ALL 5 Star is well deserved. AXESS Cleaners and their staff are truly amazing at what they do. From customer service to the quality of their work I am quite amazed and happy with the overall outcome. I am a frequent dry cleaner user and have tried many dry cleaners so far. I must say, I have yet to use a dry cleaner that I have been so satisfied with and Axess Cleaners is truly unique when it comes to giving me a good impression. For one, these guys are green certified, but aside from their environmentally friendly practices, they seem to take the extra steps when it comes to pressing of my garments. I have been bringing my suits and shirts to them for few months now. All my shirts are nicely cleaned and pressed. I don't have to give them much instruction on how to press or even remove any spots. They go through my garments and take care of it for me.  Probably the fastest drop off location I've seen, I just leave my bag that they provide for me at their store and leave. Turn around time is really great (2 business days). I've also recently joined their VIP program, mainly because of their delivery and on top of which I've been also getting a great discount as well. So, now I'm getting an amazing price per garment and the convenience of delivery to my work makes it a whole lot better. Definitely recommend using Axess Cleaners. read more

ONCE again, a happy camper here at Axess Cleaners. Had a company Christmas Party coming and needed my suite to be altered but also Dry Cleaned. Almost lost hope as I only had few days to take care of this. Michael Is really amazing, and Im happy that I contacted him. He basically give me his words on this and I left with a peace of mind. My suite was done, fits perfect and made it look great. I've had many bad experiences elsewhere or to be fair, I had OK experiences with others. But this place is almost like your to go to spot when things just don't seem to workout. A+Service ... read more

Customer Service - A Over all Quality - A+ Location - B Cleanliness - A I give them all the Stars they deserve + More. I've tried them all. From every small city and town that I've lived in to the Bar Area, I've tried it all. Online Dry Cleaning, on demand pick up services, different stores and locations. I have been able to really take my pick of who's the best when it comes to Choosing the right Dry Cleaner and Laundry place. I must say, I'm lucky enough to have been introduced to Axess Cleaners by a friend of mine who's been using their service for some time now. After moving to the Bay Area and closer to Mountain View, I tried looking for a Cleaner that's good, reasonably priced and does and overall good job. Tried few in the area but didn't meet my need. Although, at times the ones I tried weren't bad or horrible, but there was always something that I saw missing. Either, quality, convenience or price. Personally speaking, I don't go for cheap cleaners, cuz I know what you pay is what you get. But, I don't go for over-priced cleaners either cuz it's just a quick rip-off to me. With these guys, they (as far as their prices goes) are right in the middle. I think their price before their program is competitive and nice, but it gets really good with the program. Tried, bunch of suits, lots of shirts (weekly), few alterations and they were all handled well. Not once I had to go back for the second time on an order that was supposed to be ready a day before or something. On top of which, every time I had asked for Rush/expedited service, they kept their promise and it was ready at the exact time I had asked for. In all, I certainly suggest using these guys. They're top notch and you won't regret your decision. P.S. I have NOT used their pick up and delivery, but I'm thinking to go for it. It seems to be the ideal way to do my dry cleanings. Another step closer to being free from another errands that I dislike :) - Thanks Axess and team read more

So far, I truly enjoyed their services. The price is kind of high compared to others, but it's GREEN. Can't go wrong with that! To get the best price, I joined the Platinum VIP package, which cost $250 up front, but you get $25% on most dry cleaning services. Best part, they pick up and drop off for free. I work down the street, therefore, I don't mind dropping it off if I have only a few items. After receiving my dry cleaning items for the first time, I was impress that the items had no odor and cleaned really well. An A so far :-) read more

Spoke to the manager Michael today on dry cleaning a 6' stuffed animal bear. He offered fantastic customer service and multiple solutions that would be cost effective. I really felt like he was advocating for me, as the customer!!!! Definitely will come here for all my dry cleaning needs! read more

