I was recently introduced to these guys for their door-to-door services. Although prior to this I was using their in-person service; but of course due to the current circumstances I later switched over. This was an incredible decision. A few things to point out that I love is of course the convenience - but their pricing structure is another aspect. Basically I purchased these pre-paid credits which I can then put toward any service and this gets me additional discounts. Their base prince before this discount is great and competitive however it is even more exceptional with it. If you get the platinum tier you'd also get a welcome box with everything you need to get started. They also allow multiple addresses (work or home) to get pickup and delivery'. As far as their work I've used their in-person services now for almost two years and this is new to me but the level of convenience is incredible. Price is superb and they've never missed a promise they gave me. Highly recommend them. read more

Washmix - WashMix welcome Box. - Dry Cleaning Near Me

This dry cleaner did an excellent job! I had stubborn wine stains that wouldn't come out, but they removed them completely. My clothes look like new again. Highly recommend read more

Be aware. They advertise that they provide professional cleaning service for the cheapest rate available at Palo Alto. Yes, the pickups and deliveries are fairly timely and the rate is not expensive for the service available at Palo Alto, but not the others: the sales guy (Michael) is extremely rude (this is important because this is the guy you have to interact with for beyond the scheduled pickup and delivery), and the cleaning service is terrible. In my personal experience, I don't think I got even what I paid for. Therefore, I don't understand all these 14 positive reviews. I asked Astar Cleaners (Palo Alto) to do mostly dry-cleaning of sweaters, pants, shirts, skirts, and kids' clothing, and my impressions are: - The cleaning service is simply terrible. First, the garments with normal dirtiness were not carefully cleaned. For example, the neck areas of my casual button-down shirts have not been cleaned thoroughly. Isn't this basic treatment? Moreover, they did not remove any stain that came from bike oils, dirts, foodstuff, etc. that I believe can be thoroughly cleaned by some careful cleaning normally offered by family-run cleaning businesses. I have attached pdfs and photos describing the stains that were not removed from the first cleaning, and the same stains (even not faded at all) remaining even after the second cleaning (I asked Astar what to remove in detail with photos and marks). - The sales guy (Michael) is extremely rude. Here are what happened between him and me Sep-Nov in 2017 in a chronological order. 1. He charged me more: I sent them 27 garments, but he charged me for 34. 2. The delivery guy delivered us 7 garments that are not ours. 3. I told Michael about this, and he replied me in an email saying that "Hello, we have received the rejected 6 shirts and 1 blouse. I am certain these were part of your order, but not to worry at all. I already went ahead and applied 14 AA-Credit to your account..." Strikingly, he did not believe us. He treated us liars. 4. Taking 7 garments out from the original charge, he should have given me back 15 AA-Credit. He is only giving me 14 AA back after taking all the money charged for 34 garments. After a few communications, I ended up receiving 1 AA more. What is really striking and unpleasant was to me that, he obviously expressed his anger against me over the phone. His attitude was really unacceptable. 5. After observing no improvement after an attempt of re-cleaning the stains, I asked him to try once more to tackle those, because I believed that they did not try anything else but running the same process in a cleaning machine again. Michael called me after 10pm on Sunday! Wow. He told me that he can't do the service for me without charging me extra. 6. He says that Astar tried all they could to remove the stains. We will see what happens when I have my garments cleaned using the other services. read more

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Let's be honest here - having to use a door-to-door dry cleaning service has always been in mind - but I was skeptical for using these guys, until I called them and was given a brief "walk-thru" on how it works. So went for it! My experience with them is - nothing short of convenient and pure joy - just the time savings alone is enough for me to give them this rating. I called their Customer Service Rep - I think her name was Lisa - but regardless of her name, the person who answered totally blew my mind away with her customer service - I hope she gets credited for this. So, she explained their procedure and how the process works. I decide to give it a shot and scheduled a pickup. The pickup was nicely scheduled and I received my clothes in two days in a zipped up bag - not plastic. Of course being an environmentalist it's good to see such practices. The next time, I scheduled a pickup from my work and the routine was the same - if anything even more simple this time. The few times that I did this - I was confident enough to go for their exclusive packages they have to get discounts - I guess if I'm using them anyways - why not also get discounts and other perks! Basically, you prepay and get discounted rate. It's actually quite cool - like a loyalty card of some sort and the prepaid amount never expires! Emailed their Customer Service - same good reply and informative. Good pointer - they are fantastic with text messages and communications as such. It's now been over 2 months that I've been using them and so far so good. I will be sending few pants to get hem and some leather stuff I need for leather care - let's see how it goes. But, from my experiences thus far, I'm confident there won't be any issues - will update this review if anything good or bad comes up. Oh, they have specials most of the times, I suggest asking for it. Especially on their Astar Advantage programs. I did call them and they had their month bonus if I were to do the program and it worked great. Glad that I found these guys, read more

