Oh my gosh their phone tree is a nightmare just to quickly speak to an unenthusiastic store…read morerepresentative. And I called the local number for the store!!! I must have had to press 5-7 different options AND then listen to 2 minutes of legal jargon about my call being recorded just to get to a live person. (That live person really hates their job!!) What in the heck is happening? I just wanted to check if they had a specific brand in store. This is unacceptable and it's likely why online retailers and Amazon are taking over the industry. Just really the weirdest longest phone tree I've experienced in a while for a very quick question. Won't be shopping here.

I went in to buy shoes for my children. The young woman there was helpful, however, when it got to…read morethe older lady. She wasn't helpful at all. We asked for a different size since my child needed it and she automatically went into berserk mode stating we didn't have the correct box and kept on repeating it. I didn't realize until later why she was repeating it and staying in the area where we got the shoes. It was as if she was accusing us that we "intentionally" changed the boxes. Took her 10 mins to make sure the rest of the boxes of shoes we were going to purchase were correct. Then, she went to the back to get the size we needed Uh woman, the boxes we had was given to us by your coworker. The audacity to ask me upon checkout to sign up for a credit card was messed up as well the way you treated my family and I.

My latest trip was a success. My returns weren't too much of a hassle. Dan was as helpful as ever…read moreand even helped me carry my bags. I got a bit too much but I had some Kolhs cash burning a hole in my pocket and the rest is history! I'll be back!

Needed to find some non slip shoes. Decided on Kohls. They have great prices and sales galore…read more Unfortunately the Kohls shoe section was a mess and not a great selection on any type of shoe. However it was nice and quiet and staff were helpful.

Today a manager with holiday sweater with jeans and tattoos on her arm and another gentleman with…read morea man bun lol just yapping away like nobody's business they look at me like I was bothering them and they only greet white customers. You wonder why these stores close down like flies instead of helping customers they only their for paycheck not a career. Only nice when they got corporate visit

I usually love this store and is always pleasant with nice staff. Although, there was one worker…read morenot sure what her name was but she was short and Indian seemed like a manager, she was very rude. I handed the cashier a drink that was empty she told me I could toss it the " manager " grabbed the drink and demanded I throw it away outside even if it had already been in the trash. I threw my drink away but thought it could've been handled more professionally letting staff know after the fact of their mistakes instead of taking it out on the customer and making the customer feel uncomfortable. I work next door and I've handled situations like these by correcting after the customer leaves.

This is my go to Fred Meyers in Covington. The veggies and…read morefruits always are fresh! I'm here so often for my groceries and all the clerks that have helped me are knowledgeable. This place seems to be getting more busy that the Kent locations has closed down.

Will only recommend when they quit profiling shoppers and when Kroger (parent company of FM) quits…read moreusing Certegy for their check system. My son is a regular shopper there. He was profiled for zero reason. He had the receipt in hand and has never shoplifted from this store. Apparently, the security person they had would do this to many people just because he thought he could. Not sure if he is there anymore. I have written checks to FM with no problem. Now, I can't since Certegy considers me (as well as my husband) "risks". Why? We both are in our 60's, have never had dishonored or bounced checks, semi retired but still working. Is it because we don't write many checks? Certegy uses AI technology. From what I have been reading, there are thousands of individuals like me who have had the same problems with this scam company, various businesses, and the banks don't understand why. The company doesn't even give valid reasons. My credit score also above 650, so that's not the problem. Kroger/FM would be doing every shopper a big favor by dropping Certegy and using another system. It is very embarrassing to have your check declined for zero reason whatsoever.

This store needs a better management, if you hand written to be close at 8:15 pm and a customer…read morecomes in at 8:03 pm, they have plenty of time to to get what they need rather than being kicked out.

So, I've been a customer for a few years and had good experience every location I visited until I…read morewent to this one. You see, I went in to return a pair of work/tactile boots and some of the workers looked at me a little weird. Aside from that the older gentleman accused me of coming in regularly to return things and this would be the last time I can do this. So, I said in reasonable defense "I have not ever done this, this is only the first time I returned anything at big 5. Anyway, he said well, someone who looks like you keeps doing this. (By the way, I'm a black woman). So he reluctantly does the return and warned him not to judge anyone this way, but he just kept arguing with me. And the other employees were just standing there just simply not caring. I'm writing this review in the hope that NO ONE, especially a person of color has this experience.

Got a pair of Avenger Work Boots. These were worthless! Bottom feels every crack in the street…read more Sides have no support. Not suitable work wear. Went back to Willy's Discount WW and they refused to take boots back after 1 wear, even with receipt! Terrible customer service, and even worse return policy. Being in construction industry, over 20 years, I would defiantly not recommend this place to anyone, more the opposite. One star because I can't give none or negative.

