squeegee them. Good for getting dust off, but not much else. See the attached photos. The windows are cleaner, but they left a whole lot of residue and smudges on the windows, even the ones that they cleaned both inside and out. I'd be leaving a one star review if the crew wasn't so nice.

We used this company for years, were loyal customers, kept on with the them even after the company…read morecontinued to raise prices. They've done our roof, gutters and windows for many years; however, in the past year they have become difficult to communicate with when you have a question. We recently scheduled our regular roof/gutter cleaning and I was trying to confirm since we are putting our home up for sale and needed things in place. After 48 hours with no response I sent another email and finally got a response back. I thought all was well and all of a sudden received an email from the owner being rude and finally telling me they would no longer perform work for us. We can certainly find other companies that value loyalty and probably are more affordable.

Vicente responded quickly and was very patient as we provided information on what we needed done…read more He provided a quote and when we finally decided to select him to clean our windows. He was able to get to us within a couple of days. He did amazing work! The windows are so clean and he got to the skylights on a steep roof. The quality was perfect and he provided the exact service we needed.

We have used them for years. We referred them to our friends. Only ones we use or recommend. They…read moreare dependable and always do the job 100%.

I recently availed of their services. They failed to take the pictures of the gutters they…read morerepaired. I was told that i should requested it. I just relied that they really clean my gutters. They took photo of the brochure that they hang to the door and the roof by the front door that can be seen but not the top roof and the area the claimed they repaired. NO COMMON SENSE!

I had this company out to clean the gutters up my business. They were professional when they…read morearrived and did the job in a very timing manner. Came into let me know they were done and if any would get a repairs needed to be done. Price was right. Would recommend them going to call them for my other building tomorrow