I am posting from my boyfriend's account to talk about the very good experience I had at Axess Cleaners last week. I especially want to give a shoutout to Patty. She went above and beyond when she didn't have to. I had a very important work meeting in New York and had to look my absolute best. I dropped off a custom skirt that needed repair and a blazer for cleaning on Wednesday afternoon for a late pick-up Friday. It seemed like it would take a lot of effort to get my skirt stitched in that time frame, but she promised it would be done according to my specific instruction. Michael followed-up with a phone call to confirm my request and timeline. We moved pick-up to Saturday which was fine, since I was flying out Sunday morning. Time got away from me Saturday, prepping and all. I looked at the clock and it was 30 minutes to closing time and I was clear across town. I called and spoke to Patty, she said she could wait for me since she knew how important the garment was to me. I gave her the option to leave it on the outside of the door, but she said "Absolutely not! I'll wait for you." I rushed through the streets and retrieved it from her after closing time. Everything was in perfect condition and she had the best attitude. Thank you again, Patty and Axess Cleaners! read more

t's not always easy to finding the right cleaners. At least for me it's just like searching for the perfect hair salon; Its the place you go to frequently and hopefully if happy to keep on going on regular basis. Now, having to change cleaners (or hair salon) every time is just as much of a headache as it is to finding them in the first place. Few trials here and there, from Dry Cleaning, to laundry (wash&folds) to some alterations; eventually I came to realize they are in fact the right cleaner for me. Axess Cleaner has never let me down, I've been extremely happy with them in every way possible. I've taken my couture and designer dresses and jackets to more basic items (sweaters and pants) and with every cleaning they were not only spot on perfect, but their quality did not differ or even slightly changed. My clothes came out great every time, and throughout my experience only few times have I had to point out stains. In most cases, they look for stains and handle it without me having to tell them. Few reviews I had read here mentioned about their location not being the best (parking), I too think it could improve, however with their pick up and drop off service, that part is resolved for me and now I only go to them once every few weeks in case I need to have them measure something for alteration. In all, I give them 5 Start for customer service, quality of work and turn around time. Price-wise, they are very competitive. In fact cheaper than the cleaner I used to go to before (up in the City) and most of all they are trust worthy. I strongly suggest giving them a try. And yes, as other "Yelpers" have said, Michael is really sweet and helpful. In case you have any questions/concern reach him. Thank you Axess :) read more

I don't always use Yelp for finding businesses, post reviews or give feedback., but Im starting to get used to it - great tool. It seems to be handy when you're looking for a new business, specially ones you'd want to go to frequently. Being a person that wears professional clothing (suit, tie, etc) and in need of a Dry Cleaner, I couldn't help but do my homework to find a location that provides me with the best possible service. I care for quality service, and I pay a lot of attention to customer service as well as reliable and ease of use. At first Axess Cleaners was referred to me by a friend of mine - I gave them a try with few articles and some for alteration. It came out great. But, being mostly around San Jose and Santa Clara their location didn't suit me so well. Switched and went to a local cleaner (family owned etc). Started using them few times and the convenience was great until I realized my clothes weren't processed right. Always had issues with press or at times not being cleaned. I Decided to go back to Axess, and noticed their pick up and drop of service. I've now been using them for few months. They come to my office and pick up my order and I get them back in 2-3 business days. Thus far, I've been very happy with their service. Price-wise: I have experienced cheaper locations in San Jose - but with their VIP service, it gets pretty competitive. I specially enjoy their pick up and drop off service that comes free of charge - can't beat that. Customer Service: Is good, haven't had any issues. Reliable and responsive [some communications are view text - makes it easy for me - no complains] Location: Depends on where you are. May work or not I recommend them to all - give them a try and see if it works for you. read more

We used Axess for my wedding dress, and my husbands suit. They did a great job with both. Thank you, Michael for all your help!

I used Axess for the first time a couple of days ago. I came in just before closing and needed something done the by the end of the following day at the latest. I had little hope that any dry cleaner would be able to get it done in time, but I still brought it here. Michael (the manager of Axess) got it ready for me without any troubles the next day. I am very grateful and impressed. This will be my go-to dry cleaners in Mountain View. read more

