I moved to Sunnyvale last year and wasn't sure which alteration shop to try since there were…read moreseveral in the area. I needed two suede jackets with zippers shortened, and from the research I had done online, I knew it wouldn't be an easy job. The first alteration shop I visited immediately tried to discourage me from doing the alteration and suggested I buy new jackets instead. They repeatedly emphasized how difficult it would be to cut the zipper and work with suede. Then I went to Kim's, and the experience was completely different. I was welcomed with a positive, can-do attitude right away. She was confident about the work and even quoted me a lower price than the first shop. One week later, I picked up two perfectly fitted suede zipper jackets. The quality of the work is fantastic. I've already received several compliments on them, and I was especially impressed that the original zippers were preserved. they didn't alter the look of the jackets at all. I'm extremely happy with the results and will definitely be coming back!

I have been a loyal customer of this dry cleaner for nearly 10 years and have trusted them with my…read moreclothes for many years. Unfortunately, today's experience completely changed my opinion of this business. When I came to pick up my clothes, I brought another garment that had a tiny loose thread. I politely asked if they could spare about a foot of matching thread so I could repair it myself. It was such a small favor that would have cost virtually nothing. The gentleman I spoke with refused and repeatedly told me to go buy it somewhere else, even after I explained that I had already looked but couldn't find the exact matching color. What disappointed me wasn't the thread--it was the lack of courtesy and consideration shown to a loyal customer. After almost 10 years of bringing my clothes here, I never expected such an unfriendly response to such a simple request. Great customer service isn't just about cleaning clothes--it's about treating people with kindness and making customers feel valued. A tiny act of goodwill could have left a lasting positive impression. Instead, I left feeling disappointed and unappreciated. After nearly a decade of being a loyal customer, I have decided to take my business elsewhere. I hope this business realizes that customer loyalty is earned not only through the quality of the work, but also through kindness, respect, and genuine customer service.

Don't let this unassuming small shopfront fool you, Vogue Cleaners is professionally run with…read moreexcellent customer service. Talk to Luke, he takes his work seriously and is honest. Vogue Cleaners does a great job and they keep their word. I came to Luke with several blazer jackets that had been either ruined or improperly cleaned by Green and Fresh Cleaners on Rengstorff. There were two blazers where Green and Fresh put NEW stains on my jackets, and you can see they were clearly put there with their ironing press, because the press marks are in the exact same place on both jackets. Those jackets sadly were ruined, but there was a cream white blazer that looked grey and dingey after it was cleaned by Green and Fresh, and Luke told me he might be able to fix it. I had one other grey double breasted blazer that had stains that were NOT removed after Green and Fresh "cleaned" it, and Luke also said he'd work on removing those stains. For the cream white one, he told me if he couldn't fix it, he'd waive the charge. A week later I came to pick up my two blazers and lo and behold, the old stains on the grey double breasted blazer were gone! Imagine that, bringing your blazer to be dry cleaned and the stains actually getting removed. Vogue Cleaners successfully got the job done and removed the stains, when Green and Fresh could not. For the cream white blazer, there was still a subtle greyish tint to it, but honestly Luke made it so much better that it's at least wearable again. Because he wasn't able to get it back to its original state, he kept his word and waived the charge. I will be coming back to this shop because they take their work seriously and treat their customers fairly. I've been going to the same dry cleaners Green and Fresh Cleaners on Rengstorff for years and know the family there. As a result even though I frequently noticed subpar results, (e.g. I pay for the dry cleaning but all the original the stains on my items are still there), I just assumed the they had done their best but the stain was "too tough" to remove. I let it go on too long. I even started to question, what's the point of dry cleaning when it either makes the stains worse or my clothes look the same before and after cleaning. The answer is, Green and Fresh don't do the cleaning themselves and don't care if they damage your items. When I talked to the owner's son and asked him how often they replace or check their solvent, he told me he didn't know because he doesn't do the cleaning and brushed me off, even after their dirty solvent had turned my cream white blazer into a greyish white blazer. When I questioned why my blazers looked worse and were damaged from the cleaning process, he gaslighted me and acted as if they had nothing to do with it, like "not my problem." No apology, no offer to waive the cleaning fee or compensate me for the damaged items. It wasn't until I went home, angry and shocked at how I was treated, and then finally came to my senses and went back and demanded the refund because they had not only ruined two jackets but also improperly cleaned the other two, that he gave me the full refund. It was so disappointing, how the entire situation was handled. Fifteen years of trust and repeated business from me-- broken in 15 minutes. Luke, on the other hand, listened to my concerns, empathized with the situation, offered solutions, and knew exactly what I was talking about when I talked to him about the solvent, because he understands the dry cleaning process and manages the machines himself. That's what you need when you go to a dry cleaner. Knowledge, honesty, and a dedication to great customer service. Highly recommend Vogue Cleaners, and especially Luke.