This review is way overdue! Thank you for taking care of my clothes:) These folks are absolutely amazing to work with. Their customer service is the best I've experienced in the dry cleaning industry( is that a thing?) I was shopping around for a new dry cleaning service since taking my clothes to San Jose was not a practical option. A bit hesitant to try this business at first, there weren't many reviews but I needed my clothes cleaned asap and decided to try them out. I looked through their website and was satisfied with what they were offering so I gave them a call. They offer various programs depending on your dry cleaning needs. I decided to go with the pay as you go the first few times, now I have joined their Advantage program. Super easy to use and caters to our schedule, once you sign up you can choose the pick up/delivery days .I like Mondays and Thursdays. My clothes gets picked up on Monday and dropped off on Thursday, that same week. Because who has time for laundry on the weekends?..not me They also offer an alteration service, which I have yet to try. Will update once I do! . Their ongoing promotion is really great, definitely take advantage of it :) read more

I have been using Astar Cleaners since 2017 and purchased $500 worth of Tokens as Platinum member. When come to Dry clean service, I am looking for 3 categories. 1. Dry clean quality - I am happy. Our clothes are clean and We don't smell the chemical on the fabric. We have no bad experience on our expensive clothes here. 2. Convenience - they provide door to door service - pick up and delivery, I text Michael for the order and pick up. His driver comes picking up the dry-clean, and delivery dry clean. That is NICE 3. Pricing - They are very competitive. For Platinum member $250 prepaid with 140 tokens, they subtract the token as we go. That's the reason I give them 5 stars since they meet my requirements. I highly recommend ASTAR CLEANER Service. I only do text and email to Michael. He is very thorough to explain the dry clean service and the cost of the service in term of token use. read more

I've been using these guys for about three months, and I can't say enough good things about their services. Obviously, they are new to my area but the fact that they pickup and deliver and their timing and scheduling is so hands on, I am loving their service each and every time. My sister and I are quite busy with our nurse jobs and sometimes with graveyard shifts, which makes it near impossible to go to a local cleaner to have our stuff processed. So, after noticing their ad I thought to give them a try. Their price structure is really cool. I've never come across any business operation with a unique pricing schedule. It definitely captured my attention, however after few tries on their regular services, I eventually gave in and got on with their I think Advantage program. Basically, it gives us additional perks and discounts including their free pickup and dropoff. Their quality is great and I've yet to see any problems with it. On time delivery schedule and I've also been able to provide my work as the pickup and drop off address (even better). They use these cool green bag to avoid the use of plastics, which is another reason why I love them so much (fan of environment of course) :) And lastly, their customer service. I absolutely love that they are so hands on and there is always someone answering the calls and text messages. Its not a robot, which makes it a lot better to make your point across. I think, I've found my to-go-to spot and Im really happy I've found them. Definitely suggest trying them for yourselves. read more

Such easy process - at least for me it was. Called them up, and was forwarded to their automated messaging system but shortly after a live-agent was on the phone. Asked about their process - they were very helpful. Then visited their website and went through their system and signed up. Here are my experiences thus far, - I have to say - although positive, I will review them again in a month or two in order to share more of what I have experienced with them. Their process is seamless, at first I had to sign up and go through the basic process of setting up my account but eventually, it was a breeze to have them pick up and deliver back without me being present. One errand taken care of from my busy weekly schedule. At first I got on their regular program, which you use to pay for every time you'd use the service - prices were good - not going to lie, but It got very competitive with their in-house program. I believe their advantage program. Basically you pay for a bulk of credit in advance and you go on this program where price of cleaning each item comes at a discount. The discount is considerable, also the minimum order is less and you get two cool garment bag so no more of the plastics. Quality of their work, which I'm sure most people care about - I am very satisfied. I've tried many cleaners throughout my life and they are extremely good and what I liked most about them is their customer service. They are always a call away and e-mail if necessary. Now, I will say this, I have used them for about a month and I've had great experiences here, but I will continue using them and trying their services and if anything, changes I will update my review. But, for the time being a well-deserved positive review. read more