The prices are pretty good but the "20-60% off" is highly miss leading as most products are on the…read morelow end of that range. But in general it's a nice and easy place to find any kind of work wear you might need in one spot, even if it's not super cheap. The problem I had was mostly with shoes. Their selections were small, in non slip boots they basically had two brands, both of them their own. Available sizes were super small or super huge, in the range of what most men would actually wear they had next to nothing. But i got my shoes and immediately regretted it. They had built in "moisture wicking" material inside to make them water proof. It did nothing to stop water from coming in but stopped all moisture from getting out. Within an hour my feet would prune from all the heat and sweat kept in, and if you stepped in a puddle it would go straight through. Assuming it was a defect I exchanged them in store for another pair. They were pretty decent about the refund, though they asked a lot of questions considering when I bought them they told me there was a 30 (or was it 45?) day guarantee on product quality. But they accepted the return but told me I had to wait 3-4 weeks for another shipment of my size to come in (again they don't stock normal sizes). 5 weeks later (yes it was late) I finally got my new pair of shoes. They still trapped way to much heat, but at least the water proofing worked and walking to work in the rain no longer got my feet wet. Fast forward 5 months of wearing the boots 8 hours a day, 5 days a week in a fairly low impact job. I work in a kitchen on a tiled floor, it's not outside in dirt, gravel etc. I am not running back and forth etc. Yet these $80 shoes discounted down from something like 120 had their soles burn through. I noticed within about 2 months a lot of the "non slip" traction was wearing out, now it's gone all the way and exposed the inner honeycomb in just a few months. These big heavy duty shoes are mostly empty hard plastic, only the thinnest of cheap rubber covers the bottom. I had another pair of boots, they lasted years. These ones still look almost brand new except now the bottoms are gone like they were a cheap pair of Payless shoes.

Fellow parents understand that kids grow like WEEDS, so consignment stores have been my jam over…read morethe last few years. I visited Kid to Kid twice in one week and had an overall good experience. The first time I just stopped in to kill some time and picked up a couple of items for my kids. Most of the stuff they sell here is really great quality and is reasonably priced. For my youngest I got two pairs of pants and a long sleeve shirt, and for my middle I got a pair of jeans and brand new Halloween bow by the checkstand (they gottt me), all for $25. Definitely affordable! I stopped in later in the week to drop off a huge tote of clothes that I've been discarding as my youngest has grown out of them. The selling process is fairly easy - you drop off, they process the clothes, and then give you a call to let you know how much store credit or cash they'd like to offer. I decided to take the store credit offer because it was definitely decent and because I know I'll be back to shop again! It's also nice that whatever they decide they don't want/isn't in season, they'll donate to local non-profits so I don't have to handle picking it up and dropping it back off somewhere else. The store is organized nicely and they have a ton to look through for all ages. My only gripe is that each time I've gone in, the staff hasn't been the friendliest. Retail definitely can be hard work though, so it's possible they were just having overwhelming days. Looking forward to returning and shopping again!

Love this store and the Idea of dropping off clothes for store credit…read more I do wish as much as the clothes cost at times you would get a little more for the clothes you drop off in good condition/ name brands but this has not stopped us from going!

Such a nice and clean Walmart, I go out of my way to come here. Most employees are nice but some…read moreare beyond rude and condescending. Like carol, don't put anything on her cart (near the pharmacy) or she'll start complaining out loud in front of you about how much she hates when ppl do that.

Just had my first experience with online ordering and pickup. I had knee surgery and this was a…read morelifesaver. Everything worked exactly as expected and timing was perfect!!

Today,March 19 2026 1000am walking my little Chihuahua which we have done before for years,without…read moreany issues until today.The donation attendant approached me saying stop bringing it to the store because he didn't want to smell urine.What,really? So much going on here at that location,drunks panhandling,open drug use,loitering and Real humans defecating on the side of the building. Also,store employees are seen vaping or smoking cigarettes by the trash can. And,the employee tells my daughter not to bring it by the store.Another thing my Chihuahua isn't an it,she's a very well behaved and loved pup. He was rude,which in the past he seemed nice Not,today.I did call that store and talked to the manager which he explained store Pet polices,and service animals policies. Which I do know my laws. Thank you for sharing. Today however,it was raining.So many other issues the city of Kent WA should investigate.Rain cleans everything. I've Never seen any employees confront other people in the wrong for doing their drugs and drinking in public Why worry about a little Chihuahua just walking by.So,we will not be ever going back as a customer or donating our belongings there. Value Village,Kent WA need better training when dealing with the public. Hopefully the cooperate store sees this review and will actually act on it. Value Village is overpriced, better off going to target or Walmart. Not a happy customer!

Lots of people like Thrifting and I admit I have a hunter gather gene as well so I finally visited…read more I really found nothing of interest, but did note that the place was clean, well lit and very well organized.