This is the place you're looking for, trust me. They manage a high quality and reliable operation…read moreand you can tell Luke and the team really puts a lot of care into what they do. Hannah is awesome and has great customer service skills as well!

As a mother of the bride, I needed a dress altered for my daughter's wedding. Ann is that fairy…read moregodmother we all wish we had. She transformed a dress that was not right; one which I was ready to return to the store. With Ann's recommendation and her alterations, my family said they now loved the dress. My husband said it was "elegant". You can see before and after photos. Before: no shoulder straps, a bit bare-chested, dress too long, bust not right. After: dress hemmed, including the lining. With the material cut from the extra long length, Ann made removable shoulder straps. Added bra cups, and took in the chest portion. Thank you, Ann! Lucille

Ann is the absolute best! We have been relying on Ann and her sister for expert tailoring for at…read moreleast 10 years. By appointment via phone. Amazing quality and consistency!

Really good and fast service with competitive prices. Very…read morehappy to have found them. They have hemmed many of our pants, replaced zippers and other simple alterations.

I brought in a long dress for them to just cut the outer fabric 2 inches from the lining length…read more No sewing whatsoever. The guy charged me $25. I asked why so much, and he said he had to make sure it's even. Figured that he knows what to do. After taking the dress home the next day, I noticed the bottom was so uneven. I brought it back to show them and instead of apologizing, they shifted blamed me for not trying it on. First of all if you look at the picture , you can see how uneven the fabric is. Secondly, they are the experts, if they think that they can't cut it evenly without me trying it on, they should have told me, instead of blaming me. Their solution was to cut some more fabric to even it out. The dress is ruined and I don't want it to be even shorter. In my picture, look at the measure tape where one side was an inch. And the other side is longer. Therefore, do not bring your alterations here. My event is this week, and I can do anything about the dress looking like this. I am very upset!

My sweater turned out so beautifully! I definitely will be back to this dry cleaners.read more

Yelp led me to Pro Cleaners when I was searching for a local dry cleaner and tailor. Now that I've…read moretaken multiple rounds of clothes here for dry cleaning and hemming, I can confidently rate 5 stars! Friendly service, easy parking, clean facility, and quality results. Prices seem on par with my previous dry cleaner. Happy to have a new spot!

The turn around was so quick and the quality was amazing!! She altered my MOH dress, a buttload of…read morepants from denim to leggings, r shirts and more! Thank you to Ms Q!

Great service and great alterations. My go-to for everything from drying cleaning to hemming to…read morefixes. Great prices too!

Amazing place for perfectly tailored alterations at an amazing price! The owner or seamstress knew…read morewhat she was doing and I was able to get an indian blouse for a wedding even tailored perfectly to me! Absolutely check them out to have the best care for you clothes and attire!

Whenever this older lady is in and the owners are not she wants to to charge me more she says its…read moredry cleaning and I asked and the owners son confirmed its laundry - she once said I have bad breadth -- why is that a laundry issue - the laundry business is already difficult but why have an unfriendly customer service.