This is actually quite an interesting service provider. First for me, with the whole website orders and requesting of my stuff to be picked up. I have to admit as some other Yelpers mentioned, the convenience part is superb. I can't complain about that. I had them clean few of my vintage winter coats (Aquascutum brand) which are beyond precious to me. At first, a bit worried as to why I picked them, but after placing my first order - I have been blown away with their customer service. Basically, I asked them to pick up the order from my workplace and left them basic instructions about the garment (basically going on and on about how much I love these garments lol). So, right when it was picked up, a few hours later I was given a text and a follow-up call on my phone regarding my order. They basically thanked me for being part of their service, but also made me feel comfortable that they will take care of the job without anything to be worried about. Now this to me is absolutely great. I love their customer service rep and their professionalism. The result: the coats looked great. The few stains I had on them were all taken off and I was extremely happy with their delivery service and notification system. I am thinking to introduce my cousin to them and maybe get her Wedding Gown taken care of. Regardless, I think they are absolutely great. Especially, if you're looking for a convenient of pickup and drop off service. Prices are also very competitive. I tried their regular service - but not considering their Advantage Program. I believe it comes with added benefits and discounts. - Why not?! :) read more

What a difference it makes to use door-to-door service like these guys. After using the typical Dry Cleaning operations and going to the store fronts, I came to realize there is a new way to spoil myself and have them come to me instead of me going to them. I guess one less errand for me to run. I work a lot and live and work between San Francisco and San Carlos area, so one less errand to run makes a huge impact in my life even if its a quick pitstop at a local dry cleaner, so with all of that I thought to give them a try after a friend of mine suggested them to me. My first experience with them has been nothing but positive, I've signed up with them at first as a one-time customer, and got my items picked up the next day, cleaned and returned in two business days. The timeframe is about the same as going to the store if anything faster. Think of it this way, you go to In-N-Out, going in the store actually takes longer than the drive-thru - I guess they just want to cut the traffic this way. lol Price is very competitive, in fact for me is even cheaper to go with these guys than any cleaner that's nearby where I work and live. Quality, which to me is by far the most important aspect - I've yet to find issues with it. They are reliable and do a great job with my clothes. The only complaint I have is I wish, I could meet that handsome delivery guy in the picture... now that's just not cool - what a tease. lol Overall, I recommend them 100%. Saves time and money - you can't beat that. read more

I found out about them from a friend who uses their service. They pick up from my home and delivery to my office. With my busy lifestyle It's very convenient. Reliable service and quick turn around. Happy with their quality too, so far after using them for over a month - no complaints read more

Love Astar., Interesting pricing schedule - I guess there is a first to everything. I have all my cleaning done by them, and it's always been perfect and on time. All my items come out nicely cleaned and pressed. I also tried the alteration on few of my boyfriend's impulse jeans and it was done nicely. At first, it was a challenge to get used to their service since most communications are via text and phone, but then I got used to how easy and convenient it is to use them. It's now been well over 4 months that I've been using them for our dry cleaning and wash-n-folds. They have quick and accurate turnaround time, and what I love most is, of course, their home delivery services. I also managed to have them pick up and deliver to my work, which was a great added benefit. The only thing I would add is studying their program, which is pretty much a prepaid account, but it gives you these "tokens" or what's called AA-Credits, that can be put towards any desired service. It basically saves you money to be on the program. Just a quick pointer, the higher the plan the greater the discount, which basically brings a Laundered shirt to as much as $1.70 I think and comes with added benefits like garment storage. I have already recommended two friends of mine and a family member who use dry cleaning service at least once a week and they are loving the convenience. Also, they are environmentally friendly, which means no harsh chemicals. read more

It's been a long time that I've been Dry Cleaning my clothes, but I've yet to discover something as easy and convenient as these guys. I have to say, I'm quite surprised that they do such great job with the added convenience. Aside from this, I have to say I came across their service after doing some research online for local operations, but when their information came up on Yelp, I was hooked. The ease of use, the fact that I no longer had to go to an actual storefront, all really was the reasons that I was drawn to them. Before trying them, I tried a similar service, which is also in San Francisco area, but the price model for Astar was far better and cheaper. The other service provider was good too, but I was more fond of the prices with these guys. As far as their work goes, I am extremely happy. I remember, back then when I used to take my clothes to the local store, I would say 2 our of 10 times (may not be much but still) I had to go back to have an item or two redone. With Astar, I've yet to see any issues. In particular, one item of mine - a white/pink/silk dress that I had worn to a wedding, was stained pretty bad, I was hopeless especially considering my past experiences. However, gave my order in, asked for a pickup, and when it was returned, I could barely see any residue. It was a job well done and I was quite amazed on how they did it. I would give them a try. So far, I've been using their service for about a month, and I have no complaints but really loving the work they do. But, judge it for yourself. read more