I don't like to review many places simply because I tend to find faults with businesses that I use than necessary be happy. By this Im implying that Im a perfectionist and care to get utmost experience I can possibly get BEFORE I review them. I'm hard to please since Im also detailed oriented. My experience however with Axess Cleaners was different. Im going to admit it, at first I wasn't so fond of their service at first glance. Walked in, it was toward the end of the day so Im assuming the girl assisting me was tired, but I don't think its a good reason to not get the best service. However, I still went with it based on seeing their reviews and just feeling comfortable about the service they can provide for me. This said, other downside to them was their parking, which I noticed few others had mentioned, but again theres ways around that. Including may be calling them to have your order ready before you get there so it's a quick pick up (this way I usually park my car behind other cars for a quick stop). Now their service. I've had nothing but a great service here when it comes to what I'm most here for. That is dry cleaning service. I don't do much repair so I won't touch on that, but with my experience in Dry Cleaning, I have been very satisfied. They are prompt and on time, and every time I've asked for rush or next day service they never missed it. The quality is great - here Im comparing it with my old dry cleaner who was beyond amazing and they used brand new equipment and my clothes always came out great. These guys come very close to what I was used to and what I was using before them. I haven't dealt with any of the other staff much and mostly with the girl who comes toward closing time, but overall Im very satisfied with their service. Moreover, I am considering their discount program to also get home delivery. I think its a nice touch, now this I've never tried before so we'll see how it will turn out for me. I definitely recommend them, but just like me I don't suggest taking my word for it and may be give them a few tries before making your mind up. :) read more

Convenient and Reliable. Too bad I don't live close to Axess Cleaners and their delivery radius. However, they are definitely the cleaner that I go to when I visit family and friends over weekends. I have been using my local Dry Cleaner in SF that I am satisfied with, but couple of occasions they weren't able to clean my garments and mentioned, the stain that was on my silk beige dress had been on there for some time and it wouldn't come out. I LOVE this dress, and so I decided to take it to Axess Cleaners for a second opinion. Since I am in this area frequently, I dropped off the dress with few other items, and on Monday morning before heading to work, stopped by to pick up. I was surprised to see that all my items done - the manager had kept his promise on expediting the order since he knew I was only there for the weekend, and also the stain/spot on my beloved SILK Beige Dress had actually come out. I just wish they would extend their delivery service to the City or may be have a small store there. Such great experience, and will definitely come by here with my beloved clothing articles. PS: Always ask for Michael if you want to get something taken care of. He'll make sure it gets done. read more

I've been using these guys for few months now. Took care of few jeans that I needed shortened and they also needed to be taken in on the waist a little bit. :) Based on my experience with previous dry cleaners and alteration stores, I think these guys have an exceptional customer service and on-point when it comes to giving details about the work, the time it will get done and all the good stuff. At first I had more than few jeans to do, but they simply suggested that if I do the waist alone that the jean will hold itself up high and that would solve the issue with the pants "dragging". I loved this about them. It shows they're honest and didn't have to charge me for something I didn't need. Trust me I've had such experiences before were the business does what I ask EVEN if they know its not the right thing to do. That said, I loved how they pay so much attention to details when it comes to these things. I've also been using their laundry and dry cleaning service. It's prompt and they do a nice job. I specially like their door-to-door service as it makes it convenient for me. Too bad I am a little distant from them now and can't use this service so much. read more

Axess Cleaners is the best. They pick up your items from your house and deliver them back with no problems. Michael is very helpful and also gave me some great advice on preserving my wedding dress. My wedding dress was cleaned, preserved and sealed in a beautiful box. They are the best dry cleaners in the Bay Area. I Definitely recommend their services. read more

Axess Cleaners is amazing and Michael, specifically, is top notch. Took my three piece wedding dress in here to get it dry cleaned and they did a fantastic job - able to get out some tough stains and Michael was very informative about the process and considerations to be made when taking in such a meaningful piece of attire. On top of all this, Axess charged me a fraction of what others had quoted me for my wedding dress! Finally, customer service is excellent. Michael really knows his stuff, you get in and get out, and the order is ready within a week (quick for a wedding dress!). I don't live in the area but if you do and have lots of dry cleaning, I do know they offer packages to provide you with some hefty discounts. Take your clothes here! read more

I have been coming to Axess Cleaners for some time now and have now signed up to have my dry cleaning picked up and dropped off. This location is about a 20 minute drive from my house, yet its completely worth the drive. The peace of mind I get from knowing my clothes are going to be well taken care off makes it that much more worth it I have brought in everything from jeans to formal gowns and have never been disappointed with the service I received here. Their customer service is amazing, they really go out of their way to make sure you are satisfied. I really like the fact that they make themselves available via phone, email and text. I have tried out other dry cleaning places closer to home, yet i have continuously gone back here. My clothes is always returned clean with all buttons and beading intact , no rips or other damage and they have NEVER lost any of my clothes either. read more