At first, I wasn't sold on their services because of the limited reviews I saw here on Yelp. However, the yelp deal was a good reason for me to give them a try. Here's what I thought: - Pros: Convenient Reliable Trustworthy They have their own onsite service (Which is huge bonus for me picking a dry cleaning operation that does their own work and doesn't outsource) Quality is definitely noticeable Good and professional customer service Fast Turn-around time Great Price Structure (Loving their Exclusive Discount club) NOTE: to touch on their customer service a bit. The second time that I had requested a pickup, I had a minor issue with their driver not being able to find my unit, which I was then notified via text from their corporate office staff. What made me really like them is they took charge of it all. Just asked for some tips and the rest was done between them and the driver. I was not involved with this any more than 2 minutes of my time. I also had few other things come up, including two stains on my dresses, which were on the extreme side, as well as an alteration that I needed to be done. On all cases, it was resolved without any hassle. Although I was hesitant as they are remote pickup and delivery service, it worked great with their system. - Cons: Lacking Store Front operation [this was a bit of a dealbreaker for me when it came to alterations] Since, I do a lot of alterations on my clothes, having an on call and in person seamstress would be preferred. However, I will also add, for basic jobs (hem, buttons, minor fixes) its been ok. All they need is basic instructions attached to the garment that needs the especial care. I would certainly refer family and friends to them. The key is convenient and so far, nothing has worked out better for me than these guys. I also think their prices is really great, which is the "icing on the cake". read more

Excellent Service, Friendly and most of all convenient. Their prices are very reasonable and what made them exceptional is their reward program, which to me a new way of actually paying for services. But, also it made all the sense to go for it. Thus far, I have no complaints, they are super friendly and answer all my questions. The only thing I was confused about was on how to pass clear instructions to them for care and specific requests or things such as mending. Its simply a note placed in the bags they provided. I called them perhaps 5 times on a given day to ask multiple questions and at all times, though the same person answered, he was polite and very helpful. Moreover, he wasn't rushing me or anything and made things exceptionally easy for me. Basically, I paid for a plan and now every time I use their services it comes from that money I have on reserve with them. Whats cool is I can take it out, should I feel their service doesn't work for me. I like their delivery services and they do that to my work and home, so sometimes I pick and choose where I want it and that just makes the process exceptionally easy. After using them, I am not sure how much I would want to use the traditional neighborhood stores where I have to go drop off and pick up my order. - Their services are exceptionally convenient, professional, affordable and reliable. read more

I use Astar Cleaners on a bi-weekly basis for my dry cleaning needs. Their pick-up and drop-off service is so convenient and they always have my clothes back to me within a few business days. I love that their prices are competitive and I can trust them with my most delicate pieces, including silk blouses and lace dresses. read more

I guess check in won't work here as they do pickup. But have been more then pleased with their service. Regardless here is my experience so far... I signed up for their service after receiving a flyer at the door. Went online and signed up for their services and after some research with other neighboring cleaners who also provide home delivery I found them to be cheaper and better - considering the Green practices. Scheduled a pickup. And so far I've been using them for over a month now. Very convenient, reliable and trustworthy. Few dresses of mine had some water mark stains which I know is hard to clean or take care of. I tuned it in and it came out almost spotless. I scheduled pickup from work and have them drop off to my house at times. Between San Francisco and South Bay which is my home, it can't get any better. I also joined their Astar Advantage which is saving me a lot of money now that I understand their model. It's a bet different- you basically get these internal credit that you'd put toward cleaning services and it never expires. So far with my platinum account im through with 30% of the amount. Anyways, let's see if they keep being consistent and as good. I may repost if anything changes . Recommended :) read more

Superb service Very convenient Great pricing I have been using these guys for almost 3 months now. I do use dry cleaning service on occasions here and there but when I do it's usually in bulk ($60+). I've noticed their quality is very consistent and love that their environmentally minded and pay great attention to detail. They have provided me with a laundry bag and garment storage bag to avoid the use of plastic. Delivery to my unit is twice a week as I have requested it. But, I believe more or less is possible too. The few times that I had alterations it was taken care of easily but I had to contact them via their number to get some instructions, but fairly easy. I suggest giving them a try. You'll love it! read more