There is a lady who works here who is great. Always friendly and accomodating. However, sometimes there is a man who is really fussy and picky. He refuses to take shirts as a wash only and claims it has to be dry-cleaned. Got sick of having to take things back and wash them myself. Don't know what his problem is. It's a shame, as the lady never has any concerns and does a great job. read more

Great service Dropped by today and the guy in front is amazing and did a great customer service. Eventually got the whole VIP service with them since it came with additional discounts and free delivery - why not?! :) Thanks for the service and I recommend these read more

Friendly service, good quality work. Got my BR suit dry cleaned here for the first time, paid extra to have it expedited.

Great service Knowledgeable staff Reasonable price I dont use dry cleaning every week but when i am in need i use these guys Also they deliver which is great and saves us a lot of time I brought in a silver fancy dress and a pants and asked for expedited service and all done with no hassle Highly recommend them Thanks axess read more

I am so incredibly thankful to have found Axxes for all my dry cleaning needs. I never have to worry about finding time to drop off or pick up my items. Michael is so responsive, friendly and professional and it is a pleasure working with him. My items are always cleaned and ironed perfectly and arrive so quickly! The process is so seemless - I just leave my items outside in a bag they give me and when they are ready for drop off, they merely hang it on my door with a hanger (that they also provide). I love Axxes! read more

Great service and responsiveness. Shirts are always perfect. Delivery and options are great. Michael and crew have created a very professional service company oriented on customers and convenience. I've been a customer for 3+ years now, and will continue to be ongoing. read more

Have had my coats, comforters, and dresses cleaned and dry cleaned here. Always been super quick and always perfectly done.

Amazing delivery service!! When called to see if my clothes are ready , I was told it is not. Michael , who was helping me followed up, tracked my clothes drove all the way from Mountain View to San Mateo at 7:30 PM. Was so impressed with the service and his patience...Thanks Michael!! Truly appreciate all your help!! read more

I had Axess Cleaners dry clean my leather jackets for the first time and I am extremely impressed! I spent a week calling 10+ dry cleaners to learn more about their services and pricing. Axess Cleaners not only provided the best prices, but customer service as well. Michael was extremely patient, kind, and professional. He texted and called me regarding the updates on my jackets and how to take care of it when I receive it. My jackets arrived on time and in great condition. I wish I found them sooner. I am not one to take the time to write Yelp reviews, but I had to write one about Axess Cleaners! I HIGHLY recommend them! read more

I have been using Axxess for almost 2 years now and have been very impressed with their incredibly fast turnaround and commitment to helping work with my often crazy schedule. They go out of their way with excellent customer service and the quality of the work is high. Highly recommend! read more

what a service !!! I alled 25 minutes after close time but the guy ( michel) in the store answered the phone and told me he will wait for me - It was almost 8pm and he was so patient and he is really nice guy . the place clean and tidy and i will recommend all my friends to try it ... and the price.... good value for money read more

Update: Most of my problems have been addressed so I am bumping up from 3 stars to 4 stars. The Manager is very responsive and really tries to make things right. Still would like to have more pick up and drop off options, but for the price this seems like a minor sacrifice. I really want to give them a better review. They did a wonderful job removing a stain from a black and white dress that another cleaner had tried to ruin. Michael the manager is very responsive in trying to solve customer problems. I think their prices are really good as compared to other pickup and drop off services. My biggest complaint is the lack of transparency. They have a VIP deal where you keep a balance with them and they give you free pick up and delivery. However the draw back from this service is they never provide you with a receipt showing how much you paid and how much you have left in your account. Every other business I deal with an automatic receipt is standard practice. You have to request to not have one. I do not like not knowing how much I am spending. A more minor complaint is a lack of pickup and drop off dates, currently twice a week for my area. With other more expensive places I can send it in on any day and get it back 2 days later. I think this is a worthwhile trade off. A 2nd minor complaint is that their front line staff needs better training in how their business works. when I signed up, I was told several things that turned out to be wrong. In short I will continue to use their service and send them reminder texts about getting my receipt. Hopefully at some point this will be an automatic option. If it does I will change this review to a 5 star. read more

Moving to a different part of town and looking for a quality cleaner has been a bit of a challenge but after our first visit here we've been pleased. It's the first time that I've ever seen a package deal at a cleaners but if they're going to offer me a discount for something that I "have" to do like cleaning its a pretty score deal! I'm definitely in! Add to that their Customer Service which has been really good and you've got a new client! They always look busy, they've always got cleaning to be done so they've got a customer base and they have a pick up and drop off Service when you purchase a package. Looking forward to continued service. read more

I want to like them more given how convenient their location is, but I just can't. I signed up for their VIP program, which seemed like a great deal. You get free delivery and pickup plus 10% off each order. That is awesome. However, they never give you a receipt when they deliver. I never had any idea how much they charged for each item, nor how much was left on my account. One day I got a call saying I was out of money and needed to reload my account. There was no way. We finally figured out they had inadvertently charged someone else's $40 cleaning on my account. I'm not sure how that is possible, given that they were two different last names and they could have scanned the corresponding bar code on the tag. Sure, mistakes happen, but they couldn't give me a clean record of how much had been billed each time. They just expected me to trust them that I was being billed correctly and that my $100 up front payment was safe. I need more assurance than that, and I need receipts. It's just good business practice. Despite this mishap, I continued to use them. I opted to not reload my VIP account and just pay full price and not receive delivery. Certainly less convenient, but I was OK with it for the peace of mind I gained. The last straw was when I went to pick up my order and one of my items was MISSING. They ended up finding it two days later, but the stress of thinking they had lost one of my favorite sweaters was horrible. I will not go back there after that mishap. They try really hard and seem to genuinely care about their customers, which is why I give them 2 stars, but they just don't have a good business model. I don't think I'm asking too much when I say I would like a copy of my receipt to accompany my delivery. They should also have a better mechanism for keeping track of the balance on their VIP accounts. read more

My personal experience is that Axess Cleaners is not worth the cost, and the turnaround time is much longer than other shops, and the actual cleaning service was very poor. I brought a white dress shirt here that needed focus on the collar. When I picked up the shirt 4 days later, I noticed new yellow stains around the front buttons and was told that "the dry cleaning process can bring out new stains, such as cologne" (I never wear cologne). They offered to re-launder the shirt, which I accepted giving them the benefit of the doubt, but it was returned again 4 days later with the same stains, and the attendant gave me shrugs of indifference. To get a second opinion, I took the shirt to another dry cleaning shop in Palo Alto who gave me friendly, same-day service at less than half of the price. The yellow spots were gone. I do not recommend Axess for dry cleaning. read more

I was really looking forward to finding a new tailor/ laundry place close to where I work, but I don't think that this is the place for me. Had a racerback dress and needed the straps to be shortened by maybe 2 inches so it didn't dip too low. The straps were maybe an inch wide or so- and I thought that it was a simple enough alteration that A.) would not cost a lot, and B.) would come out okay. When they first printed out the receipt and it said $15, I was like, 'okay, maybe this is worth it'- but after seeing what kind of messy stitches they left behind, I am not entirely sure what kind of labor deserved that exorbitant charge. The seams were uneven, the stitching looked like it can come loose at any moment, and you can DEFINITELY tell that the straps were somehow fixed/butchered/altered. This is not the product of careful tailoring at all. Don't get me wrong- this review is just for their alteration service. Their dry cleaning is probably fine, and the guy who ran the counter was perfectly polite and nice- but really, I would need to think twice before I try out this place again. If they can't even manage to sew the seams up properly on something as simple as STRAPS, how can I trust them with any major projects??! read more

Amazing spot. Took my things here last week and couldn't be happier. Friendly staff and great prices. Was ready a day before and was so happy. Will use again !!! read more

They did an amazing job on losing up my bridesmaids dress! It's clearly a hard job because I was dumb to order a fit size pre Covid and after gaining weight I can't fit in anymore. they managed to stretch it out and I'm finally stress free! Thanks for the amazing job and I'll definitely recommend to anyone who needs to get their cloth tailored!! read more

Perhaps the best way to tell how much a business cares is to look at how they treat their departing customers, and Axess failed me in that regard. I moved out of their service area and state law (plus basic ethics) require that they return my deposit. But when I stopped by their store to close my account, they said I had to call "Michael" to get a refund. When I finally reached him by phone, he asked me to send an email instead. When that email was ignored for weeks, I sent another and eventually they refunded my deposit after deducting an 8% "merchant charge". I feel like I shouldn't have to nag them so much to refund my own money. Ironically, when the refund check eventually came, they included a letter asking me to "share your positive experience with the Yelp community"! My previous review of their quality cleaning services and fair prices still stands, so I'm only deducting one star. read more

There's no better dry cleaner in the area than Axess. I've been here seven years and have tried many... these guys are thorough, professional, available, considerate and reasonable (with their prices). I live in San Jose, and will bring my stuff 25 minutes north to Axess, because there has been no other cleaning company that has gotten tough stains out as well a they have. They are committed to the customer, texting updates on items and letting you know how the treatment process is going. I highly recommend. read more

I ordered a dress online for an upcoming event and low and behold the dress is too big. Unfortunately, somehow Lord and Taylor lost my order and in the meantime sold out of the dress completely???? I absolutely loved the dress and was distraught because I couldn't find it anywhere and didn't have a whole lot of time. I was nervous about getting it altered because it is covered in beads, lace, and feathers and it was a nice dress that I didn't want ruined. I chose this place because the had really great reviews. I have nothing but good things to say about Axess. They did an amazing job and they are soo friendly. Outstanding servi read more

It's been a while that I have been using Axess Cleaners and it's great service. However, I recently moved out of the area and I had to find a location closer to home (Palo Alto). Let's put it this way; only after 3 times that I started using a different cleaner, I really understood the true value of great customer service, and quality work that I had been getting from Axess. They were superb in every aspect of Dry Cleaning, Laundry and Alteration. With this said, I was also paying a more expensive rate closer to Palo Alto area and really missed Axess because of their service and great value. I have now been back to Axess and what's really great about this location is their convenient VIP program that comes with FREE pick up and delivery as well as additional discount. What could be better than this. I must also add, my sister decided to finally have Axess Cleaners preserve her Wedding Gown after a year in storage. She got it preserved in a timely fashion and it came with certificates in a beautiful sealed box. If you happen to want to do any job at Axess always ask for Michael. He goes beyond his duty to help you with all that you need. Really love their work. A+ service, affordable rates and convenience. I highly recommend Axess Cleaners. read more

I LOVE THIS PLACE! This gotta be the best kept dry cleaning secret around here and I'm so glad I found it on Yelp! Their service is amazing - you can opt for a pick up and delivery of your dry cleaning items which is really cool. I was also happy to learn that all of the detergents they use are environmentally friendly. So far I've used them twice and I can't say enough good things about them. Highly recommended. read more

I guess I am slowly getting used to leaving feedbacks and reviewing businesses that I go to. But this time, I did it for myself but also on behalf of my cousin who doesn't have a Yelp account. I came to visit my cousin in town, and noticed that he gets a really cool service that comes to his apartment and does pick up and drop off of his laundry and dry cleanings. Couldn't help it but ask about the service. Of course he gave me some quick feedbacks. Having this thought in mind, I of course needed to use the service and so decided to visit them in downtown (close to his location). These guys are located in downtown mountain view, but their location is kind of hidden. I wouldn't say its the best location as you can't easily find them even with GPS., parking was an issue, which made it hard for me to go to the store fast. But, with all of that, I was very happy with their service. Dropped of few pants, dresses, blouses (some very fancy) for us that we needed for a weekend trip. Unlucky for me I dropped them late in time (around 7pm - AKA closing time)., there was an older woman helping me out that night and God she was so nice and polite. Although she was getting ready to leave, she decided to stay behind to help me as if it would otherwise be too late and I wouldn't have had my clothes done on time. Clothes came out great and of course on time and we picked all up on Saturday morning. We were extremely happy to be able to have such service available to us. My cousin also wanted me to post this review on his behalf since he's been using Axess for quite some time now. It's fast, affordable, and convenient. Maybe if and when I move closer to this area I will def consider using Axess on permanent basis. Overall, great service and reliable people. read more